奥克兰艾勒斯利诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 1,803 评论

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72-112 Greenlane Road East, ELLERSLIE, 1051 奥克兰, 新西兰

描述

酒店其他优惠

  • On-site parking

  • 休闲小酒馆和自助餐

  • 人体工学办公区、无线网络、液晶电视

  • 付费室外停车场

我们的客房

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酒店位置

奥克兰艾勒斯利诺富特酒店

72-112 Greenlane Road East, ELLERSLIE
1051 奥克兰
新西兰

GPS:-36.888758, 174.798748

电话
传真 +64 9 529 9092

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,803 评论

TripAdvisor 评级  4.0/5  1,192 评论

Happy to Return

Tripadvisor 评级 5.0/5

fourofuss66 家庭住宿 - 经 TripAdvisor 认证的评论

We recently spent two nights here and as always we had a vey pleasant time. We're always made to feel very welcome by all of teh staff.

Thank you so much for your kind words and for choosing to stay with us again! We’re delighted to hear that you had another pleasant visit and felt warmly welcomed by our team. It’s always a pleasure to have you with us, and we look forward to welcoming you back for many more stays. Safe travels and see you soon! Warm regards,

Comfortable, well located

Tripadvisor 评级 4.0/5

KiwiViajero 经 TripAdvisor 认证的评论

I stayed here for one night in May 2025. The hotel is well located, just off the motorway and not far from central Auckland. The hotel is clean, modern, and the rooms have all the usual amenities. If you have a car, this is a good base to explore various parts of Auckland.

Bad Experience, Charged $277 when I didn't stay

Tripadvisor 评级 1.0/5

S M 经 TripAdvisor 认证的评论

This hotel has hundreds of rooms and is next to one of New Zealand's largest private hospitals. I had booked for 5 nights with the hotel. I was having heart surgery. I was staying pre surgery in the hotel and after surgery. In between my husband was staying there on his own. I was due my heart surgery the day after checking in. When I checked in and went to my room there was no opening windows at all. I could not afford to contract COVID or any other air borne illness before heart surgery. I went downstairs, explained the situation about heart surgery and asked for a room with an opening window for ventilation. I was told the hotel has no rooms with opening windows. I had booked and paid for 5 nights, I paid extra for it to be fully refundable. I had to check out. They only refunded 4 nights and charged me one night at $277. WHY? We then had to go out and try and look for alternative accommodation at a time when I should have been stress free and relaxing before surgery. If a hotel with hundreds of rooms has no opening windows, this should be made clear on booking. After all Covid is not a new respiratory illness and they are right next door to a Hospital so it makes sense that patients will stay there prior to surgery and after surgery if they are from out of town like I am. I wrote multiple emails re this matter but have go no where. I am still $277 out of pocket.

Dear smc7906ZW, Thank you for taking the time to share your feedback, and first and foremost, I sincerely hope your surgery went well and that you are now recovering comfortably. I’m truly sorry to hear about the added stress you experienced during what should have been a time of rest and preparation. Your concerns are completely valid—especially given the seriousness of your medical condition—and I deeply regret that we were not able to provide a more suitable solution when you checked in. It is correct that our guest rooms are equipped with sealed windows, which is standard in many modern hotel buildings for safety and environmental control reasons. However, I absolutely agree that this should have been made clearer during the booking process, particularly for guests staying for medical reasons. I’ve flagged this internally so we can review how this detail is communicated both online and during pre-arrival correspondence. Regarding the one-night charge, I understand your frustration. I can confirm that our records show a cancellation outside the 24-hour window, which is why the first night was not automatically refunded. That said, given the circumstances you've described and the fact that you had opted for a refundable booking, I’d like to re-review your case personally. I can confirmed that a refund of $227 was made back to your account on the 15th of May. Thank you again for your feedback. It helps us improve not only our communication but also the level of care we provide to our guests—especially those staying with us during sensitive times. Wishing you continued good health and recovery.

A good hotel close to Cornwall Park Parkrun

Tripadvisor 评级 5.0/5

Ann H Solo travel - 经 TripAdvisor 认证的评论

Stayed at the hotel on my late night arrival into Auckland. Had chosen the hotel due to the proximity to Cornwall Park Parkrun, and was not disappointed, as it was very close and easy to get to. Was also close to the airport, so a quick trip late at night. The room was comfortable and the hotel had parking which was good. An added bonus is that they have a water station to fill water bottles easily accessible near the elevators which was very helpful to fill my water bottle before heading off on my day’s travel.

Dear Ann, Thank you for sharing your positive experience at Novotel Auckland Ellerslie. We are delighted to hear that our hotel's location near Cornwall Park Parkrun and the airport was convenient for your late-night arrival. It's wonderful to know that you found your room comfortable and appreciated our parking facilities. We are particularly pleased that the water station met your needs, as we strive to provide amenities that enhance our guests' comfort and convenience. Your feedback is invaluable to us and contributes to our ongoing efforts to ensure a pleasant stay for all our guests. Warm Regards, Varna Musalini Front Office Manager

Quick 2 Night Stop

Tripadvisor 评级 5.0/5

735justynm Solo travel - 经 TripAdvisor 认证的评论

Seamless experience from checking in to leaving. Large comfortable rooms super comfortable bed and conveniently located 20 minutes from the airport. Also attached to an Ibis Hotel the staff are friendly and professional. Also within walking distance of a Woolworths and McDonalds. Also beautiful Cornwall Park is nearby for a stroll. The only downside is the ludicrous cost of Super Shuttle return 94 NZD to the airport!

Thank you for your kind review. We are delighted to hear that you enjoyed a seamless experience during your stay, and that our rooms, location, and friendly staff met your expectations. We appreciate your feedback regarding the Super Shuttle cost, which is unfortunately set by the service provider. Your insights are valuable to us, and we hope to welcome you back for another enjoyable visit in the future.

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其他网络用户评价我们的酒店

  • 558 评论 7.4/10 位置
  • 881 评论 7.5/10 房间
  • 1,031 评论 8.9/10 服务
  • 20 评论 0.8/10 上网
  • 445 评论 6.4/10 食物
  • 313 评论 7.7/10 清洁度
  • 255 评论 7.7/10 早餐
  • 171 评论 5.6/10 性价比

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