Fairmont Dubai 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,822 件のレビュー

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Fairmont Dubai - Image 1
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Sheikh Zayed Road, Dubai, Dubai, 97555 DUBAI, アラブ首長国連邦

説明

ホテルのその他の情報

  • Prime location on Sheikh Zayed Road, near Burj Khalifa and Dubai World Trade Centre

  • In the heart of Dubai, near the World Trade Centre and International Financial Centre

  • Eleven dining and entertainment venues

  • Rejuvenating treatments at the Wellbeings Spa, and a rooftop pool with Arabian Gulf views

  • Elegant, contemporary rooms and suites with luxury amenities and sweeping city views

当ホテルの客室

ホテル所在地

Fairmont Dubai

Sheikh Zayed Road, Dubai, Dubai
97555 DUBAI
アラブ首長国連邦

GPS:25.2264, 55.284

電話番号
ファックス +971 4 332 4555

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,822 件のレビュー

トリップアドバイザーの評価  4.7/5  6,832 件のレビュー

Its not worth.

トリップアドバイザーの評価 2.0/5

Neda G トリップアドバイザー認証口コミ

There was lots of noise, cars and ..... The price was Unreasonable. There was a lot of traffic. Breakfasts were too bad..

Dear 840nedag, Thank you for choosing to visit Fairmont Dubai. We are concerned to see the rating you have shared and regret that your experience did not meet your expectations. We sincerely hope you will give us another opportunity to welcome you back and demonstrate the high level of service we are committed to providing. Best regards, Fairmont Dubai

Outstanding Hotel and Exceptional Staff

トリップアドバイザーの評価 5.0/5

Rafael O トリップアドバイザー認証口コミ

A perfect hotel. The room was extremely spacious and very functional. The common areas are excellent, especially the pool area, the lobby with panoramic elevators, and the breakfast area. Breakfast was outstanding, with a great variety of options, everything freshly made, and no issues at all with availability. My biggest thanks go to the hotel staff. Beyond being polite and friendly, they were incredibly helpful on our check-out day, when unexpected heavy rain flooded the road to the airport and made it difficult to find a taxi. The staff helped us find drivers and made our return to the airport much easier, which would have been very difficult without their assistance. I would definitely stay at this hotel again.

Dear R_Oliveira, We are very thankful for your valuable comment and wonderful rating which means a lot to us. We are thrilled, as well, to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more, we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Fairmont Dubai

This was a fantastic stay - thanks to the whole team!

トリップアドバイザーの評価 5.0/5

MJSDXB トリップアドバイザー認証口コミ

I had a wonderful business stay at the Fairmont Sheikh Zayed Road Hotel and would happily come back again. The location is unbeatable for business travelers. It’s perfectly situated close to DIFC, Business Bay, and Deira, making meetings and commuting incredibly easy. The metro station is directly in front of the hotel, and from there the Dubai Mall and Burj Khalifa are only three metro stops away—it honestly doesn’t get better than that. The rooms are very clean, spacious, and nicely arranged, offering a comfortable and relaxing atmosphere after a busy day. The gym is well equipped and ideal for keeping up with workouts while traveling. Overall, this was a fantastic stay—comfortable, convenient, and professional in every way. A hotel I would definitely return to and highly recommend, especially for business trips to Dubai.

Dear valued guest, We are very grateful for the time and effort you spent to share your personal experience at our hotel, and for the kind comments. Feedback like yours is valued by every team member here and gives us the motivation to continue developing our services. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Fairmont Dubai

so good

トリップアドバイザーの評価 5.0/5

reza a トリップアドバイザー認証口コミ

everything was perfect except the cars continuous noise and second they keep the rooms so cold! the staff are polite and patient

Dear R4802KPrezaa, Thank you for sharing your feedback on your recent stay among us. At the Fairmont Dubai, our major objective is to provide high standard services and ensure delivering unforgettable experiences to our guests. Your honest comments are very significant in this process, therefore, we highly value your time and constructive critics. Again, we thank you for this kind review, it has been a pleasure for us to read, and we look forward to serving you again soon. Warm regards, Fairmont Dubai

Complete disregard for guest safety

トリップアドバイザーの評価 1.0/5

D E トリップアドバイザー認証口コミ

Stayed 11 nights in a suite at Fairmont Dubai and overall expected a high standard of care consistent with a five-star property. Unfortunately, a serious safety incident occurred during my stay. Late at night, while crossing the hotel access road with my elderly mother, a valet-operated vehicle accelerated aggressively toward us and stopped less than a metre away. The driver did not apologise or acknowledge the incident and drove off. The matter was reported immediately. Senior management acknowledged the seriousness, reviewed CCTV, and confirmed the individual would no longer operate on the property. Those operational steps were appropriate and appreciated. However, the subsequent guest response framed the incident as an “inconvenience” and offered a minimal goodwill gesture that did not reflect the seriousness of a near-miss safety event involving an elderly guest. That framing was inconsistent with the hotel’s own handling of the matter. I escalated this to Accor corporate more than 10 days ago and have yet to receive any follow-up. While parts of the stay were otherwise fine, this experience exposed a troubling gap between safety accountability behind the scenes and how guest impact is addressed. I would encourage management to review how serious incidents are classified and resolved from a guest perspective

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,171 件のレビュー 9.6/10 ロケーション
  • 1,647 件のレビュー 8.6/10 客室
  • 5,276 件のレビュー 9.5/10 サービス
  • 11 件のレビュー 5/10 インターネット
  • 1,150 件のレビュー 8.4/10 朝食
  • 909 件のレビュー 8.8/10 料理
  • 801 件のレビュー 9.2/10 雰囲気
  • 659 件のレビュー 8.9/10 清潔さ

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