Fairmont Yangcheng Lake 5 stars

Customer review rating 4.5/5 829 reviews
Fairmont Yangcheng Lake
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Hotel extras

STUNNING LAKESIDE LOCATION - The hotel is located next to the beautiful Yangcheng Lake Park, on the shore of the Yangcheng Lake, famous for its Hairy Crab and is surrounded by lush parks and organic farm.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Other sports activities
Catering
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Yangcheng Lake

Jiangsu
No. 3668 West Ma'anshan Road
215300
kunshan
china

Tel: +86512 5780 0888

Fax: (+86)512 5780 7255

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL AIRPORT At 69.2km / 43 miles

  • By plane

    SHANGHAI PUDONG INTL AIRPORT At 125km / 77.67 miles

  • By plane

    SUSAN SHUOFANG INTL AIRPORT At 57.94km / 36 miles

GPS :31.387146, 120.837469

Our accommodations

Offering 199 deluxe guest rooms and suites including Fairmont Gold, the brands exclusive lifestyle offering warm and personalized service with amenities such as private reception and a comfortable guest lounge.

Deluxe Park View King

  • Max. number of persons: 3
  • Area: From 45
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold Park View King

  • Max. number of persons: 3
  • Area: From 45
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold Park View 2 Queen

  • Max. number of persons: 3
  • Area: From 45
  • Views: Park view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold Lake View King

  • Max. number of persons: 3
  • Area: From 45
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold Lake View 2 Twin

  • Max. number of persons: 3
  • Area: From 45
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Park View 2 Twin

  • Max. number of persons: 3
  • Area: From 45
  • Views: Park view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Deluxe Park View 2 Queen

  • Max. number of persons: 3
  • Area: From 45
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold Lake View

  • Max. number of persons: 3
  • Area: From 45
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Lake View King

  • Max. number of persons: 3
  • Area: From 45
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

1 Bedroom Suite King

  • Max. number of persons: 3
  • Area: From 77
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold 1 Bedroom Suite

  • Max. number of persons: 3
  • Area: From 77
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Presidential Suite King

  • Max. number of persons: 3
  • Area: From 460
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Lake View 2 Twin

  • Max. number of persons: 3
  • Area: From 45
  • Views: Park view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Signature Lake View Suite King

  • Max. number of persons: 3
  • Area: From 156
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Gold Junior Suite King

  • Max. number of persons: 3
  • Area: From 73
  • Views: Lake side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

ESSENCE

Type of cuisine: International

Essence Restaurant offers all-day dining, local and international cuisine for breakfast, then superb Chinese, Korean, Indonesian, Malay and North American selections for lunch and dinner. Both buffet & a la carte dining options are available to diners.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

YI FENG COURT

Type of cuisine: null

Yi Feng Court brings fine Cantonese cuisine, a sophisticated ambience and superior service to the shores of Yangcheng Lake. Chinese Sous Chef prepares authentic local, regional dishes and a stunning selection of seafood.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUWEI LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

With its designer furnishings and chic décor, the Luwei Lobby Lounge is the ideal setting for an intimate date or for networking over drinks. Simply sit back, savor a refreshing beverage, light snacks, and feel daily stress and tension melt away.

CURVE BAR

Photo non contractuelle / Strictly non binding

Boasting a spectacular view through floor to ceiling windows overlooking Yangcheng Lake, Curve is the hotel's beating heart, with its relaxed atmosphere and sublime vista. Wind up your hectic day with your favorite drinks and lively music in Curve Bar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,130

  • Maximum capacity: 1,020 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

829 reviews

An unexpected Fairmont experience

Customer review rating 4.5/5

Albert K. Business - 29/01/2020 Confirmed reviews ALL

The service was outstanding as always. Staff were friendly and professional. They took initiatives to look for ways to help me whenever I meet them in the hotel. The location, dining facility and room appointments are unfortunately below Fairmont standard. When I was there, perhaps January was a low season, there were nothing around the hotel. There was no proper bar for winding down after a long day. The bar at the basement is reserved for group activities only. The lobby lounge has very limited selection of drinks and snake. The mood was more for coffee than for helping travellers to relax. Perhaps I am too used to Fairmont and Chengdu and Shanghai. They set very high bar for Fairmont. The rooms compare to Chengdu and Shanghai are far below standard. There were no USB charges next to beds. However, the Boss sound system was good and the room was very clean.

