Raffles Makkah Palace 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,408 件のレビュー

Raffles Makkah Palace - Image 1
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説明

ホテルのその他の情報

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

当ホテルの客室

ホテル所在地

Raffles Makkah Palace

King Abdul Aziz Endowment, PO Box 1281
21955 MAKKAH
Saudi Arabia

GPS:21.429729, 39.828369

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  • Wifi
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  • バー
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,408 件のレビュー

トリップアドバイザーの評価  4.5/5  2,191 件のレビュー

Poor service

トリップアドバイザーの評価 2.0/5

Maitha A トリップアドバイザー認証口コミ

The hotel was positioned in a prime location and offered excellent dining options, although it was noted that the room cleanliness did not meet expectations. Regrettably, the SPA facilities did not meet the standards typically associated with a 5-star establishment, and the level of service provided was subpar. Despite the high cost of accommodation, the service quality did not align with the anticipated level of excellence. Upon lodging a complaint with management regarding the unsatisfactory service, no remedial action was taken to address the issue. We will never be back to this hotel again

Dear Ms. Maithaa, Thank you for your feedback about our buffet and location in the heart of Makkah, which is one of the privileges that we are proud of. Your comment about the suite cleanliness, service, and SPA facilities has been taken into action and it’s been forwarded immediately to the concerned department as we’re always working on developing our services. We would be glad if you kindly sent us your contact number and email in a private message to communicate with you. Looking forward to serving you again soon.

One of the best views of Kaaba

トリップアドバイザーの評価 5.0/5

Azean_Y ファミリー - トリップアドバイザー認証口コミ

The hotel's prime location, with its breathtaking view of the Kaaba, offered a soul-stirring backdrop for our pilgrimage. The proximity to the mosque made our daily prayers and visits effortless, allowing us to immerse ourselves fully in the spiritual ambiance. Having stayed at another hotel nearby last year, the service at Raffles also surpassed our expectations. The staff went above and beyond to cater to our needs, ensuring we felt welcomed and cherished throughout our stay. From the refreshing Zam Zam water to the delectable assortment of sweets and fruits, every detail was thoughtfully curated to enhance our experience, albeit consistency on these perks could be improved. We love that Karak and Moroccan mint tea were available for breakfast/sahur. It’s to be noted that the range of food served for sahur was better than the usual offering for breakfast. Hope the former could be maintained though. While our initial room boasted a magnificent view of the Haram, the switch to a Panoramic Kaaba view room proved to be a minor hiccup. Despite a communication breakdown between staff teams resulting in repeated checkout inquiries, the attentive staff promptly remedied the situation and facilitated our requested room change. The Panoramic Kaaba view room is worth every penny especially particularly for my mother, whose mobility was limited during our trip. Equipped with an in-room speaker, the Panoramic Kaaba view room allowed my mother to engage in prayer effortlessly while gazing upon the majestic Kaaba. Overall, our stay at Raffles was nothing short of extraordinary. With its unparalleled views, impeccable service, and commitment to guest comfort, it truly embodies the essence of hospitality. We look forward to returning for another spiritual retreat in the near future.

Dear guest, Thank you for your experience with us. We are pleased that you enjoyed our room facilities, view, and location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We will surely redirect your positive feedback to the staff personally. Regarding the room, we will take it into consideration to prevent similar occurrences in the future. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. We look forward to welcoming you again soon.

Ramadan Umra

トリップアドバイザーの評価 5.0/5

Ahmad Z トリップアドバイザー認証口コミ

Ramdan umra we spent in this hotel and every thing was good,we enjoyed the buffet during Ramadan eftar and sohoor the staff of this hotel were professional and easy dealing the buffet staff were helpful and smiling and working hard to satisfy everyone

Dear Mr. Ahmed, Thank you for your kind review. We are glad that you liked our staff service, Iftar and Suhoor buffet. We aim to provide a comfortable spiritual experience for all our guests. It was a pleasure to serve you, and we are waiting to see you again on your next visit to Makkah.

Excellent hotel

トリップアドバイザーの評価 5.0/5

elfituri トリップアドバイザー認証口コミ

It is a super deluxe hotel, that is excellent in everything; suites, cleanliness, all staff, all services & high quality food. Buffet breakfast is great. Next to Haram. Strongly recommended when cost is affordable.

Dear guest, Thank you for your feedback about our location in the heart of Makkah, which is one of the privileges that we are proud of. We are glad that you liked our services, suite, cleanliness, buffet, food quality, and staff service. We aim to provide a comfortable spiritual experience for all our guests. It was a pleasure to serve you, and we are waiting to see you again on your next visit to Makkah.

Raffles is the best hotel in the tower

トリップアドバイザーの評価 5.0/5

Bilal Y トリップアドバイザー認証口コミ

Really the best hotel I went in Mekka. I was also in 2 other hotel, but Raffles was the best. Thank you thank you thank you. Raffles give us the best feeling and a very good welcome. The service was perfect. The rooms were very clean. The room service was 😍 very nice. All was perfect. All my friends thank me that I chose Raffles for us. We were with 6 friends from Amsterdam. Also Mr Chakiri thank you for your hospitality. Mr Chakiri is a very nice man from Morocco and he works at Raffles. Thank you Raffles

Dear Mr. Bilal, Thank you for your kind review, we highly appreciate it. We are glad that you enjoyed our services and suite cleanliness. We aim to provide a comfortable spiritual experience for all our guests. We strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Chakiri personally, we look forward to welcoming you soon. May Allah accept all your prayers

との提携 TripAdvisor

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