Hotel Novotel Goa Dona Sylvia Resort 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 2.350 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 19 Serviços

Extras do hotel

  • The immaculate rooms are based on six unique structures with eloquent plantations.

  • The open-air bar and coffee shop gives a surreal experience to the Guests.

  • The Alfresco seating at the restaurant is much prefered by our guests.

  • Cottage style rooms and villas with attached balcony & individual airconditioning units.

  • Refurbished Rooms and activity centre.

Localização do hotel

Novotel Goa Dona Sylvia Resort

Cavelossim Beach
Salcete
403731 goa
india

Fax: (+91)832/2871320

Check-in a partir das 15h00

Check out até as 12h00

  • De avião

    DABOLIM AIRPORT A 33 km / 20 milhas

  • De barco

    PANJIM JETTY A 46 km / 28 milhas

  • De trem

    MARGAON A 15 km / 9 milhas

GPS:15.17451, 73.94498

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Piscina
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

Nossas acomodações

Premium Suite

  • Número máximo de pessoas: 4
  • Superfície: A partir de 53 / 570 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 5

  • Tamanho máximo: 3.200

  • Capacidade máxima: 1000 pessoas

  • Capacidade máxima para banquete: 1000 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Goa Dona Sylvia Resort

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

2.350 comentários

Classificação no TripAdvisor 4.5/5

3.823 comentários

Superb resort, nice suite & excellent staff

Classificação TripAdvisor 5.0/5

Navo_11 28/12/2021 Avaliação certificada TripAdvisor

Firstly, a big thanks to Viana who helped with the Suite night upgrade & booking meticulously after the initial issue with bookings and suite night upgrade. As a Platinum member of Accor group, I can definitely say that I was treated very well. Our family enjoyed the stay even after checking in at midnight on Christmas eve, the staff was very welcoming and Gaurav helped us with our luggage smartly. The chef, waiters served perfectly to our family needs both at breakfast and lunch. My mom, dad, and nephews still talk about the care shown in looking after their needs. My mom requires wheelchair assistance and so the resort does offer e-buggy car and wheelchair. Gita was affectionate, welcoming and extended the check out as per our need. We look forward to stay for 2 nights in the new year again with our suite night upgrade. Thanks for the experience Novotel Goa Dona Sylvia Resort. You were brilliant!

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. We are delighted to know that you have enjoyed your stay with us and were happy with the facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Your feedback has been shared with the team and it surely does motivate them to maintain our standards and to work towards are ultimate goal of “Customer Satisfaction”. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

Goa : go for good break

Classificação TripAdvisor 4.0/5

hiten61 13/11/2021 Avaliação certificada TripAdvisor

Location is perfect if you want to enjoy private beach, water rides (jack water sports), swimming pool and very few tourist spots like Dudhsagar water fall (90min). Property is maintained well and most of the staff that we interacted with were very helpful. Special thanks to few of them Jordan (trainee), Kaushik (chef), Cloid & Shiv Kumar (housekeeping) & Geeta (guest manager). However all the staff that we interacted were very polite so no complains for any staff members. Property has lot of greenery around which was definitely plus for us. Cottage type room gives you good vibes. Seagull (restaurant) has very good spread for breakfast as well as for Dinner buffet. Only downside was that I was not able to get an voucher upgrade to next category room as property was full due to some marriage function & Diwali season. Need some maintenance for Kids corner area and make it more lively. Wifi is okish.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. We are delighted to know that you have enjoyed your stay with us and were happy with the food, facilities, ambience and services provided at our resort to ensure your stay was comfortable and relaxing. It is our endeavor to provide our guests with the highest quality of product and services, the standard we always aim at. Your feedback motivates us to ensure that we continue to deliver a true "Novotel Goa Dona Sylvia Experience" to every guest visiting our resort. Hope to see you soon in the near future so that we can once again showcase our true hospitality under the lens of care. Warm Regards, Dennis