Dear Professor K., Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our Management and take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Guest Experience Manager

well located

Customer review rating 4.5/5

L. Business - 22/01/2020 Confirmed reviews ALL

the air conditioner is too hot!!! need open the window, but all the stuff are very helpful, especially thanks for concierge

Dear Ms.L., Thank you for sharing your thoughts regarding your recent stay. We thank you for your kind suggestion regards to our room facilities. We have shared your comments with our colleagues and take action to improve the quality of hotel facilities and equipments. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Guest Experience Manager

Comfortable and pleasant stay

Customer review rating 4.5/5

Peter Business - 15/01/2020 Confirmed reviews ALL

The reservation and stay was very well prepared by Gracia and Sophia. I received a warm welcome and greetings upon arrival. The room was well prepared, clean and orderly, even my personalized bathrobe was in place in the bathroom. I was very well taken care of by Eric Yu in the FGL and Sophia as well, felt comfortable and relaxed. Thank you Eric for your great attention. Only the temperature in the lounge was much too cold. It was unfortunate that the cold wind was blowing from the lake side against the large windows. Difficult and takes time to heat up the lounge. All in all a very pleasant stay again, making me coming back surely...

Dear Peter, welcome home! I’m really pleased that you had an enjoyable stay and thank you for your positive comments on our service. Wish you a happy holiday ahead and look forward to seeing you soon! - Alan Ang, General Manager "

It’s a good experience of my first ever trip to this hotel,yet there is still improvement need to be taken in place to enhance guest experience.

Customer review rating 4.5/5

Jiaxin L. Families - 25/12/2019 Confirmed reviews ALL

Hotel staffs are nice and polite,but they need to prioritize guest experience ahead of any operational protocols. The quality of food and beverage is up to standard and it will be great to enhance the quality of western menu. There is a wide choice of recreational activities which is impressive. Some amenities within the guest rooms need to be updated such as adding in usb charging ports,cleaning the curtains etc.

Dear JIAXIN L., Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. We have shared your comments concerning the quality of western menu and USP ports with our colleagues and take action to improve the quality of hotel facilities and equipment. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Gracia was great

Customer review rating 4.5/5

Anonymous Solo - 18/12/2019 Confirmed reviews ALL

Two night stay at the Fairmont as I was running in a race nearby. The stay was not without incident, for example on the first night some fairly simple snacks in the Gold Lounge took over an hour to arrive, however the minor inconvenience of this was more than outweighed by the friendliness of the staff in general, and Gracia especially. With the pollution spiking on the day of my race Gracia went out of her way to try and source me a pollution mask, contacting colleagues to see if anyone had something suitable spare. She went above and beyond and did so clearly because she cared. Overall a good hotel with great staff (shout out to Leroy on the concierge desk also!)

Dear Valued Guest, t Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Your comments about evening snack is very important to us and we would take action to improve it. Please be assured that our team will continue to focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in near future. - Alan Ang, General Manager

