Fairmont St Andrews 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,077 件のレビュー

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ST ANDREWS, KY16 8PN ST ANDREWS, イギリス

説明

ホテルのその他の情報

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

当ホテルの客室

ホテル所在地

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
イギリス

GPS:56.3203, -2.7308

電話番号
ファックス +44 1334 837099

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,077 件のレビュー

トリップアドバイザーの評価  4.2/5  5,388 件のレビュー

2025エクセレンス認証

Wonderful stay with Santa visit

トリップアドバイザーの評価 5.0/5

Flyer187994 トリップアドバイザー認証口コミ

We enjoyed our stay at the St Andrews Fairmont. We opted to upgrade to an executive suite which was very spacious & comfortable. The meals were excellent too, and our visit with Santa was memorable, we all had a fabulous time and will be back again soon.

Thank you for taking the time to share your wonderful experience at Fairmont St Andrews. We are delighted to hear that you enjoyed your stay, particularly the spacious executive suite and the memorable visit with Santa. It is always our aim to provide exceptional service and dining experiences. We look forward to welcoming you back for another fabulous stay in the future.

A Mixed Bag

トリップアドバイザーの評価 3.0/5

Scottishjetters トリップアドバイザー認証口コミ

We have just completed our annual pre-Christmas stay at the Fairmont St Andrews. In previous years I have left glowing reviews; however, this year our experience was more of a mixed bag. I shall start with the positives. As always, the rooms are well maintained, spacious, and very relaxing. Although the hotel was noticeably busier this year, the communal areas retained their calming and tranquil atmosphere. Overall, the hotel remains a genuinely pleasant place to walk, sit, and unwind. We also enjoyed the pool facilities, which were spotlessly clean and well stocked with warm, soft towels. In terms of positive staff interactions, Joshua at the front door was outstanding. He simply will not allow a guest to hold a door themselves or pass by without a warm greeting. I even observed him walking out to the car park to help an older guest retrieve a walking aid, then escorting her steadily back to the hotel through howling wind and rain (all while smiling and chatting). His care and professionalism were exceptional. Alina at breakfast was also very pleasant and accommodating, adding greatly to the positive aspects of the service experience during our stay. Unfortunately, however, there were several areas that fell below the standard that we have come to expect. The breakfast food quality was inconsistent. The tattie scones were extremely hard. Additionally, much of the meat was overcooked or kept too long under heat, resulting in a tough or greasy texture. Room service was also disappointing. I ordered a steak stroganoff sandwich and was surprised to find a full layer of peppercorns placed between the bread and the meat on both sides of the sandwich, with no sauce included at all. I had to dismantle it to remove the excessive amount of peppercorns before eating what ended up being a very dry meal. None of the sandwiches arrived with kettle chips as stated on the menu, and shortly after starting our meal we were called and asked if the trolley could be collected. Overall, both the quality of the food and the service felt below the usual standard. The spa experience also detracted from our stay. Each time we entered the spa to use the pool we were questioned abruptly about our reason for being there, our room number, and our name. While I understand the need for verification, the tone was not welcoming and other guests entering at the same time were often not asked the same questions. We were also ignored by staff on several occasions while walking around the hotel. It shouldn’t be too much to expect a smile and a hello to be returned. Additionally, we attempted on several occasions to call for fresh towels only for the phone to ring out. When we went to reception in person, there were no guests waiting and several staff members standing idle. That didn’t feel 5 star. Overall, we did still enjoy our stay. However, we did not enjoy it nearly as much as in previous years. The service and the food did not meet the high standard we know the Fairmont St Andrews is capable of delivering. Hopefully things will return to normal soon, as this has always been a place we look forward to returning to.

Thank you for taking the time to share your recent experience at Fairmont St Andrews. While I am pleased to hear that you appreciated the spacious rooms and the exemplary service provided by our team members, I am truly sorry that certain aspects of your stay did not meet your expectations. Your feedback regarding the inconsistencies in breakfast food quality and room service is invaluable. We always strive for excellence and your comments will be shared with our culinary team for further review. Additionally, I apologise for the experience you had at the spa with the verification process; we aim to ensure a welcoming atmosphere for all our guests, and I regret that this was not your experience. Furthermore, I regret that you felt overlooked by staff during your stay. Our commitment to exceptional service is paramount, and I appreciate your insights as they will help us improve. Thank you once again for your feedback. We hope to welcome you back soon for an experience that reflects the high standards we are known for.

Seaside Stay

トリップアドバイザーの評価 4.0/5

travellingboffin トリップアドバイザー認証口コミ

Everything you’d expect from a Fairmont hotel, having stayed with them in other places. The service was excellent, and the stay was warm and enjoyable. The setting is lovely, with a seaview that makes it both relaxing and picturesque. While the spa facilities feel a bit dated and wouldn’t be my main draw, the rooms are very comfortable, modern, and plush. The bed was extremely comfortable, and the room had everything you could need—and more. Le Labo stuff is always nice to have here. Breakfast was excellent. Great choice of food and we were well looked after.

Thank you for your positive review and for choosing Fairmont St Andrews for your recent seaside stay. We are delighted to hear that you found our service excellent and enjoyed the picturesque setting with a lovely seaview. We appreciate your feedback regarding the spa facilities. Your comments are invaluable as we continuously strive to enhance our guest experiences. It is wonderful to know that you found the rooms to be comfortable and well-equipped, and that you enjoyed our breakfast offerings. We take pride in offering a variety of high-quality options to our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Lovely Break For A Family

トリップアドバイザーの評価 4.0/5

Louise F ファミリー - トリップアドバイザー認証口コミ

It had been 5 years since we last visited this hotel, it hadn’t changed at all, still a beautiful hotel in gorgeous surroundings. The welcome at reception was lovely, the gentleman who greeted us was very informative and great interacting with my kids. Our room wasn’t ready so we went and explored the kids area. The bouncy castle was a huge hit and with the lovely dry weather we spent some time outside playing football. Unfortunately the air guitar only had 1 working guitar and the air hockey wasn’t pushing enough air out to actually play. Regrettably I would say the kids corner is tired and in need of some attention. To balance this out the hotel did have on a great schedule with lots of different activities and films on throughout the day. The room was well kept and spacious for our family of 4. We had a beautiful welcome plate of homemade cakes which was demolished very quickly. The swimming pool was great - didn’t realise you had to book your slot but thankfully we were able to get in at the times we were after the pool. The breakfast was good, my son was disappointed at the drizzle of chocolate spread on the pancakes. Possibly an idea to provide extra chocolate spread. Overall the beautiful surroundings of this hotel never fail to be beautiful. Although a few niggles we would definitely return again.

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont St Andrews. We are delighted to hear that you enjoyed the beautiful surroundings and found our hotel welcoming for your family. We appreciate your comments about the children's area. Your observations regarding the bouncy castle, air guitar, and air hockey have been noted, and we strive to ensure our facilities meet the expectations of our younger guests. It is also great to know that you enjoyed the variety of activities and films available during your stay. Regarding the swimming pool, we understand that booking slots can sometimes be an oversight, and we appreciate your understanding in this matter. We are also grateful for your suggestion about providing additional chocolate spread at breakfast, as guest feedback is invaluable in enhancing our services. We hope to welcome you back in the future for another wonderful stay.

Mixed feelings

トリップアドバイザーの評価 3.0/5

Culture07459069161 トリップアドバイザー認証口コミ

We really liked the room, but we had booked a sea-view and ended up with one facing the garden exit, which was a bit disappointing. The late check-out was a great perk. The gym was surprisingly good for a hotel, and breakfast was about a 7/10 (I am quite picky!). The cocktails were amazing, and the staff were genuinely lovely and friendly.

Thank you for sharing your thoughts regarding your recent stay. I am pleased to hear that you enjoyed the gym facilities, our cocktails, and the service provided by our friendly staff. However, I regret that your room did not meet your expectations in terms of the view. We strive to fulfill specific requests, and I understand the disappointment this may have caused. Your feedback on breakfast is also appreciated, as we continuously seek to enhance our offerings. We hope to have the pleasure of welcoming you back again in the future.

との提携 TripAdvisor

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