Splendid

Classificação TripAdvisor 5.0/5

mehbli 12/11/2021 Avaliação certificada TripAdvisor

Hospitality par excellence in every aspect incl courtesy,service,comfort,food,ambiance u name it right from the gm Dennis ,duty manger Dilep,Naval,anuj,Alphonso,Ex chef Gautam,I could put it as one of my best holiday stay so far.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! It is extremely gratifying for us to know that you enjoyed your stay with our warm hospitality. Your compliments have been shared to the team. It is due to such inspirational feedback we constantly strive for excellence and always make sure that each of our guests leaves the resort with fond memories. You compliments are a great source of inspiration for team Novotel Goa Dona Sylvia. Looking forward to extending our gracious service once again! Hope to see you soon! Warm Regards, Dennis

Excellent and fabulous

Classificação TripAdvisor 5.0/5

Shreneek1 23/10/2021 Avaliação certificada TripAdvisor

The entire resort team is so cooperative and helpful. The service too is prompt and upto the mark. The food quality and the taste was so good. Looking forward to stay more in future. Also planning to book Novotel resorts at other locations.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

the staff adds stars to the hotel..

Classificação TripAdvisor 5.0/5

jtondon 22/08/2021 Avaliação certificada TripAdvisor

if it wasn't for the real stars - the team @ dona sylvia, the beautiful property would have a lesse charm.. every single team member from Z-ara going upto A-bhishek to M-aniston at the centre, and countless others in between were exceptional.. well done Mr. Dennis D'costa.. u run a wonderful resort along with your team.. cheers

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Very welcoming and hearty.

Classificação TripAdvisor 5.0/5

anuj201283 22/08/2021 Avaliação certificada TripAdvisor

I have been here in 2019 as well. It was a great experience then and now also. Great location. Hospitality is A class. Zara on front desk was the best. Super welcoming and supportive. Will come to stay again and again.

Dear Anuj, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Excellent service

Classificação TripAdvisor 5.0/5

dhirenshah80 11/08/2021 Avaliação certificada TripAdvisor

The staff was very helpful and took a great care of us. They food quality was good and the spread of food was nice. The property is spread across a large area with good cottages which give us enough space and maintains social distancing.

Dear Diren, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Top hospitality. Amazing people, property, rooms, food.

Classificação TripAdvisor 5.0/5

177ankitm 28/07/2021 Avaliação certificada TripAdvisor

We had an amazing stay & experience at Novotel Goa Dona Sylvia. We were celebrating a couple of occasions and we couldn't have chosen a better stay options. Gita, Zara, Savita, (and literally everyone else) made sure we were comfortable throughout our week long stay and went an extra mile at all times. We would highly recommend Novotel Dona Sylvia to everyone. Ofcourse rooms are comfortable, food is great, property opens up to the beach, has a great pool. What tops my list is the people here who make the stay experiential. :)

Dear Ankit, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Super stay

Classificação TripAdvisor 4.0/5

Raghava K 28/07/2021 Avaliação certificada TripAdvisor

Gita from guest relations was particularly helpful and her energy is amazing. Kudos to her ! She solved a problem that we faced at the bar even late in the night when the kitchen wasn’t ready to serve cashew nuts that Goa is famous for. We got good suggestions from Meryl who is guess is new in the system. Front office staff were very welcoming. Only one area of improvement is that the curtain in the room wasn’t opening and we would’ve loved to keep it open given that the garden view was very nice. And the bar wasn’t stocked properly. But Rohit did a great of taking care of us.

Dear Raghava, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We look forward to having you stay with us in the near future. Warm Regards, Dennis

Great place and nice staff

Classificação TripAdvisor 5.0/5

akhilesh411 02/04/2021 Avaliação certificada TripAdvisor

We absolutely loved the entire experience we had at Novotel Donna Sylvia Goa. Thank you for the hospitality, yummy food during our visit. It was a great vacation we can never forget. Special thanks to Dilip, Alphonso and Ankita.

Dear Akhilesh, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Must Stay- a very beautiful resort

Classificação TripAdvisor 5.0/5

Paras-Indian 24/03/2021 Avaliação certificada TripAdvisor

Beautiful, comfortable and lush green resort. Very comfortable with spacious balconies. It gives feeling of lost in nature. USP is the private beach with minimal disturbance and undoubtedly one of the best beachs in Goa. Very cordial staff- Ms Zara is immensily impressive. She is always there to help one and all and immediately clicks a bond with her helping attitude. Buffet food spread is impressive. All in all a must stay. No complaints

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. We have shared your words of appreciation with the team and especially with Zara to whom it shall be definitely be a great source of inspiration. We look forward to having you stay with us in the near future. Warm Regards, Dennis

We were thrilled with our visit to your resort , excellent hospitality and staff with excellent warmth .

