英国珀斯美居酒店 3 星

客户意见评级 (ALL 评级) 4.0/5 521 评论

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West Mill Street, PH1 5QP 伯斯, 英国

描述

酒店其他优惠

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

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酒店位置

英国珀斯美居酒店

West Mill Street
PH1 5QP 伯斯
英国

GPS:56.397455, -3.436108

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  521 评论

TripAdvisor 评级  3.4/5  1,587 评论

Poor check in experience

Tripadvisor 评级 3.0/5

Roving15014845280 经 TripAdvisor 认证的评论

We have stayed here before and enjoyed our visit largely because of the central location. We booked a Privilege room for this visit through Expedia. When we arrived to check in we were advised that there was no Privilege room available. They only have two apparently. The receptionist lady who was also the duty manager just said that there was nothing she could do and that we should take it up with Expedia. When we suggested that she really needed to do something, she became quite defensive. She disappeared from the area for some time and eventually came back and offered two complimentary drinks from the bar by way of compensation. We accepted and got on with our stay. Had she been more professional and looked for a solution initially rather than just passing the blame onto Expedia we could have avoided a n awkward situation. Staff training in problem resolution is needed. The rest of the hotel is acceptable the rooms are ok but bathrooms really need upgraded.

Dear Guest, Thankyou for taking the time to leave us a review following your stayover. Whilst we are sorry to read of the issues faced, having looked into this you have booked and selected a privilege room DBA which you were allocated in as per room booking. The room in which you were looking for was a superior double DBB. The receptionist made you aware of this and unfortunately both of the above upgrades for this room style were in use. If these were available we would have offered the further upgrade to the room you were looking for having not booked this room type. We also offered other solutions for you and complimentary drink vouchers as a gesture of goodwill from the hotel. Kind Regards, Team Mercure Perth Scotland

Tired hotel, average service.

Tripadvisor 评级 3.0/5

15Harry15 经 TripAdvisor 认证的评论

A very tired hotel, badly in need of refurbishment. Carpets were frayed, seats were badly scuffed. Reception service was very good but the restaurant service for breakfast was lacking in enthusiasm. Orange juice from cheap supermarket long life packs. The first morning I asked for and got eggs made to order. The next day, the waitress had clearly been told to say they were too busy as the refusal came even before I had finished making my request. Not a place I would recommend or visit again if I had a choice.

Dear Harry, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Team Mercure Perth, Scotland

Lovely hotel

Tripadvisor 评级 4.0/5

richr1979 商务住宿 - 经 TripAdvisor 认证的评论

Stayed here for one night. Check in was quick and efficient from extremely friendly and attentive staff. Room was as expected. Clean and comfortable, everything we needed except for charging points next to the bed which was frustrating. Hotel is in a great location, central yet quiet, Breakfast was self service, food was plentiful and good quality, no issues. For the price we paid we were satisfied and would return!

Dear Rich, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards, Team Mercure Perth, Scotland

Tired, dated and in need of investment

Tripadvisor 评级 2.0/5

handyandy24 Couples - 经 TripAdvisor 认证的评论

Arrived for a 2 night stay and check in was quick, smooth and friendly. Room was small, dark and dated, the carpet was worn. Got a room change and although it was slightly bigger, it was still very dated and worn. Furniture was old and drawers were broken. Bathroom was old and the power from the shower was almost non existent. Breakfast was good with a range of choice but again the area was dark and old with the carpet and furniture needing renewed. There were areas in main lobby where the carpet was thread bare and could be a trip hazard. Overall, although it was comfortable, the hotel needs investment. I’m afraid I will not stay here again or recommend this hotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Team Mercure Perth, Scotland

Fullfulled all the requirements of a business trip

Tripadvisor 评级 4.0/5

Andy T 经 TripAdvisor 认证的评论

Good food at reasonable price, front of house run well by Ainhoa, who was very polite and very pleasant. As were the rest of the staff that I came into contact with. Rooms clean and well maintained but were a little tied in fittings. Quite area of the city, no problem having the window open all night.

Dear Andy, thank you for taking the time to leave us a review with special mention to Ainhoa. We hope to welcome you back again soon. Kind Regards, Team Mercure , Perth, Scotland

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其他网络用户评价我们的酒店

  • 637 评论 9.2/10 位置
  • 986 评论 5/10 房间
  • 1,303 评论 9.5/10 服务
  • 44 评论 1.4/10 上网
  • 394 评论 4.8/10 氛围
  • 385 评论 7.6/10 早餐
  • 361 评论 6/10 清洁度
  • 353 评论 4.1/10 设施

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