Swissôtel Makkah 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 6,829 件のレビュー

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King Abdul Aziz Endowment, Ajyad Street, 0 MAKKAH, サウジアラビア

説明

ホテルのその他の情報

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

当ホテルの客室

ホテル所在地

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
0 MAKKAH
サウジアラビア

GPS:21.418042, 39.825781

電話番号
ファックス +966 12 571 8111

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  6,829 件のレビュー

トリップアドバイザーの評価  4.3/5  3,894 件のレビュー

2025エクセレンス認証

Top Hotel Near Masjid El Haram

トリップアドバイザーの評価 5.0/5

567fateha トリップアドバイザー認証口コミ

The location is excellent; you just need to leave the hotel. In a 3-minute walk, you reach the Masjid. All people have smiles on their faces and the atmosphere is great. Especially Shahad at the reception provides the best customer service, and she is well qualified; the room is very clean, and the bed is very comfortable, offering great value! I am sorry you get what you pay for, but the rates are competitive compared to other similar hotels, but you need to compare like for like. Make no mistake, this is a very high-end hotel, also very quiet, and the breakfast is excellent. The only criticism I have is regarding their finance department, which has some unprofessional staff; however, I believe it is not affiliated with Swiss but rather a local setup that lacks respect for customers, but this doesn't matter because the hotel staff work hard, and I say this is the best hotel near Masjid El Haram.

Customers treated as mere 'products'

トリップアドバイザーの評価 3.0/5

Nadamjac トリップアドバイザー認証口コミ

It was our 5th and last visit to this hotel! We arrived at around 8pm for check in and did not feel warmly welcomed despite being loyal customers with a platinum Accor member status! The response of the guest relations staff, Nouf when we asked for a possible upgrade really put us off. She was like arguing being rude and showing attitude and made us waste time! Finally we checked it our kaaba view room( which is one of the most expensive rooms in the hotel which we always book) and never get any upgrade or any other previledge besides what we pay for be it as a Gold member on previous stays or as a platinum member this time. When we spoke to the Duty manager, Abdul Wahid the attitude was similar : ' we have lots of platinum members at this hotel' he claimed -like no customer is special here!!!. Indeed customers are treated as 'products' at this hotel and one only gets what one pays for. This time I was even dissappointed by the quality of the food for breakfast and the breakfast atmosphere like a 'fish market' so noisy and messy not at all a 5 star feel!. We will definitely go for Fairmont or Swiss Al makkam on our next visit and i'm sure they cannot be worse on customer valuation than our experience with Swissotel. Swissotel please give some training on hospitality and customer valuation to your check in staff and specially guest relation employee and duty manager!

Very poor customer valuation.

トリップアドバイザーの評価 3.0/5

ANOSIJ トリップアドバイザー認証口コミ

We checked in for 2 nights having booked a kaaba view room( one of the most expensive rooms!) We arrived at 8pm at the hotel and the check in staff was hardly welcoming merely doing their job! As platinum accor members we had at least expected a loyalty valuation,but nothing. We asked for an upgrade , but got the usual ' no availability' and the rudeness and attitude of the staffNouf who is supposed to be a guest relations person really put us off and even afterwards when we addressed the duty manager, Abdul Waheed he seemed the least concerned and mentioned that they have so many platinum members at their hotel!!. Any way to cut short, at this hotel customers are treated as mere 'products' . I think you are working in the wrong field as you have no notion of hospitality let alone customer valuation. It was our 5th visit to this hotel and will be our last! The breakfast is also like a 'fish market' with lots of food but poor in quality not gastronomic at all for a 5 star! Accor has many other options like Fairmont or even Swiss Al-makkam which i'm sure cannot be worse than here on customer valuation.

Great staff

トリップアドバイザーの評価 5.0/5

R A トリップアドバイザー認証口コミ

Great hotel and staff. Dawood and Majid in concierge were very helpful, genuine and I pray they are promoted. They were attentive and made the stay so much better.

Dear Guest, thank you for taking the time to share your positive feedback. We will make sure to share your feedback with Mr. Dawood and Mr. Majid personally, to keep up the amazing work. We are waiting to serve again soon.

Unhelpful and rude reception staff

トリップアドバイザーの評価 4.0/5

YasminaJohannesburg トリップアドバイザー認証口コミ

We booked 4 rooms for a family months ago. I checked in at 4am as we had a booking for the night of 19/11. My family, my daughter, her husband and 3 children were booked from 20/11. I had specifically requested the agent to request their rooms to be if not next to each other but on the same floor, When I check in, i showed the Reception the hotel voucher and I asked reception to please allocate them rooms on the same floor. When the family arrived, they were allocated one room on 38th floor and one on 25th floor. They have a 16 year old daughter who now was 13 floors away from her parents! I called and spoke to someone called Mina to no avail. We went to reception everyday from check in to request a room to n the same floor. Today we are checking out and not one person ever came back to us. This is my 3rd stay at Swisshotel and have always enjoyed the service and hotel as the majority of staff are excellent. From the waiters to the security we have had excellent service. I can’t say the same about the Reception staff. They are rude and extremely unhelpful. I do understand that the hotel was exceptionally busy but the level of service from them was very very poor! Each time I have stayed here I have had a problem with the reception staff and their attitude has not changed. Given how busy the hotel was it was extremely inconvenient having children on a different floor to their parents.

Dear Yasmina, may Allah accept your good deeds. Thank you for sharing your experience with us. Please note that your opinion about staff and reservation have been shared with the relevant department. And we strive to provide great service for our guests. Waiting for your next visit.

との提携 TripAdvisor

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