Pullman ZamZam Makkah 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 3,701 件のレビュー

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Pullman ZamZam Makkah - Image 1
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Pullman ZamZam Makkah - Image 4
Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, サウジアラビア

説明

ホテルのその他の情報

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

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ホテル所在地

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
サウジアラビア

GPS:21.419314, 39.824662

電話番号
ファックス +966 12 571 5999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  3,701 件のレビュー

トリップアドバイザーの評価  4.4/5  4,233 件のレビュー

Very convenient location if you want ti stay in Haram for longer periods.

トリップアドバイザーの評価 5.0/5

Gehad K トリップアドバイザー認証口コミ

It was a very good experience over all . Great location and great daily breakfast. Friendly staff. Room was clean and tidy.

Dear Gehad, Thank you for taking the time to share your feedback regarding the room cleanliness, staff service and location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon. Sincerely, Zamzam Pullman Makkah Hotel.

The best hotel ever

トリップアドバイザーの評価 5.0/5

Trip65350221743 トリップアドバイザー認証口コミ

The staff the location everything was just perfect my family was very happy and they made our first visit to Makkah remarkable

Dear Valued Guest, Thank you for taking the time to share your feedback regarding our staff and location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon. Sincerely, Zamzam Pullman Makkah Hotel.

**** HEARTLESS, DISRESPECTFUL, AND DEEPLY DISAPPOINTING EXPERIENCE ****

トリップアドバイザーの評価 1.0/5

Arslan A トリップアドバイザー認証口コミ

We stayed at Pullman ZamZam Makkah believing that a hotel located at such a holy place would understand human pain and tragedy. What we experienced instead was cold, rigid, and completely heartless behaviour from the management. Our booking reference was 884949745, with a check-in date of 19 January 2026. Due to the sudden death of our mother back home, we had no choice but to leave immediately and cut short our stay. This was not planned. This was not optional. This was a family tragedy. The hotel staff and management were clearly informed and fully aware of the situation. Yet despite knowing all this, the management showed absolutely no humanity. No flexibility. No understanding. No compassion. We were not begging for favours. We simply asked for basic consideration, even the option to use the unused nights later. Everything was rejected without hesitation, as if our loss meant nothing. It is honestly disgusting and shocking that a hotel operating right next to the Haram, a place that teaches compassion and mercy, could behave in such a cruel and insensitive way. Sitting at a holy place while showing zero human values is something we will never forget. This experience added anger, stress, and humiliation to a time when our family was already broken with grief. Instead of support, we were met with arrogance and indifference. We left not only mourning our mother, but also feeling deeply disrespected and emotionally drained. We strongly warn others: do not expect kindness, empathy, or understanding from this hotel if something goes wrong in your life. Based on what we went through, this was one of the most heartless and painful hotel experiences we have ever faced.

Dear Mr. Arslan, Please accept our sincere condolences for your loss, and extend our deepest sympathies to you and your family during this difficult time. We would like to have the opportunity to investigate this further. Please contact us via email: Ashraf.ALNAIMI@accor.com to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Zamzam Pullman Makkah Hotel.

Stay in Pullman was 5 star

トリップアドバイザーの評価 5.0/5

Saeed A トリップアドバイザー認証口コミ

Hotel is perfect. Housekeeping is one of the best. The hotel crew is helpful. Room cleaning was great. Waseem amit and Ahmed gamal are lovely people

Dear Saeed, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Waseem Amit and Mr. Ahmed Gamal personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Good

トリップアドバイザーの評価 4.0/5

Light A トリップアドバイザー認証口コミ

Thanks a lot for Mr. Khalid in the reception, he was very nice and helpful

Dear Valued Guest, Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Khalid personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

との提携 TripAdvisor

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