Fairmont St Andrews - Scotland 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,736 件のレビュー

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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

説明

ホテルのその他の情報

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

当ホテルの客室

ホテル所在地

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

電話番号
ファックス +44 1334 837099

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,736 件のレビュー

トリップアドバイザーの評価  4.0/5  5,278 件のレビュー

2023エクセレンス認証

Lovely stay as a couple

トリップアドバイザーの評価 5.0/5

Harriet B トリップアドバイザー認証口コミ

Visited at the weekend to celebrate my husband's birthday. It had been a few years since we last visited and we had a great time. The room was spacious, clean and the bathroom amazing! HUGE shower and lovely bath. We used the spa facilities which were lovely, nice touch having heated towels to use after the pool. Breakfast was delicious and I liked having the a la carte options to choose from too. We had some drinks in the bar and the service was quick and staff were all friendly.

Beautiful hotel

トリップアドバイザーの評価 5.0/5

Vicki K トリップアドバイザー認証口コミ

Beautiful hotel, spacious clean rooms, fantastic power showers, super tasty breakfast, lovely pool area and great gym facilities. The bar is a cosy and inviting area to sit for drinks and food. The staff are all on the ball and amazing! Thank you

Thank you for your kind review! We are delighted to hear that you enjoyed our beautiful hotel, spacious rooms, fantastic power showers, tasty breakfast, pool area, gym facilities, and cozy bar. Your compliments to our staff are greatly appreciated. We look forward to welcoming you back soon.

Disappointing dining experience

トリップアドバイザーの評価 2.0/5

Jamie D ファミリー - トリップアドバイザー認証口コミ

We recently joined the Sunday Roast Club at the Fairmont, as a family we were very excited, however we were very underwhelmed at the experience and the service. There was a guitar soloist performing which was nice at first but very loud and not background music, making it difficult to have a conversation. Along with several other tables asked for the volume to be lowered. The server was attentive, but we had to ask repeatedly for drinks top ups and we asked three times for the bill at the end before it was brought. We also asked for coffees to be told they didn’t do coffees at that restaurant and we’d be welcome to have a coffee in a different part of the hotel, only to see other diners with coffee which was disappointing. When challenged the server went to check again and coffee was indeed on offer. The scallops were delicious, however should be done to order at the table rather than having to queue c20mins for them. The selection of fish was amazing and a real highlight. The roast dinner was the most disappointing element. I had the road beef which was overcooked, roast potato’s were undercooked and not crispy and the Yorkshire pudding was like a brick. The carrot and parsnip were done well. The puddings were underwhelming and the cheese selection needed more attention to keep it looking fresh. Overall a disappointing experience.

Thank you for sharing your recent dining experience at Fairmont St Andrews. We sincerely apologise that your Sunday Brunch visit did not meet your expectations. We appreciate your valuable feedback regarding the service and dining quality. Rest assured, we have taken note of your comments about the music volume and service delays to ensure a more seamless experience for our guests in the future. Your observations on the food quality and presentation have been duly noted, and we will address these concerns internally. We hope you can give us another opportunity to exceed your expectations on your next visit.

Couldn’t fault it

トリップアドバイザーの評価 5.0/5

LJC2013 ファミリー - トリップアドバイザー認証口コミ

We have just returned from a two night family break. Everything was excellent from start to finish: service, food, staff, facilities, pool and spa. Our 4 year old loved it and staff were very good with her. Big thanks to Reuben and the valets and the waiting staff. Thank you. We can’t wait to return.

We are delighted to hear about your fantastic experience during your recent stay with us at Fairmont St Andrews. It's wonderful to know that you enjoyed our service, food, staff, facilities, pool, and spa. We are especially pleased to hear that your 4-year-old had a great time, and we will pass on your kind words to Reuben, the valets, and the waiting staff. We look forward to welcoming you back soon.

Great hotel, better attention needed on certain aspects

トリップアドバイザーの評価 4.0/5

Oluf M Couples - トリップアドバイザー認証口コミ

Stayed at Fairmont recently. Staff are great. Very warm welcome from The Concierge team, who valeted our car. Checked in by Edward who even phoned us a taxi to a wedding we were attending that evening. A very helpful and polite chap he was! Had afternoon tea downstairs. Once again, the staff were very polite and welcoming, however the service was very slow. We had been seated for around 15 minutes before anybody came to take our tea order, and it was almost 10 minutes before we had our tea bought to us. During tea, there was a bunch of screaming kids running about, which does not make the most relaxing atmosphere. This I understand is out of the staff’s control. Fortunately the Afternoon Tea they served was wonderful. Bedroom and bathroom were excellent. Comfy bed, excellent shower and bath. Breakfast was busy, understandable for a Sunday morning, so there was a que. we got through the line pretty fast, but when we were seated and had a tea and coffee order taken, it was 10 minutes before we received our order, all the while other people who had been seated after us had received their orders. It felt as though we had been forgotten about. The breakfast however has great options and is delicious. Ultimately this is a wonderful hotel which I would recommend. However the hotel can improve on certain levels of their F&B attentiveness and speed of service

Thank you for choosing to stay at Fairmont St Andrews and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the warm welcome from our Concierge team and the excellent service provided by Edward. Your compliments will be shared with the team. We sincerely apologise for the delays you experienced during afternoon tea and breakfast. Your feedback regarding the speed of service and attentiveness in our F&B outlets is duly noted, and we will address this internally to enhance our guests' experience. We are pleased to know that you found the bedroom, bathroom, and breakfast options to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back for an even more enjoyable stay.

との提携 TripAdvisor

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