Makkah Clock Royal Tower A Fairmont Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 7,086 件のレビュー

Makkah Clock Royal Tower A Fairmont Hotel - Image 1
Makkah Clock Royal Tower A Fairmont Hotel - Image 2
Makkah Clock Royal Tower A Fairmont Hotel - Image 3
Makkah Clock Royal Tower A Fairmont Hotel - Image 4
King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762, 21955 MAKKAH, Saudi Arabia

説明

ホテルのその他の情報

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

当ホテルの客室

ホテル所在地

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

電話番号
ファックス +966 12 571 7666

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  7,086 件のレビュー

トリップアドバイザーの評価  4.2/5  5,040 件のレビュー

2024エクセレンス認証

Great stay, God bless the hotel.

トリップアドバイザーの評価 5.0/5

Ahmed Y トリップアドバイザー認証口コミ

I had a wonderful stay at the Fairmont Hotel. The service, ambiance, and attention to detail were truly five-star. A special thanks to the manager Maghboul, whose professionalism and kindness made my visit even more memorable. I highly recommend this hotel and will definitely be returning In Shaa Allah!

Dear Ahmed, we are delighted to hear that our staff services ans ambiance have made your stay pleasant. We want to express our sincerest gratitude for your kind words towards Mr. Maghboul as he continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Comfortable Convenient with great location.

トリップアドバイザーの評価 5.0/5

Naila M トリップアドバイザー認証口コミ

Very comfortable, convenient and great location. Their in-house mosque overlooks the Kaaba so it was an amazing place to sit and pray. Also the breakfast was extensive and very good. The rooms are very comfortable and spacious and the mall's food court is right there with a plethora of options in food. Highly recommend this hotel for visiting Makkah.

Dear Nailam, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards location, prayer room, view, room size and breakfast buffet as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. We thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Not a 5 star, loss of water, room not changed

トリップアドバイザーの評価 1.0/5

SameraButt トリップアドバイザー認証口コミ

We are currently staying at fairmont for Umrah. So far we experienced slow customer service and basic housekeeping. However, yesterday we received a letter informing us that the hotel tried to contact us to explain there are water issues and we would be moved to another room. First of all, nobody contacted us all day so receiving this letter at the end of the night at midnight was extremely frustrating. When I called reception to ask to be moved earlier as we need to wash etc for prayers and can not delay this we were told this was not possible (abulation is one of the main actions we would be performing which is being denied to us). We were told we would be moved after Zohar, it is now passed asar time and we are still waiting to be moved. We had to leave the hotel to use public bathroom outside the hotel in the meantime. The hotel have still not managed to move us ruining our umrah trip, delaying prayers and wasting time which could have been spent praying.

Dear Samera, Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your experience about service, water maintenance. Please contact us on any of our social media platforms to discuss this further. We promise to exceed your expectations on your next visit, and we look forward to serving you again soon. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Poor check in experience

トリップアドバイザーの評価 3.0/5

Saleem A トリップアドバイザー認証口コミ

Service was great but check in experience was very poor. The hotel didn't even have the decency to respond to an email sent regarding the matter which you would expect. Khadijah was great with the help throughout the stay and always greeted with a smile.

Dear Saleema, We pride ourselves on providing the best possible service, so we are glad that you enjoyed our staff service, we want to express our sincerest gratitude for your kind words towards Ms. Khadijah as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Yet let us assure you that your feedback about check-in process has been delivered to the concerned departments as we take all reviews seriously to continuously improve our services. We hope to have the opportunity to serve you again soon. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Hotel Service Add Up to Overall Mesmerizing Experienxe

トリップアドバイザーの評価 5.0/5

shafayatt ファミリー - トリップアドバイザー認証口コミ

Wanted to holler at Shabeer for the amazing detailed housekeeping job he has done. Also, Duty Manager who checked us in was awesome. Overall most hotel stuffs seemed helpful. I will definitely recommend this hotel. Only noticeable slack: it would be great to have luggage/ Bell Boy service be more prompt for families.

Dear guest, we thank you for expressing your opinion and we are pleased that our services have met your satisfaction. We want to express our sincerest gratitude for your kind words towards Mr. as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. We look forward to serving you soon and promise to provide you with better services during your next visit.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,906 件のレビュー 9.4/10 ロケーション
  • 4,001 件のレビュー 7.7/10 客室
  • 8,831 件のレビュー 8.9/10 サービス
  • 135 件のレビュー 3.9/10 インターネット
  • 2,182 件のレビュー 8.9/10 料理
  • 1,563 件のレビュー 7.7/10 清潔さ
  • 1,388 件のレビュー 8.8/10 朝食
  • 1,158 件のレビュー 8.3/10 雰囲気

Powered by Trustyou

周辺の他の施設

Makkahのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。