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英国珀斯美居酒店 3 星

客户意见评级 3.9/5 4,179 评论

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酒店其他优惠

  • An ALLSAFE Clifton Environmental certified hotel

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

酒店位置

英国珀斯美居酒店

West Mill Street
PH1 5QP 伯斯
英国

电话: +4401738481607

传真: (+44)01612342819

从 15h00 办理登记入住手续

从 11h00 办理退房手续

  • 乘飞机

    EDINBURGH 达到 74.02公里 / 46 英里

  • 乘火车

    PERTH 达到 0.8公里 / 0.5 英里

GPS :56.397455, -3.436108

酒店服务

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 停车
  • 餐厅
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 早餐
    • 自助餐
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 3 会议室
酒店服务和设施
  • 酒店信息
    • 76 间客房
    • 2 间残疾人士客房
    • 0 间家庭客房
    • 0 间相通客房
    • 76 间禁烟客房
    • 2 多个楼层
  • 酒店使用的语言
  • 休息室
    • 等候区或休闲区
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 公共区域提供无线网络
    • 酒店提供无线网络
  • 针对行动不便人士提供的设施
  • 入住/退房设施
    • 延迟退房
    • 快捷退房
    • 快捷入住
  • 行李寄存
    • 行李寄存
  • 提供办公桌设施
    • 雨伞
    • 桌面插头和转换插座
  • 熨斗
    • 接待处提供熨斗
入住酒店
  • Free Onsite Parking
    • 酒店内
家庭
  • 儿童服务
    • 提供棋类游戏

我们的客房

珀斯美居酒店的客房可眺望 15 世纪的酒店外观和宁静的园景花园。所有客房都配备纯平电视和免费无线网络。入住尊享房和高级房,可享有奈斯派索咖啡机、报纸、 浴袍和拖鞋。

您的会议和活动

我们的会议室

  • 会议室数量:3

  • 最大面积:177 平方米

  • 最大容量:120 个人

  • 最大宴会容量:100 个人

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英国珀斯美居酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 3.9/5

4,179 评论

TripAdvisor 评级 3.5/5

1,313 评论

Better Days

Tripadvisor 评级 3.0/5

stephenlarcombe77 14/10/2021 经 TripAdvisor 认证的评论

Front entrance has seen better days (needs refreshing) . This also goes for the room. Very noisy floorboards above, made sleeping restless. They were very short of staff, room not serviced during whole stay. The staff that were there, were excellent. Very helpful.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn McLellan – Operations Manager

Overnight stay at Mercury Perth

Tripadvisor 评级 3.0/5

Seaside189178 09/09/2021 经 TripAdvisor 认证的评论

A comfortable and friendly hotel in the centre of town. However we considered it expensive and not good value for the price paid. Our privilege room cost around thirty pounds extra but appeared no different from a standard room apart from provision of two thin cotton dressing gowns and disposable slippers. The restaurant was friendly and pleasant enough but below expectations in both ambience and food quality.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn McLellan – Operations Manager

Mid week break

Tripadvisor 评级 5.0/5

myracornalius 08/08/2021 经 TripAdvisor 认证的评论

Had another stay at this fab hotel. It has a central location with lovely efficient staff and the breakfast is so good. We intend going backing November time when Perth has lots going on looking forward to it

Dear Myra, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

disappointing stay not worth the money

Tripadvisor 评级 2.0/5

mandystephen69 25/07/2021 经 TripAdvisor 认证的评论

Stayed at the Perth Mercure last October and had a great experience hence why we booked the same two night bed and breakfast and a dinner deal again BUT BOY WHAT A LET DOWN .we arrived a little early but the reception staff were pleasant and helpful said room was ready ,however as we walked down the corridor there were wine glasses lying outside room doors and two half empty bottles of wine left on the window ledge next to our room the glasses lay till the next day the wine bottles where still there when we left two days later . The room was adequate but tired looking , it was on the ground floor and had a window which open out fully there was no catch to be able to leave it ajar a little so we had to keep it fully closed at all times as anyone could have easily gained access to the room .it was a roasting hot week so this was not at all ideal room felt like a sauna uncomfortable sleep due to heat in room and subjected to disturbance lots of shouting and arguing about 12pm .The biggest let down was the food breakfast was completely sub standard and cold and our meal looked like some one had gone into Iceland picked up a box of Frozen fish honestly worst fish i have ever seen inedible and the burger wasn't any better it was cooked within an inch of its life .dessert was ok but miniscule , such a huge let down as previously couldn't fault the food i know that hospitality have had a difficult year but seems like they are cutting corners to claw some money back .I could have booked much better quality and paid less but booked this thinking it would be nice to return but sad to say this will be our last visit . Huge disappointment.

