Fairmont Dubai 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,788 件のレビュー

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Sheikh Zayed Road, Dubai, Dubai, 97555 DUBAI, アラブ首長国連邦

説明

ホテルのその他の情報

  • Prime location on Sheikh Zayed Road, near Burj Khalifa and Dubai World Trade Centre

  • In the heart of Dubai, near the World Trade Centre and International Financial Centre

  • Eleven dining and entertainment venues

  • Rejuvenating treatments at the Wellbeings Spa, and a rooftop pool with Arabian Gulf views

  • Elegant, contemporary rooms and suites with luxury amenities and sweeping city views

当ホテルの客室

ホテル所在地

Fairmont Dubai

Sheikh Zayed Road, Dubai, Dubai
97555 DUBAI
アラブ首長国連邦

GPS:25.2264, 55.284

電話番号
ファックス +971 4 332 4555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,788 件のレビュー

トリップアドバイザーの評価  4.7/5  6,821 件のレビュー

Impeccable Service and Genuine Care from the Fairmont Team

トリップアドバイザーの評価 5.0/5

Jitendra_choubisa トリップアドバイザー認証口コミ

Our experience at Fairmont Dubai was exemplary and reflects the very best of luxury hospitality. We travelled from the UK with our toddler, and Queenie Paz, Guest Experience Manager, made our stay exceptionally comfortable by proactively arranging a toddler pram, which was a huge support while exploring Dubai. Her attention to detail and personal involvement truly stood out. In addition, she kindly arranged a room upgrade and ensured seamless coordination throughout our stay. The professionalism, warmth, and teamwork demonstrated by Queenie and the entire Fairmont Dubai team were impressive. Being from the hospitality industry myself, I am particularly appreciative of service that goes beyond expectation, and Fairmont Dubai delivered exactly that. A sincere thank you for such a memorable stay — we look forward to returning. Jitendra (Jeet)

Dear Jitendra, Thank you very much for sharing such a wonderful review of your recent stay with us. We are truly delighted to learn that you enjoyed your time at our hotel. Our dedicated team takes great pride in delivering exceptional service and creating memorable experiences for every guest. Your kind words are a great source of motivation for all of us. We sincerely appreciate you choosing our hotel for your holiday and look forward to the pleasure of welcoming you back in the near future. Best regards, Fairmont Dubai

Overall a very good stay

トリップアドバイザーの評価 5.0/5

Shiraz J トリップアドバイザー認証口コミ

Housekeeping was excellent, especially Kaisar and Sujan and Hope at the front desk was very kind and efficient. Overall, an excellent stay. The only disappointing experience was with a lady called shuruk at front desk, who was rather rude when I was checking in. There was no politeness in her approach and she couldn’t give me my room even though it was 4 pm, and when I complained, she simply told me that she could refund me my payment if I wasn’t happy. Rather poor approach to a regular guest who has stayed at the hotel 9 times!

Dear 551shirazj, We are truly honored that our hotel was among your top choices for many times and delighted to know that you had an amazing stay with us—this is a real privilege. We are pleased that you enjoyed your time here and that our services met your expectations. At the same time, we sincerely regret the unexpected experience you encountered during check-in. Your feedback is invaluable and helps us recognize both our strengths and the areas where improvement is needed. Please be assured that your comments will be shared with the relevant department so that appropriate corrective actions can be taken, and we apologize for any inconvenience caused. Thank you once again for taking the time to share your experience. We look forward to welcoming you back soon, at your second home, for another enjoyable stay. Warm regards, Fairmont Dubai

Average experience- expected better

トリップアドバイザーの評価 3.0/5

Praveenk2008 トリップアドバイザー認証口コミ

Stayed here for 5n in one of the suites in Dec 2025 as part of our new year's trip to visit friends. While there wasn't anything specifically bad, we just didn't really feel very welcome and pretty much everything seemed like it could be better, for a Fairmont. We were not very happy with our interaction with the staff at reception - during check-in, check-out or generally at any other time we spoke to them in person...not sure if it was the time of the year but they always seemed very cold and didn't come across as very friendly or welcoming. The staff at the breakfast were very hassled, given the rush, so can't really blame them - but again the place felt small for a hotel of the size. There were a few instances where they just missed what we had asked for and we had to remind them a couple of times. The room was quite spacious and had all the amenities- the beds were comfortable and the room was quite clean. The location is reasonably central and they have multiple restaurants - although we never tried any. We didn't use much of the hotel facilities, except the pool - which felt small for a hotel of this size...however our son had a good time, so no complaints there.

Dear Praveenk, Thank you for taking the time to share your impressions of your recent stay with us. Feedback like yours is essential in helping us maintain and enhance the service we provide to our guests. We’re very sorry to hear about the challenges that you faced. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. We want to assure you here that we take your comments seriously, and are dedicated to making necessary improvements. We would love the opportunity to welcome you back in the future, and provide you with the exceptional experience that we strive to deliver. Kind regards, Fairmont Dubai

Amazing hotel, with great pool staff

トリップアドバイザーの評価 5.0/5

NorbertSzucs トリップアドバイザー認証口コミ

Amazing hotel, great location. The pool staff is fantastic, exspecial Andrew. We received our sunbed each day quickly. The staff at the pool is amazing. Thank you guys.

Dear valued guest, Thank you for giving us a perfect rating and for recommending our hotel to fellow travelers. We’re confident that our entire team enjoyed serving you just as much as you enjoyed your stay. We look forward to welcoming you back soon and providing you with another exceptional experience. Warm regards, Fairmont Dubai

Great experience

トリップアドバイザーの評価 5.0/5

fais9 トリップアドバイザー認証口コミ

Cinthya at the lobby is very good and attentive. The gym and pool its facilities are very good and the staff are very helpful.

Dear fais9, Thank you for taking the time to provide this awesome rating. Your opinion is greatly valued and it helps us maintain an excellent standard of service to our guests. We look forward to welcome you again in the near future for a new amazing stay. Best regards, Fairmont Dubai

との提携 TripAdvisor

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