奥克兰曼努考诗铂酒店 4.5 星

客户意见评级 (ALL 评级) 4.6/5 1,992 评论

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16 Lakewood Court, Manukau, 2104 奥克兰, 新西兰

描述

酒店其他优惠

  • Just 10.7 km (20 minutes) from Auckland Airport

  • Studio and apartment room types available

  • Meetings rooms and events available

  • Close to Due Drop Events Centre and Rainbows End theme park

  • 24-hour reception

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酒店位置

奥克兰曼努考诗铂酒店

16 Lakewood Court, Manukau
2104 奥克兰
新西兰

GPS:-36.993365, 174.88687

电话
传真 +64 9 261 1831

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ORA BISTRO

ORA Bistro offers contemporary New Zealand cuisine in a relaxed setting for breakfast, lunch and dinner. With stunning décor and an intimate seating, there is no better place to host your next corporate or social event.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,992 评论

TripAdvisor 评级  4.4/5  177 评论

Avoid: Bed Bugs galore

Tripadvisor 评级 2.0/5

Hasan J 经 TripAdvisor 认证的评论

I recently stayed at The Sebel Manukau for 8 nights and left extremely dissatisfied. During my stay, I developed multiple bed bug bites that appeared partway through the trip and continued daily. This is completely unacceptable for any hotel, let alone one operating under the Accor brand. It seriously affected my comfort and wellbeing. While some staff were polite and the bed itself was comfortable, these positives are irrelevant given the severity of this issue. I also paid extra for a larger room with a kitchenette, expecting a higher standard of cleanliness and care — which was clearly not met. Housekeeping was also inconsistent. Despite DISPLAYING the “make up room” sign, the room was often not serviced unless I or my wife called reception myself, which should never be necessary. For a premium-priced stay, this level of hygiene and service is well below acceptable standards. I am very disappointed that an Accor group hotel would allow conditions like this and strongly urge management to address these failures to prevent other guests from experiencing the same.

Dear 704hasanj, Thank you for taking the time to share your feedback following your recent stay at The Sebel Auckland Manukau. We are sincerely sorry to read about your experience and the discomfort you described. Please be assured that we take allegations of this nature extremely seriously. Upon becoming aware of your concerns, the room in question was immediately taken out of service and has remained unavailable while thorough inspections were conducted. Our housekeeping leadership and maintenance team have been engaged, and all linen and bedding are undergoing detailed inspection and deep cleaning before the room is permitted to return to service, so far we have not had any concrete evidence of any pests in the room. Be assured, guest safety, comfort, and hygiene are of the highest priority for us, and we would never knowingly compromise these standards. We regret any inconvenience you experienced with housekeeping service during your stay. For clarity, our housekeeping teams are on site daily, generally between 8:00am and 4:30pm, with priority given to arrival rooms. On occasions where our team is unable to access a room due to privacy requests or limited access, our reception team is available to assist by providing fresh linen, offering rubbish removal, and ensuring the room is prioritised for full service the following day. We are sorry if this process was not communicated clearly or did not meet your expectations. While we appreciate your comments regarding our team members and room comfort, we fully understand that these positives do not offset the concerns you raised. Your feedback has been shared with our management and housekeeping teams as part of our ongoing review to ensure improvements are made and that situations such as this are prevented in the future. Lastly, we genuinely regret the disappointment caused and thank you again for bringing this to our attention. Please note we can always find a solution and resolve any situation quickly if it is flagged with us during the stay. Should you wish to discuss your experience further, we would welcome the opportunity to do so directly. Kind regards, Prasheel Churi General Manager The Sebel Auckland Manukau

DO NOT RECOMMEND

Tripadvisor 评级 1.0/5

jakethelawyer 经 TripAdvisor 认证的评论

The first stay at this hotel was great, my partner and I really enjoyed this hotel; it was really punching above its weight. However, I returned to this hotel for a quick trip to Auckland, and it was one of the worst check-in experiences I have ever had. After leaving my credit card with my partner, he was going to make me go and get some cash and bring it back to the hotel for a deposit, WTF! Never in my life have I been treated like that by a "premium hotel" from the hotel manager. Eventually, he said I could eftpos it. The so-called hotel manager then did nothing but gaslight my previous experience, after I explained I didn't get this treatment previously. He needs retraining badly. In addition, I was placed into two rooms, both of which had stains on the carpet, markings on the walls and mould in the shower. After one of the worst check-ins ever, and being moved once, I essentially gave up being moved again, as this hotel was being very difficult to deal with. I allowed the manager to rectify my overwhelmingly bad experience before I checked out; all he said was nothing he "couldn't do anything about my bad experience". DO NOT recommend this hotel at all.

