奥克兰机场铂尔曼酒店（2023 年 12 月开业） 5 星

客户意见评级 (ALL 评级) 4.6/5 10,254 评论

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奥克兰机场铂尔曼酒店（2023 年 12 月开业） - Image 1
奥克兰机场铂尔曼酒店（2023 年 12 月开业） - Image 2
奥克兰机场铂尔曼酒店（2023 年 12 月开业） - Image 3
奥克兰机场铂尔曼酒店（2023 年 12 月开业） - Image 4
37 Tom Pearce Drive, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport, 2022 奥克兰, 新西兰

描述

酒店其他优惠

  • 现代化高端酒店，2023 年 12 月全新开业，为奥克兰机场带来清新独特的入住体验

  • 一家独具毛利风格的酒店，通过设计、艺术与独特服务展现本土文化魅力

  • 顺畅的礼宾和代客泊车服务，提升抵店和离店体验

  • 24 小时服务，包括登记入住、退房和方便的客房内用餐

  • Te Kaahu 休闲区适合商务和休闲旅客欣赏美景并尊享高级礼遇

我们的客房

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客房 1

酒店位置

奥克兰机场铂尔曼酒店（2023 年 12 月开业）

37 Tom Pearce Drive, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport
2022 奥克兰
新西兰

GPS:-37.00365, 174.782413

电话

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  10,254 评论

客户意见评级 2.5/5

Yilong W. 商务住宿 - 所有已确认评论

Kia ora Yilong, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies that your stay did not meet your expectations. We are particularly sorry to learn about the delays in responding to your requests for ice and water. This is certainly not the level of service we strive to provide, nor is it reflective of the standards our guests should expect from us. We understand how frustrating it must have been to wait for assistance and to feel that your requests were not adequately addressed. Your comments regarding our service responsiveness have been shared with the relevant department leaders for review and follow-up with the team to ensure improvements are made. Feedback such as yours helps us identify areas where we need to improve and better meet the expectations of our guests. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Edith Singgih Director of Operations

客户意见评级 5.0/5

Danfeng D. 情侣住宿 - 所有已确认评论

Kia ora Danfeng, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and service met your expectations, and that we could contribute to your honeymoon experience. We look forward to welcoming you again. Sincerely, Susan Sharma Executive Hotel Assistant

客户意见评级 0.5/5

Xu Z. 朋友住宿 - 所有已确认评论

Kia ora Xu, Thank you for taking the time to share your feedback regarding your recent stay at Te Arikinui Pullman Auckland Airport. First and foremost, I sincerely apologize for the lengthy wait during check-in. It is truly disheartening to hear about your overall experience with us, as this is certainly not the welcome experience we strive to provide for our guests. The service standards you encountered are very disappointing to read about, and I can only sincerely apologize for the inconvenience and frustration caused. I have also reviewed your billing concerns regarding the wine charges. I can confirm that the refund was processed on 7th May. If the refund is not visible in your account, please allow 5–7 working days for it to reflect on your end, depending on your banking provider. A copy of the refund invoice will be emailed to you separately. Please accept our sincere apologies for the confusion and concern caused by these charges. I regret that you were left questioning them without clear communication or explanation, as this is not the experience, we want any guest to have. Please rest assured that our Senior management has personally taken your feedback on board and will use this constructive feedback to continuously train the team and improve our service standards. It is always from feedback like yours that we are able to improve our service delivery. Thank you once again for sharing your experience with us. We truly hope that in the future we get another opportunity to welcome you back to the hotel. Kind regards, Prachie Gloriani Guest Relations Manager

客户意见评级 5.0/5

Hsiu W. H. 商务住宿 - 所有已确认评论

Kia ora Hsiu, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant

客户意见评级 4.5/5

Hongmei L. 家庭住宿 - 所有已确认评论

Kia ora Hongmei, Thank you for your rating and kind feedback. We’re delighted to hear that you enjoyed the comfortable bedding and appreciated the complimentary bottled water. It’s also wonderful to know our convenient location, just a short 5-minute walk from the airport terminal, made your stay ideal for an early morning flight. We truly value your comments and look forward to welcoming you again on your next trip. Sincerely, Susan Sharma Executive Hotel Assistant

其他网络用户评价我们的酒店

  • 2,887 评论 9.5/10 位置
  • 5,059 评论 8.9/10 房间
  • 5,420 评论 8.8/10 服务
  • 50 评论 7.7/10 上网
  • 2,546 评论 7.6/10 食物
  • 2,345 评论 8.8/10 舒适度
  • 1,278 评论 9.4/10 氛围
  • 1,244 评论 8.4/10 设施

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