25hours Hotel Hamburg Altes Hafenamt

Housekeeping staff continuously tried to kick us out of the rooms from 8:45 AM on checkout-day (regular checkout-time is 12 noon); entry of staff into room without knocking; staff started room cleaning (before 12 PM) although haven’t checked out yet and our belongings still were in the room; dirty towels provided in rooms; a sock of a previous guest was in the room on arrival. Disappointing and inappropriate customer service after feedback was given. The interior of the hotel and the rooms is very nice and unique. Staff at the bar and in the restaurant were very friendly and obliging!

Lovely old building converted into a boutique hotel. Helpful staff. Room was good but a bit dark plus the fan in the bathroom was quite distracting. Otherwise would have been a five star review. Might just have been our room. Fabulous breakfast

I had a XL room last weekend at the Alte Hafen 25 hours in Hamburg and the service was exceptional with everyone genuinely keen to make the stay great. The bar and restaurant staff and breakfast are all highly professional and interested in the client. Food and drinks superb. There was a misunderstanding over the cleaning of my room while I was out - my fault - and it was quickly fixed with great attention and warmth by housekeeping and front desk. Excellent location too.

Stayed for a three night trip in HH and can under no circumstances recommend this hotel for business trips. 1. Check-In The hotel did not recognize my Accor Status (despite of the ~30% stake Accor holds in the group) and I have not received either of the granted benefits. I booked the largest room they have so an upgrade was not possible anyway but I asked for a large bed instead of twin beds (as they ate commonly given to solo travelers in Germany in some hotels). This request was not granted. Apart from that Check-In was ok; the gentleman was polite. 2. Room The room is overly designed. This is ok to me as long as it provides a minimum of things I need in a hotel. They provide: - a bicycle (in the room!) - a bag (in case you forgot your bag?!?) - 13 books to chose from in case HH gets boring, - a globus, - a Bluetooth player (which did not work) - a free minibar (which would be free at my Accor level anyway) - filter coffee I get it. They want to provide a new design approach an “hip” environment. But what’s the point if I cannot even get a razor kit (asked for one, they provided the razor but no shaving cream?!?) or make myself a coffee without spending endless times figuring out how that filter coffee thing works? They make the room only upon request (covid times, common approach and therefore ok). But when they make it, they forget to refill used up items. Also, it took them 7 hours to make the room from me asking them until it was finally done (seven!). Sleeping quality was not good due to the bed being a twin bed rather than the hoped for double bed. 3. Breakfast The spread is good, the quality great. They make things upon request but you have to actively approach them to find that out. Service is ok, they seem to safe on professionals and engage interns only which was at times a bit rude but I am not someone who minds that too much. 4. Restaurant The Restaurant serves “Tel-Aviv” style food. If you like it, I think it’s a good place to go to. It’s commonly packed with outsiders but the hotel grants a place for in-house guests. 5. Bar The Bar is ok; they serve strange beers and low to lower mid-level spirits. But the staff is nice and if you dilute your whiskeys with sugar and other stuff the drinks quality does not matter anyway. The bar is always packed, expect waiting. 6. Conclusion If you are a tourist with not much expectations and want to be in a posh show-off place in Hafencity; go here. If you are a Traveller with basic requirements to sleep quality, service and easy access to restaurant and bar, don’t go here ever.

A refreshing surprise. Everything worked. A convenient base for exploring the many Hamburg Christmas markets. The large room on the top floor was spacious, airy and bright with natural lights through the two skylights. Comfortable bed. Good shower and toiletries. The NENI restaurant was lovely - great food, drinks and staff. My favourite person was the cuddly Schlafschaf.