Fairmont Yangcheng Lake 5 stars

Customer review rating (ALL Rating) 4.5/5 94 reviews

Fairmont Yangcheng Lake - Image 1
Fairmont Yangcheng Lake - Image 2
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Jiangsu, No. 3668 West Ma'anshan Road, 215300 KUNSHAN, China

Description

Hotel extras

  • Scenic lakeside surroundings with water sports, a verdant park and bike paths.

  • Varied dining spotlighting produce from the on-site organic farm.

  • Spa and health club with indoor and outdoor pools and mineral baths.

  • 2,200 square meters of event space including Kunshan's largest ballroom, plus garden venues.

Our accommodation(s)

Hotel location

Fairmont Yangcheng Lake

Jiangsu, No. 3668 West Ma'anshan Road
215300 KUNSHAN
China

GPS:31.387146, 120.837469

Telephone
Fax +86 512 5780 7255

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  94 reviews

TripAdvisor Rating  4.9/5  3,271 reviews

travails

TripAdvisor rating 5.0/5

洪 歆 TripAdvisor review

The hotel is located by Yangcheng Lake, with beautiful surroundings and stunning lake views. It connects to several parks , ideal for walking and cycling. The hotel has great greenery inside and out, with fresh air—perfect for enjoying natural scenery. It’s also conveniently located: a 10-minute drive to the Kunqu Opera Museum, and easy to reach by self-driving. The hotel has complete facilities, and guest rooms are spacious and comfortable . It offers rich parent-child activities suitable for family trips. Indoor/outdoor swimming pools, gym, and meeting facilities are also well-equipped.

Stayed at Fairmont Kunshan Yangcheng Lake with family. Great location by the lake, cozy atmosphere. Spacious rooms, good

TripAdvisor rating 5.0/5

滕艳 滕 TripAdvisor review

Stayed at Fairmont Kunshan Yangcheng Lake with family. Great location by the lake, cozy atmosphere. Spacious rooms, good value. Friendly staff, nice family activities. Highly recommend.

Dear Guest, Thank you so much for sharing your wonderful experience at Fairmont Kunshan Yangcheng Lake! We’re thrilled to hear you and your family enjoyed the lake-view location, cozy atmosphere, and spacious rooms, as well as the warm service from our staff and fun family activities. Your recognition means a lot to us. We strive to create memorable stays for every guest, and we can’t wait to welcome you and your family back for another delightful visit soon!

Customer review rating 3.5/5

Yohansyah S. Families - Confirmed reviews ALL

Huge resort, good spacious room. Bellboy was not very attentive. English speaking staff need to be improved

Dear Yohansyah S., Thank you for sharing your feedback regarding your recent stay at Fairmont Yangcheng Lake. We are pleased to hear that you appreciated the spaciousness of our rooms and the serene environment our resort offers. However, we regret to learn that the attentiveness of our bell staff did not meet your expectations and acknowledge your concern regarding language proficiency among our team members. Your comments are valuable as we strive to enhance our guests' experiences. Gracia Chen Guest Experience Manager

Great hotel

TripAdvisor rating 5.0/5

ERIC L TripAdvisor review

Fairmont Yangcheng Lake is a nice hotel. We stayed one night and chose the room is lakeview double room. The room is spacious. The hotel facilities are good. The Gym is big and Well equipped. I did use the indoor Swimming pool. Strong wifi everywhere.

Dear Guest, Thank you for choosing Fairmont Yangcheng Lake and sharing your wonderful feedback. We are delighted to know you enjoyed your one-night stay in our lakeview double room, finding it spacious with excellent facilities. It’s great to hear our well-equipped gym, indoor swimming pool, and reliable Wi-Fi met your expectations. We strive to create memorable experiences for every guest, and your praise motivates us to keep excelling. We sincerely look forward to welcoming you back for another pleasant stay soon.

Customer review rating 5.0/5

Zhijia S. Friends - Confirmed reviews ALL

I am writing to bring to your attention the exceptional leadership and outstanding service demonstrated by Ms. Alison, the Front Office Manager, and her entire team. As a recent guest at your hotel, I had the pleasure of witnessing a level of professionalism and operational excellence that truly distinguishes your property. Under Ms. Alison’s management, the Front Office operates with remarkable efficiency and a deeply ingrained guest-first philosophy. From check-in to departure, every interaction was handled with precision, warmth, and a clear sense of purpose. Her team consistently demonstrated not only technical competence but also emotional intelligence—anticipating needs, personalizing interactions, and resolving matters with both speed and sincerity. What stands out most is Ms. Alison’s visible influence on her team’s cohesion and morale. Even during busy periods, the front desk, concierge, and guest services staff worked seamlessly together, creating an atmosphere of calm and luxury. Such consistency is no accident—it is the direct result of strong leadership, effective training, and a culture that empowers employees to take ownership of the guest experience. I was particularly impressed by how Ms. Alison personally oversaw operations with quiet authority and attention to detail. Her presence ensured that standards never slipped, and her ability to engage with both guests and staff in a respectful and motivating manner reflects a manager of rare quality.

Dear Zhijia S., Thank you for sharing your wonderful stay at Fairmont Yangcheng Lake. We’re delighted you enjoyed the exceptional service from Ms. Alison and her team, and appreciate your recognition of their professionalism, operational excellence and guest-first approach. Ms. Alison’s leadership has fostered seamless teamwork among front desk, concierge and guest services staff, enabling personalized, attentive experiences even during busy periods. Thank you again for your kind words—we look forward to welcoming you back soon. Gracia Chen Guest Experience Manager

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Other web-users rate our hotel

  • 550 reviews 9.2/10 Location
  • 957 reviews 9.1/10 Room
  • 1,074 reviews 9.2/10 Service
  • 356 reviews 8.1/10 Food
  • 255 reviews 9.1/10 Cleanliness
  • 247 reviews 7.9/10 Breakfast
  • 188 reviews 7.7/10 Value
  • 101 reviews 7.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.