Fairmont St Andrews 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,142 件のレビュー

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ST ANDREWS, KY16 8PN ST ANDREWS, イギリス

説明

ホテルのその他の情報

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

当ホテルの客室

ホテル所在地

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
イギリス

GPS:56.3203, -2.7308

電話番号
ファックス +44 1334 837099

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,142 件のレビュー

トリップアドバイザーの評価  4.2/5  5,397 件のレビュー

2025エクセレンス認証

Won't be returning !! Poor

トリップアドバイザーの評価 2.0/5

bobbypat231268 トリップアドバイザー認証口コミ

Prob the worst Fairmont experience ever had . Customer service is horrendous. Choice of eating places really poor. Having to book to use swimming pool and noticing it was empty was pathetic . Rooms looking tired . Won't be returning

Thank you for sharing your concerns regarding your recent experience. I regret to hear that our service did not meet your expectations and that you found our dining options limited. We operate a booking system for the pool at weekends when busier with families to help prevent disappointment if the pool gets too busy. We appreciate your feedback regarding the swimming pool booking system and room condition. We hope to have the opportunity to welcome you back again in the future.

Nice place but some of the staff could improve their customer service skills

トリップアドバイザーの評価 4.0/5

805petera トリップアドバイザー認証口コミ

Beautiful surroundings, nice rooms, bathrooms lovely, nice chilled atmosphere around the bar but a few areas could be improved. Ate lunch at Kittock Bar and it was superb, Salmon and potatoes was brilliant. However, at night i ate at the Italian restaurant and it was pretty bland and not a particularly nice environment compared to the rest of the resort. Felt almost like a canteen. The service at the bar at night was far from 5 star. Staff quite rude e.g. assume it was the manager interrupting me in an abrupt manner ask for room number after I's started relayinh my order. Another member of the bar communicated it was table service only also in quite an abrupt manner. If you're paying £17 for a glass of wine then the customer service should match the price. The table service was very slow and ineffective. The rest of the staff throughout the hotel were nice and had good customer service skills. Nice place, spa was good and bathrooms were a highlight. But room for improvement.

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont St Andrews. We are pleased to hear that you enjoyed the beautiful surroundings, lovely accommodations, and had a superb dining experience at Kittocks Bar. However, I sincerely apologise for the shortcomings you encountered with our bar service and the dining experience at our La Cucina restaurant. It is concerning to hear that the level of service did not meet your expectations, particularly in a luxury setting. Your comments regarding the abruptness of the staff and the atmosphere of the restaurant will be reviewed carefully, as we strive to ensure that every guest feels valued and enjoys a relaxing experience. We appreciate your recognition of the majority of our staff's dedication to customer service and are grateful for your constructive criticism. Your insights are invaluable in helping us improve our service standards. Thank you once again for your feedback, and we hope to welcome you back in the future.

Overnight Spa Break

トリップアドバイザーの評価 5.0/5

elaine s トリップアドバイザー認証口コミ

Stayed for an overnight spa break. Couldn’t fault the hotel at all. The room was cosy, clean and spacious. I got a facial in the spa, Aleksendra, was amazing. Such a lovely calming manner and explained the best products for my skin type. I would definitely recommend the hotel and facilities.

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your overnight spa break and found your room to be cosy, clean, and spacious. It is wonderful to know that Aleksendra provided you with an exceptional facial experience. Your recommendation means a great deal to us, and we look forward to welcoming you back for another relaxing stay in the future.

Fantastic hotel and staff, but beware of in-room snack prices

トリップアドバイザーの評価 4.0/5

DougieE10 トリップアドバイザー認証口コミ

This is a fantastic hotel but with ‘fantastic’ prices! Admittedly the hotel is 5 star, and everything about it is luxurious, however some of the prices they charge are, in my opinion, borderline ridiculous which is why I made this a 4 star review rather than 5 star. The staff are fantastic - from Jamie the concierge manager, to Daniel one of the concierge team who took us to & from St Andrews - to the reception, bar and restaurant staff. La Cucina restaurant is beautiful however the food was good rather than excellent, with the wine starting from £40 per bottle. The staff however were again really nice and very attentive. The seating area near the bar, and all surrounding areas are luxurious as you’d expect. The spa is also very nice and definitely lived up to the 5 star billing. We made the mistake of eating the peanuts in our room for which we were charge £21 for 2 small jars. Probably the most expensive snack we’ve ever eaten. Thankfully we didn’t sample the 37.5ml wine at £23, or the miniature of whisky at £15. I appreciate that a 5 star hotel can charge a bit more, however I think that some of the prices are a little bit excessive. We had a lovely break and would consider returning to the hotel but may avoid the peanuts!

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont St Andrews. We are delighted to hear that you found our hotel and staff to be fantastic, and that you enjoyed the luxurious amenities we offer. We appreciate your comments regarding the pricing of in-room snacks and dining options. As a luxury hotel, our pricing reflects the high-quality ingredients and exceptional service we strive to provide. However, we understand that this can sometimes be perceived as excessive, and we will certainly take your input into consideration as we continue to enhance our guest experience. It is wonderful to know that you enjoyed the attentiveness of our staff, the beauty of La Cucina restaurant, and the relaxing ambiance of our spa. We hope to welcome you back in the future, perhaps with a more cautious approach to the in-room offerings. Thank you once again for your valuable feedback.

Incredible service and a fantastic stay

トリップアドバイザーの評価 5.0/5

I4971NAalexm トリップアドバイザー認証口コミ

Ive stayed at the Fairmont a few times. I went for 4 days recently but ended up staying for 2 weeks over Christmas & New Years! I was welcomed so warmly at the door by Jamie, Florian & Joshua. They took the bags to the room so quickly and were super friendly the whole stay and great to chat to. Then the staff on the front desk; Coleen checked me in so professionally. She gave me a better room straight away and was very on point and super welcoming. Edward was incredibly friendly, delightful and couldn't do enough for us, such a kind helpful lovely man. Grant also couldn't do enough for us at breakfast and looked after us so well. Then there was Laxman! A serious professional, again, another member of staff who went so out of his way at all times and who was super friendly. Emma checked us out, also very professionally, explained the bill in detail and really looked after me very well also! There's always good to be a tiny issue here or there when staying in a hotel for so long, but if there was the odd small thing it was rectified and put right immediately. All the staff from the cleaners, maids and chefs were all lovely and they need a mention too. We had such an amazing Christmas and New Years staying here and a lot of that was down to the staff without question. They are a real credit to the Fairmont and. I highly highly recommend staying here if you want to be looked after properly! Sincerely Alex Maclean

Thank you for taking the time to share your wonderful experience at Fairmont St Andrews. We are delighted to hear that you enjoyed your extended stay with us over Christmas and New Year. It is gratifying to know that our team members, including Jamie, Florian, Joshua, Coleen, Edward, Grant, Laxman, and Emma, made such a positive impact on your visit with their attentive service. Your recognition of the entire staff, from housekeeping to culinary teams, reflects our commitment to excellence. We strive to ensure that our guests feel welcomed and well-cared for throughout their stay. We appreciate your understanding that minor issues can arise during long visits, and we are pleased to hear that any concerns you had were addressed promptly. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future for another memorable stay.

との提携 TripAdvisor

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