Enjoy a relaxing lifestyle & gracious hospitality at Fairmont Yangcheng Lake

Customer review rating 4.5/5

L Z. Couples - 06/12/2019 Confirmed reviews ALL

The last 3-day stay in late October at the Fairmont Yangcheng Lake was so wonderful; we soon booked another 3-day stay within 30 days. The great experience started soon after I booked online. The guest experience manager, Gracia emailed me suggested which train to take and arranged the pickup at the Yangcheng Lake train station. Upon arrival at the hotel, she had check-in paper ready and offered early check-in. The check-in took less than a minute. I’m pleased that I got the same lake view room as last time and the Fairmont Fit Gear was ready, just like what’s shown on the Accor’s promotional video. What was more suppressing and joyful to me was seeing the LED “Welcome Home” lights on the table as I entered my room. Thanks for providing such wonderful experience. Later, the house keeping brought 2 sets of large sized Le Labo 31 Rose toiletries, with me and my wife’s name printed on the label of each set. The hotel guest service has mastered the art of making the guest Feel Welcome. The breakfast on the 1st floor has lots of selections and service staffs are very friendly and attentive to the guest’s needs. Jessy remembered me liked the Shanghai Wonton and she always helped me getting it. Special thanks to Helen for selecting a plate of fruits & brought it to me, the selection and the amount were perfect. I learned later that she is a manager at the Luwei lobby lounge and makes excellent coffee & cocktail. The Yi Feng Court restaurant has nice open view kitchen and scenic view dining room with soft music playing. The dishes and service were excellent. The room service was very quick. The Willow Stream spa service & the gym are very good. Kelly and two other staffs are friendly & helpful. I really enjoyed the early morning exercise in the gym, walk along the lake side park during the day and have relaxing at the spa service in the evening. On the last day there, Gracia introduced the Fairmont Gold Floor/Lounge service and I learned a bit more about the development history of the hotel. I’m glad to have the opportunity of meeting the general manage, thank him and Gracia for managing the hotel so well & providing such wonderful guest experience.

Dear L Z., Welcome back to Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Great Hotel

Customer review rating 4.5/5

W M. Families - 13/11/2019 Confirmed reviews ALL

Stayed a couple of days while visiting daughter in college. One night we had dinner with her college friends at hotel restaurant. Staff was great by making it a memorable experience.

Customer review rating 4.5/5

Anonymous Business - 01/10/2019 Confirmed reviews ALL

Hotel place is prefect, but the rest of experience was not so good. Ventilation blowed cold air directly to bed, even after adjustments I froze every night. At one evening terrible smell of smoke flew into room through out the ventilation. By mistake I had pressed one button beside door and that's why there were not cleaning in the room. The marking on button is so small and unclear that it was difficult to understand the meaning of button and it is located beside light switch. I have two academic degree in engineering and I can say that the technology in this hotel is not in the level which it should be. I have experience of four other hotels from same trip in other part of China, where the technology worked perfectly.

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We thank you for your kind suggestion regards to our room facilities. We have shared your comments with our colleagues and take action to improve the quality of hotel facilities and equipments. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

The overall experience is pleasant.

Customer review rating 4.5/5

Anna S. Families - 27/08/2019 Confirmed reviews ALL

Smile friendly reception, nice place for kid to play, food is delicious

Dear Anna S., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

nice enviroment, suitable for kids

Customer review rating 4.5/5

L. Families - 23/08/2019 Confirmed reviews ALL

Nice service staff, the enviroment is very nice, kids like it.

Dear L., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Good service especially those handling kayaking

Customer review rating 4.5/5

Xxxx Families - 17/08/2019 Confirmed reviews ALL

Our family enjoyed the short stay however the hotel should not charge staying guest fees for using the sauna facility! This was the first time I encountered such charge in a 5 star hotel....

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues at once when we received this review. We do provide complimentary wellness facilities for our guests and Spa facility is chargeable. You may enjoy gym and indoor &outdoor swimming pool with your family for next visit. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

good

Customer review rating 4.5/5

T. Families - 15/07/2019 Confirmed reviews ALL

everythingisgreatexcept the Buffet.

