Raffles Jakarta 5 étoiles

Note Avis clients (Note ALL) 4.8/5 1 946 avis

Raffles Jakarta - Image 1
Raffles Jakarta - Image 2
Raffles Jakarta - Image 3
Raffles Jakarta - Image 4
Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, Indonésie

Description

Les plus de l'hôtel

  • Chambre Raffles à partir de 60 m² avec espace à vivre séparé et maître d'hôtel Raffles

  • La salle à manger interpelle l'imaginaire et crée une pièce de résistance culinaire

  • Situé dans le quartier central des affaires Mega Kuningan

  • Équipements : piste de jogging extérieure, salle de sport, club enfants et spa Raffles primé

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
Découvrir

Localisation de l'hôtel

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonésie

GPS:-6.224434, 106.824064

Téléphone

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.8/5  1 946 avis

Note TripAdvisor  4.9/5  2 920 avis

Certificat d'excellence 2024

trés bon service

Note Avis clients 4.5/5

Lécro Professionnel - Avis confirmés ALL

Bravo !

Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your feedback. We’re truly delighted to know that you had a positive experience and that our service left a great impression on you. At Raffles Jakarta, we take great pride in providing thoughtful and personalized service, and your appreciation means a lot to the entire team. We hope to have the pleasure of welcoming you back for another memorable stay in the near future. Warm regards, Hubertha Affendi Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Some improvement could do well

Note Avis clients 3.0/5

Dhini A. O. En couple - Avis confirmés ALL

bonjour Monsieur Mudry, Mon mari m’a persuadée de séjourner à Raffles Jakarta, grace à la réputation de Raffles Singapore. Pourtant nous étions là bas seulement pour un afternoon tea mais ça nous a donné une très bonne impression que nous avons décidé de tester l’hotel à Jakarta pour notre annuel pulang kampung. Upon our arrival in Raffles Jakarta, there was that WOW effect missing. I guess we were expecting something like in Singapore. The room was as expected, spacious and clean but as I have reported to your staff, unfortunately the room expelled horrible odor from the bathroom which was so bad (smells like the old garbage stuck in the drainage) that it kept us awake that evening, and on top of that, the noise from the street was very prominent that none of us got a good sleep. On the 2nd night, I had to put earplugs on. The saving grace of this review is your staff. Without their great work, this review would have been a completely different note. They are very proactive in everything and trying to provide a solution, eventually gave us a different room with no smell and no noise as it was not facing the street. We had to checked out early due to morning flight and your staff provided take away breakfast on time, which we appreciated. The F&B staff were also friendly and welcoming. Other in house facilities are great. I would suggest some aromatherapy in the room or in the hallway. i was expecting that aromatherapy smell as i was entering the spa but the spa doesnt smell neither nice nor bad, not sure if this is intentional. the towel in the spa shower however smells damped and musky, not a good smell for a spa. We have another booking coming up to spend our last week in Jakarta as from the 15th of April, and we’d be having an extra room for my in laws as well. To be honest, I was ready to cancel this booking after that sewage smell and noise in the room but your FO staff reassured me and my husband that they would check the room to be free of bad odor and noise (although i think this should be the standard for all room). So we keep our booking and let see if this hotel really deserves its 2nd chance or will it be another nightmare for us relived. I am very nervous about coming back there so please dont let us down. thank you!

Dear Valued Guest, Warm greetings from Raffles Jakarta, and thank you for taking the time to share such a detailed and thoughtful review. First and foremost, I would like to sincerely thank you and your husband for choosing to stay with us, especially after your positive impression during afternoon tea at Raffles Singapore. We are honored to be your hotel of choice for your pulang kampung trip. I would also like to inform you that Mr. Yves Mudry has recently taken on a new challenge as General Manager at Fairmont Rabat, Morocco. While he is no longer based in Jakarta, your feedback has been noted and will certainly be shared with our leadership team here. We deeply regret that your initial room experience fell short of expectations due to the unpleasant odor and external noise. Please accept our sincere apologies for the discomfort this caused. While we are relieved that our team was able to promptly relocate you to a more comfortable room, we fully agree that such basic standards—cleanliness, tranquility, and a fresh atmosphere—should be consistent from the start. We also appreciate your observations about the spa experience and towel quality. Your comments have been shared with both our Housekeeping and Spa teams to ensure immediate follow-up. We are currently exploring ways to enhance our aromatherapy presence across the hotel, including the idea of introducing a signature scent—your suggestion is truly appreciated. Your kind words for our team, particularly regarding their proactive service and thoughtful gestures like preparing takeaway breakfast, mean a great deal to us. I will ensure your appreciation is passed along—they truly are the heart of Raffles Jakarta. As you prepare to return on April 15 for your final week in Jakarta, please rest assured that we are taking your concerns very seriously. Our team will conduct a thorough inspection of both your room and your in-laws’ room in advance to ensure everything meets your expectations—fresh, peaceful, and welcoming. Thank you once again for giving us a second chance. We are committed to ensuring your upcoming stay is nothing short of exceptional. With warm regards, Etha Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Simplement parfait