Dear Mandy, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathryn McLellan – Operations Manager

Theatre break

Tripadvisor 评级 5.0/5

brian952br Couples - 23/12/2019 经 TripAdvisor 认证的评论

Comfortable hotel in a converted water mill in the centre of Perth with parking. Bdrooms small but well appointed and comfortable. Large lounge bar with quiet corners and comfortable seats. The sound of water running through the old mill race was relaxing. Breakfas was more than adequate with quick friendly service.

Dear Brian952br, thank you for your 5-star review, much appreciated. We look forward to welcoming you back soon. Kind regards Gabriella Maltesics General Manager

Going downhill

Tripadvisor 评级 2.0/5

aegnos41 Solo travel - 13/12/2019 经 TripAdvisor 认证的评论

After staying at this hotel several times over the last 12 years I am disappointed with my latest stay This hotel is going one way and it is not up. It is still a great location and an intersting , quirky building which almost makes up for a lot of the shortcomings. On this trip I was looking forward to using the restaurant at the hotel for both my nights only to find that on both nights it was unavailable , on the first night due to a private party and the second because they closed it for the night.. It would have been nice (and professional ) if I had been informed of the private party when I checked in or even a notice/sign at the check in desk instead of having to ask . This is not the first this has happened at this hotel , informing the guest ,it appears, of events at the hotel seems to be of secondary importance The staffing at the bar area also appears to be secondary as quite a few times there was no-one working the bar when I went to get a drink and on one occasion I had to wait 20 mins for someone to arrive to serve. At the last when I turned up for breakfast to see me on the way home , to find instead of the buffet that is advertised (and paid for ) . the hot buffet had been stopped and was replaced by an order to the kitchen which means portion sizes were less than generous and a wait for your breakfast , hope you are not in a hurry Due to a problem which lasted for the entire length of my stay the TV reception in the room (and most of the Hotel) was broken and had only limited(4) channels , An explanation was given but no apology !! I also note that in the last 18 mths almost all the staff appear to have changed which is never a good sign When I remember what a nice Hotel this used to be it upsets me and I hope the current management get their act together

Dear aegnos41, thank you for your recent review, I am disappointed to read your feedback and please be ensured that these problems were a true exception to our normal practices. I am glad that you like the hotel`s unique features as much as we do and please accept my apologies for any inconvenience you have experienced during your stay. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Kind regards Gabriella Maltesics General Manager

A good central hotel

Tripadvisor 评级 4.0/5

ms15355 Business - 02/12/2019 经 TripAdvisor 认证的评论

Centrally located with a free car park.Rooms are good but not brilliant. Breakfast was ok but they need to ditch the coffee machine and go back to serving you a pot of coffee. Stayed there a few times and would go back again.

Dear ms15355, thank you for your recent review and we look forward to welcoming you back soon. We will be happy to serve a pot of coffee to the table, please just ask one of my team members in the restaurant. Kind regards Gabriella Maltesics General Manager

Good central location

Tripadvisor 评级 3.0/5

ack33cat Couples - 11/11/2019 经 TripAdvisor 认证的评论

We enjoyed staying at this hotel as it was right in the centre of Perth with free parking in a nice historic building. Some of the decoration and furniture is a bit dated and it could be so much better if it was restored sympathetically and with a modern feel. The room was a good size but could have been laid out better. It could have done with a lick of paint at least. We were on the ground floor and over looked a pretty path way along the river. Unfortunately, this wasn't great as I was woken by drunks and shouting at early hours of the morning. When we checked in we were just given our room key, no information was given about dinner or breakfast. When we turned up to dinner we were asked if we had booked as it was busy. They did find space for us, but it was a bit strange as we were on a dinner, bed and breakfast package so obviously we were going to be eating. Again at check-in we were not told that we would need to book a time for dinner. Breakfast was very a very nice selection and lovely sausages. It wasn't bad value, but could be have been better with a little effort.