Classificação TripAdvisor 5.0/5

manchandamandeep23 11/03/2021 Avaliação certificada TripAdvisor

One the best Hotel in Goa.We were very happy with Maira’s service at kid’s corner and Rohit of F & B for making my daughters birthday so special. Kids were very happy with their stay .Hope to be back soon again .

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for staying at Novotel Goa Dona Sylvia and sharing your valuable feedback on Trip Advisor. It is extremely gratifying for us to know that you enjoyed your special day with our warm hospitality. We are happy to know that we lived up to your expectation. You compliments are a great source of inspiration for team Novotel Goa Dona Sylvia. Looking forward to extending our gracious service once again! Warm Regards, Dennis

Absolutely disappointing.

Classificação TripAdvisor 1.0/5

Jo A 04/03/2021 Avaliação certificada TripAdvisor

I was actually looking forward to my stay at Dona Silva considering Novotel had taken over. My check in despite registering online wasn’t smooth. Unlike all Accor hotels the world over which has a separate Accor member access, Dona silva lacked one. I trusted the gentleman who registered me and informed me the first floor room was just seven steps, which wasent, it was almost 19. The room was shabby, the hand shower broken which I got rectified, the door to the balcony grazed against the floor which screeched on usage, again I rectified the same with housekeeping. The mini fridge looked 10 years old with paint chipped. The bathroom did not provide rinse glasses and upon request from house keeping I was informed due to covid restrictions the same cannot be provided. 😜🤣 I come from a hotel background spending over 15 years with the Taj and Hyatt and I understand hotels and all departments. But I had to inform the management that it’s not my duty to rectify room remedies, and yes I was disappointed as an accor member and it was my worst hotel experience. 20 minutes later Ms Geeta came over ,apologised and insisted on me changing my room, by which time I had already unpacked and settled. I politely refused and said I could manage for two days. Ms Geeta insisted and was too kind and considerate, just the next villa and ground level. I repacked and accepted and lo and behold the transformation of the room was from economy last row to First class !!! FnB I was looking to the special Sunday brunch that was advertised on the key card. Sadly there was no Sunday brunch and not even a buffet so I had to settle for a disappointing set menu on my complimentary buffet voucher. I had most meals at the restaurant, the chicken fried rice and chicken in black bean was good and I did compliment the chef, however the pizza could have been better for a five star product. The pizza base was dry and hard and tasted anything but pizza. 😥 Ofcourse the hotel was very busy with a wedding group but that gives no excuse not satisfy other guests. Again I had to use my cake voucher and had to repeatedly remind them five times fir the same. What was disappointing was the lack of professionalism in so many departments at this accor property. Kindly consider this as constructive criticism from an ex hotelier so it may help in improving services. And yes I had to cart my own luggage from lobby to my car, which is fine by me,but it simply does not suit the Novotel Brand.

Dear Jo A At the outset, thank you for taking the time out to share your feedback with us. It was a pleasure meeting your wife and you multiple times after the initial discontent about your rooms which you too had mentioned was taken care of. At our interaction that night with our Executive housekeeper at dinner, you mentioned that your meal experience was excellent as well, your feedback about the pizza is well received and will be looked into. Sometimes due to operational exigencies, resorts do alter offerings and during your stay with us, this exactly was the case during your stay with us. I have noted your comments on lack of promptness at attending to your requests while staying at the resort. You had shared your feedback with me even at the time of departure very briefly and I had assured you that the same would be looked into. It is unfortunate that in spite of our best efforts during your stay, we were unable to ensure that you went back with pleasant memories. We are grateful to the numerous positive reviewers that continue to motivate us to further delight our numerous guests that visit our property. Our ranking is indeed a testimony of the same. A review like yours, does give us impetus to work on ensuring these rare instances which sometimes occur can be introspected and worked on to ensure we continue to dazzle and delight our guests. I do hope that you will give us another opportunity to serve you and redeem your confidence. Regards Dennis

