メルキュール エディンバラ ヘイマーケット 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 172 件のレビュー

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38 Gardners Crescent, EH3 8DQ エディンバラ, イギリス

説明

ホテルのその他の情報

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

当ホテルの客室

ホテル所在地

メルキュール エディンバラ ヘイマーケット

38 Gardners Crescent
EH3 8DQ エディンバラ
イギリス

GPS:55.943985, -3.209553

電話番号
ファックス +44 131 229 2409

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 全館禁煙
建物付近
  • 駐車場

BAR

非契約写真

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  172 件のレビュー

トリップアドバイザーの評価  3.9/5  1,178 件のレビュー

£240 a Night for Cold Rooms, Dirty Bedding, and No Compensation

トリップアドバイザーの評価 1.0/5

Paul T トリップアドバイザー認証口コミ

At £240 per night, excluding breakfast, I do not expect to arrive at a hotel at 3pm and first be given a room with a dirty pillow, dirty carpet and no heating. After changing to a clean room, we also found that there was no heating. The excuse was that maintenance were fixing it, and that it would be finished by the end of the day. By 7pm, the heating was still not fixed, and we were offered a heater. By the next morning, the heating was still not fixed, so I complained. I wanted a refund for the 2 remaining unused days and some compensation for sub-standard service. I managed to get the refund (we checked out), but no compensation as the disruption was "due to storm Bram", so therefore, "we are not able to offer compensation last night, as we believe we responded appropriately and took all reasonable steps to maintain guest comfort." Funnily enough, I looked back at reviews for this hotel in Tripadvisor, and saw that back in March this year there was another complaint about the heating... I think that for the price, the facilities need to be spotless, and if issues do occur, that there is some type of compensation. We will not be staying in another Mercure Hotel.

Disappointed..

トリップアドバイザーの評価 2.0/5

jaccor4 トリップアドバイザー認証口コミ

Positives-The Mercure is a modern hotel, the bedroom and en-suite were nicely decorated, comfortable bed and pillows Negatives-heating in room wasn’t working,I rang reception re same, male receptionist said he can control it from his desk. Waited an hour , room still cold…rang reception again spoke to female receptionist who said there was a problem with heating in the hotel and maintenance were working on it. She asked did we require electric heater..middle of winter , freezing outside and inside!!We got the heater which took a while to heat the room..no apology issued by staff. I felt that if it were known that there was a problem with heating in hotel , they should have informed all the guests and supplied heaters and extra duvets…not wait for guests to ask for heaters etc On the 3rd day of our stay , I asked again is heating fixed..they said no and offered an extra duvet!! Also there was a problem with water in the room..toilet wouldn’t flush and pressure in tap poor. Contacted reception, was informed there was a burst pipe. In fairness that was repaired in a few hours. Our stay began to feel like a stay in Faulty Towers😂 Wouldn’t stay in Mecure hotel again, it wasn’t good value for money..paid €680 for 3nights b&b , so it wasn’t t cheap.

Mercure Edinburgh Haymarket Hotel – 3-Night Stay (November 2025

トリップアドバイザーの評価 5.0/5

christianaf364 トリップアドバイザー認証口コミ

I had a genuinely positive experience during my 3-night stay at the Mercure Edinburgh Haymarket. After reading a few negative reviews beforehand, I wasn’t sure what to expect — but my stay was excellent from start to finish. Clean, comfortable, accessible, and supported by a great team. I would happily stay here again. 🛏️ Room (Room 102) Clean, comfortable and well maintained Bed was very comfortable — slept well every night No noise issues at all, both inside and outside the hotel Accessibility in Room 102 was excellent Wi-Fi worked fine for everyday use Overall, a quiet and comfortable space to relax in 🚿 Bathroom Spotless on arrival and kept clean throughout Towels changed daily Good water pressure and temperature Exactly what you want from a hotel bathroom — simple, clean and functional 👩‍💼 Service & Staff Exceptional customer service — staff were consistently helpful and went above and beyond Check-in was smooth and efficient Check-out was seamless The hotel stored my suitcase after checkout, which made exploring the city much easier Staff created a welcoming and supportive environment from start to finish 🍽️ Breakfast Good selection of options Food was fresh, hot and regularly topped up Dining area was clean and well managed 📍 Location Perfect location for sightseeing and exploring the city Easy walking distance to key attractions, restaurants and transport links Ideal base for a city break 💷 Value for Money Great value for the quality of service, comfort and convenience Would definitely consider it again for future trips to Edinburgh ✔ Final Thoughts I highly recommend the Mercure Edinburgh Haymarket for solo travellers, families and work trips. The service, cleanliness, accessibility and comfort made it an excellent choice for my stay — and I genuinely don’t recognise the negative reviews I’d seen beforehand. My experience was extremely positive.

Worst hotel experience in 50 years of European travel

トリップアドバイザーの評価 2.0/5

WellTraveledCurmudge トリップアドバイザー認証口コミ

Need not be a bad hotel but we hated it. Two floors of rooms are below ground level. Ours was one of them. Our view at the door was of dirty laundry and our view at the window was of a subterranean stone wall. The room was tiny. My wife and I had no room to maneuver and there was room to have only one suitcase open at a time. The hotel staff were unimpressed with our request for another room. The other big complaint was the food. Breakfast was identical every day, and two days the hotel was filled with tour groups that swamped the personnel. 45 minutes to be seated. Was booked in for four nights and suffered through it. Last night in Edinburgh we stayed at a Hampton about a block away. Much nicer and larger room, food better, service quality far greater. Several nicer hotels in the area. We will never stay in a Mercure again.

Ignore bad reviews

トリップアドバイザーの評価 5.0/5

Loolalou トリップアドバイザー認証口コミ

Ignore the bad reviews of this hotel as we had an excellent stay. The staff on reception were very friendly and when we checked in they upgraded us straight away. We had booked a comfort room and they gave a privilege room which had a coffee machine fridge robe and slippers. The very nice lady when asked a few days later why we were upgraded she said it was just a random thing they do. It can be a bit noisey with traffic as we were at the front but it’s not excessive as the hotel is not on the main road. I wear earplugs anyway and couldn’t hear anything. Bed is comfy, shower is good with shampoo conditioner and body wash. Hairdryer worked Our room was cleaned every day with clean towels they replenished the tea and coffee also when asked on reception. My husband wakes up early and he was allowed free coffee they just said help yourself. Even though we hadn’t paid for breakfast so can’t comment on that but looked good with lots on offer Would definitely recommend as it’s not far from the city centre to walk to

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 852 件のレビュー 9.2/10 ロケーション
  • 1,165 件のレビュー 6.5/10 客室
  • 1,068 件のレビュー 8.6/10 サービス
  • 107 件のレビュー 2.9/10 インターネット
  • 583 件のレビュー 7.3/10 清潔さ
  • 506 件のレビュー 8.1/10 朝食
  • 165 件のレビュー 5.7/10 料理
  • 27 件のレビュー 5.1/10 バー＆飲料

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