Swissôtel Makkah 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 4,547 件のレビュー

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King Abdul Aziz Endowment, Ajyad Street, 0 MAKKAH, Saudi Arabia

説明

ホテルのその他の情報

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

当ホテルの客室

ホテル所在地

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
0 MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

電話番号
ファックス +966 12 571 8111

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  4,547 件のレビュー

トリップアドバイザーの評価  4.5/5  3,628 件のレビュー

Location, Comfort, Staff Excellence

トリップアドバイザーの評価 5.0/5

Hhmmhrr Couples - トリップアドバイザー認証口コミ

Very easy access to the big entrances of Masjidil Haram with ramp for wheelchair. Comfortable, spacious room. On the uppermost floors, clear full view of Kaabah MasyaAllah. Staff are the best we have met in Haramain. All so smiling (which is not always easy to find) very polite and very helpful.

Room service

トリップアドバイザーの評価 5.0/5

rxxhid g トリップアドバイザー認証口コミ

Osman from room dining was awesome, he was kind and professional. It was a pleasent experience . Osman from room dining was awesome, he was kind and professional. It was a pleasent experience . ———————————————————————————————————————-

Dear Guest, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with Mr. Osman personally, to keep up the amazing work. We are waiting to serve you again soon.

Amazing experience

トリップアドバイザーの評価 5.0/5

shiponm112 トリップアドバイザー認証口コミ

Swissotel Makkah is an amazing hotel with brilliant hospitality. They work to perfection and the hotel location is also Brilliant, Will definitely visit again and stay in Swissotel Makkah Insha'Allah. The staff really go above and beyond and even though it is a very busy hotel, the staff smile and always ready to help. Good size rooms and excellent breakfast.

Dear Guest, we were glad to have you at Swissotel Makkah. We strive to provide you with the best spiritual stay. Unwind and enjoy quality time. We are beyond happy with your positive feedback and glad that our location, staff, room size and breakfast buffet have met your satisfaction. We are waiting to serve you again soon.

reservation cancelled without notice

トリップアドバイザーの評価 2.0/5

Shazida A トリップアドバイザー認証口コミ

I recently stayed at this hotel with my family during our trip for Umrah. While the hotel itself was pleasant, clean, and well-maintained, the experience leading up to our stay was very frustrating. I had booked a room for my family of six in advance and even called the day before our arrival to confirm the reservation. I asked if I needed to make a payment, as other family members had received emails requesting one. The staff assured me that my booking was secure and that I could pay upon arrival. However, when we arrived, we were informed that our reservation had been canceled without any prior notice. Despite confirming everything over the phone, I was left scrambling to secure another room. Unfortunately, the only option available was a smaller room that cost more, and I had to pay the extra charges on the spot. Given that we had just traveled for Umrah, I didn’t want to argue, so I reluctantly accepted the room. Aside from this frustrating reservation issue, I can’t fault the hotel itself. The facilities were nice, and the staff were friendly during our stay. However, the lack of communication and the hassle of having to rebook at a higher rate left a bad impression. If you plan to stay here, I recommend double-checking your reservation multiple times to avoid any surprises.

Dear guest, thank you for your honest opinion about your experience at Swissotel Makkah. and taking the time to leave us your feedback. We are thrilled that you liked our cleanliness, maintenance, facilities, and staff, as we strive to improve our services with every stay. We always do our best to maintain our highest standards of service, so we will make sure to deliver your feedback about the reservation to the relevant departments, and we promise to exceed your expectations on your next visit. Looking forward to welcoming you again soon.

Azmat lovely staff member

トリップアドバイザーの評価 5.0/5

Shazaib T トリップアドバイザー認証口コミ

Azmat - kindly delivered a lovely warm milk for my 3 year old daughter - the hotel room dining was amazing and really took care of us in our stay! Brilliant service. We really appreciate everything thank you! S&T November 2024 Umrah trip Jzk khair

Dear Guest, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with Mr. Azmat. We are waiting to serve you again soon.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 3,729 件のレビュー 9.4/10 ロケーション
  • 7,766 件のレビュー 8.5/10 客室
  • 9,981 件のレビュー 9.2/10 サービス
  • 138 件のレビュー 6.3/10 インターネット
  • 4,350 件のレビュー 9.1/10 清潔さ
  • 1,898 件のレビュー 9/10 朝食
  • 1,618 件のレビュー 9.1/10 料理
  • 18 件のレビュー 2.2/10 ウェルネス・温泉エリア

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周辺の他の施設

Makkahのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。