Sorry but this hotel becomes old and rooms need renovation. Also housekeeping service don’t pay attention to the details, every day something was missing in the room. I’ve been many times in this hotel before, honestly speaking I will look for something else in the future.

Brudne meble i wykładziny obniżają ocenę.

Superior room too small and carpet old and dirty. TV not working. Staff not particularly smiley but I guess it is common to the Hotel industry in the Middle East due to the poor level of training of the staff. No Voiturier. Breakfast extremely repetitive. Menu of the bar very poor (but food was ok). And why on earth would the hotel favor an outside restaurant instead of promoting it's own restaurant!? This was an enigma to me.... The gym was relatively good (but no water accessible!) but the coaches at the entrance a bit dry and rude.

Had a lovely long stay at this hotel for a full month. Room had an amazing view of the Palm, Atlantis and even the Ain Dubai. Rooms are clean and comfortable. Most of the staff is very pleasent and helpful, and even when some issues occur they are usually fast to resolve them. Location is perfect and right on the metro line (Mashreq station) if you don't drive you can reach both Marina and downtown in 15-20 mins.

I love this property always and I’m leaving since its newly built is the time the management have to think now to update the hotel as the carpet is really poor quality and showers needs re-grouting on tiles otherwise everything else is superb

Had good long stay at Novotel Al Barsha and was impressed with the support provided from checkin desk (Anna, Bea, Sherry, Joyce, etc) including Sr. Mgmt (Mr.Hassan) to cafe Java staff (Ms.Rosalyn) as well housekeeping staff and maintenance, where all provided their best to make my stay pleasant.. To all keep up the excellent work exerted.. highly recommend this hotel due to its location as well close proximity to MOE mall, metro and highly reputable private hospitals…

Mila obsługa, jednak brak podstawowych rzwczy: na recepcji nie było nożyczek, ani adapterów do kontaktów. Niestety, za mała ilość leżaków na basenie jak na taką ilość gości. Uciążliwa muzyka w windach. Jedzenie było dobre, nie było jednak nutelli - podstawowy składnik śniadaniowy. Pokoje słabo wygłuszone - przedzielone drzwiami, było słychać wszystko. Hotel starodawny, potrzeba tam odświeżenia i nowoczesnosci. Bardzo czysto.

Good Stay at Novotel Dubai Al Barsha, location is one of its best surrounded with places those you keen to go. Amenities are just around the corner, you will find its really ease for your stays. Overall satisfied!

If you're looking for an hotel who takes care of you like if you were their family, you are at the right place! All employees of whom we were in touch with, meaning, at the Reception, Security, Cleaning and Breakfast were just perfect! They were there to us all the time, speacially to our children! And, of course, we have not only to thank them all for their service, but we should also give a big thank you to Dieudonné, who really maked us felt like home! It's people like you all that will make our world great again!

This is my first time in this hotel but i really like it. Rooms was so clean and comfortable. Thanks to Ms. Joyce from reception, she gave the welcome drink voucher to my partner which has not been given upon checking in. Breakfast restaurant as well was superb! lots of selection and staff are very approachable. Thank you Novotel Team, we will surely be back.

Our family vacation was perfect from the moment we arrived until we departed & honestly we didn't want to leave. Robin ( reservations) assisted us with hotel reservations, Ayesha welcomed us for checkin , very smooth process with early checkin at 13:30.we booked a junior suite & were very kindly upgraded to executive suite as we wanted to be facing Sheikh Zayed highway. Thank you housekeeping for amazing service of rooms & ALL SAFE covid standards. Breakfast was exceptional & staff are top notch with personalised service for each guest. Harriet & Sumesh welcomed us everyday as my son ( 2 years old ) walked into the restaurant by himself followed by me & wife. We were always greeted with a big smile & heartily service. My son got very attached to Joyti as she served us every day along with colleague Madhu. Breakfast has a variety of options & live cooking station. Mr Amr at the concerige was very kind & helpful  in guiding us for leisure activities & places to visit in dubai. We booked our day desert safari family excursion with Ahmed based in hotel lobby from Desert Gate tours. Amazing experience & definitely a must when visiting dubai. As we departed the hotel after 5 days we were met by Sherry & Ayesha ( she checked us in on arrival) , it had to be Ayesha seeing us off as she welcomed my family to Novotel on our arrival. I have stayed on plenty occasions prior so it was rightly so that I brought my family along to experience the exceptional heart to heart service delivered by staff. Thank you all & apologies if I missed someone to mention, will definitely be coming back for more soon. Keep up the momentum. Love from Khalid' family

Location is very good and near to emirates mall , food and beverage is perfect and helpful , breakfast was delicious, Housekeeping was excellent and thanks for your service , bed was very comfortable , spa team was very nice.

The hotel surrounded with different kind of restaurants, shops, cafes and supermarkets. Mall of the Emirates is 15 min walking distance and the metro station is 3 minutes away by walking. The room sizes are good. The furniture is little bit tired but serves the purpose. The only issue we faced was poor pillows, all the pillows in the hotel are uncomfortable. The front desk employees are super friendly and helpful.

Reception staff need a lot of improvement, lack of knowledge especially Mohamed. Excellent response by the duty Manager Vishwanath to handle unhappy guests. I am not sure if I should continue with Accor membership.

stayed there for 16days.... was having delightful experience.... staff and cleaning members were coperative and helpful. One suggestion- if someone staying in 1Bedroom suite he can pay for Local and ISD calls, please keep the phone facility unlocked, heared little weird.