イビススタイルズエディンバラセントアンドリュースクエア 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,838 件のレビュー

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19 St Andrew Square, EH2 1AU エディンバラ, イギリス

説明

ホテルのその他の情報

  • 中心部に立地し、交通の便は良好でエディンバラ鉄道駅に近接しています

  • Ask about our balcony rooms for a breathtaking view for a restorative night's sleep

  • On-site bar and restaurant "Bonnie & Whistle" serving brasserie style meals

  • Access our Food & Drink menu via our "Click , Pay & Collect" QR code service

  • Facilities for disabled guests and parking only 10 minutes away

当ホテルの客室

ホテル所在地

イビススタイルズエディンバラセントアンドリュースクエア

19 St Andrew Square
EH2 1AU エディンバラ
イギリス

GPS:55.954396, -3.194415

電話番号
ファックス +44 131 292 0210

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

BONNIE AND WHISTLE

With comfortable furnishings and pops of traditional tartan, our quirky, welcoming on-site brasserie is the ideal spot for a quick bite or a long, lazy dinner. The perfect way to round off your day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,838 件のレビュー

トリップアドバイザーの評価  4.5/5  2,920 件のレビュー

2024エクセレンス認証

not great, not bad

トリップアドバイザーの評価 3.0/5

Bill K トリップアドバイザー認証口コミ

We were there for the Royal Edinburgh Military Tattoo. The location of the hotel was grand, but the hotel itself leaves a bit to be desired. The hotel is not "conventional" The decor is a bit of the wall. The bathroom doors are obnoxious. The light and all sounds emanating for the bathroom are experienced by anyone in the room because of the door. The Gen Z check in staff is rather brusque. You get the feeling like they are doing you a favor checking you in, but in fairness maybe they were having a bad day. It was clean.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are delighted that you found our location convenient for your visit to Edinburgh. However, we regret to hear that the unique design of our hotel did not meet your expectations. Our hotel's quirky decor reflects the vibrant spirit of Edinburgh, aiming to offer a unique guest experience. We understand that our bathroom door design may not be to everyone's taste and we appreciate your perspective. Regarding the interaction with our reception team, we are sorry if the service felt less than welcoming. We take pride in our personalised service and what you experienced does not reflect our usual standards. We will follow up on this with our team. Nevertheless, we are pleased to hear that the cleanliness of our hotel met your satisfaction. Providing a clean and comfortable environment is paramount to us and we're glad you appreciated our efforts. We hope to welcome you back. Best wishes,

This Ibis is a good value.

トリップアドバイザーの評価 5.0/5

Explorer779623 トリップアドバイザー認証口コミ

Very nice option for visiting Edinburgh. This was the first time staying in New Town after numerous stays in Old Town. Room is small but that's expected of a city centre room. Beds are comfortable, room was nice & quiet, great shower & the decor was appealing. Large TV for the space, which was a bonus. Front desk staff friendly & helpful. Hotel has a lift, which is appreciated with bags! Location is convenient to walk to Waverley train station and also to the bus station. Breakfast (included) was good with plenty of self-serve options & a coffee machine that offers several different coffees...loved that. And it starts early...6:30 AM, thumbs up on that. At other times, you can order other food from a limited menu at the bar. Hotel aesthetic is contemporary & pleasant with lots of art. Would definitely stay here again.

Dear Guest, Thanks for your review about our hotel. We are truly thrilled to hear that your stay at ibis Styles Edinburgh Centre St Andrew Square was enjoyable. Your satisfaction is our greatest reward, and we take great pride in providing a unique and comfortable environment for our guests. We are delighted that you appreciated the comfortable Ibis Sweet beds, our peaceful rooms ensuring a good night's rest, the invigorating shower, and the charming decor reflecting the Scottish heritage. It's also wonderful to know that the large TV added an extra touch of enjoyment to your room. We're glad our front desk team could contribute positively to your experience, and that you found the convenience of our lift and the prime location of our hotel to be beneficial for your exploration of Edinburgh. Your compliments on the inclusive breakfast with its varied options and the coffee machine are much appreciated. Lastly, it's great to hear that the contemporary aesthetic of our hotel resonated with you. We are hoping to welcome you back in the future. All the best. Karina.MIKALAUSKAITE, Front office Manager

A++++++

トリップアドバイザーの評価 5.0/5

Kristen F トリップアドバイザー認証口コミ

This was one of the best hotels we stayed in throughout our trip to Scotland! From the moment we arrived we encountered friendly staff, a clean and comfortable room, a wonderful shower with lots of pressure (!), appealing breakfast with lots of choices located in a beautiful lobby/bar area...and the location was just perfect right on the Tram, across from bus station but within minutes to Waverly Train station and Old City. Would definitely stay here again!