Novotel Dona Sylvia Goa

Classificação TripAdvisor 5.0/5

jayshah2021 28/02/2021 Avaliação certificada TripAdvisor

We stayed just for 1 night here but the experience was awesome and we missed out on staying more. The ambience, construct of property, service and hospitality was amazing which made the stay delighted and joyous. Special Thanks to Moonmun, Ankita and manager don't recollect name at Restaurant who gave there amazing service and hospitality. As we had our anniversary which there was surprise from Novotel Hotel to decorate the room and provide cake which made our day surprised with joyous and to remember as many places u have to inform and pay for decoration but here it was from there heart. Thanks All Staff at Novotel for creating a wonderful and memorable stay and wish to be back very soon.

Dear Jay, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

Holiday at Dona Sylvia

Classificação TripAdvisor 3.0/5

Neil19752020 01/12/2020 Avaliação certificada TripAdvisor

Great location.....unfortunately its no longer the Dona Sylvia that we knew. The quality has deteriorated terribly and unfortunately, it appears this has taken place after the acquisition by the Accor group. The Front Office staff were excellent....food too was good. Quality of the rooms and cleanliness left much to be desired. Basically, there is absolutely no 'attention to detail'

Dear Mr. Neil, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. We would like to thank you for complimenting us for our location, our Front office staff & food. Novotel Goa Dona Sylvia is committed to providing our guests with the highest quality services and facilities. We sincerely regret that we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better anticipate your needs. We hope you would give us another chance to restore your faith in us. Do allow us to serve you better next time. Warm Regards, Vishal

Family Stay

Classificação TripAdvisor 5.0/5

Cyrilboy Family - 19/11/2020 Avaliação certificada TripAdvisor

Hotel was good, location of the hotel very good. Cleanliness very good. All staff of the hotel were wearing masks. Food buffet good. All services good. Front desk Ms. Gita and her colleagues very good, always smiling and ready to help.

Dear Mr. Cyril, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We hope to see you soon! Warm Regards, Vishal

Good Hotel & they take care of the Gust Very Well,

Classificação TripAdvisor 5.0/5

mayankramachandran 02/11/2020 Avaliação certificada TripAdvisor

Good Hotel & they take care of the Gust Very Well, The Food was excellent , the ambiance was good the cleanliness was good , for the Covid time the Hotel was prepared for the right manner & procedure set in place.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Vishal

Serendipity & Peace

Classificação TripAdvisor 5.0/5

OnAir34898166962 14/10/2020 Avaliação certificada TripAdvisor

Tarvel in Covid times and turned out to be the best one Ever ! The property is new and well spread out the beach adjoining is clean and serene ! The staff is very courteous and went out of the way to make the stay comfortable. Don't miss the SPA ! Special Shout out to the GM Mr. Khosla for the amazing hospitality !

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Amazing resort with world class service

Classificação TripAdvisor 5.0/5

dill_9 Couples - 27/01/2020 Avaliação certificada TripAdvisor

Beautiful beach, fantastic facilities and the best service. The staff is extremely well trained and everyone went out of their way to help us with whatever query or request we had. We really felt at home. We definitely want to go back!

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

Average resort experience

Classificação TripAdvisor 3.0/5

335sudhakarg Family - 03/01/2020 Avaliação certificada TripAdvisor

The location is undoubtedly good. The staff is professional and service is good. Though given the peak season, the service during breakfast is not as efficient. Too many tables crammed in the restaurant with hardly any place to move, and the service is spotty. The pool was not very clean. There is a very large crow population that spread poop around the pool every morning. The staff cleans it but you can imagine the smell from both inside the pool and while going to / coming from the restaurant. Amenities such as childrens play area are also average. Can be made more useful by foosball tables atleast. Must mention that my booking was confirmed for 4 nights, when the staff called me before checkin and mentioned that the booking was done "in error". They helped with 2 nights accommodation in the nearby Radisson. It was a major inconvenience for us because we lost 1 day of our precious vacation in checking out / checking in. Overall, not a great holiday for us.

Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for our location, villas and facilities. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. Your feedback has been shared with our management to ensure such incidents are never repeated in future. We will be glad, if you give us the happy opportunity to serve you again with our known hospitality standards. Warm Regards, Vishal

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