Pullman ZamZam Makkah 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 3,707 件のレビュー

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Pullman ZamZam Makkah - Image 1
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Pullman ZamZam Makkah - Image 4
Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, Saudi Arabia

説明

ホテルのその他の情報

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

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ホテル所在地

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

電話番号
ファックス +966 12 571 5999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  3,707 件のレビュー

トリップアドバイザーの評価  4.0/5  3,263 件のレビュー

2023エクセレンス認証

Ms Nooha and Mr Housam have very good team work

トリップアドバイザーの評価 5.0/5

Faizabdul ファミリー - トリップアドバイザー認証口コミ

Ms Nooha and Mr Housam from guests relation are very attentive also helpful, and she has good passionate about ensuring that all guests have a memorable experience during their stay. They go above and beyond to anticipate the needs of each guest and provide personalized service. Whether it's recommending local attractions or assisting with any special requests, Ms Nooha and Mr Housam are dedicated to making sure every guest feels welcome and valued. Their commitment to excellent customer service sets them apart and creates a positive impression on all who interact with them.

Dear Faiz Abdul, Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Nooha and Mr. Housam personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Pullman Zamzam Makkah Hotel.

Ali

トリップアドバイザーの評価 5.0/5

rama a トリップアドバイザー認証口コミ

So good clean house, 541 room Ali akkas and saeful is so good service thank you so much sangat bagus pelayananya, hotel ini sangat bagus pelayananya mantap sekali......................mmmm....................................mmm

Dear Ramaa, Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Mr. Ali Akkas as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Room service is very good specially by Ali Akkas at room 542.

トリップアドバイザーの評価 5.0/5

Trek28644093570 ファミリー - トリップアドバイザー認証口コミ

Nice experience and service. All people at reception and room service are very good and supportive. We are quite pleased with the service and care given by staff and by the management. I have very good experience and will book the same in my next visits and will also recommend to the family and friends as well.

Dear Valued Guest, Thank you for your positive comments about room service. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Mr. Ali Akkas as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Very good

トリップアドバイザーの評価 4.0/5

Climber23075423971 トリップアドバイザー認証口コミ

Our experience is fantastic, enjoyed a lot. Buffet breakfast was very nice. And all staffs made us pleasant stay at hotel especially Miss Asmahan is a kind hearted soul. We recommend this hotel and InshaAllah we will come here again. Thank u much.

Dear Valued Guest, Thank you for your positive feedback about our breakfast buffet, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Ms. Asmahan personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Pullman Zamzam Makkah Hotel.

A poor and disappointing experience from a well-established company.

トリップアドバイザーの評価 2.0/5

nahaadam ファミリー - トリップアドバイザー認証口コミ

The hotel reception was fantastic, very modern and clean, current and was always fragrant using incense. The staff were not so great in understanding the needs of their guests or the importance of such needs, my mother required a wheelchair which I had also requested, there was no wheelchair available and the reception staff smiled and said they had a lot of guests, quite unacceptable when it comes to people with disabilities. The room was quite dated and felt old, the amenities were not topped up, and felt rather poor in what we had paid for. That being said, the housekeepers were fantastic and very attentive to our needs. There were building works taking place on our floor (17), and the drilling started at 8am - who begins to drill at that early in the morning especially when your guests may have been awake until late. The hotel also requires you to use a number of lifts before you get to the Haram floor, this is something to consider as we waited for at least 15 minutes on occasions for a lift to be available. When requiring a taxi to get to the train station, the concierge staff lied to us in regards to pricing as well as who can access the tunnels parking. They charged an additional 30 SAR for a fair that would be 50 SAR - this is something we found out later from a number of drivers, this dishonesty of the staff. I will not be staying in Pullman ZamZam again, nor will I book any of its partner hotels. It was an extremely poor experience with negligent staff running the business.

Dear Guest, Thank you for taking the time to bring this matter to our attention. We sincerely apologize for any inconvenience you experienced during your stay, as it does not reflect our usual standards. We greatly value your feedback, which will help us improve our services, Kindly let us know the best way to reach you, whether by email or phone. We will ensure prompt follow-up. Additionally, you can contact us directly at the following emails: ashraf.alnaimi@accor.com mustafa.sendi@accor.com Best regards Ashraf AL Naimi

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。