Fairmont St Andrews 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,088 件のレビュー

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ST ANDREWS, KY16 8PN ST ANDREWS, イギリス

説明

ホテルのその他の情報

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

当ホテルの客室

ホテル所在地

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
イギリス

GPS:56.3203, -2.7308

電話番号
ファックス +44 1334 837099

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,088 件のレビュー

トリップアドバイザーの評価  4.2/5  5,391 件のレビュー

2025エクセレンス認証

Wonderful 2 day stay for Christmas

トリップアドバイザーの評価 5.0/5

Scarlet175 トリップアドバイザー認証口コミ

Wonderful 2 day stay over Christmas Day. A bit of a queue at checkin- but after that, no issues at all. Christmas Day lunch was great. Wasn’t sure how it would work with buffet for starters and desserts but it was very efficient. Plenty of food. Unfortunately couldn’t manage much in the way of desserts but they looked amazing. We had lunch at 2.30 and were still full going to bed. No need for any tea or room service food. There were loads of staff and the main course came promptly when we asked for it. This is the first time we have gone away for Christmas rather than having it at home or with family and we thoroughly enjoyed it

Thank you for sharing your delightful experience during your recent stay with us over Christmas. We are thrilled to hear that you enjoyed your time at Fairmont St Andrews and that our Christmas Day lunch met your expectations. It is wonderful to know you found our buffet setup for starters and desserts to be efficient, and that the variety of food available was satisfying. We appreciate your understanding regarding the check-in process and are pleased that it did not detract from your overall experience. Our team strives to ensure that guests have a memorable stay, especially during such a special time of year. Your feedback regarding the service and food quality is invaluable to us, and we will share your kind words with our staff. We hope to welcome you back for another memorable stay in the future.

Worst Ever

トリップアドバイザーの評価 1.0/5

kinacats トリップアドバイザー認証口コミ

Just returned from the worst Christmas experience ever. Christmas dinner would have been better at a works canteen. Obviously all about charging as much as possible, and giving the least possible. I heard lots of complaints, not sure how many people would voice them. We had to order room service pizza as everyone was hungry by 10pm … Won’t be returning 5star hotel with 2star standards…

Thank you for sharing your experience regarding your recent stay with us. I sincerely apologise that your Christmas dinner did not meet your expectations. We strive to provide an exceptional dining experience, and it is disheartening to hear that the meal fell short. Furthermore, I regret that you encountered difficulties with late-night dining options. Your feedback is invaluable, and we will certainly take it into consideration as we continually seek to enhance our services. Thank you once again for your comments. We hope to have the opportunity to welcome you back again in the future.

Wonderful stay with Santa visit

トリップアドバイザーの評価 5.0/5

Flyer187994 トリップアドバイザー認証口コミ

We enjoyed our stay at the St Andrews Fairmont. We opted to upgrade to an executive suite which was very spacious & comfortable. The meals were excellent too, and our visit with Santa was memorable, we all had a fabulous time and will be back again soon.

Thank you for taking the time to share your wonderful experience at Fairmont St Andrews. We are delighted to hear that you enjoyed your stay, particularly the spacious executive suite and the memorable visit with Santa. It is always our aim to provide exceptional service and dining experiences. We look forward to welcoming you back for another fabulous stay in the future.

A Mixed Bag

トリップアドバイザーの評価 3.0/5

Scottishjetters トリップアドバイザー認証口コミ

We have just completed our annual pre-Christmas stay at the Fairmont St Andrews. In previous years I have left glowing reviews; however, this year our experience was more of a mixed bag. I shall start with the positives. As always, the rooms are well maintained, spacious, and very relaxing. Although the hotel was noticeably busier this year, the communal areas retained their calming and tranquil atmosphere. Overall, the hotel remains a genuinely pleasant place to walk, sit, and unwind. We also enjoyed the pool facilities, which were spotlessly clean and well stocked with warm, soft towels. In terms of positive staff interactions, Joshua at the front door was outstanding. He simply will not allow a guest to hold a door themselves or pass by without a warm greeting. I even observed him walking out to the car park to help an older guest retrieve a walking aid, then escorting her steadily back to the hotel through howling wind and rain (all while smiling and chatting). His care and professionalism were exceptional. Alina at breakfast was also very pleasant and accommodating, adding greatly to the positive aspects of the service experience during our stay. Unfortunately, however, there were several areas that fell below the standard that we have come to expect. The breakfast food quality was inconsistent. The tattie scones were extremely hard. Additionally, much of the meat was overcooked or kept too long under heat, resulting in a tough or greasy texture. Room service was also disappointing. I ordered a steak stroganoff sandwich and was surprised to find a full layer of peppercorns placed between the bread and the meat on both sides of the sandwich, with no sauce included at all. I had to dismantle it to remove the excessive amount of peppercorns before eating what ended up being a very dry meal. None of the sandwiches arrived with kettle chips as stated on the menu, and shortly after starting our meal we were called and asked if the trolley could be collected. Overall, both the quality of the food and the service felt below the usual standard. The spa experience also detracted from our stay. Each time we entered the spa to use the pool we were questioned abruptly about our reason for being there, our room number, and our name. While I understand the need for verification, the tone was not welcoming and other guests entering at the same time were often not asked the same questions. We were also ignored by staff on several occasions while walking around the hotel. It shouldn’t be too much to expect a smile and a hello to be returned. Additionally, we attempted on several occasions to call for fresh towels only for the phone to ring out. When we went to reception in person, there were no guests waiting and several staff members standing idle. That didn’t feel 5 star. Overall, we did still enjoy our stay. However, we did not enjoy it nearly as much as in previous years. The service and the food did not meet the high standard we know the Fairmont St Andrews is capable of delivering. Hopefully things will return to normal soon, as this has always been a place we look forward to returning to.

Thank you for taking the time to share your recent experience at Fairmont St Andrews. While I am pleased to hear that you appreciated the spacious rooms and the exemplary service provided by our team members, I am truly sorry that certain aspects of your stay did not meet your expectations. Your feedback regarding the inconsistencies in breakfast food quality and room service is invaluable. We always strive for excellence and your comments will be shared with our culinary team for further review. Additionally, I apologise for the experience you had at the spa with the verification process; we aim to ensure a welcoming atmosphere for all our guests, and I regret that this was not your experience. Furthermore, I regret that you felt overlooked by staff during your stay. Our commitment to exceptional service is paramount, and I appreciate your insights as they will help us improve. Thank you once again for your feedback. We hope to welcome you back soon for an experience that reflects the high standards we are known for.

Seaside Stay

トリップアドバイザーの評価 4.0/5

travellingboffin トリップアドバイザー認証口コミ

Everything you’d expect from a Fairmont hotel, having stayed with them in other places. The service was excellent, and the stay was warm and enjoyable. The setting is lovely, with a seaview that makes it both relaxing and picturesque. While the spa facilities feel a bit dated and wouldn’t be my main draw, the rooms are very comfortable, modern, and plush. The bed was extremely comfortable, and the room had everything you could need—and more. Le Labo stuff is always nice to have here. Breakfast was excellent. Great choice of food and we were well looked after.

Thank you for your positive review and for choosing Fairmont St Andrews for your recent seaside stay. We are delighted to hear that you found our service excellent and enjoyed the picturesque setting with a lovely seaview. We appreciate your feedback regarding the spa facilities. Your comments are invaluable as we continuously strive to enhance our guest experiences. It is wonderful to know that you found the rooms to be comfortable and well-equipped, and that you enjoyed our breakfast offerings. We take pride in offering a variety of high-quality options to our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

との提携 TripAdvisor

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