Grand Mercure Belém do Pará 5 estrelas 
Classificação clientes Avis 4.3/5 
2.694 comentários
Extras do hotel
Piscina no terraço com vista para a baía do Guarajá
Salas para eventos com capacidade para até 600 pessoas
Crianças até 10 anos se hospedam gratuitamente
9 minutos de carro até o Terminal Hidroviário de Belém
28 minutos de carro até o Aeroporto Internacional de Belém - Val de Cans
Serviços no hotel e nas proximidades
Check-in a partir das 14h00
Check out até as 12h00
Serviços pagos
Localização do hotel
Grand Mercure Belém do Pará
Av Nazare 375
66035115 belem
brasil
Check-in a partir das 14h00
Check out até as 12h00
Nossas acomodações
Nossos restaurantes e bares
Suas reuniões e eventos
Nossas salas de reuniões
Número de salas de reuniões: 12
Tamanho máximo: 633 m²
Capacidade máxima: 600 pessoas
Capacidade máxima para banquete: 600 pessoas
Avaliações dos nossos hóspedes para
Grand Mercure Belém do Pará
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco
Saiba mais
Classificação no TripAdvisor
200 comentários
Belem - Grand Mercure
Classificação TripAdvisor 5.0/5 
X7399TBandrew Business - 04/03/2020 Avaliação certificada TripAdvisor
Very nice place, very clean, helpful and friendly staff. Service was excellent, good location. Wife connection was good, restaurant was nice but no vegan options except salad. Next time travel to Belem I will choose same place.
Dear X7399TBANDREW, Thank you for sharing your comments with our future TripAdvisor guests. Positive returns like yours motivate our team to continue striving to always deliver quality service and exceed the expectations of our guests. We look forward to welcoming you soon to enjoy more experiences. Sincerely, Tony Caldeira General Manager
A confirmation is not a confirmation at Grand Mercure Belem
Classificação TripAdvisor 2.0/5 
Christensen2020 Family - 06/01/2020 Avaliação certificada TripAdvisor
Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.
Dear Christensen2020, Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any problems you had with our hotel service may have caused you about the payment for the 3rd person. As you sad, you knew and agreed to pay for the 3rd person. It is Grand Mercure Belem goal to consistently provide superior service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Tony Caldeira General Manager
Good hotel
Classificação TripAdvisor 4.0/5 
Nomad03285813593 Business - 04/03/2019 Avaliação certificada TripAdvisor
Good location, large rooms, breakfast with large variety of foods, employees are usually very kind... air conditioner and TV remote control hardly work, hotel rates are quite exensive... In brief, cost x benefit relaion is very much questionable.
Dear Guest, Many thanks for your comments and for your stay at the Grand Mercure Belém. Your scores are very important so that we can improve the quality of our services. In relation to the cost benefit, we only have to consider the reservation period, because as the tariff variation is according to the occupation of the hotel, possibly your stay may have suffered this oscillation, but, having the opportunity to return to Belém, please contact me at your service to assist you and check special conditions of accommodation. I hope to see you soon.
Excellent localion
Classificação TripAdvisor 4.0/5 otton64 Business - 04/12/2017 Avaliação certificada TripAdvisor
Very friendly and helpful staff. It's just a few steps from the historical downtown. The breakfast service was in turmoil with lack of replacement of dishes and food. Good bar service. Lack of care in maintenance.
Dear Mr. Otto, Thank you for the comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests. We were very happy to provided you a pleasant experience on your Business Trip to Belém. It will be a great pleasure to welcome you back to our Hotel. Best Regards, Tony Caldeira General Manager
Never been so mistreated in my life
Classificação TripAdvisor 1.0/5 
Fraianeli Friends getaway - 08/11/2017 Avaliação certificada TripAdvisor
The hotel staff can’t use the lê club (loyalty program) , but they have no trouble for the guest to suffer from it. The staff delayed the usage of points, misinformed me, used the points for the wrong purpose (generating an absurd credit) , had the guts to blame me for this, and refused to reimburse me. Besides that, the room and hotel quality doesn’t deserve the name of grand mercure
Dear Mr. Fraianeli, Thank you to sharing your experience with the Grand Mercure Belém do Pará. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the problem with the Le Club Credit may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, thank you for taking the time to contact us. We value you as a Lec Club member and hope you will continue to choose ACCOR HOTELS for your future travel needs. Sincerely, Tony Caldeira General Manager
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