Fairmont Yangcheng Lake 5 stars

Customer review rating (ALL Rating) 4.5/5 90 reviews

Fairmont Yangcheng Lake - Image 1
Fairmont Yangcheng Lake - Image 2
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Jiangsu, No. 3668 West Ma'anshan Road, 215300 KUNSHAN, China

Description

Hotel extras

  • Scenic lakeside surroundings with water sports, a verdant park and bike paths.

  • Varied dining spotlighting produce from the on-site organic farm.

  • Spa and health club with indoor and outdoor pools and mineral baths.

  • 2,200 square meters of event space including Kunshan's largest ballroom, plus garden venues.

Our accommodation(s)

Hotel location

Fairmont Yangcheng Lake

Jiangsu, No. 3668 West Ma'anshan Road
215300 KUNSHAN
China

GPS:31.387146, 120.837469

Telephone
Fax +86 512 5780 7255

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  90 reviews

Customer review rating 4.5/5

Ka C. M. Couples - Confirmed reviews ALL

A perfect stay for Accor’s members.

Customer review rating 4.5/5

Kuek J. T. Couples - Confirmed reviews ALL

Dear GM Alfred Zhuang , Congratulation another one of Malaysian GM base in China,as I remembered they have one Malaysian GM Mr. Danny Yeo (based in Shanghai Pullman hotel before but was transfer back to Langkawi,Malaysia).have been worked in China above twenty years Apa Khabar? Fairmont YangCheng Lake is very famous due to Accor high branded such as Fairmont,Raffles,Sofitel,Pullman and etc.And this is good season for those customers comes from Oversea and every where local China eat hairy crab here. Fairmont Yangcheng Lake boleh!boleh! Regards, Kuek J. T. 17-12-2025 Kuek J. T. 18…@qq.com

Customer review rating 3.5/5

Yohansyah S. Families - Confirmed reviews ALL

Huge resort, good spacious room. Bellboy was not very attentive. English speaking staff need to be improved

Dear Yohansyah S., Thank you for sharing your feedback regarding your recent stay at Fairmont Yangcheng Lake. We are pleased to hear that you appreciated the spaciousness of our rooms and the serene environment our resort offers. However, we regret to learn that the attentiveness of our bell staff did not meet your expectations and acknowledge your concern regarding language proficiency among our team members. Your comments are valuable as we strive to enhance our guests' experiences. Gracia Chen Guest Experience Manager

Customer review rating 5.0/5

Zhijia S. Friends - Confirmed reviews ALL

I am writing to bring to your attention the exceptional leadership and outstanding service demonstrated by Ms. Alison, the Front Office Manager, and her entire team. As a recent guest at your hotel, I had the pleasure of witnessing a level of professionalism and operational excellence that truly distinguishes your property. Under Ms. Alison’s management, the Front Office operates with remarkable efficiency and a deeply ingrained guest-first philosophy. From check-in to departure, every interaction was handled with precision, warmth, and a clear sense of purpose. Her team consistently demonstrated not only technical competence but also emotional intelligence—anticipating needs, personalizing interactions, and resolving matters with both speed and sincerity. What stands out most is Ms. Alison’s visible influence on her team’s cohesion and morale. Even during busy periods, the front desk, concierge, and guest services staff worked seamlessly together, creating an atmosphere of calm and luxury. Such consistency is no accident—it is the direct result of strong leadership, effective training, and a culture that empowers employees to take ownership of the guest experience. I was particularly impressed by how Ms. Alison personally oversaw operations with quiet authority and attention to detail. Her presence ensured that standards never slipped, and her ability to engage with both guests and staff in a respectful and motivating manner reflects a manager of rare quality.

Dear Zhijia S., Thank you for sharing your wonderful stay at Fairmont Yangcheng Lake. We’re delighted you enjoyed the exceptional service from Ms. Alison and her team, and appreciate your recognition of their professionalism, operational excellence and guest-first approach. Ms. Alison’s leadership has fostered seamless teamwork among front desk, concierge and guest services staff, enabling personalized, attentive experiences even during busy periods. Thank you again for your kind words—we look forward to welcoming you back soon. Gracia Chen Guest Experience Manager

Customer review rating 5.0/5

Shan M. Families - Confirmed reviews ALL

住得不错服务态度好为客户考虑

尊敬的宾客：感谢下榻阳澄湖费尔蒙酒店！酒店宛若都市绿洲，以极简美学勾勒出大气的空间。广阔户外环境，环岛步道蜿蜒如诗，清风携着草木清香拂去疲惫，枕着星空般的静谧入眠时，连呼吸都浸透了自然的馈赠——所谓完美的差旅驿站，大抵是灵魂与灵感共同栖息的乌托邦。欢迎再次光临！

Other web-users rate our hotel

  • 533 reviews 9.3/10 Location
  • 924 reviews 9.3/10 Room
  • 1,039 reviews 9.3/10 Service
  • 348 reviews 8.2/10 Food
  • 246 reviews 9.1/10 Cleanliness
  • 233 reviews 7.7/10 Breakfast
  • 174 reviews 7.6/10 Value
  • 98 reviews 7.3/10 Pool

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