Fairmont St Andrews - Scotland 酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 2,735 评论

保证最优惠房价
Fairmont St Andrews - Scotland 酒店 - Image 1
Fairmont St Andrews - Scotland 酒店 - Image 2
Fairmont St Andrews - Scotland 酒店 - Image 3
Fairmont St Andrews - Scotland 酒店 - Image 4
ST ANDREWS, KY16 8PN 圣安德鲁斯, 英国

描述

酒店其他优惠

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

我们的客房

酒店位置

Fairmont St Andrews - Scotland 酒店

ST ANDREWS
KY16 8PN 圣安德鲁斯
英国

GPS:56.3203, -2.7308

电话
传真 +44 1334 837099

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,735 评论

TripAdvisor 评级  4.0/5  5,277 评论

卓越奖 2023

Beautiful hotel

Tripadvisor 评级 5.0/5

Vicki K 经 TripAdvisor 认证的评论

Beautiful hotel, spacious clean rooms, fantastic power showers, super tasty breakfast, lovely pool area and great gym facilities. The bar is a cosy and inviting area to sit for drinks and food. The staff are all on the ball and amazing! Thank you

Disappointing dining experience

Tripadvisor 评级 2.0/5

Jamie D 家庭住宿 - 经 TripAdvisor 认证的评论

We recently joined the Sunday Roast Club at the Fairmont, as a family we were very excited, however we were very underwhelmed at the experience and the service. There was a guitar soloist performing which was nice at first but very loud and not background music, making it difficult to have a conversation. Along with several other tables asked for the volume to be lowered. The server was attentive, but we had to ask repeatedly for drinks top ups and we asked three times for the bill at the end before it was brought. We also asked for coffees to be told they didn’t do coffees at that restaurant and we’d be welcome to have a coffee in a different part of the hotel, only to see other diners with coffee which was disappointing. When challenged the server went to check again and coffee was indeed on offer. The scallops were delicious, however should be done to order at the table rather than having to queue c20mins for them. The selection of fish was amazing and a real highlight. The roast dinner was the most disappointing element. I had the road beef which was overcooked, roast potato’s were undercooked and not crispy and the Yorkshire pudding was like a brick. The carrot and parsnip were done well. The puddings were underwhelming and the cheese selection needed more attention to keep it looking fresh. Overall a disappointing experience.

Thank you for sharing your recent dining experience at Fairmont St Andrews. We sincerely apologise that your Sunday Brunch visit did not meet your expectations. We appreciate your valuable feedback regarding the service and dining quality. Rest assured, we have taken note of your comments about the music volume and service delays to ensure a more seamless experience for our guests in the future. Your observations on the food quality and presentation have been duly noted, and we will address these concerns internally. We hope you can give us another opportunity to exceed your expectations on your next visit.

Couldn’t fault it

Tripadvisor 评级 5.0/5

LJC2013 家庭住宿 - 经 TripAdvisor 认证的评论

We have just returned from a two night family break. Everything was excellent from start to finish: service, food, staff, facilities, pool and spa. Our 4 year old loved it and staff were very good with her. Big thanks to Reuben and the valets and the waiting staff. Thank you. We can’t wait to return.

We are delighted to hear about your fantastic experience during your recent stay with us at Fairmont St Andrews. It's wonderful to know that you enjoyed our service, food, staff, facilities, pool, and spa. We are especially pleased to hear that your 4-year-old had a great time, and we will pass on your kind words to Reuben, the valets, and the waiting staff. We look forward to welcoming you back soon.

Great hotel, better attention needed on certain aspects

Tripadvisor 评级 4.0/5

Oluf M Couples - 经 TripAdvisor 认证的评论

Stayed at Fairmont recently. Staff are great. Very warm welcome from The Concierge team, who valeted our car. Checked in by Edward who even phoned us a taxi to a wedding we were attending that evening. A very helpful and polite chap he was! Had afternoon tea downstairs. Once again, the staff were very polite and welcoming, however the service was very slow. We had been seated for around 15 minutes before anybody came to take our tea order, and it was almost 10 minutes before we had our tea bought to us. During tea, there was a bunch of screaming kids running about, which does not make the most relaxing atmosphere. This I understand is out of the staff’s control. Fortunately the Afternoon Tea they served was wonderful. Bedroom and bathroom were excellent. Comfy bed, excellent shower and bath. Breakfast was busy, understandable for a Sunday morning, so there was a que. we got through the line pretty fast, but when we were seated and had a tea and coffee order taken, it was 10 minutes before we received our order, all the while other people who had been seated after us had received their orders. It felt as though we had been forgotten about. The breakfast however has great options and is delicious. Ultimately this is a wonderful hotel which I would recommend. However the hotel can improve on certain levels of their F&B attentiveness and speed of service

Thank you for choosing to stay at Fairmont St Andrews and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the warm welcome from our Concierge team and the excellent service provided by Edward. Your compliments will be shared with the team. We sincerely apologise for the delays you experienced during afternoon tea and breakfast. Your feedback regarding the speed of service and attentiveness in our F&B outlets is duly noted, and we will address this internally to enhance our guests' experience. We are pleased to know that you found the bedroom, bathroom, and breakfast options to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back for an even more enjoyable stay.

Outstanding

Tripadvisor 评级 5.0/5

eoingero Couples - 经 TripAdvisor 认证的评论

Review of the Fairmont Hotel, St Andrews Staying at the Fairmont St Andrews has been a real pleasure—and that’s coming from someone who’s not all that into the whole “grand welcome” experience. I sometimes feel a bit out of place when staff go overboard with greetings and attentiveness, almost to the point where it feels like they're putting on a show. Here, though, everything just felt genuine. The staff were warm, professional, and welcoming in a way that didn’t feel forced. It’s like they’re genuinely happy to be there for you, happy to help with requests, and even remember you as you pass through the lobby in the evening. They’re there to make you feel at home rather than putting on a performance, which is rare and refreshing. Honestly, it’s the kind of hospitality that sets the bar high for other hotels in the same league. I know I'll be judging future stays by the warmth and ease I experienced here. The rooms and the venue itself are fantastic, no doubt about it—but the real heart of the Fairmont is the staff. They bring the whole experience together and make it memorable. This was my first visit, but it definitely won’t be my last.

Thank you for choosing Fairmont St Andrews for your recent stay and for taking the time to share your experience. We are delighted to hear that you felt genuinely welcomed and appreciated the warm and authentic hospitality provided by our staff. At Fairmont St Andrews, we strive to create a welcoming and comfortable environment for all our guests without being overly intrusive. It is wonderful to know that you found our team to be professional, warm, and attentive, making your stay memorable. We are thrilled to have set the bar high for your future stays, and we look forward to welcoming you back to create more wonderful memories with us.

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其他网络用户评价我们的酒店

  • 410 评论 9/10 位置
  • 1,247 评论 7.6/10 房间
  • 1,650 评论 7.6/10 服务
  • 8 评论 2.9/10 上网
  • 784 评论 5.6/10 食物
  • 564 评论 8.1/10 早餐
  • 397 评论 7.6/10 舒适度
  • 354 评论 5.1/10 清洁度

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