ibis budget Hamburg City 1 gwiazdka

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 2 304

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Opis

O hotelu

  • Lokalizacja w centrum miasta

  • Wi-Fi

  • Garaż

  • Sweet bed

  • Centralna lokalizacja blisko wielu atrakcji: port, molo, centrum miasta, teatr i inne!

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Lokalizacja hotelu

ibis budget Hamburg City

Amsinckstrasse 1
20097 HAMBURG
Niemcy

Pozycja GPS:53.548057, 10.00887

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu

Śniadanie

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.1/5  Liczba opinii: 2 304

Ocena TripAdvisor  4.0/5  Liczba opinii: 975

Budget hotel - no frills at all.

Ocena na stronie TripAdvisor 3.0/5

Pipolata Opinia zatwierdzona w TripAdvisor

The hotel location is handy to the central train station and supermarkets and shops, but be warned that it is very close to August - Bebel - Park a very popular place for alcoholics, druggies and the homeless. I accidentally walked passed the park and got a big fright. It is best to make sure you walk on the other side of the Museum für Kunst und Gewerbe Hamburg. I was assured by a local woman that the people in the park are more concerned with themselves than other people, but I was not comfortable being by myself near a large number of people that could behave erratically. My hotel room was exactly the same as other Ibis Budget Hotels that I have stayed in, except it had a strange whine coming through the ventilation system in the shower. It wasn't all the time but it was enough to wake me in the night.

Dear Pipolata, Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Hamburg City. We appreciate your input, as it helps us improve the overall experience for our guests. We're glad to hear that you found our hotel's location convenient for accessing the central train station and nearby amenities. However, we apologize for any discomfort you may have felt in the vicinity of August-Bebel-Park. Your safety and comfort are our top priorities, and we will take your comments into consideration to ensure our guests feel secure during their stay. Regarding the issue with the ventilation system in your room, we're sorry for any inconvenience this may have caused. We will investigate this matter further to prevent such disturbances for future guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience. If you have any additional comments or questions, please feel free to reach out. Best regards, Carsten Woll Hotel Manager ibis budget Hamburg City

Rude and Arrogant Staff

Ocena na stronie TripAdvisor 1.0/5

cubexxx Friends getaway - Opinia zatwierdzona w TripAdvisor

First of all, the hotel is a 1-star hotel which means expectations are low and limited services with the facility. It is in a convinient location with a walking distance to the central station and shopping district. The staff is extremely rude amd arrogant. We arrived as a group of 56 and the receptionist named “C Konschak” had no sense of humour nor any knowledge of how to welcome or handle a group arrival. He made all groups guest sign a sheet which doesnt make any sense as all rooms were paid and we had a group leader. There is no proper lobby are due to the concept of the hotel so we had to stand as a masaive croud with our luggage in the middle of the reception. We advised him to provide all keys to the tour leader to distribute however this request was denied. Similar things happened at check out where the staff did not care of anything during handing over the keys. Besides this all towels were worn / ripped. Breakfast is also a disaster as the capacity is not enough for the amount of rooms and in-house guests. We asked for bus parking and the above mentioned stafffhad no idea also gave us false directions. For those who are travelling as a groups with a large bus, please note thar there is a bus parking slot right next door in the street.

Dear cubexxx, Thank you for taking the time to share your feedback about your recent stay at ibis budget Hamburg City. We appreciate your honest review and are truly sorry to hear about the negative experiences you had during your stay. It's disappointing to learn that you found our staff to be rude and arrogant. We apologize for any behavior that did not meet your expectations. Providing a warm and welcoming environment for our guests is of utmost importance to us, and we are sorry that we fell short in this aspect. We apologize for any inconvenience you faced during the check-in process, especially considering your group size. We appreciate your feedback regarding the distribution of keys and the handling of your group's needs. Your feedback will be shared with our team to ensure that we can improve our procedures for group arrivals. Nontheless it is a German law, that you have to sign the registration cards. Furthermore, we apologize for any issues you encountered with the towels, breakfast capacity, and the lack of proper information regarding bus parking. Your comments are valuable to us and will be taken into consideration as we work to improve our services and facilities. We truly hope that you would consider giving us another opportunity in the future to provide you with a better experience. We will use your feedback constructively to enhance our guest services. Thank you for bringing these matters to our attention. Sincerely, Carsten Woll Hotel Manager ibis budget Hamburg City

Dobra lokalizacja, parking, wygodne łóżka

Ocena klientów 3.0/5

Anonimowo Pobyt służbowy - Opinie potwierdzone ALL

Zamówiliśmy pokoje z dwoma pojedynczymi łóżkami a otrzymaliśmy z łóżkiem podwójnym + łóżko piętrowe.

Drodzy Goście, dziękujemy za podzielenie się swoją opinią na temat pobytu w hotelu Ibis Budget Hamburg City. Cieszymy się, że docenili Państwo naszą lokalizację, wygodne łóżka oraz możliwość skorzystania z parkingu. Przepraszamy za zamieszanie z pokojami. W przypadku niezgodności z zamówieniem, zawsze zachęcamy do skontaktowania się z naszym personelem, którzy z chęcią podejmą działania w celu rozwiązania problemu. Jest nam przykro, że nie byli Państwo zadowoleni z jakości śniadania. Pragniemy zapewnić, że Państwa uwagi zostaną przekazane odpowiednim działom w celu dalszej poprawy jakości i dostępności posiłków. Dziękujemy również za pozytywne uwagi na temat naszego personelu. Nasz zespół zawsze stara się zapewnić naszym Gościom komfortowy i przyjemny pobyt. Mamy nadzieję, że uda nam się zapewnić Państwu lepsze doświadczenie podczas kolejnej wizyty. Jeszcze raz dziękujemy za wybór hotelu Ibis Hamburg City i życzymy miłego dnia. Z poważaniem, Carsten Woll Dyrektor hotelu

Does exactly what you need it to

Ocena na stronie TripAdvisor 5.0/5

aaronmckh Friends getaway - Opinia zatwierdzona w TripAdvisor

Very nice hotel, with good access to the Hauptbahnhof and Hafencity. Snack bar isn't 24 hours which is a little frustrating but the staff are very efficient. The Ibis next door has a lot more amenities and an outside seating area. It does exactly what you'd expect an Ibis Budget to do.

Nice and good location

Ocena na stronie TripAdvisor 4.0/5

Terje J Opinia zatwierdzona w TripAdvisor

This is a simple but good hotel. The rooms are not big, but clean, and the breakfast good. The location of the hotel is very good, you can walk to most of the attractions in Hamburg. I can recommend the hotel

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 422 Liczba opinii 9/10 Lokalizacja
  • 3 163 Liczba opinii 4.8/10 Pokój
  • 1 779 Liczba opinii 8.8/10 Obsługa
  • 42 Liczba opinii 9.1/10 Internet
  • 1 791 Liczba opinii 2.9/10 Komfort
  • 1 679 Liczba opinii 7/10 Śniadanie
  • 1 189 Liczba opinii 7.2/10 Czystość

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