尊敬的Tai:您好!首先酒店感谢您抽出宝贵时间评价!对于您提出关于自助餐的宝贵反馈及中肯的建议,菁澄西餐厅为到来的客人提供环球美食,包括精选新鲜海鲜、本地特色热菜、主题美食、豪华甜品档、寿司档等等。酒店将不断收集宾客的宝贵反馈并持续提升酒店餐饮质量,为客人带来更多美好回忆。如果您有其它任何疑问或建议,请随时和酒店取得联系,帮助我们更好地为宾客创造完美体验!欢迎您的再次光临! - 洪园 阳澄湖费尔蒙酒店总经理

Great

Customer review rating 4.5/5

Arlene Families - 28/06/2019 Confirmed reviews ALL

The hotel is very nice. The staff are acomodating and an speak good English. Clean facilities and very quiet.

Dear Arlene, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

Good view, quiet place for relaxation.

Customer review rating 4.5/5

Sarah Couples - 28/06/2019 Confirmed reviews ALL

Very good location. and nice view. The service is only average level, not equal to the hotel level.

Dear Sarah, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments about reception,Housekeeping and breakfast with our colleagues. And take action to improve the quality of service and we will continue doing staff training to improve hotel service. We look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

AVP, Development, Duke Kunshan University

Customer review rating 4.5/5

Wendy K. Business - 27/06/2019 Confirmed reviews ALL

Service is always great and personal. This time, staff worked it out so that I could swim laps outside on June 15 at 8:00 am, before official opening. Also, Elton (?) on night duty on June 20 and 21 called me a Didi from his personal account when no cabs answered his call at 9 pm. He just trusted me to pay him back. That is customer-centric!!

Dear Wendy, welcome home! Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Ethan was shared with your review. Thank you for your great support and looking forward to welcoming you back recently. - Alan Ang, General Manager

very very good.

Customer review rating 4.5/5

Rong L. Business - 12/06/2019 Confirmed reviews ALL

the staffs in the hotel are all very nice, helpful, polite. thanks.

Dear Rong L., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

A very pleasant stay with excellent service.

Customer review rating 4.5/5

Peter Friends - 27/05/2019 Confirmed reviews ALL

We had a very pleasant stay with excellent service provided by the FGL staff, especially by Eric. My special thanks goes to Gracia and to Frank for arranging the commemoration dinner for my 200th arrival at FYL. It was a great pleasure for us being recognized as a regular guest. I will be back soon.

Dear Peter, welcome home. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Normal

Customer review rating 4.5/5

Anonymous Business - 24/05/2019 Confirmed reviews ALL

I stayed at the hotel for company event and facility is good but the location a little uncomfortable for me.

Dear Valued Guest, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered regarding location. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Very relaxing Staycation weekend

Customer review rating 4.5/5

Kathy Families - 25/04/2019 Confirmed reviews ALL

A Birthday celebration, R&R, Spa and Easter Hunt - a weekend full of activities

Dear Kathy, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

No feel welcome in this hotel

Customer review rating 4.5/5

Minwei Families - 25/04/2019 Confirmed reviews ALL

It's hard to describe the feeling stay in this hotel, but anyway I did't feel welcome this time. The location of this resort is very good. It's located in the park round the lake. There is very long walking path round the lake, and the view is very good. However, the hotel facility is old, which isn't able to compete with other resorts in China market. And the service also didn't match Fairmont level. 1. no safety consciousness, the staff allowed children to play the boat in the outside swimming pool without lift jacket as they just want to sell more tickets. And I also don't understand why this kind of activity can open for all guests. for safety, I suggest only hotel guests can join those children activities. 2. shattered glass in the yogurt: the guest next to my table found shattered glass in the yogurt during breakfast. It's very dangerous. Luckily that grandmother found it on time. And I didn't see hotel staff took any action immediately. Besides, this hotel is also stingy to up-grade to platinum member. When I checked in at front desk, the staff took too long time to check the room availability. the time was 14:30. It looks the guest service team doesn't have process to check the coming guests in advance, or they don't care Accor membership. Anyway, if Accor still wants to remain Fairmont brand for this hotel, the leaderships has to be changed and invest more to improve both hardware and also service level.

Dear Minwei, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and take action to improve the safety consciousness and service awareness, as well as food quality. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager
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