Dear ack33cat, thank you for taking the time to review the Mercure Perth Hotel, I am pleased that overall you have enjoyed your stay with us. We are in the process of decorating all of our bedrooms and replace some of the furniture in the rooms and lounge bar area, hopefully you will visit us again in the near future and will see the difference. I have discussed your feedback regarding your check in experience with our front office manager to ensure further training carried out to the team. Once again, thank you for your feedback and we look forward to welcoming you back. Kind regards Gabriella Maltesics General Manager

tired and in need of refurbishment

Tripadvisor 评级 2.0/5

tonykQ4224MP Business - 12/08/2019 经 TripAdvisor 认证的评论

room was poor and in need of refurbishment - corridors decoration was tired - carpets were well worn - restaurant dated and they ran out of basic breakfast food items by 7am on the day of my stay. the hotel appeared to be understaffed and the team at breakfast were stressed - they did credit back the cost of breakfast after I complained - wont be staying here again I have stayed at many mercure hotels this is the poorest one!! and too boot it cost £104.50 for one night

Dear Guest. Thank you for your review of the Mercure Perth. I am disappointed to read your comments. Please accept my sincerest apologies. Kind regards,

My Favourite Hotel in Perth.

Tripadvisor 评级 5.0/5

menace2society Couples - 04/07/2019 经 TripAdvisor 认证的评论

Friendly Staff, comfortable room, centrally positioned but quiet area of Perth and Very Good for Restaurants, Clubs and Pubs, all within walking distance. Breakfast very good. Comfortable Bar only let down by lack of Staff on Duty, one had to go to Reception to obtain service during the Afternoon. I would still recommend and will Return.

Dear Guest. Thank you for your review and your kind words regarding the Hotel. We are pleased you enjoyed your stay with us. We hope to welcome you back in the future. Kind regards,

My findings

Tripadvisor 评级 5.0/5

Compass09836001773 Couples - 21/06/2019 经 TripAdvisor 认证的评论

we both enjoyed our stay as usual, seeing old faces and the service was excellent. the location of the hotel was exactly what was needed close to the shopping centre and also near enough to black watch museum at balhousie castle.

Dear Guest. Thank you for telling us about this visit. We are delighted that your stay was as good as always. We hope to see you again soon. Kind regards,

Ruby

Tripadvisor 评级 3.0/5

Roving187133 Friends getaway - 09/06/2019 经 TripAdvisor 认证的评论

The Mercure is in a very central location. The service within the hotel was very limited, only one person on the reception most of the time and they also seemed to be covering the bar area which was not overly busy but would have been better used had there been a bar person available. The rooms are clean but could do with a bit of refurbishment. The breakfast was of a good standard but again there was a shortage of staff in the breakfast room.

Dear Guest. Thank you for your review of the Mercure Perth. We appreciate all your comments. Kind regards,

Poor hotel, poor service from reception

Tripadvisor 评级 2.0/5

Rodney W Solo travel - 03/05/2019 经 TripAdvisor 认证的评论

I was given a room on the ground floor, very poor room. The room had a kettle in it but no were to plug it in - you had to plug the kettle in and leave it on the floor to boil. Resturant food not very good. Easter Sunday power cut so no evening food. Monday no hot water could not shower shaved in cold water. I had prepaid my room (I HAD A CONFIRMATION WHICH CONFIRMED THIS) when I checked out the front of House Manager insisted I had not paid, I showed her my confirmation, she tried to force me to pay again I refused she got very angry when I refused. When I returned home my Credit Card confirmed that I had paid and the hotel had made a mistake. I await an apology from the hotel. I was given 2000 extra loyalty points by the manager for all the problems - they have not been put on my account. My normal Le Club points have not been credited to my account. What sort of a hotel is this definitly not one that offers any service, but I do not suppose the hotel management will care.

Dear Dr Webb, Thank you for your recent review and as discussed personally on the 22nd April and again over the phone on the 3rd May, please accept my apologies for the inconvenience you have experienced during your stay with us. I am concerned that you feel that the hotel management don’t care, since I have personally spoken to you twice and apologised as well as offered a 15 % discount from your bill for any extras and awarded you with 2000 courtesy points on your Le Club Card. The receipt for this transaction has been emailed to you last Friday on the 3rd May. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Gabriella Maltesics, General Manager

Very good location, good breakfast

Tripadvisor 评级 4.0/5

lyndasmac Family - 18/03/2019 经 TripAdvisor 认证的评论

Not stayed here before but will be staying again. Comfy hotel with pleasant staff. Very good breakfast. The location was really good, just a short walk from the shops and some great cafes about too. Although I didnt need it this time, there is also parking close to the front door.

Dear Guest. Thank you for your review. We are pleased you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,

Comfortable, relaxed, great breakfasts, central location

Tripadvisor 评级 4.0/5

Culture47685529271 Couples - 17/02/2019 经 TripAdvisor 认证的评论

We chose this hotel for its central location. It was clean and comfortable, staff were lovely. Our sink was not draining properly, but this was resolved very quickly when we reported it. The temperature throughout the hotel was far too hot, but we were able to control this in our room, so that was fine. We were a little disappointed in the choices available for lunch and evening meal and some items were not available. The quality however was very good, so we enjoyed all our meals there, especially the breakfasts which were very good indeed.

Dear Guest. Thank you for taking the time to tell us about this visit. We are pleased you enjoyed your stay with us. Kind regards,

comfortable stay

Tripadvisor 评级 4.0/5

Odyssey55293074940 Couples - 03/12/2018 经 TripAdvisor 认证的评论

We found the staff very friendly and helpful. The reception staff in particular did their best to help us when our ferries to the western isles were cancelled. Nice comfortable bar, excellent bed giving a good nights sleep. Bathroom needs upgrading.

Dear Guest. Thank you for your review. We are pleased you enjoyed your stay with us and we hope to welcome you back in the future. Kind regards,

Noisy night in Perth!

Tripadvisor 评级 3.0/5

bobwilson339 Couples - 10/10/2018 经 TripAdvisor 认证的评论

Noisy nDisappointed with our stay after having used the hotel before. The hotel definitely needs updating . Did not use shower or bath as seal needs attention and bath stained. Main complaint was lack of sleep as there was a wedding on and disco went on after midnight - no previous warning when we booked!Unlikely we will stay here again.

Dear Guest. Thank you for your review. I am disappointed to hear we were let down on this visit. Please accept my sincerest apologies. Kind regards,

Hard to find but worth it

Tripadvisor 评级 3.0/5

bobjohn2018 Solo travel - 20/09/2018 经 TripAdvisor 认证的评论

The big problem with this hotel is its location. It is tucked away in a corner of Central Perth and the road system makes it even more difficult. One improvement that I recommended last time would be to have an illuminated sign completing these questionairres seems not to help anyone but Trip Advisor so why bother?-

Dear Guest. Thank you for your review of the Mercure Perth. I am pleased you enjoyed your stay with us and look forward to seeing you again. Kind regards,

WELCOME!

Tripadvisor 评级 5.0/5

Peeks85 Friends getaway - 06/09/2018 经 TripAdvisor 认证的评论

We were in town for the wedding of a lifelong friend. A coach load arrived back at the hotel at 2am looking to carry on the party. We were situated in an area where we could do that but wouldn’t disturb the other guests. The staff were very welcoming and accommodating of us and couldn’t have been more helpful. They also suggested a great pub for lunch where we could take kids and watch the football. Excellent. I will definitely be back here!!

Dear Guest. Thank you for your review. I am delighted to hear that you enjoyed your stay with us and you were well looked after by the team.Kind regards,

Pleasant Hotel

Tripadvisor 评级 4.0/5

C8880ZMjillc Solo travel - 01/09/2018 经 TripAdvisor 认证的评论

Pleasant Hotel with good amenities and clean rooms. A little old looking in places, but extremely good value and I will certainly use this hotel again. Breakfast was reasonable but could have done with better coffee.

Dear Guest. Thank you for your review. We are pleased you enjoyed your stay with us and we look forward to seeing you again. Kind regards,

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