奥克兰机场铂尔曼酒店（2023 年 12 月开业）

客户意见评级 (ALL 评级) 4.6/5 3,722 评论

保证最优惠房价
奥克兰机场铂尔曼酒店（2023 年 12 月开业） - Image 1
奥克兰机场铂尔曼酒店（2023 年 12 月开业） - Image 2
奥克兰机场铂尔曼酒店（2023 年 12 月开业） - Image 3
奥克兰机场铂尔曼酒店（2023 年 12 月开业） - Image 4
37 Tom Pearce Drive, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport, 2022 奥克兰, 新西兰

描述

酒店其他优惠

  • 步行几步即可到达国际航站楼；步行一小段距离即可到达国内航站楼。

  • Te Kaahu 休闲区提供了理想的商务休闲环境，可以欣赏美景并尊享豪华礼遇

  • Te Kaahu 餐厅供应精选美食，为您带来新西兰美食盛宴。

  • 客房装有隔音落地窗，自然采光充足，住宿环境安静。

  • 坐落在机场的唯一一家 5 星级高端酒店。

我们的客房

酒店位置

奥克兰机场铂尔曼酒店（2023 年 12 月开业）

37 Tom Pearce Drive, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport
2022 奥克兰
新西兰

GPS:-37.00365, 174.782413

电话

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  3,722 评论

很糟糕的体验！！！

客户意见评级 0.5/5

Clea Z. 朋友住宿 - 所有已确认评论

非常不满意！！！7号入住！酒店多扣了我们2笔房费！check in的时候还说已经发起了！！！退房的时候还多扣了一笔109.3刀新西兰元预授权！！！打了好几次电话，9月15日2笔房费才退回信用卡(受到汇率的影响还损失了6，7美元的汇率差)！！！截止发评论的时候，预授权的109.3刀的新西兰元还没解冻！！！很糟糕的体验！！！整个旅行过程都在为多扣的2笔费用进行沟通！！！

Kia Ora Dilu, Thank you for sharing your experience at the Pullman Auckland Airport. I sincerely apologize that your stay did not meet your expectations. I understand your frustration regarding the incorrect charges and the delay in processing your refunds. This is not the level of service we aim to provide, and I appreciate you bringing this to our attention. I will ensure that your feedback is communicated to our team so we can address these issues and improve our processes. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Elvis Pasanna Front office manager

个人物品遗失、收费有问题，邮件联系沟通无回复

客户意见评级 0.5/5

Jo 情侣住宿 - 所有已确认评论

服务态度很好，但解决不了问题 房间里的消费账单发邮件给我多重扣扣费 东西遗忘在房间电话联系也说没有 让我发邮件联系 发过去无回复

Kia ora Weicheng, Thank you for sharing your experience at the Pullman Auckland Airport. I am sorry that your stay did not meet your expectations and would like to extend my sincerest apologies. I have sent you a separate email regarding your feedback to address and resolve the issues promptly. I look forward to hearing from you soon and working towards a satisfactory resolution. Best regards, Elvis Pasanna Front Office Manager

兒童早餐被收費

客户意见评级 2.0/5

Wing 家庭住宿 - 所有已确认评论

我們是從Novotel被轉移過去Pullman，未轉移前有再三確認過是否條件與Novotel一樣，包含雙床、三人早餐（2成人1兒童），得到確認的答案後才同意轉換過去Pullman，但當天要去用早餐時卻被告知須額外購買兒童早餐費用，這令我非常不開心，我有受騙的感覺！如果Novotel與Pullman對於兒童收費不一致，那麼應該在轉換前誠實告知，轉換後才收費是一種欺騙的行為！

Kia Ora Ms. Yu Wen H., Thank you for taking the time to tell us about your recent stay with us. It is really disappointing to hear that your upgraded experience was not up to your expectations, please allow us to express our sincerest apologies. I could confirm that your Breakfast should have been included for you and your children. We are sorry to hear that you were charged due to this mistake. It is apparent in this case that we fell short. Please rest assured that our Restaurant Manager has addressed this issue with the staff involved. While we wish you had a better upgraded experience, it is feedback like yours that we learn from and use to improve. I understand we could not undo what had happened. However, we really want to make it right for you. We will organise a Breakfast refund to your credit card used upon check out (Visa xxxx1403). Once the refund has been completed, a copy of the refund receipt will be emailed to you. Please let me know if you would like to accept this offer. Thank you once again for bringing this to our attention. It is always from feedback like yours that we are able to continuously improve our quality and services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edith Singgih Director of Operations

客户意见评级 5.0/5

匿名 家庭住宿 - 所有已确认评论

员工热情，酒店舒适，非常棒！

Kia ora Yu, Thank you for your rating and feedback. We are glad to know that you enjoyed your stay with us., We sincerely regret the oversight regarding the provision of stained towels and have referred this matter to our housekeeping team for further investigation and improvement. Sincerely Susan Sharma Executive Hotel Assistant

地點便利

客户意见评级 4.5/5

Hsiu-ling C. 单人住宿 - 所有已确认评论

飯店非常舒適，地點便利。對於轉機的旅客是很棒的住宿體驗。

Dear Hsiu-Ling, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shinji Koide-Davison Guest relations manager

其他网络用户评价我们的酒店

  • 955 评论 9.5/10 位置
  • 1,809 评论 8.7/10 房间
  • 2,092 评论 8.6/10 服务
  • 19 评论 6.2/10 上网
  • 986 评论 7.6/10 食物
  • 797 评论 8.7/10 舒适度
  • 585 评论 9.4/10 氛围
  • 506 评论 8.7/10 设施

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