Makkah Clock Royal Tower A Fairmont Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 6,905 件のレビュー

Makkah Clock Royal Tower A Fairmont Hotel - Image 1
Makkah Clock Royal Tower A Fairmont Hotel - Image 2
Makkah Clock Royal Tower A Fairmont Hotel - Image 3
Makkah Clock Royal Tower A Fairmont Hotel - Image 4
King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762, 21955 MAKKAH, Saudi Arabia

説明

ホテルのその他の情報

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

当ホテルの客室

ホテル所在地

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

電話番号
ファックス +966 12 571 7666

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  6,905 件のレビュー

トリップアドバイザーの評価  4.0/5  4,963 件のレビュー

2024エクセレンス認証

100% recomended

トリップアドバイザーの評価 5.0/5

chadhea トリップアドバイザー認証口コミ

Amazing stuff and service plus delicious food and view on Makkah ❤️ they have combination of lib-anise and saudi Arabian food and plenty more of stuff like dessert and drinks love to come back again i recommend it 🤍 you must pay it a visit every one

Dear guest, We are glad you are satisfied with staff service, view, food, quality and variety. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!

V.good

トリップアドバイザーの評価 5.0/5

Amal A ファミリー - トリップアドバイザー認証口コミ

Every things are good The manager is more friendly and helpful Also m. Mohammed Osama was very friendly Ans m. Afeef was very friendly and helpful Thanks so much Every things are good The manager is more friendly and helpful Also m. Mohammed Osama was very friendly Ans m. Afeef was very friendly and helpful Thanks so much

Dear Amal, We take pride in making each of our guests' visits unforgettable. We want to express our sincerest gratitude for your kind words towards Mr. Afeef and Mr. Mohammed Osama as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Looking forward to welcoming you back again in the near future. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Clean and tidy

トリップアドバイザーの評価 5.0/5

gmak_211 トリップアドバイザー認証口コミ

The rooms were amazingly clean with all the essentials kept ready. Kudos to housekeeping team, Asif and Mahboob for providing a a great service and setting up the room. I definitely recommend this hotel and you better take the Fairmont Gold section.

Dear guest, we would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations in regard to room cleanliness and housekeeping team. We want to express our sincerest gratitude for your kind words towards Mr. Asif and Mr. Mahboob as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Looking forward to welcoming you back again in the near future. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

If you want to waste your time and leave frustrated, I would recommend staying here

トリップアドバイザーの評価 1.0/5

danaaa_k ファミリー - トリップアドバイザー認証口コミ

As a fan of Fairmont hotels worldwide, I was extremely disappointed by Fairmont Makkah Clock Royal Tower Hotel. It was far below the usual standard of Fairmont, particularly in terms of guest service. I booked one suite and two rooms. The suite was fine, but the rooms were nothing like the pictures. They were old, worn-out, and the design was completely different. Despite having stayed here before, the rooms I received were completely different, even though they were supposed to be of the same category. I requested a room change right away, and after persistent follow-up, they promised to have the rooms ready in 30 minutes. I left my rooms immediately. Two hours later, I was told the rooms were still being cleaned. By 11 PM, when I checked again, I was informed that only one room was ready. After expressing my frustration, especially with children needing to sleep, they finally gave me the second room. This was the worst customer service I’ve ever encountered. No apology, no follow-up from management, and no compensation. If you want to waste your time and leave frustrated, I would recommend staying here.

Dear Dana, We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding customer service, room service, cleanliness, renovation and the reservation, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Average hotel that’s had better days

トリップアドバイザーの評価 1.0/5

Hkamal トリップアドバイザー認証口コミ

I checked in around 1700 and that’s when the problems began. 1. No guidance on how to even reach my room. I was left to simply walk aimlessly around the reception and floors. 2. Despite calling 3 times, my bags were delivered over an hour after I entered my room. Travelling with young children isn’t always easy so to continually chase wasn’t great. I called 3 times, after the first time laundry services were sent in what I can only imagine was a poor joke. Two more calls were needed to impress upon staff that I actually intended to use my luggage. 3. The TV didn’t work. 3 calls were made over the course of 2 hours seeking help, only for polite acknowledgements and saying someone would visit. On my third call a staff member said this was a wider issue and nit fixable. 4. Breakfast is distinctly average. Extra charges for coffee that isn’t an americano or black was surprising. There was no granola and a shortage of pastries. Again, bad luck, timing or lack of quality. The service at this hotel has been awful. This isn’t a hatchet job, but I struggle to understand how such a price tag be justified when customers are taken for granted. My stay in the Hilton Convention a few days earlier was far better.

Dear guest, We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room amenities, maintenance, breakfast, customer service, luggage service and signage of directions, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

との提携 TripAdvisor

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Makkahのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。