Mövenpick Hotel & Residence Hajar Tower Makkah 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,652 件のレビュー

ベストレートをお約束
Mövenpick Hotel & Residence Hajar Tower Makkah - Image 1
Mövenpick Hotel & Residence Hajar Tower Makkah - Image 2
Mövenpick Hotel & Residence Hajar Tower Makkah - Image 3
Mövenpick Hotel & Residence Hajar Tower Makkah - Image 4
P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz, 21955 MAKKAH, サウジアラビア

説明

ホテルのその他の情報

  • Few steps from the Holy Kaaba

  • elegantly renovated Patrial Haram & Kaaba view rooms and Suites

  • Enjoy an exceptional dining experience.

  • Stay connected with complimentary high-speed Wi-Fi

  • Convenient laundry and pressing services

当ホテルの客室

ホテル所在地

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
サウジアラビア

GPS:21.419114, 39.824608

電話番号
ファックス +966 12 571 7100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,652 件のレビュー

トリップアドバイザーの評価  4.3/5  2,021 件のレビュー

Phenomenal experience and service

トリップアドバイザーの評価 5.0/5

Omar A トリップアドバイザー認証口コミ

Had a pleasant staying with the utmost amazing experience facilitated by Raghad from guest experience. Everything was up to professional standards from amenities, food, services, neatness and cleanliness. I’d highly recommend visiting as this would be my get go staying destination from now on.

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Definitely not a 5 star hotel

トリップアドバイザーの評価 1.0/5

Aziz U トリップアドバイザー認証口コミ

Definitely not a 5-star hotel Calling this a 5-star hotel is honestly shocking. I have no idea who certified it as such — at best, it’s a 3-star. The hotel itself is poor, management is worse, and the overall experience was extremely disappointing. Housekeeping was lazy and did only half the job. On top of that, they seemed to expect tips every time they cleaned the room, despite the poor standard of work. ❌ Bad points Rooms are very outdated Carpets are dirty Poor lighting — only lamps, making the room dark Very dusty No bathtub, only a shower Bathroom is outdated, small, and dark Facilities such as the TV, sink, and cooker were either not working or in very poor condition Shower head was mouldy Breakfast was awful — same food every day with very limited options (only ate there once during a 5-day stay) Lifts take a very long time and are confusing to use Room numbering/signage is unclear and poorly marked ✅ Good points Bed and pillows were comfortable (although the bed was only a small single) Nice views if your room faces the mosque Very close to the Haram Directly connected to the Clock Tower Mall Convenient access to food and shopping ❗ Final thoughts I would never stay at this hotel again. You’re far better off spending a bit more and staying at Swissôtel or Hilton — they are much better in every way.

Dear Valued Guest Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your stay. This is certainly not the level of service or comfort we aim to provide our guests, and we truly regret that we fell short of your expectations. Your comments regarding housekeeping, room condition, facilities, and breakfast quality have been noted and will be shared with the relevant management teams for immediate review and improvement. Guest feedback like yours is taken very seriously, as it helps us identify areas that require urgent attention. We would really appreciate the opportunity to discuss your experience further and address your concerns directly. Kindly share your booking number and contact details, so our team can reach out to you personally. Sincerely yours, Guest Relation Team Mövenpick Hotel Residences Hajar Tower Makkah

All good

トリップアドバイザーの評価 5.0/5

Fearless25665668828 トリップアドバイザー認証口コミ

Its all good, from the breakfast until the room. Thee food is good, the housekeeping is kind. Live too live in movenpick makkah

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Makasi Anwar saya seneng banget tinggal di sini

トリップアドバイザーの評価 5.0/5

Adventure14313573781 トリップアドバイザー認証口コミ

I styaing at Move pick Hotell Everything it grate so far locashun is perfect and the my room comfertable I want visit agan especielly Ramadhan Yallah ameen 🤲🏼 Anwar has been reely helpfull

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Amazing experience

トリップアドバイザーの評価 5.0/5

Khorshan S トリップアドバイザー認証口コミ

Everything was incredible. Anwar from Guest Relations provided exceptional service with great professionalism, kindness, and attention to detail, which truly made the experience outstanding. Raghad Garani from the Call Center also deserves special recognition for her polite, clear, and professional communication.

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We are glad that to hear that you loved our new rooms after renovation. It is truly rewarding to know that you had a wonderful experience and that our employees were up to standards and showed the true spirit of Movenpick as we strive to show it to all of our valued guests. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Guest Relations Team Mövenpick Hotel Residences Hajar Tower Makkah

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,162 件のレビュー 9.6/10 ロケーション
  • 5,370 件のレビュー 8.5/10 客室
  • 14,773 件のレビュー 9.7/10 サービス
  • 91 件のレビュー 3.4/10 インターネット
  • 3,352 件のレビュー 9.1/10 清潔さ
  • 3,141 件のレビュー 9.2/10 料理
  • 1,692 件のレビュー 8.3/10 朝食
  • 7 件のレビュー 10/10 バー＆飲料

Powered by Trustyou

周辺の他の施設

メッカのすべてのホテル