Fairmont Yangcheng Lake 5 stars

Customer review rating (ALL Rating) 4.6/5 117 reviews

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Description

Hotel extras

  • Scenic lakeside surroundings with water sports, a verdant park and bike paths.

  • Varied dining spotlighting produce from the on-site organic farm.

  • Spa and health club with indoor and outdoor pools and mineral baths.

  • 2,200 square meters of event space including Kunshan's largest ballroom, plus garden venues.

Our accommodation(s)

Hotel location

Fairmont Yangcheng Lake

Jiangsu, No. 3668 West Ma'anshan Road
215300 KUNSHAN
China

GPS:31.387146, 120.837469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  117 reviews

TripAdvisor Rating  5.0/5  2,349 reviews

Good stay

Customer review rating 5.0/5

H. Business - Confirmed reviews ALL

I love the view of the yard. And thanks for upgrade my room to a lake-view room. Really nice.

Dear Ms. H., We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gracia Chen Guest Experience Manager

It was ok.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Rooms hot…24 degrees C. Clearly not running chillers. Front desk check in process very slow Rooms clean and comfortable other than the temperature. Breakfast excellent. High quality and great service.

Dear William S., Thank you for taking the time to tell us about your experience at the Fairmont Yangcheng Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gracia Chen Guest Experience Manager

Good Stay and Good service

Customer review rating 4.5/5

Yoni P. Families - Confirmed reviews ALL

We spent 2 nights at Fairmont Yancheng Lake, some of the staffs are having difficulties to communicate in English but Grace and Matthew have done really well. They are really helpful. Hotel location is great, there are some nice activities for family around the hotel which also runs by them. . Breakfast is not bad but could be better . We also had dinner in their chinese restaurant Yi Feng Court, delicious and wonderful service. Overall we had a great time in spending our 2 nights

Dear Yoni P., We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. We are pleased that you had a good time here. It is always a pleasure to receive positive feedback. I will share your comments with our team.We thank you for your suggestion about staff English improving and for sure that we will enhance the training and practice. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.--Gracia Chen, Guest Experience Manager

Perfect Staycation

TripAdvisor rating 5.0/5

Go53597916629 TripAdvisor review

It was an amazing trip. I did not expect so much. Everyone is so nice and very polite. You can get here by driving from Shanghai or Suzhou downtown very quickly or by public transport. The hotel can pick you up around. Alice helped me with everything and her colleague Paula treated me the afternoon tea, enjoyed.

Dear Valued Guest, Thank you for taking the time to share your positive feedback about your recent experience at Fairmont Yangcheng Lake and recommending us to the TripAdvisor community! I have shared your comments with the team who are so happy you enjoyed your time with us. All the team have fond memories of your stay and we can't wait to have you back with us! I look forward to personally welcoming you back again.

Fantastic Hotel

Customer review rating 5.0/5

Tao W. Business - Confirmed reviews ALL

Recently had the pleasure of staying at the Fairmont Yangcheng Lake, and it was an experience that exceeded all expectations. From the moment we arrived, the beauty of the location and the elegance of the hotel itself were absolutely captivating. What truly set this stay apart, however, was the exceptional service we received, particularly at the front desk. Their team went above and beyond to ensure our stay was not just comfortable, but truly unforgettable. A special thanks to the front desk member who greeted us with such warmth and professionalism. Your attention to detail and genuine care made all the difference. Would highly recommend to anyone looking for a stay that combines natural beauty with unmatched hospitality

Dear Tao W., We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our front desk team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.--Gracia Chen, Guest Experience Manager

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Other web-users rate our hotel

  • 696 reviews 9.5/10 Location
  • 1,176 reviews 9/10 Room
  • 1,463 reviews 9.1/10 Service
  • 634 reviews 8/10 Amenities
  • 518 reviews 8.7/10 Food
  • 373 reviews 8.5/10 Comfort
  • 357 reviews 8.6/10 Breakfast
  • 284 reviews 8.9/10 Cleanliness

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