Note Avis clients 5.0/5

Sébastien G. Professionnel - Avis confirmés ALL

Cela fait maintenant plusieurs années que je me rend au Raffles Jakarta et toujours avec le même plaisir. Les chambres sont spacieuses et le personnel est tout simplement parfait. On se sent comme à la maison

Cher Monsieur, Merci beaucoup pour votre fidélité en tant que membre Diamond ALL et pour vos aimables mots sur votre expérience au Raffles Jakarta. C’est toujours un plaisir de vous accueillir, et nous sommes ravis que vous vous sentiez comme chez vous parmi nous. Nous sommes heureux d'apprendre que vous appréciez nos chambres spacieuses et l’attention de notre équipe. Cependant, nous prenons bonne note de votre remarque concernant la connexion Wi-Fi lente. Votre confort étant notre priorité, nous allons examiner ce point afin d'améliorer votre prochaine expérience. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. N’hésitez pas à nous faire savoir si nous pouvons rendre votre prochain séjour encore plus agréable. Cordialement, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

Bon séjour. Personnel au petit soin

Note Avis clients 4.0/5

Alexandre K. Professionnel - Avis confirmés ALL

Très bon séjour, mais il fait très froid au club !

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay and that our attentive staff contributed to your positive experience. We truly appreciate your valuable comments regarding the temperature at the Club. Please rest assured that we have taken note of your suggestion, and we will review the climate settings to ensure greater comfort for our guests while also being mindful of environmental considerations. We are sincerely grateful for your loyalty as a Gold member of Accor Live Limitless. It is always a pleasure to welcome you, and we deeply appreciate your continued support. We look forward to the opportunity of welcoming you back to Raffles Jakarta for another memorable stay. If there is anything we can do to make your next visit even more special, please do not hesitate to let us know. With warmest regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

Accueil chaleureux

Note Avis clients 4.0/5

L. Professionnel - Avis confirmés ALL

agréable

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely grateful for your loyalty as a Classic member of Accor Live Limitless, and we truly appreciate your continued support. We’re delighted to hear that you experienced a warm and pleasant welcome during your stay. However, we deeply regret that your experience was affected by noise from the avenue, which disturbed your rest. Please accept our sincere apologies for this inconvenience. We truly value your feedback regarding soundproofing, and we will review possible improvements to enhance the comfort of our guest rooms. We also appreciate your comments regarding the availability of solid soap. We’re glad we could accommodate your request, and we will certainly consider your feedback as we continue to refine our amenities to meet our guests’ preferences. Regarding the water purification system, we understand your concerns. Our intention is to reduce plastic waste, but we truly value your perspective on recycling solutions, and we will review this as part of our ongoing sustainability efforts. Thank you again for sharing your thoughts. We hope to have the opportunity to welcome you back to Raffles Jakarta and provide you with an even more satisfying experience. Please feel free to reach out if there’s anything we can do to make your next visit more comfortable. With warmest regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 329 avis 9.2/10 Site
  • 885 avis 9.4/10 Chambre
  • 1 535 avis 9.7/10 Service
  • 7 avis 9.3/10 Internet
  • 519 avis 9.1/10 Repas
  • 469 avis 9.4/10 Installations
  • 414 avis 9.4/10 Ambiance
  • 403 avis 9/10 Confort

Dispensé par Trustyou

Nos autres établissements à proximité

Tous nos hôtels à Jakarta

Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.