Fairmont Dubai 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,813 件のレビュー

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Sheikh Zayed Road, Dubai, Dubai, 97555 DUBAI, アラブ首長国連邦

説明

ホテルのその他の情報

  • Prime location on Sheikh Zayed Road, near Burj Khalifa and Dubai World Trade Centre

  • In the heart of Dubai, near the World Trade Centre and International Financial Centre

  • Eleven dining and entertainment venues

  • Rejuvenating treatments at the Wellbeings Spa, and a rooftop pool with Arabian Gulf views

  • Elegant, contemporary rooms and suites with luxury amenities and sweeping city views

当ホテルの客室

ホテル所在地

Fairmont Dubai

Sheikh Zayed Road, Dubai, Dubai
97555 DUBAI
アラブ首長国連邦

GPS:25.2264, 55.284

電話番号
ファックス +971 4 332 4555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,813 件のレビュー

トリップアドバイザーの評価  4.7/5  6,824 件のレビュー

First and Last Stay

トリップアドバイザーの評価 1.0/5

Traveler28103265062 トリップアドバイザー認証口コミ

This was my first and definitely last time staying at Fairmont. From the moment we arrived, the experience was unpleasant. The reception staff gave a bad first impression, and unfortunately, it only got worse. During breakfast, we were made to stand and wait to be seated in a way that felt humiliating, almost as if we were being punished. The attitude and process were extremely uncomfortable and unwelcoming. I also requested that the concierge bring food to my room, but this was refused. I was told that due to hotel policy, I must purchase food only from their restaurant, which felt very inflexible and customer-unfriendly. I even spoke with a supervisor, hoping the situation would be handled more professionally. Sadly, he did not make any effort to improve the experience or even speak in a reassuring or respectful manner. Overall, the service was poor, rigid, and far from the level expected from a hotel like Fairmont. I left with a very negative impression, and I will not be returning.

Phenomenal Hotel and Friendly Staff

トリップアドバイザーの評価 4.0/5

David Q トリップアドバイザー認証口コミ

Experience at Fairmont was fantastic, the facilities are modern and clean, the inclusions are great and the staff were very accomodating and friendly, particularly staff at the reception who gave us the best room available for our honeymoon and Andrew by the pool. The only improvement I would ask the hotel to consider is to refrain from closing the sunrise pool at 2pm and making guests move to the sunset pool where there is no hot water in the spa and the sun doesnt come out until about 3pm

Dear davidqZ4147TP, We thank you a lot for the kind review posted following to your recent stay at our hotel. It means a great deal to us to know that our guests enjoyed their time with us and that our services met your expectations. Again, we highly appreciate your comments and we do really hope that you will be able to visit our hotel again soon. Best regards, Fairmont Dubai

Book a room with a view…it’s spectacular

トリップアドバイザーの評価 5.0/5

Marjorie R トリップアドバイザー認証口コミ

We booked a Kong room with a view and wow….best decision! We looked over the lit buildings at night and watched the sunrise during the day. So beautiful. Really friendly staff who made us feel welcome at all times. This hotel is really well situated next to the metro station so we made use of that a lot. It literally takes you by train straight to the Burj and mall. An easy three minute walk under cover to reach it. We were out all the time so only got room service for dinner once and that was excellent, beautifully presented. The room was spacious and the bed super comfy. The gym is good also, bigger than normal hotel gyms. Beautiful pools that you can either see the sun rise or set from too.

Dear horrikapotchen, Thank you for leaving us such a wonderful review. Our location is certainly one of the things we are very proud of our hotel. We are so fortunate to have a property in the heart of Dubai and in proximity to Trade Center and many must-see attractions. We are delighted that our rooms, services, professional staff and facilities have met your expectations. We hope to welcome you again soon and offer you another great experience. Best regards, Fairmont Dubai

Wondeful

トリップアドバイザーの評価 5.0/5

62mohammedali トリップアドバイザー認証口コミ

Wonderful experience from start to finish. Clean rooms, great service, and friendly staff. Highly recommended! Thank you

Dear 62salehjam, Firstly we would like to thank you for choosing our hotel for your holiday in Dubai and for the nice review you shared. All of your kind words about your stay with us are great to hear. We are indeed looking forward to your next visit. Kind regards, Fairmont Dubai

Impeccable Service and Genuine Care from the Fairmont Team

トリップアドバイザーの評価 5.0/5

Jitendra_choubisa トリップアドバイザー認証口コミ

Our experience at Fairmont Dubai was exemplary and reflects the very best of luxury hospitality. We travelled from the UK with our toddler, and Queenie Paz, Guest Experience Manager, made our stay exceptionally comfortable by proactively arranging a toddler pram, which was a huge support while exploring Dubai. Her attention to detail and personal involvement truly stood out. In addition, she kindly arranged a room upgrade and ensured seamless coordination throughout our stay. The professionalism, warmth, and teamwork demonstrated by Queenie and the entire Fairmont Dubai team were impressive. Being from the hospitality industry myself, I am particularly appreciative of service that goes beyond expectation, and Fairmont Dubai delivered exactly that. A sincere thank you for such a memorable stay — we look forward to returning. Jitendra (Jeet)

Dear Jitendra, Thank you very much for sharing such a wonderful review of your recent stay with us. We are truly delighted to learn that you enjoyed your time at our hotel. Our dedicated team takes great pride in delivering exceptional service and creating memorable experiences for every guest. Your kind words are a great source of motivation for all of us. We sincerely appreciate you choosing our hotel for your holiday and look forward to the pleasure of welcoming you back in the near future. Best regards, Fairmont Dubai

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 10 件のレビュー 5.2/10 インターネット
  • 1,134 件のレビュー 8.6/10 朝食
  • 910 件のレビュー 8.9/10 料理
  • 789 件のレビュー 9.1/10 雰囲気
  • 640 件のレビュー 8.9/10 清潔さ

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