Dear Jake, Thank you for taking the time to share your feedback following your recent stay with us. I’m truly sorry to learn that your experience did not meet your expectations, particularly during check-in. As part of our standard policy, all guests are required to provide either a valid credit card for pre-authorisation or a cash/EFTPOS deposit to cover the cost of accommodation and any incidentals. I understand this may have caused frustration, and I apologise if this was not clearly communicated or handled in a manner that reflected our usual service standards. I also sincerely apologise for the stains and marks you noticed in the room. Please rest assured that these concerns have been brought to the attention of our housekeeping and maintenance teams and are currently being addressed to ensure they are rectified promptly. We value your feedback as it helps us identify areas for improvement, and I regret that we were not able to restore your confidence during your stay. I do hope you might consider giving us another opportunity in the future to deliver the experience you previously enjoyed with us. Kind regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Best high end hotel in Auckland with friendly staff and a cracking restaurant.

Tripadvisor 评级 5.0/5

PaulCooper76 商务住宿 - 经 TripAdvisor 认证的评论

I stayed for 5 nights the first time, as a platinum plus member of Accor the rooms are usually upgraded to the next level of room if available. I think there was a mixup after speaking with the lovely staff at reception they upgraded my room to a suite. The room was spacious and clean. The shower was spacious and there was premium shampoo and body wash. I normally rate high if the iron and board are quality and both didn't disappoint. Tea and coffee was also premium with nescafe capsules, instant coffee and premium teas. The free wine, water and items in the fridge were appreciated. The staff were very friendly and a credit to the hotel. I returned a week or so later and the room I got given far exceeded my expectations. I would highly recommend this hotel and the restaurant attached gives the discount if you have an Accor plus account. 5*

Dear Paul, Thank you for your fantastic review and for choosing to stay with us twice during your recent visits to Auckland. We truly appreciate your loyalty to Accor Hotels, and your feedback as a Platinum Accor Plus member reinforces our commitment to valuing and recognising our loyal guests. It’s wonderful to hear you enjoyed the comfort, amenities, and thoughtful touches we provide for our valued Accor members. We’re especially pleased you found our staff friendly and helpful; your kind words will be shared with the team, who take great pride in delivering memorable experiences. It’s also great to know you enjoyed our on-site restaurant and the benefits of your Accor Plus membership. We sincerely appreciate your recommendation and look forward to welcoming you back for another 5-star stay next time you’re in Auckland. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Excellent customer service

Tripadvisor 评级 5.0/5

Sonja I 经 TripAdvisor 认证的评论

Hotel management should be really pleased with the service of their staff. From a friendly greeting at front desk to a quick response in the restaurant this was a nice stay. I cut my finger and asked for a band aid - no problem with an extra provided in case the one on my finger got wet! The room was nice and clear and spacious, the one downside i found it a little cold and had to put the thermostat up to 28 to warm up which seems a bit high but it wasn't. Breakfast was good, a good variety and fresh - i noticed they regularly checked the food to make sure it was hot and enough. I would happily stay here again - its close to the airport so good if you are on that late night flight into Auckland

Dear sonjai856, Thank you so much for taking the time to share your experience with us. We're absolutely delighted to hear that you enjoyed your stay and especially pleased that our team made such a positive impression, from the warm welcome at the front desk to the attentive response in the restaurant. Your kind words about their service will certainly be shared with the team and I am sure they’ll be thrilled to know they made a difference! We're glad you found the room spacious and appreciated the breakfast variety and quality. Your feedback about the room temperature is also appreciated, it helps us continue to improve the experience for all our guests. We’re very pleased to hear you’d stay with us again, and we hope to welcome you back soon, whether you're flying in late or just looking for a comfortable, convenient stay in Auckland. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

Excellent room with a great interior design

Tripadvisor 评级 5.0/5

savitha2025 商务住宿 - 经 TripAdvisor 认证的评论

Great dining experience with a variety of breakfast items, fruits and salads for morning. However, seemed to be bit expensive. Otherwise enjoyed it.

Dear savitha2025, Thank you for taking the time to share your kind review of your recent stay with us at The Sebel Auckland Manukau. We’re so pleased to hear you enjoyed the excellent room and appreciated the interior design, as well as the variety and quality of our breakfast offerings. We understand your comments around pricing, and we truly appreciate the feedback. As part of Accor's premium offering, The Sebel brand, our focus is on delivering a top-tier guest experience; this includes well-appointed rooms, thoughtful amenities, and high-quality food and beverage selections. Our pricing reflects the level of service, ingredients, and overall experience we aim to provide to all our guests. We're glad to know you had an enjoyable stay overall, and we hope to welcome you back again soon for another memorable experience. Warm regards, Prasheel Churi General Manager The Sebel Auckland Manukau

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其他网络用户评价我们的酒店

  • 539 评论 9/10 位置
  • 1,082 评论 8.9/10 房间
  • 1,157 评论 9.5/10 服务
  • 14 评论 6/10 上网
  • 476 评论 9/10 清洁度
  • 366 评论 8.8/10 食物
  • 187 评论 9.9/10 氛围
  • 176 评论 8.3/10 设施

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