Fairmont St Andrews 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,073 件のレビュー

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ST ANDREWS, KY16 8PN ST ANDREWS, イギリス

説明

ホテルのその他の情報

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

当ホテルの客室

ホテル所在地

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
イギリス

GPS:56.3203, -2.7308

電話番号
ファックス +44 1334 837099

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,073 件のレビュー

トリップアドバイザーの評価  4.2/5  5,385 件のレビュー

2025エクセレンス認証

Mixed feelings

トリップアドバイザーの評価 3.0/5

Culture07459069161 トリップアドバイザー認証口コミ

We really liked the room, but we had booked a sea-view and ended up with one facing the garden exit, which was a bit disappointing. The late check-out was a great perk. The gym was surprisingly good for a hotel, and breakfast was about a 7/10 (I am quite picky!). The cocktails were amazing, and the staff were genuinely lovely and friendly.

Thank you for sharing your thoughts regarding your recent stay. I am pleased to hear that you enjoyed the gym facilities, our cocktails, and the service provided by our friendly staff. However, I regret that your room did not meet your expectations in terms of the view. We strive to fulfill specific requests, and I understand the disappointment this may have caused. Your feedback on breakfast is also appreciated, as we continuously seek to enhance our offerings. We hope to have the pleasure of welcoming you back again in the future.

Nice place, but not good for food

トリップアドバイザーの評価 3.0/5

MichaelS12031 トリップアドバイザー認証口コミ

Unfortunately, our festive brunch was below par. At £100 per person, this is way below other premium offerings from brunch. Starters have a decent offering, but everything was bland and under-seasoned. Even salads with no dressings, and seafood with basic Marie Rose sauce just isn’t up to scratch. They advertise oysters and other luxury seafood but these aren’t available. We ordered roast sirloin for mains which were served and again, this was under-seasoned, served with watery purées and spinach. The staff all mention that the desert buffet is apparently the best. It was good, but quite basic and as with the rest of the food, lacked flavour. The chocolate orange or baileys patisserie looked great, but you really have to try hard to think about the flavour, nothing punchy and just under-delivered. The hotel is beautiful, and staff were lovely, couldn’t fault them. While nothing was bad enough to complain, it left us feeling just a bit disappointed and wishing we’d gone somewhere else. This was a festive brunch. If you want Instagram photos it’s ideal. If you like good food, try other restaurants in St Andrews which are superior and lower price.

Thank you for taking the time to provide your feedback regarding your recent experience at our festive brunch. We appreciate your kind words about the beauty of our hotel and the service provided by our staff. I sincerely regret that the culinary offerings did not meet your expectations, especially considering the value you anticipated from our brunch. Your comments about the seasoning and variety of dishes have been noted, and I understand how important these elements are in creating a memorable dining experience. We strive to provide high-quality cuisine that aligns with our guests' expectations, and I assure you that your observations will be shared with our culinary team for their consideration. We are grateful for your feedback, as it helps us to continuously improve our services. We hope you will consider visiting us again in the future, and we will be committed to providing a more satisfying dining experience.

Disappointing stay

トリップアドバイザーの評価 2.0/5

Lauren G トリップアドバイザー認証口コミ

Very disappointed in my recent stay at the Fairmont hotel. This is the second time we have stayed here as we loved our first visit. My wife is currently 8 months pregnant so we had both been very much looking forward to our night away and spa as a much needed rest from work etc before our baby arrives next month. We arrived at the hotel for 15:25 as check in was 3pm onwards but we were disappointed to find out that our room was not ready for us at that time and were informed it would not be ready until around 4pm. We had spa treatments booked for 4pm so we were looking forward to getting into our room and changed and organised prior to going down for our spa treatments. However, as our room wasn’t ready we weren’t able to have this opportunity and instead, we had to rummage through our luggage at the front door outside the luggage room trying to find swimsuits and other essentials we needed for the spa and we had to remove these from my bag and our luggage had to be stored as there would be no room for all our things to be stored down in the spa. We felt this was quite rushed and unorganised and unfortunately it made the whole start to our stay quite stressful and having my heavily pregnant wife having to sort her luggage at the front door of the hotel, on the floor was quite upsetting, stressful and uncomfortable which I did not think was fair and was not the great first impression to what was meant to be a stress-free, relaxing break for her. The spa experience was lovely and we enjoyed our treatments. However, because we did not have access to our room prior to our spa treatments my wife was unable to style and sort her hair prior to her scalp treatment so felt this treatment wasn’t as enjoyable as it could have been because of this. The pool I couldn’t fault as it was lovely and relaxing. Once we finished at the spa and pool, we went up to our room to get changed and organised before our dinner that evening. Unfortunately when I went to have my shower there was no shower gel left in the pump dispenser and only a small amount of conditioner left. There was a bar of soap that I could use but still, this was again, disappointing. We had dinner at La Cucina which was lovely and service was great. The next morning we went down for breakfast but on our return back to our room at 10:30, our key did not work to allow us back into our room to grab our things as our check out was 11am. We then had to go back downstairs to reception to only find out that we had been checked out early from the system. The women at reception was lovely however, took some time to find our initial booking to be able to reactivate our key. So this was again, a rather stressful and unneeded part of our weekend. I’m not one to complain as I appreciate that things can go wrong sometimes and I am very understanding and easy going when it comes to things like this however, since we have been looking forward to this stay for sometimes and was hoping it would be relaxing and stress free, I must say that it hasn’t been as relaxing as we had hoped for and for my wife who is heavily pregnant, these hiccups have caused our weekend to be less than we had hoped for our stay. Overall, we expected better from our stay at the Fairmont, especially after our last stay which was wonderful. I feel arriving and our room not being ready and then being checked out early doesn’t exactly make you feel very welcome and I am quite disappointed with what was meant to be a relaxing pre-baby enjoyable weekend was not very relaxing.

