Hotel Mercure Hamburg Mitte

Excellent breakfast and relatively good location. Stay as Diamond Accor member but: no room upgrade, no welcome gift, no minibar, unlike other Mercure hotel in Europe (e.g Mercure Firenze offered both suite upgrade, welcome gift and free mini bar for Diamond members). Very good breakfast with lots of choice bit can be busy. Room is small especially to Mercure standard, struggle to fit 2 luggages in the room for 2 adults. Quiet although located on the main street

Located close to the trade fare area. Friendly staff, nice and functional rooms, good breakfast. The bar is well equipped and the cold cuts very tasty. The hotel has underground parking but beware, space in there is tight and narrow.

Me and my husband left our four small children with my parents and stayed one night at the Mercure Mitte. It was a well-needed escape from the 6 months London lockdown in a small flat with our kids at home 24/7, so we were really looking forward to it. Unfortunately the hotel disappointed us. The room was very small and didn't let much daylight in. For a 4-star hotel, the amenities in the bathroom were a joke! All there was (beside the liquid-soap dispensers) was one small packed piece of soap - that's it! We could have lived with all that because all we wanted was being together exploring Hamburg and a good night sleep and couple time, but that was extremely difficult since the double-bed kept separating in two! If it hadn't been so uncomfortable and spoiled our whole night, it would have been funny. It was like in one of those movies..but sadly it was all happening to us. At night we couldn't even snuggle up because whenever we tried, I kept sliding down in the gap in the middle, so everyone stayed on their side of the bed. At checkout we complained to the young woman at the reception. All she said was that they "would have lots of colleagues coming to them to the fairs and they often share rooms so next time we should let them know ahead that we are a couple". We never said in the booking that we wanted two separate beds and the beds were not separated but not put together properly so they kept moving apart instead of being one double bed so it had been clearly the hotel's fault and all she had to say was this after we had a really bad night! This was the first and last time that we were staying in this hotel. I can not recommend it at all.

Resident Manager Sascha Gunzer and his team provided excellent customer service from the moment you arrive until you depart. Very friendly and customer focussed staff attend to all your needs. Rooms are great and very functional. Location is great just beside Hamburg Convention Center and only a short walk to public transport (very convenient). Breakfast spread was excellent and staff at breakfast very attentive and friendly. I will definitively stay at Mercure Hotel Hamburg Mitte again next time. Great hotel, great location, great rooms and excellent staff. That's how a great hotel experience should be. Thank you very much

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.