Swissôtel Al Maqam Makkah 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 4,265 件のレビュー

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Swissôtel Al Maqam Makkah - Image 1
Swissôtel Al Maqam Makkah - Image 2
Swissôtel Al Maqam Makkah - Image 3
Swissôtel Al Maqam Makkah - Image 4
King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Saudi Arabia

説明

ホテルのその他の情報

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

当ホテルの客室

ホテル所在地

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.4193199, 39.82421

電話番号

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

Al Khairat Restaurant

Enjoy a wide variety of international and oriental dishes in a unique atmosphere at Al Khairat Restaurant and spend unforgettable times with family and friends at unforgettable gatherings.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  4,265 件のレビュー

トリップアドバイザーの評価  4.5/5  3,658 件のレビュー

Very High Standards

トリップアドバイザーの評価 5.0/5

mr_aahmed ファミリー - トリップアドバイザー認証口コミ

Excellent Hotel, the staff are all wonderful and extremely helpful, room service do an amazing job ensuring the rooms cleaned at a high standard, and making a request for anything is very quick, no waiting around, they expedite every request, the reception staff were extremely kind in allowing us late checkouts for 2 rooms free of charge. The location is very convenient for all purposes, you will truly love this hotel. Tips, get a Kaaba view room, or a junior sweet for the larger families, you will not regret it. Hope this helps.

Dear Ahmed, thank you for your positive feedback towards our staff service, housekeeping service, room cleanliness, reception staff service, check-out and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Unforgettable stay

トリップアドバイザーの評価 5.0/5

Abdo O トリップアドバイザー認証口コミ

I had a great experience at swissotel makkah. The hotel is tastefully decorated with modern conveniences, giving it a comfortable and stylish escape. The staff was really friendly and attentive, making sure that all of my needs were addressed with care. The rooms were spacious, clean, and well-equipped, with breathtaking views of the holy city. The eating selections were fantastic, with a wide selection of delectable items to pick from. Overall, I had an excellent stay and would strongly recommend the hotel to anyone visiting Makkah.

Dear guest, may Allah accept your good deeds. Thank you for expressing your opinion, and we are glad that our room amenities, room, view, buffet and staff services have reached your satisfaction. We look forward to serving you during your next visit.

5stars

トリップアドバイザーの評価 5.0/5

سموة ا トリップアドバイザー認証口コミ

The hotel is very beautiful and elegant. They care about cleanliness in the smallest details. The guest is in the first place. The services are more than wonderful and the staff are very cooperative. The buffet is varied and delicious. I will visit again and again

Dear guest, may Allah accept your good deeds. Thank you for expressing your opinion, and we are glad that our cleanliness, staff service, buffet and services have reached your satisfaction. We look forward to serving you during your next visit.

excellent

トリップアドバイザーの評価 5.0/5

Haifa Y トリップアドバイザー認証口コミ

The hotel is very nice and comfortable, and it also meets all the needs of the guests. Also, from the point of view of all employees, without exception. In terms of location, it is very strategic and easy to reach the Holy Haram. The Swissotel Makkah Hotel is a good choice.

Dear Guest, we are grateful for your positive feedback towards our staff service and location that faces the holy Kaaba. We look forward to seeing you again soon.

Avoid as the hotel is filthy!

トリップアドバイザーの評価 1.0/5

743myray トリップアドバイザー認証口コミ

We checked in and were given a room on the 2nd floor. As we entered the room, we could smell damp/mould mixed with cigarettes. My mum is asthmatic and despite me explaining this the staff were dismissive. I called to advise that the room needed to be changed and I was told to come down to reception. As I was given a new room, I thought it would be better however it was disgusting. I was told “all triple rooms are the same” and they were very keen to stop me from explaining the issues in the reception area. - The bathrooms were filthy and the shower stunk of urine. Every-time the shower was used the smell became stronger. - Shower stained and full of mould. - Bathroom door handle loose and could not be locked properly. - Curtains full of stains and dust. - Claimed to be a ‘city view’ room but looked directly in to rooms of another hotel. - Window ledges dirty and dusty. - Bed side table dirty. - Lamps full of dust and dirt. - Very noisy as the room was near the lift and the road outside was very loud all night. - Air con vents full of dust which left an awful smell. I addressed these problems with the staff on the first day to which they were very dismissive. I have stayed at this hotel twice before and this was my third occasion but it certainly will be the last. In general, the cleanliness was appalling and even asking the cleaners to clean was a great amount of hassle. The room got cleaned twice during our week stay despite cleaners always being on that floor. I have never stayed in such a dirty hotel. I asked to speak to a manager several times, however this didn’t happen: I certainly won’t be visiting again.

Dear guest, Thank you for taking the time to share your feedback with us. Your situation is far from our high standards, and we take all guest reviews seriously as they help us continually enhance our services. Your comments regarding the room, bathroom cleanliness, maintenance, staff services, room facilities, view, and noise, and housekeeping services have been forwarded to the concerned department, as your comfort and satisfaction are our top priorities. We are committed to maintaining the highest standards of service and are always striving to improve with every stay. Rest assured, we will use your feedback to make your next visit even better, and we look forward to exceeding your expectations. It would be our pleasure to welcome you back soon.

との提携 TripAdvisor

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Al Maqamのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。