Kia ora Xulong, Thank you for your rating and feedback. We are delighted to hear that you enjoyed our convenient location and found our rooms, facilities, and service to be of a high standard. We appreciate you sharing your concern regarding Uber access. The designated Uber pick-up and drop-off area is managed under Auckland Airport operations, and access to the front area is therefore outside of our direct control. That said, your feedback is extremely valuable, and we will certainly forward your comments to Auckland Airport management for their consideration. We hope to welcome you back soon. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Mr.T., We sincerely apologise for the disappointing experience you had with us. We are very sorry about the room odour and the confusion around your reservation, breakfast inclusion and the charges at check-out. We understand how frustrating and inconvenient this must have been. We have personally emailed you regarding your experience and would appreciate the opportunity to address your concerns directly. Warm regards, Rukshana Khan Front Office Manager

Kia ora Yishuo, Thank you for your rating and feedback. We’re so glad you found our location convenient for your flights. Thank you for staying with us and we look forward to your next visit. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Wang, Thank you for your positive feedback regarding your stay at Te Arikinui Pullman Auckland Airport. We are delighted to hear that you found our location convenient and that our team provided you with friendly and attentive service. We look forward to welcoming you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora L., Thank you for taking the time to share your feedback following your stay at Pullman Auckland Airport. We are pleased to hear that you found our location convenient and that the check-in and check-out process was smooth. However, we are truly sorry to learn about your experience with the service provided during your stay. Please accept our sincere apologies for the delay in delivering the slippers and, more importantly, for the lack of response when you followed up. Waiting for over an hour for a simple request and then being unable to reach our team is certainly not the level of service we aim to provide. We understand how frustrating this must have been, particularly when you were unable to get assistance from the Front Desk. Your feedback has been shared with the relevant teams so we can address these communication and response-time issues and ensure requests are followed through more effectively. We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a much-improved experience on a future stay. Warm regards Rukshana Khan Front Office Manager

Kia ora Cheng, Thank you for your positive feedback regarding our convenient location and the warm hospitality provided by our team. We are delighted to know that you appreciated the emphasis on local Māori culture. Hoping we will be able to welcome you again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Yilong, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies that your stay did not meet your expectations. We are particularly sorry to learn about the delays in responding to your requests for ice and water. This is certainly not the level of service we strive to provide, nor is it reflective of the standards our guests should expect from us. We understand how frustrating it must have been to wait for assistance and to feel that your requests were not adequately addressed. Your comments regarding our service responsiveness have been shared with the relevant department leaders for review and follow-up with the team to ensure improvements are made. Feedback such as yours helps us identify areas where we need to improve and better meet the expectations of our guests. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Edith Singgih Director of Operations

Kia ora Danfeng, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and service met your expectations, and that we could contribute to your honeymoon experience. We look forward to welcoming you again. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Xu, Thank you for taking the time to share your feedback regarding your recent stay at Te Arikinui Pullman Auckland Airport. First and foremost, I sincerely apologize for the lengthy wait during check-in. It is truly disheartening to hear about your overall experience with us, as this is certainly not the welcome experience we strive to provide for our guests. The service standards you encountered are very disappointing to read about, and I can only sincerely apologize for the inconvenience and frustration caused. I have also reviewed your billing concerns regarding the wine charges. I can confirm that the refund was processed on 7th May. If the refund is not visible in your account, please allow 5–7 working days for it to reflect on your end, depending on your banking provider. A copy of the refund invoice will be emailed to you separately. Please accept our sincere apologies for the confusion and concern caused by these charges. I regret that you were left questioning them without clear communication or explanation, as this is not the experience, we want any guest to have. Please rest assured that our Senior management has personally taken your feedback on board and will use this constructive feedback to continuously train the team and improve our service standards. It is always from feedback like yours that we are able to improve our service delivery. Thank you once again for sharing your experience with us. We truly hope that in the future we get another opportunity to welcome you back to the hotel. Kind regards, Prachie Gloriani Guest Relations Manager

Kia ora Hsiu, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant

Kia ora Hongmei, Thank you for your rating and kind feedback. We’re delighted to hear that you enjoyed the comfortable bedding and appreciated the complimentary bottled water. It’s also wonderful to know our convenient location, just a short 5-minute walk from the airport terminal, made your stay ideal for an early morning flight. We truly value your comments and look forward to welcoming you again on your next trip. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Shiyu, Thank you for your rating and kind feedback. We’re delighted to hear you had a very pleasant experience from check‑in onwards, and that our reception and restaurant teams made you feel so welcome. Your compliments on both our service and facilities are truly appreciated. Thank you also for sharing your suggestion regarding the welcome gift. While we do not currently offer handmade soap, we do have a variety of amenities available, and our Guest Relations team has been informed of your preference for future consideration. We sincerely appreciate your feedback and hope to welcome you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Xiaotong, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and attentive service. Hoping we will be able to welcome you again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Xiaoqiao, Thank you for your rating and review. We appreciate your kind words regarding our front desk team member. It is gratifying to know that their patience and professionalism contributed positively to your experience at the start of your New Zealand journey. We hope to welcome you back in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Sijie, Thank you for your rating and kind feedback. We’re pleased to hear you enjoyed our convenient location and that our receptionist provided patient and attentive service. We hope to welcome you back again soon. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Lijun, Thank you for sharing your feedback following your recent stay with us at Te Arikinui Pullman Auckland Airport especially from our Classic member. We appreciate you taking the time to provide a rating and feedback. To help us better understand your experience and continue improving our service, we would be grateful if you could kindly share any additional details or areas where you feel we could have done better especially from the breakfast selections. Your insights are very valuable to us, and we thank you in advance for your time. Thank you once again for sharing this with us. We hope that in the future we get another opportunity to welcome you back to the hote Kind regards, Prachie Gloriani Guest Relations Manager

Kia ora Xiaochen, Thank you for your rating and comment. We are delighted to know that you appreciated the service level of our teams. Glad to hear you enjoyed your stay with us. Hoping we will be able to welcome you again in the future. Sincerely, Susan Sharma Executive Hotel Assistant

Kia ora Zirui, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with our service, breakfast, and overall value did not meet your expectations. This is certainly not the level of service we aim to provide. If you have any specific feedback that could help us improve our service and product offering, please do not hesitate to let us know — we genuinely appreciate insights that help us do better. We hope to have the opportunity to welcome you back for a much improved experience. Warm regards, Edith Singgih Director of Operations

Kia ora Boyang, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant