爱丁堡干草市场美居酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 170 评论

爱丁堡干草市场美居酒店 - Image 1
爱丁堡干草市场美居酒店 - Image 2
爱丁堡干草市场美居酒店 - Image 3
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38 Gardners Crescent, EH3 8DQ 爱丁堡, 英国

描述

酒店其他优惠

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

我们的客房

酒店位置

爱丁堡干草市场美居酒店

38 Gardners Crescent
EH3 8DQ 爱丁堡
英国

GPS:55.943985, -3.209553

电话
传真 +44 131 229 2409

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 100% 无烟酒店
酒店附近
  • 停车

BAR

非合约照片

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  170 评论

TripAdvisor 评级  3.9/5  1,175 评论

Worst hotel experience in 50 years of European travel

Tripadvisor 评级 2.0/5

WellTraveledCurmudge 经 TripAdvisor 认证的评论

Need not be a bad hotel but we hated it. Two floors of rooms are below ground level. Ours was one of them. Our view at the door was of dirty laundry and our view at the window was of a subterranean stone wall. The room was tiny. My wife and I had no room to maneuver and there was room to have only one suitcase open at a time. The hotel staff were unimpressed with our request for another room. The other big complaint was the food. Breakfast was identical every day, and two days the hotel was filled with tour groups that swamped the personnel. 45 minutes to be seated. Was booked in for four nights and suffered through it. Last night in Edinburgh we stayed at a Hampton about a block away. Much nicer and larger room, food better, service quality far greater. Several nicer hotels in the area. We will never stay in a Mercure again.

Ignore bad reviews

Tripadvisor 评级 5.0/5

Loolalou 经 TripAdvisor 认证的评论

Ignore the bad reviews of this hotel as we had an excellent stay. The staff on reception were very friendly and when we checked in they upgraded us straight away. We had booked a comfort room and they gave a privilege room which had a coffee machine fridge robe and slippers. The very nice lady when asked a few days later why we were upgraded she said it was just a random thing they do. It can be a bit noisey with traffic as we were at the front but it’s not excessive as the hotel is not on the main road. I wear earplugs anyway and couldn’t hear anything. Bed is comfy, shower is good with shampoo conditioner and body wash. Hairdryer worked Our room was cleaned every day with clean towels they replenished the tea and coffee also when asked on reception. My husband wakes up early and he was allowed free coffee they just said help yourself. Even though we hadn’t paid for breakfast so can’t comment on that but looked good with lots on offer Would definitely recommend as it’s not far from the city centre to walk to

Not worth the price

Tripadvisor 评级 1.0/5

Juliette M 经 TripAdvisor 认证的评论

I stayed here in April for my partners 40th and I would not recommend the Mercure Edinburgh Haymarket. Our stay was deeply disappointing and far below the standard of a 4-star hotel. We were not told that the Wi-Fi and internal phones had been out of service for weeks, which left us with roaming charges and constant trips to reception just to request basic services. Room service stopped at 9 PM, despite the hotel’s own information saying otherwise. The hot breakfast was inedible, with rubbery sausages and eggs covered in a film. To make matters worse, no manager was available when I tried to raise these issues in person. After leaving a formal complaint, I had to follow up repeatedly just to get a response. When management finally replied, they refused a refund, offered only a token discount on a future stay, and completely failed to take responsibility for not delivering the services advertised. Overall, poor service, poor food, misleading information, and dismissive management. Absolutely not worth the price.

manager is terrible, shambles in fact, no customer service skills at all, so don't bother complaining about anything

Tripadvisor 评级 3.0/5

TERRY M 经 TripAdvisor 认证的评论

hotel very nice, and very well located, and must say staff in the breakfast hall superb, but after asking the receptionist if they hotel had a car park three days before arrival to be told yes we do, the night before we then find out they dont have a car park after getting a message from booking.com to book a car park, after phoning the hotel to complain basically got told we never phoned the hotel we then asked to speak to the manager after explaining the situation he slammed the phone down on us????

One Night Stay Stay to see Oasis

Tripadvisor 评级 3.0/5

DanielA910 经 TripAdvisor 认证的评论

We travelled up to stay one night, after purchasing tickets late for the Oasis concert. We clearly were charged premium rates for a late booking - and managed to get a £300 room for the night - on the lower ground floor. The room was clean and functional - all the bedding, beds were comfortable, check-in was as quick as it could be even though the hotel was clearly busy. The wi-fi worked well as well. The issues I would raise (and raised with reception) when I left was that the extractor in the bathroom was not operational and I could not find a switch to turn it on and it didn't activate with the lights - being on the lower ground floor (and overlooked) it was not practicable to open the window as we need to keep our curtains closed and didn't want road noise. Unfortunately, two of the comp milk cartons were "off" as well - which I have never come across before - so maybe stock rotation needs to be looked at by housekeeping. On booking out reception I said the extractor was faulty - the polite staff said that I should have rung them and they would have told me that you twist the centre of the extractor valve to activate it. For £300, the extractor should have been set to "on" for guests and then turned down if somebody has a problem with it, not the other way round. Maybe the logic on how rooms are set up, or a sign on the extractor would help.

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其他网络用户评价我们的酒店

  • 863 评论 9.2/10 位置
  • 1,183 评论 6.7/10 房间
  • 1,077 评论 8.6/10 服务
  • 101 评论 2.5/10 上网
  • 592 评论 7.4/10 清洁度
  • 531 评论 8.1/10 早餐
  • 171 评论 5.2/10 食物

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