Swissôtel Resort Bodrum Beach 5 stars

Customer review rating (ALL Rating) 4.3/5 268 reviews

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Swissôtel Resort Bodrum Beach - Image 1
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Gazi Mustafa Kemal Bulvari 42, Turgutreis Mahallesi, 48400 BODRUM, Turkey

Description

Hotel extras

  • Directly lies on the waterfront

  • Large variety of room product with sea and garden view

  • Walking distance to nearest town Turgutreis

  • Private easily accessible beach

  • Pürovel Spa & Sport facilities over 1700 m2 with indoor pool.

Our accommodation(s)

Hotel location

Swissôtel Resort Bodrum Beach

Gazi Mustafa Kemal Bulvari 42, Turgutreis Mahallesi
48400 BODRUM
Turkey

GPS:36.980397, 27.257578

Telephone
Fax +90 252 311 33 34

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  268 reviews

Customer review rating 5.0/5

Suzet M. S. Couples - Confirmed reviews ALL

Meryem ( one of the best guest relation executives I've ever seen) , Aleyna, Alper and Şükran from Front Desk, Efe the bell boy, and all those, of whom I don't know the name

Dear Guest, Thank you very much for your kind words and for taking the time to recognize our team members. We are delighted to hear that Meryem, Aleyna, Alper, Efe, and the rest of our team contributed to making your stay memorable. We sincerely appreciate your support and hope to have the pleasure of welcoming you back again soon. Best Regards Şükran Özge Aldaş

Customer review rating 2.5/5

Kwok C. Families - Confirmed reviews ALL

This was our first family holiday with our 3month old baby and we were looking for a place to come annually. The hotel physically is nice with good facilities and great staff, however it lacked basic management skills and which was quite chaotic. Our first three nights we did not have hot water and had to bathe our newborn in the sink using boiled kettle water because the cold shower was making him scream. They did not provide any temporary solutions so I went to another hotel to book a hamman. During our stay the hotel decided to do maintenance work on the grounds trimming the palm trees, so for another 2 of our days from 11-4pm (majority of the day) there was a big crane and chainsaw roaring across the grounds whilst we were at the pool and the beach attempting to relax. (It was like sunbathing on a building site). If hotel management told us of these maintenance works, we would have simply gone to another beach and enjoyed our day. I even asked reception if there would be more continued works and they advised me it should have stopped, but it continued the following day. (Again easily avoidable with communication from management). The staff are attentive and very kind. For a 5 star resort I think basic amenities like hot water and communication from management should be the standard. However pre-check in they did a wonderful job in asking whether it was a special occasion and provided a little cake on arrival which was much appreciated! This could have easily been rectified with early communication or a complementary meal to apologise for the inconvenience. Any small gesture of goodwill would have been appreciated at the time.

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. First and foremost, we would like to sincerely apologize for the inconveniences you experienced during what should have been a special and relaxing first family holiday with your newborn baby. We fully understand how distressing it must have been to be without hot water for several days, particularly while caring for a three-month-old infant. This situation fell far below the standards we aim to provide, and we deeply regret the discomfort and frustration it caused you and your family. We also recognize that the lack of a satisfactory temporary solution and the absence of proactive communication added to your disappointment. We would also like to apologize for the maintenance work that took place during your stay. While certain maintenance activities are occasionally necessary to ensure the long-term quality and safety of our facilities, we acknowledge that the timing and communication surrounding these works did not meet expectations. We understand how disruptive the noise and activity must have been while you were trying to enjoy the pool and beach areas, and we regret that you were not adequately informed in advance. Your comments regarding communication are particularly valuable. Clear and timely communication is essential to the guest experience, and we recognize that we could have managed these situations more effectively. Please be assured that your feedback has been shared with the relevant departments and management team for careful review and improvement. At the same time, we are grateful for your kind remarks about our staff, facilities, and the pre-arrival arrangements made for your special occasion. It is encouraging to know that our team’s attentiveness and hospitality were appreciated despite the challenges you encountered. We genuinely regret that your experience did not reflect the high standards we strive to maintain. Thank you once again for bringing these matters to our attention. Feedback such as yours helps us identify areas where we must improve, and we sincerely hope that we may have the opportunity to welcome you and your family back in the future and provide the seamless and memorable stay you originally expected. Kind regards, Guest Relations Team Özge Aldaş

Customer review rating 4.5/5

Ebru K. Families - Confirmed reviews ALL

I liked the hotel's location, the sea and beach were beautiful. The hotel was calm, quiet and comfortable. The staff were friendly.

Dear Guest; Thank you very much for your kind review. We are delighted to hear that you enjoyed our location, the beautiful sea and beach, and the peaceful atmosphere of our hotel. It is also wonderful to know that our staff made you feel welcome and comfortable. We truly appreciate your feedback and look forward to welcoming you again for another relaxing stay. Guest Relations Team Şükran Özge Aldaş

Customer review rating 5.0/5

Handan E. Families - Confirmed reviews ALL

It is a perfect family holiday hotel, comfortable and clean.

Customer review rating 4.0/5

Mark T. L. Couples - Confirmed reviews ALL

Lovely hotel, good sized hotel. However the food in the Italian restaurant was overpriced.

Dear Guest, Thank you for your kind comments about our hotel and room sizes. We are delighted to hear that you enjoyed your stay overall. We also appreciate your feedback regarding the pricing at our Italian restaurant. Guest opinions are very important to us, and we will certainly share your comments with the relevant team for review. We hope to welcome you again in the future for an even better experience. Kind regards, Guest Relations Team Şükran Özge Aldaş

Other web-users rate our hotel

  • 99 reviews 8.2/10 Location
  • 209 reviews 7.8/10 Room
  • 371 reviews 8.3/10 Service
  • 159 reviews 9.3/10 Beach
  • 108 reviews 8.1/10 Comfort
  • 105 reviews 7.6/10 Cleanliness
  • 90 reviews 7.6/10 Breakfast
  • 87 reviews 8.9/10 Vibe

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