Dear Kristen, Thank you very much for your kind review. We're thrilled that your time with us was well spent and appreciated. We are delighted that you enjoyed our dedicated team's hospitality, the comfort and cleanliness of your accommodations, the high-pressure shower, the diverse and appetizing breakfast options, and the unique charm of our lobby and bar area. Our central location, a stone's throw from the tram and bus stations, and within a short walk to Waverley Train Station and the historic Old City, is indeed one of the highlights we are proud of. It would be a pleasure to welcome you back. Best wishes, Zoltan Fuzesy, Assistant General Manager

Best Hotel for the bucks

トリップアドバイザーの評価 5.0/5

Daniel H トリップアドバイザー認証口コミ

Best bang for the bucks, the decorations for magnificent and not to mention the shower was the best I’ve had. I have to especially thank Tatiana, Zsanette, Holiday and Jonathan for making us feel extremely comfortable and welcoming throughout our stay. Cannot fault it. Looking forward to coming back soon.

Dear Daniel, Thank you very much for this kind review of your recent stay. We are truly delighted that you had an outstanding experience at our hotel. We are thrilled that you appreciated our unique decorations, reflecting the Scottish charm, and that the quality of our shower facilities exceeded your expectations. Our team members, including Tatiana, Zsanette, Holiday, and Jonathan, take great pride in creating a welcoming atmosphere, ensuring a restful and enjoyable stay for our guests. It's wonderful to hear that their efforts made a positive impact on your visit. We look forward to seeing you again soon. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Never again

トリップアドバイザーの評価 2.0/5

Elisabeth M Solo travel - トリップアドバイザー認証口コミ

I'm a returning customer but this will be my last stay here. First of all I was given a tiny room overlooking a roof. For the very inflated price I paid, I expected the style of room I had my previous visit which was a large room. Not this time but I was only to be there 1 night so accepted it. I was exhausted after a long international flight with lots of delays so was very annoyed when I was awakened at 2:30am by loud banging from construction across the street. It lasted all night and never stopped even at check out time. I complained to staff upon checkout how the noise ruined my sleep and that I was beyond exhausted as a result. They acknowledged the noise and said they had no control over it because it was city construction. I read elsewhere someone got compensated with a bottle of wine when they complained about the noise. I got offered nothing but an oh well. I thought I'd be offered a voucher for a future visit or something but no. I'm so disappointed in Ibis! The only reason I gave 2 stars for the review is because the breakfast buffet was good. That and the enormous tv in the room was pretty cool.

Dear Elisabeth, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the breakfast buffet and the large TV in the room, which are among the comforts we strive to provide for an enjoyable experience. However, we acknowledge your disappointment with the room size and the external noise from nearby construction work. Edinburgh's vibrant city centre location can indeed bring about unexpected noise, especially during periods of development which are beyond our control. We also acknowledge that our room sizes vary due to the unique architecture of the building, which is a former bank. We regret that you did not find the value for the price to be satisfactory this time. Regarding the response you received upon raising your concerns, we truly apologise for any lapse in service and not meeting your expectations on this occasion, however we always have a manager on duty on the mornings, who would have loved to help you with any shortfalls. We are only human, and we can help the best way to can, if the customer talks to us and ask us, as we don't have crystal ball - and it is regretful that you chose to express your dissatisfaction online. Our team is usually known for their attentive and caring service and it's disappointing to hear that we fell short. We hope you will reconsider as we would love to welcome you on a future occasion. Best wishes, Zoltan Fuzesy Assistant General Manager

との提携 TripAdvisor

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