Kia Ora Kaiqin, We very much appreciate your feedback regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Qiqing, We are delighted to hear that you enjoyed your stay and appreciate you taking the time to send us your feedback. Each member of our Team strives daily to deliver a positive guest experience; your joy serves as encouragement to all our staff. We appreciate having you as our guest, and we hope to welcome you back again soon. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Wenqing, We are delighted to hear that you enjoyed your stay and appreciate you taking the time to send us your feedback. Each member of our Team strives daily to deliver a positive guest experience; your joy serves as encouragement to all our staff. We appreciate having you as our guest, and we hope to welcome you back again soon. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora, Thank you for your valued feedback regarding your recent stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Yun, We very much appreciate your comments regarding your stay at Our Place. It is always a pleasure to receive positive feedback. I will share your comments with our team and am sure your feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Yanfeng, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your future reference, here is a 24 hour convenience store inside the Auckland International Airport building, a quick two minute walk from Our Place for your snacking convenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora and thank you for taking time to post your review. I would like to address this further and as that you contact me directly. Kind regards Rebecca Liddle General Manager

Kia Ora Zhe, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora Ling, Thank you for taking the time to tell us about your experience at the Novotel Auckland Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Liddle General Manager

Kia Ora Yue, Thank you for sharing your experience whilst staying recently with us. The team really appreciated your kind words of encouragement. It is so pleasing to know that when our guest leave the hotel we have made a long lasting impression by exceeding the normal service standards. We look forward to serving you again when you next stay with us at Our Place. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora - Dear Guest, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora - Dear Susan X., Thank you very much for choosing to stay with us here at the Novotel Auckland Airport and for taking the time to leave a wonderful review. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back on your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora - Dear Guest, Thank you for choosing to stay with us here at the Novotel Auckland Airport and we very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as they strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora - Dear Xiao, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Kia Ora - Dear Guest, Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport

Dear W., Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests. Your positive feedback on our restaurant and bar is greatly appreciated. We're glad you found our food and beverage offerings to your liking and hope to welcome you back for another delightful dining experience. We're also pleased you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible. We hope your next visit will be as pleasant as the previous one and look forward to being of service at your next visit. Naku noa - Kind regards Sago Feagaiga Guest Relations Manager Novotel Auckland Airport