Pullman Rotorua 5 étoiles

Note Avis clients (Note ALL) 4.3/5 2 165 avis

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Description

Hôtel labellisé ALLSAFE

Les plus de l'hôtel

  • Chambres et suites modernes avec vue sur le lac ou la ville

  • Restauration animée et contemporaine au Barrel & Co Bar and Grill

  • Salle de sport spacieuse avec matériel à la pointe de la technologie

  • 5 espaces de réunion dynamiques

  • Emplacement en centre-ville

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir

Localisation de l'hôtel

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
Nouvelle-Zélande

GPS:-38.134659, 176.252605

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion

THE RESTAURANT

Dans une ambiance décontractée et informelle, le restaurant en continu propose une cuisine néo-zélandaise moderne faisant la part belle aux ingrédients locaux. Aussi contemporain qu'élégant, c'est l'endroit idéal pour déguster une nourriture de qualité.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  2 165 avis

Note TripAdvisor  4.0/5  201 avis

Certificat d'excellence 2023

The room is uncomfortable

Note TripAdvisor 2.0/5

Scenic47335739094 Avis TripAdvisor

I wanted coffee but there was no milk in the fridge, only cold cups. Called the front desk, no one answered the phone. The layout of the room is also unreasonable, the sink is not in the bathroom, but in the bedroom.

Dear Guest, I do apologize for the inconvenience caused during your stay, we have fully stocked Mini Bar now in all our rooms. I will pass om your feedback to our team so this doesnt happen again. I hope you will visit us soon and stay with us again. Many Thanks, DJ

Poorly trained staff

Note TripAdvisor 1.0/5

Tour307949 En couple - Avis TripAdvisor

No parking facility for hotel guests. Valet parking @$40 / night is a rip off. If you park your car out front for unloading luggage, they chase you up and make you deposit car keys at reception. Front desk employees are poorly trained - not their fault : I got the impression they put fresh graduates to check in guests, and scrimp on costs. I was charged twice for the same room - once during check in, and again during check out. They also added a $200 security deposit for good measure! When this was pointed out, the young man at the front desk tried to brazen it out, saying this was normal. I asked to speak to the hotel’s account team, who investigated admitted that a mistake had been made. For the prices they charge, you would think they can afford to have better trained staff at front desk. The rooms are weird, with toilet and shower separated by an open sink, making it a nightmare when two people are using the room. Plenty of other good hotels nearby, suggest avoid Pullman Rotorua. Pretty badly managed property.

Dear Guest, I do apologize that there was inconvenience during billing process, I just think you may have got the hotel wrong? We haven't recorded this issue at our hotel and also parking prices that you are mentioning is incorrect and so is double charging. Please do reach out to me at ha7w3-fo1@accor.com should you have any questions. Many Thanks, DJ

Met our needs and then some

Note TripAdvisor 5.0/5

Freedom48957880249 Avis TripAdvisor

Comfortable clean lakeside King Room. Bed & pillows gave the best sleeps & naps. Smart TV kept the kid happy & adults informed. Genuinely polite kind & very helpful Staff. The food & cocktails awesome

Dear Guest, Thank you for a great review, we really appreciate your awesome review and I hope you will visit us soon :) Many Thanks, DJ

Bien situé, très bon hôtel

Note Avis clients 5.0/5

Anonyme En couple - Avis confirmés ALL

Chambre confortable, service très apprécié, personnel aimable

Madame/Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Rotorua. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Vivek Singh Front Office Manager

Bien situé et séjour agréable

Note Avis clients 4.0/5

Anonyme En couple - Avis confirmés ALL

Malgré les fortes pluies et les deux fausses alertes au feu en fin de journée, notre séjour fût agréable.

Dear Heinrich S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aprilee Ann Assistant Front Office Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 937 avis 7.5/10 Site
  • 1 585 avis 7.2/10 Chambre
  • 1 547 avis 8.3/10 Service
  • 42 avis 4.7/10 Internet
  • 494 avis 6.9/10 Propreté
  • 420 avis 3.6/10 Qualité/prix
  • 346 avis 8.8/10 Ambiance
  • 334 avis 7/10 Petit déjeuner

Dispensé par Trustyou

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