Makkah Clock Royal Tower - A Fairmont Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 7,515 件のレビュー

Makkah Clock Royal Tower - A Fairmont Hotel - Image 1
Makkah Clock Royal Tower - A Fairmont Hotel - Image 2
Makkah Clock Royal Tower - A Fairmont Hotel - Image 3
Makkah Clock Royal Tower - A Fairmont Hotel - Image 4
King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762, 21955 MAKKAH, サウジアラビア

説明

ホテルのその他の情報

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

当ホテルの客室

ホテル所在地

Makkah Clock Royal Tower - A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
サウジアラビア

GPS:21.417981, 39.825229

電話番号
ファックス +966 12 571 7666

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  7,515 件のレビュー

トリップアドバイザーの評価  4.2/5  5,568 件のレビュー

Would not recommend

トリップアドバイザーの評価 1.0/5

Kay K トリップアドバイザー認証口コミ

I had extremely high expectations for Makkah Clock Royal Tower – A Fairmont Hotel given its location, brand, and premium pricing but unfortunately this stay was deeply disappointing. Chaotic & incompetent check-in Check-in was one of the worst I have ever experienced in any hotel worldwide. The reception staff did not know how to look up a reservation by guest name and appeared completely unfamiliar with their own system. They kept calling for help and were clearly confused. The only person who seemed to know what he was doing was Abdul Rahman, who had to guide the other two employees step-by-step. Without him, I don’t think the check-in would have been completed at all. We waited 15 minutes just to reach the desk, and then another 30+ minutes to be checked in. As someone who travels frequently for work and leisure, this was honestly shocking to witness. Wildly inconsistent rooms Our first stay was on the 57th floor — the room was clean, spacious, and comfortable. After checking out and returning three days later for the same room category, we were given room 1422 on the 14th floor, which was completely different and far worse: • Run-down and much smaller • Musty smell • Old carpets • No bath • Very few towels • No suitcase stand It felt like a budget hotel room compared to our previous one despite paying for the same category. Completely unacceptable for a Fairmont. The windows literally overlooked in close proximity. Lift system from hell The lift system is honestly a disaster. You must: 1. Take a lift from your room floor to M2 2. Exit 3. Change lifts 4. Then go down to the ground floor During prayer times, if you’re on a high floor (like 57), the lift stops on almost every floor. There is no express or prayer-priority system, so you end up trapped for ages. When you finally reach the ground floor, you are forced to walk through an overcrowded shopping mall shoulder-to-shoulder traffic just to reach the Haram. We missed prayers more than once because of this chaos and ended up praying on the pavement. The entrance in front of the hotel sends you to the roof or wheelchair Tawaf level, and guards block access to the Kaaba area during prayer — making it even more frustrating. Breakfast Breakfast was plentiful with lots of options. Staff were polite, but they were reluctant to bring water to tables only hot drinks were served. Location is misleading We booked this hotel because of its supposed proximity to the Haram. In reality, the lift system, shopping mall bottleneck, and blocked entrances make it one of the least efficient hotels for actually reaching the mosque on time. We previously stayed at Address Jabal Omar, and the experience was far superior smooth check-in, clean modern rooms, and much easier access to the Haram. Final verdict This hotel looks impressive from the outside, but operationally it fails badly. Between the disastrous check-in, inconsistent rooms, chaotic lifts, and poor access to the Haram, this was not a five-star experience. We will not be returning.

Worse gold experience ever

トリップアドバイザーの評価 1.0/5

adam20210000 トリップアドバイザー認証口コミ

Truly worse of worse service ever I have booked 2 bedroom suit gold Kaaba the worse experience ever service-0 cleaning -0 laundry u give them your clothes white they bring them yellow so so sad worse experience ever every time u call them they said yes we will deal with it but nothing my advise not to use this hotel anymore if you don’t give tips you won’t receive a good service

Dear Adam, We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your experience about laundry service, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

A Memorable and Serene Experience at Fairmont Clock Tower

トリップアドバイザーの評価 5.0/5

Azeeza A トリップアドバイザー認証口コミ

I stayed at Fairmont Clock Tower, Mecca from 24th to 29th January 2026, and it was a truly memorable experience. The hotel offers comfort, elegance, and a serene atmosphere right beside the Holy Mosque. A special mention goes to Assistant Manager Mr. Nowshad Nafeel, whose professionalism and attentive room service made my stay exceptional. His dedication and warm hospitality reflect the high standards of Fairmont. I sincerely appreciate his efforts and highly recommend both the hotel and his service to future guests.

Dear Azeeza, Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay, given that our commitment to guest satisfaction is our top priority. We want to express our sincerest gratitude for your kind words towards Mr. Nowshad as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. We look forward to serving you during your next visit. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Orchid vacation membership

トリップアドバイザーの評価 5.0/5

Xyzkh009 トリップアドバイザー認証口コミ

Name: Abdul Rahman From: Kozhikode, Kerala Trip Type: 3 Days Family Umrah Holiday Date of Visit: January 2026 We stayed at Makkah Clock Royal Tower, A Fairmont Hotel for a 3-day Umrah holiday, and it was truly a blessed and memorable experience. This premium stay was perfectly booked and managed by Orchid Vacation, making our spiritual journey completely stress-free The hotel location is outstanding, right next to Masjid al-Haram, with breathtaking views of the Holy Kaaba from the room. Rooms were very spacious, clean, and luxurious. The staff was polite, respectful, and always ready to help, especially for families and elders. Food quality and overall hotel management were excellent A special thanks to Orchid Vacation for arranging such a world-class hotel in Makkah. This is our second holiday booked through Orchid Vacation, and once again they delivered beyond expectations. Their holiday planning and customer support are truly reliable I highly recommend Orchid Vacation membership to anyone planning Umrah or international holidays. With Orchid Vacation, you get trusted hotels, prime locations, and complete peace of mind. Also, I strongly recommend Makkah Clock Royal Tower – Fairmont for anyone looking for comfort, luxury, and convenience near Haram. Overall, an unforgettable spiritual journey. Will definitely plan future trips again with Orchid Vacation.

Dear Abdul Rahman, we thank you for expressing your opinion about location, buffet, view, room size and cleanliness, and we are pleased that our services have met your satisfaction. We look forward to serving you soon and promise to provide you with better services during your next visit.

Great experience here

トリップアドバイザーの評価 5.0/5

SahrulRizalM トリップアドバイザー認証口コミ

Abu naem and yaser has done a tremendous job on setting up our room. Nicely done and polite man. Great job on my room 522. Given and extra bottle of water as requested.

Dear guest, Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay, given that our commitment to guest satisfaction is our top priority. We want to express our sincerest gratitude for your kind words towards Mr. Abu Naem and Mr. Yaser as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. We look forward to serving you during your next visit. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

との提携 TripAdvisor

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