Fairmont Jakarta 5 étoiles

Note Avis clients (Note ALL) 4.7/5 3 019 avis

Fairmont Jakarta - Image 1
Fairmont Jakarta - Image 2
Fairmont Jakarta - Image 3
Fairmont Jakarta - Image 4

Description

Les plus de l'hôtel

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

Fairmont Jakarta

Jl Asia Afrika No8
10270 JAKARTA
Indonésie

GPS:-6.221751, 106.798688

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.7/5  3 019 avis

Note Avis clients 4.0/5

Laurent Z. En famille - Avis confirmés ALL

Dear Mr. Laurent Z., Thank you for taking the time to share your candid feedback regarding your recent stay with us. We are truly sorry that an otherwise positive stay was overshadowed by your breakfast experience on the final day. Please accept our sincerest apologies for the disappointment and frustration this caused you and your family. We fully understand why this experience was particularly upsetting, especially as an ALL Diamond member who expected to feel recognized and receive an experience consistent with the standards of Fairmont Jakarta. We are deeply concerned to learn about what happened at breakfast, from being directed to the alternative dining area to the limited selection, the cold noodle soup, and the service attitude you encountered. More importantly, we sincerely regret that a table was immediately found in the main restaurant only after you returned and raised your concern. We understand how this could have made you feel that your Diamond status was not appropriately recognized from the outset. This is certainly not the level of hospitality, attentiveness, or member recognition we wish to provide. We take your comments very seriously, and your feedback has been shared with our Food & Beverage leadership team for a thorough review and immediate follow-up with the colleagues involved. We will reinforce the importance of professional communication, attentive service, and ensuring that our ALL members feel genuinely valued and recognized throughout their stay. Please accept our heartfelt apologies. We sincerely hope you will allow us another opportunity to welcome you and your family back and demonstrate the level of personalized service and Diamond member recognition that you should have experienced throughout your stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Note Avis clients 4.5/5

Bertrand B. Professionnel - Avis confirmés ALL

Note Avis clients 4.5/5

Mehdi B. En famille - Avis confirmés ALL

Dear Mehdi B., I sincerely thank you for your kind comments regarding your stay at the Fairmont Jakarta. We are delighted to learn that our location, as well as the view and the service of our team, met your expectations. It is particularly gratifying to know that Gisela was able to provide you with a memorable experience. Your satisfaction is our priority, and we would be pleased to welcome you again during your next visit. Sincerely, Darryl Assistant Front Office Manager

Note Avis clients 5.0/5

Philippe D. Voyage solo - Avis confirmés ALL

Dear Mr. Philippe D., Thank you for your wonderful feedback regarding your recent stay at Fairmont Jakarta. We are delighted to hear that you enjoyed your upgraded suite and the pleasant surroundings of our hotel. Your kind words about our staff and breakfast buffet are truly appreciated. Regarding access to the Fairmont Gold Lounge, we truly understand your disappointment. While evening cocktail access was extended at K22 Bar as an alternative for our Platinum member guest, we sincerely appreciate your kind understanding on this matter. We look forward to welcoming you back in the future for another memorable experience. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Note Avis clients 4.5/5

Christophe L. Professionnel - Avis confirmés ALL

Dear Mr. Christophe L., We sincerely thank you for taking the time to share your kind feedback following your recent stay with us. We are delighted to know that you enjoyed a pleasant stay and found our hotel to be a peaceful haven of tranquility. It is also wonderful to hear that you appreciated our services and overall hospitality, as well as your positive booking experience through all.com. We truly value your loyalty as an ALL-Accor Silver member, and it is always a pleasure to welcome you as part of our valued Accor family. Your encouraging words are a great motivation for our team to continue delivering memorable experiences for all our guests. We look forward to welcoming you back again soon to Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

D'autres internautes évaluent notre hôtel

  • 876 avis 9.6/10 Site
  • 1 903 avis 8.8/10 Chambre
  • 5 379 avis 9.5/10 Service
  • 23 avis 7.8/10 Internet
  • 3 029 avis 9.5/10 Repas
  • 1 575 avis 9.6/10 Petit déjeuner
  • 1 507 avis 9.6/10 Ambiance
  • 969 avis 9.3/10 Installations

Dispensé par Trustyou

Questions fréquentes

Nos autres établissements à proximité

Tous nos hôtels à Hôtels à Jakarta