Raffles Jakarta 5 étoiles

Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your feedback. We’re truly delighted to know that you had a positive experience and that our service left a great impression on you. At Raffles Jakarta, we take great pride in providing thoughtful and personalized service, and your appreciation means a lot to the entire team. We hope to have the pleasure of welcoming you back for another memorable stay in the near future. Warm regards, Hubertha Affendi Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Dear Valued Guest, Warm greetings from Raffles Jakarta, and thank you for taking the time to share such a detailed and thoughtful review. First and foremost, I would like to sincerely thank you and your husband for choosing to stay with us, especially after your positive impression during afternoon tea at Raffles Singapore. We are honored to be your hotel of choice for your pulang kampung trip. I would also like to inform you that Mr. Yves Mudry has recently taken on a new challenge as General Manager at Fairmont Rabat, Morocco. While he is no longer based in Jakarta, your feedback has been noted and will certainly be shared with our leadership team here. We deeply regret that your initial room experience fell short of expectations due to the unpleasant odor and external noise. Please accept our sincere apologies for the discomfort this caused. While we are relieved that our team was able to promptly relocate you to a more comfortable room, we fully agree that such basic standards—cleanliness, tranquility, and a fresh atmosphere—should be consistent from the start. We also appreciate your observations about the spa experience and towel quality. Your comments have been shared with both our Housekeeping and Spa teams to ensure immediate follow-up. We are currently exploring ways to enhance our aromatherapy presence across the hotel, including the idea of introducing a signature scent—your suggestion is truly appreciated. Your kind words for our team, particularly regarding their proactive service and thoughtful gestures like preparing takeaway breakfast, mean a great deal to us. I will ensure your appreciation is passed along—they truly are the heart of Raffles Jakarta. As you prepare to return on April 15 for your final week in Jakarta, please rest assured that we are taking your concerns very seriously. Our team will conduct a thorough inspection of both your room and your in-laws’ room in advance to ensure everything meets your expectations—fresh, peaceful, and welcoming. Thank you once again for giving us a second chance. We are committed to ensuring your upcoming stay is nothing short of exceptional. With warm regards, Etha Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Cher Monsieur, Merci beaucoup pour votre fidélité en tant que membre Diamond ALL et pour vos aimables mots sur votre expérience au Raffles Jakarta. C’est toujours un plaisir de vous accueillir, et nous sommes ravis que vous vous sentiez comme chez vous parmi nous. Nous sommes heureux d'apprendre que vous appréciez nos chambres spacieuses et l’attention de notre équipe. Cependant, nous prenons bonne note de votre remarque concernant la connexion Wi-Fi lente. Votre confort étant notre priorité, nous allons examiner ce point afin d'améliorer votre prochaine expérience. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. N’hésitez pas à nous faire savoir si nous pouvons rendre votre prochain séjour encore plus agréable. Cordialement, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay and that our attentive staff contributed to your positive experience. We truly appreciate your valuable comments regarding the temperature at the Club. Please rest assured that we have taken note of your suggestion, and we will review the climate settings to ensure greater comfort for our guests while also being mindful of environmental considerations. We are sincerely grateful for your loyalty as a Gold member of Accor Live Limitless. It is always a pleasure to welcome you, and we deeply appreciate your continued support. We look forward to the opportunity of welcoming you back to Raffles Jakarta for another memorable stay. If there is anything we can do to make your next visit even more special, please do not hesitate to let us know. With warmest regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely grateful for your loyalty as a Classic member of Accor Live Limitless, and we truly appreciate your continued support. We’re delighted to hear that you experienced a warm and pleasant welcome during your stay. However, we deeply regret that your experience was affected by noise from the avenue, which disturbed your rest. Please accept our sincere apologies for this inconvenience. We truly value your feedback regarding soundproofing, and we will review possible improvements to enhance the comfort of our guest rooms. We also appreciate your comments regarding the availability of solid soap. We’re glad we could accommodate your request, and we will certainly consider your feedback as we continue to refine our amenities to meet our guests’ preferences. Regarding the water purification system, we understand your concerns. Our intention is to reduce plastic waste, but we truly value your perspective on recycling solutions, and we will review this as part of our ongoing sustainability efforts. Thank you again for sharing your thoughts. We hope to have the opportunity to welcome you back to Raffles Jakarta and provide you with an even more satisfying experience. Please feel free to reach out if there’s anything we can do to make your next visit more comfortable. With warmest regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta