メルキュール エディンバラ ヘイマーケット 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 172 件のレビュー

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38 Gardners Crescent, EH3 8DQ エディンバラ, イギリス

説明

ホテルのその他の情報

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

当ホテルの客室

ホテル所在地

メルキュール エディンバラ ヘイマーケット

38 Gardners Crescent
EH3 8DQ エディンバラ
イギリス

GPS:55.943985, -3.209553

電話番号
ファックス +44 131 229 2409

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 全館禁煙
建物付近
  • 駐車場

BAR

非契約写真

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  172 件のレビュー

トリップアドバイザーの評価  3.9/5  1,188 件のレビュー

NO HEAT OR WIFI????

トリップアドバイザーの評価 1.0/5

Ali H トリップアドバイザー認証口コミ

Currently wiring this review as sitting awake in the hotel bed at 5am wrapped in two layers of clothing and a water bottle. The room is THAT cold me and my mother have not been able to sleep. This was booked as a suprise , I didn’t get to read the reviews before booking, how I wish I knew before coming. Every issue we have contacted desk and been told “it should work” I called downstairs also after arriving to contact about heating twice (no answer) I then went downstairs and ask and We where told there was a problem with heating which I feel the company should legally have tell their customers that their hearing isn’t working before spending their hard earned money on a room that feels like your outside instead of a luxury hotel. especially 4 flights up during winter!) If you have any medical or underlying medical conditions and you need any type of HEAT , don’t come here. This won’t benefit your health at all. I have physical struggles where I need heat, these hotel conditions and atmosphere won’t benefit you mentally or physically if your the same. Man at desk offered to drop a mini heater which was lovely if him Turns out if ur not sitting DIRzeCTLY beside it, u won’t feel it. The draft in the room takes out every single bit of heat: NO WIFI Complain to the desk and was told “it should work” and to try connect again. Full night in a hotel; freezing and no wifi and has to use data for the full night which I had to also pay for and not sleep because of a rock solid bed also. Don’t come here if you don’t want major disappointed A hotel experience is meant to make your holiday stress free and easy breezy to come back to after a good day. We are both now freezing and exhausted for our day ahead with no sleep or data now lol and Couldn’t be more unsatisfied with this hotel and their rooms. Paid to be Freezing cold all night with Rock solid beds No WiFi unless bottom floor. Sounds like a waste of money for a boring night. I’d much rather have stayed home.

Horrific hotel

トリップアドバイザーの評価 1.0/5

alijaffer242 トリップアドバイザー認証口コミ

Horrific experience. No heating in January. Hair on the shower wall, damp in the room, damp smell in the room, carpet not hoovered. DO NOT BOOK

Poor customer service

トリップアドバイザーの評価 2.0/5

O1964HAdg トリップアドバイザー認証口コミ

After asking whether an earlier check-in might be possible, I received a response from a member of staff that I found unwelcoming. I raised a complaint regarding this matter but have yet to receive any follow-up.

SHOCKING STAY

トリップアドバイザーの評価 1.0/5

AnnH200 トリップアドバイザー認証口コミ

Please do not stay at this hotel. There was no heating which apparently has been an ongoing issue for a long time. After looking at previous reviews it has been going on for months/yrs apparently. I don’t understand why they continue taking bookings at this time of year as the rooms were so cold. Seven people booked out yesterday because of this issue and two guys came to book in last night, went to there room and came back down to reception and booked straight out again. The poor receptionist was freezing. They gave us a small fan heater and an extra duvet but for a 4 star hotel this is completely out of order. The staff were so nice but all they could do was smile and take all the flack from people complaining. It’s such a shame as the hotel itself was very nice and the staff lovely. My friend and I stayed 3 nights but never again. Edinburgh was delightful so it’s such a shame the hotel let us down so badly. There was no mention of recompensing us for a shocking stay at this hotel.

Issues with heating

トリップアドバイザーの評価 3.0/5

Journey15991990396 トリップアドバイザー認証口コミ

We’ve always booked this hotel when we visit Edinburgh as it’s always been reliable, clean, comfy and it is in the ideal spot for exploring Edinburgh. I saw beforehand from reviews that there were issues with the heating which I was hoping would have been fixed. We arrived and a lovely lady checked us in at reception, she gave a us a room upgrade to a Privilege room on the 3rd floor as we had stayed a lot of times before..which was really nice. We arrived up to the room and noticed the extractor fan was on very loud…we assumed it was the cleaner who had been and thought this would switch off. The extractor fan was on from check in to check out (2nights) We asked the cleaner who was on the corridor why it was on and she showed us one of the rooms she was cleaning and it was exactly the same. The thermostat in the room was flashing up an error so we couldn’t alter the temperature in the room. The heating was definitely not on and the hotel really was in need of it as was minus temperatures outside with it being January! It was extremely cold in the room at night. At breakfast it was very cold in the dining area. But on the plus side - great breakfast choices and friendly staff and the room was very clean.

との提携 TripAdvisor

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