Thank you for sharing your feedback regarding your recent experience at Fairmont St Andrews. I sincerely apologise for the inconveniences you encountered during your stay, particularly with the timing of your room availability and the stress this caused for you and your wife. Our check in time is 4pm and I am sorry you were not aware of this to align your spa treatments. It is disheartening to learn that your arrival did not align with your expectations, and I understand how this could impact the overall experience, especially as you were looking forward to a relaxing weekend before welcoming your new baby. Your comments regarding the lack of shower gel and the issues with your room key have also been noted, and I regret that this contributed to your disappointment. I am pleased to hear that you enjoyed your spa treatments and the dining experience at La Cucina. However, I acknowledge that the initial challenges overshadowed your stay. Your feedback is invaluable and will be shared with the appropriate teams to ensure we prioritize guest comfort and satisfaction in the future. Thank you once again for your insights. We hope to have the opportunity to welcome you back for a more seamless experience.

An amazing stay

トリップアドバイザーの評価 5.0/5

amandalB2122TL ファミリー - トリップアドバイザー認証口コミ

We had an amazing stay recently. Our rooms were beautifully presented, clean and perfectly situated. We had a king and 2 double doubles. All the rooms were spacious with everything you could need in them. The coffee machine was a real bonus. The toiletries fabulous and plentiful. Showers are huge and the pressure was excellent. Bathrobes and slippers were a real treat. Lovely soft big towels too. The bed and bedding were exceptional. So comfy and you just melted into the beds. The best nights sleep in a sumptuous duvet. Great that you get caramel wafers and fresh water everyday. Our breakfasts were outstanding with everything you could ask for. The staff were so attentive but not intrusive. Naomi at breakfast was just wonderful and looked after us so well. We ate in both La Cucina and Kittocks Den. Both meals were excellent and plentiful. The chicken parfait with fruit bread in the Kittocks Den was delicious. Again the staff were fabulous. We had hot drinks in the bar during the day and the staff were always interested in how your day had been or what you had planned for the next day. They always remembered what you said you were going to do the next time you saw them. Frazer was great in the Kittocks Den. It was also great to hear staff talking about how well they are treated, it certainly shows. Tip for future visitors - only order 1 cake or cookie between 2 if you are having cake during the day, they are huge but so yummy!

Thank you for your kind words regarding your recent stay at Fairmont St Andrews. We are delighted to hear that you found your accommodations beautifully presented, clean, and spacious. It is wonderful to know that our amenities, including the coffee machine and luxurious toiletries, contributed to a comfortable experience. We appreciate your positive feedback about our breakfast offerings and the attentive service provided by our staff. It is always our goal to create a welcoming atmosphere, and we are pleased that Naomi and Frazer made a lasting impression. Your recommendation about the portion sizes for our cakes and cookies is also appreciated, as we aim to offer generous servings for our guests to enjoy. Thank you once again for your thoughtful review. We look forward to welcoming you back for another exceptional stay in the future.

Let down by poor staffing levels on a busy weekend.

トリップアドバイザーの評価 4.0/5

Macdegsy トリップアドバイザー認証口コミ

Been coming here 1-2 times a year for years. I’ve already emailed separately around terribly slow service in Kittocks Den on Saturday afternoon. Wait staff were advising that drinks were taking 10-15 mins from order to served. Reality was 50-60 mins, which was and is wholly unacceptable. As a large Wedding was booked in for the Ballroom, the hotel was busy.. and again, not for the first time, ordinary guests’ experiences were degraded by the lack of organisation and staffing levels to cope elsewhere. It simply didn’t make sense and the hotel lost revenue in Kittocks Den that day by not being able to deliver drinks in a reasonable time. I do appreciate that by emailing about it at the time, the hotel did add a credit of a more that nominal amount in apology, which is appreciated. I also note that since my last visit Chromecast has been dropped from service options on the in-room TVs. It’s also notable that the hotel Broadband struggles to copy with IP only TV connections… lots of pixelation which corrects itself after about 10 seconds each time. That said, staff are always warm and friendly, and the rooms maintained to a high standard… still I’d if my favourite hotels in the World..but needs to resolve some if these issues that take the edge off it.

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont St Andrews. We value your loyalty and appreciate your kind words about our staff and room quality. However, I sincerely regret the challenges you experienced due to staffing levels during a busy weekend. While we strive to provide exceptional service, it is clear that we fell short in Kittocks Den, particularly during peak times. Your observations regarding the delays in drink service and the impact of the wedding event are noted, and we will continue to assess our operational capacity to better meet guest needs. I also acknowledge your comments regarding the in-room entertainment options and broadband performance. These are important aspects of our guests’ experience, and I assure you that your remarks will be taken into consideration for future improvements. We appreciate your understanding and hope to welcome you back soon to experience the improvements we are committed to making.

との提携 TripAdvisor

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