Fairmont Hotel Vier Jahreszeiten 5 gwiazdki

Ocena klientów (Ocena ALL) 4.9/5 Liczba opinii: 2 358

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Fairmont Hotel Vier Jahreszeiten - Image 1
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Fairmont Hotel Vier Jahreszeiten - Image 4
Neuer Jungfernstieg 9 14, 20354 HAMBURG, Germany

Opis

O hotelu

  • Hamburg's Grand Hotel

  • Culinary diversity: Nine restaurants and bars

  • Uniquely located in the heart of the Hanseatic city by the Inner Alster Lake

  • Service excellence with 300 employees in 156 rooms and suites

  • Vier Jahreszeiten Spa & Fitness with an exclusive rooftop terrace

Nasze pokoje

Lokalizacja hotelu

Fairmont Hotel Vier Jahreszeiten

Neuer Jungfernstieg 9 14
20354 HAMBURG
Germany

Pozycja GPS:53.555603, 9.991689

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.9/5  Liczba opinii: 2 358

Ocena TripAdvisor  4.7/5  Liczba opinii: 2 176

Certyfikat Doskonałości 2025

EXCELLENT,TOP CLASS HOEL

Ocena na stronie TripAdvisor 5.0/5

kucho26 Opinia zatwierdzona w TripAdvisor

Vier Jahreszeiten hotel must be the best hotel in Hamburg This is as top class hotel located well in central with easy access to every where. What additionally made the stay special was the friendly nature of the entire team. We were greeted with a smile – warm, professional and authentic.

Dear guest, Thank you very much for your positive review of your stay at Hotel Vier Jahreszeiten in Hamburg. We are delighted to hear that you had a fantastic time with us. Your satisfaction is the greatest recognition for our entire team and a tremendous source of motivation. It is especially rewarding to know that you valued our prime location in the heart of the city, which allows our guests to explore Hamburg with ease. We are also very pleased that the welcoming and attentive attitude of our staff made your visit particularly enjoyable. Providing a genuine sense of hospitality and making our guests feel truly at home is something we take great pride in. Your kind words confirm that we are on the right track. We look forward to welcoming you back to Hotel Vier Jahreszeiten soon for another exceptional stay. Best regards from the Inner Alster Lake Charlotte Viktoria Renner Guest Relations Manager

Not worth the money

Ocena na stronie TripAdvisor 2.0/5

JBVM07 Solo travel - Opinia zatwierdzona w TripAdvisor

I would like to start with how much I paid and what I expected. I stayed 3 night and paid 1.400 Euros. Room: What I always expect if I stay in a Hotel is a clean room. These days even that seems to be difficult sometimes. But I have to say my room was clean and therefore I am giving two points and not only one. I booked a lower room category while I was traveling alone and I didn’t plan to spent much time in the Hotel room. So I didn’t expect that much of a room and that’s what I got. A small room with a view of the other side of the hotel building. As I said the room was clean, a bit dated which is fine it’s an older hotel but really nothing special. Boring would probably describe it at best. The amenities were reduced to the absolute minimum for a 5 start hotel. Most of it was half empty and obviously used because you share it with the guests before and after. So the Room by itself, the Gym, the Spa and the Breakfast all that was ok. Not really mind blowing for 1400 for 3 nights but that’s what you get at this Hotel for that money at best apparently. The one other thing that is really important to me especially while I get older (42) is the quality of sleep i get. And that was really bad. As I said I got a fairly basic room which is fine. But it was located next to two staff / Housekeeping rooms. The staff rooms were next to my room and opposite. So the hallway in front of my room was used as storage space for tables and the housekeeping stuff. And not just for an hour or two. All day and night i walked into the storage area of the hotel. I complained about it and that it was obviously noisy but it’s how they do it and how they use it… But they really killed it the last morning when they started slamming doors at 06:00 o’clock in the morning so loud that there was NO chance to go back to sleep. Honestly if other guests are noisy its annoying, but if the stuff doesn’t even try to be quiet its a disgrace. The funniest and at the same time most shocking thing was the check out. They had the incident and my complaint it in their system! So the lady who managed the check out referred to it and asked if I had some more time and if I would like coffee on the house as a sorry for what happened. What really blows my mind is that it was the guest relation manager who proceeded the check out. If this is your standard and how you handle guests I am left speechless. Seriously keep the coffee to yourself.

Dear JBMV07, Thank you very much for taking the time to share your impressions following your recent stay at Hotel Vier Jahreszeiten. As I was the one who personally assisted you during your check-out, it is especially important to me to respond to your feedback directly and with full transparency. Please allow me to mention that I attempted to reach you by telephone after your departure, as I had sincerely hoped for the opportunity to speak with you personally about the concerns you had raised. During the check-out, I referred to the note in our system and expressed my genuine apologies for the inconvenience you experienced. The offer of a coffee was simply intended as a small gesture of courtesy and a way to open a conversation—it was certainly not meant to diminish the significance of your experience. I am truly sorry if this was perceived differently. Please be assured that your comments have been taken very seriously and have already been addressed internally with the relevant departments. Your candid feedback is invaluable to us and plays an important role in helping us improve the service and comfort we provide to our guests. Should you wish to share anything further, I would greatly appreciate the opportunity to speak with you—either by phone at +49 (0) 40 3494 3803 or via email at charlotte.renner@fairmont.com. With kind regards, Charlotte Viktoria Renner Guest Relations Manager

Comfortable hotel, service lacking.

Ocena na stronie TripAdvisor 4.0/5

englishabdullah Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This hotel offers a comfortable and traditional ambiance in an excellent location. The lobby and rooms were impressive, but the initial greeting was disappointing. I was informed that no room was available until 3 pm, despite my Platinum All status. There was no empathy or attempt to check the availability, and I was not recognized for my status. The breakfast was pleasant, but the scrambled eggs took an unusually long time to cook, and we had to follow up a couple of times to get them. Overall, it’s a nice place to stay, but the service could be improved.

Dear guest, Thank you very much for sharing your experience following your recent stay at Hotel Vier Jahreszeiten Hamburg. We are pleased to hear that you appreciated the charm of our traditional atmosphere, the elegance of our lobby, and the comfort of your room. It is also wonderful to know that you found the breakfast generally enjoyable, although we regret the delay in the preparation of your order. That said, we were genuinely sorry to learn that your arrival did not meet your expectations. Please allow us to clarify that our hotel has not been part of the ACCOR loyalty program since December 3, 2019, as we made the decision to transition away from Le Club ACCOR / ALL. Since that time, all of our direct booking channels have been updated accordingly, and a notice of our non-participation is displayed in the ALL Accor App prior to finalizing a reservation. We sincerely regret any confusion this may have caused regarding recognition of your status. We completely understand how important a warm and attentive welcome is, especially after a long journey, and it is disappointing to hear that your first impression was not met with the hospitality we aim to provide to every guest. Your feedback is extremely valuable in helping us improve, and we have already shared your comments with the relevant teams for internal review. It would be our pleasure to have the opportunity to welcome you back in the future and to provide the seamless, elevated experience that truly represents the spirit of our hotel. Should you have any further concerns or wish to share additional feedback, please do not hesitate to contact me directly at charlotte.renner@fairmont.com or by phone +49 40 3494 3803. We look forward to welcoming you back to Hotel Vier Jahreszeiten soon. Best regards from the Inner Alster Lake Charlotte Viktoria Renner Guest Relations Manager

Bardzo udany pobyt

Ocena klientów 5.0/5

Agata Rodziny - Opinie potwierdzone ALL

To nasza druga wizyta w Państwa hotelu, mimo uplywu 5 lat nadal ubsluga jest na najwyższym poziomie. To byla prawdziwa przyjemność spedzic z Państwem Święta! POZDRAWIAM SERDECZNIE Agata B. z rodziną

Dear Mrs. B., dear Mrs. Wòjcik We would like to express our heartfelt thanks for your wonderful feedback, and we are truly delighted that after five years, you decided to return to us. It is a great compliment that you once again found our service to be of the highest standard, and that you could enjoy your holiday with us. Your satisfaction is the greatest reward for all our colleagues, and at the same time, it serves as a fantastic motivation. We look forward to welcoming you and your family back to us at the Binnenalster in the near future. With best regards from Hamburg Sandra Lauermann Guest Relations

Afternoon tea

Ocena na stronie TripAdvisor 3.0/5

camillarY8386HF Opinia zatwierdzona w TripAdvisor

I am often a guest of the hotel, either for dinner at Grill, Nikke Nine, and had also few overnight staying when my parents come visit and I can say always had great experience and enjoy very much everytime. Unfortunately cannot say same for the afternoon tea experience of yesterday. My friends reserve months in advance and although out general experience was nice, few remarks here: once noticing that in the table there were a no German speaker, I was very surprised the ladies assigned to assist us were not able to speak English; they forgot to serve us the black tea selection so that our tea journey was not complete; before the end of our time slot they rushed us to leave ad they needed extra time to prepare the table; they pack our remains of the food in paper boxes which we had to carry ourselves upstairs. For such establishment I would expect differrently. Hopefully next time

Dear camillarY8386HF, thank you very much for your recent visit to our Wohnhalle at the Hotel Vier Jahreszeiten Hamburg, and for taking the time to share your feedback regarding your experience with us. We deeply value your candid remarks, as they are essential for our continuous improvement. As the Restaurant Manager of the Wohnhalle, I consider it my responsibility to personally address your visit and the circumstances you encountered. It is with sincere regret that I read your comments and learned that you were unable to fully enjoy your afternoon tea due to lapses on our part. The quality of our service is our top priority. Therefore a missing order does not align with the excellent service we aim to uphold. Please accept my most sincere apologies for this. Furthermore, we would like to extend our sincere apologies for the discomfort and sense of being rushed that you experienced towards the end of your seating time. Our seating times were introduced with the intention of accommodating as many of our valued guests as possible, while ensuring that service runs smoothly and seamlessly. During these times, it is our utmost priority to make your visit a truly enjoyable and memorable one. Should we have fallen short in this regard, and you felt that the time allotted was insufficient due to any oversight on our part, please accept my heartfelt apologies. Rest assured that I have already discussed the details of your experience with my entire team. The situations you described do not reflect the standards to which we hold ourselves, and we are taking immediate steps to ensure such incidents do not occur again. Dear camillarY8386HF, while I cannot undo the moments that led to your disappointment, I would greatly appreciate the opportunity to turn your negative impressions into positive memories. Please let me personally know if you would like to reserve a table with us in the future so we can make your experience as magical and positively unforgettable as possible. I sincerely hope to have the pleasure of welcoming you back to our Wohnhalle in the near future. With warm regards from our Wohnhalle Kirsten Schwerdt Restaurant Manager Wohnhalle

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 375 Liczba opinii 9.7/10 Lokalizacja
  • 607 Liczba opinii 8.5/10 Pokój
  • 1 190 Liczba opinii 9.5/10 Obsługa
  • 391 Liczba opinii 9.5/10 Klimat
  • 315 Liczba opinii 9.1/10 Jedzenie
  • 293 Liczba opinii 8.5/10 Śniadanie
  • 164 Liczba opinii 8.6/10 Udogodnienia
  • 124 Liczba opinii 8/10 Czystość

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