Fairmont Scottsdale Princess 5 stars

Customer review rating (ALL Rating) 4.5/5 4,654 reviews

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Fairmont Scottsdale Princess - Image 1
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7575 East Princess Drive, 85255 SCOTTSDALE, United States

Description

Hotel extras

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

Our accommodation(s)

Hotel location

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
United States

GPS:33.645647, -111.917102

Telephone
Fax +1 480-502-9492

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,654 reviews

TripAdvisor Rating  4.5/5  5,386 reviews

Certificate of excellence 2024

Had a Disappointing Experience

TripAdvisor rating 2.0/5

Monika G TripAdvisor review

I wish I had a better review to share, because my family and I were really looking forward to this event. We had so much fun last year that we decided to book a stay to make it extra special, however it was disappointing all-the-way around. We attempted to arrive a little early for our 4 pm check-in and spent a good 2 hours just trying to park. We finally settled on valet parking (which we didn’t want), because another family member drove their own car and self-parked and called and told us not to because the shuttle was running behind and they were still waiting for it after 30 mins. Upon check-in, I waited another 10 mins before asking a bellhop if I was at the right counter for check-in, because there was no one there. He confirmed I was in the right spot and I continued to wait until I was finally checked in and given our room keys and event passes. We were told there would be an event map in the room. After we got to our room, we noticed the building had a funky odor. When our other family member arrived via shuttle he commented that the building smelled like they painted recently. Our bathroom was dirty when we arrived. I took pictures to show that the tile floor had big splotches of a sticky & dirty residue. The carpet was shedding in our room as well, which is also shown in the pics. Our in-room coffee maker wasn’t working correctly either, making about 1/4 of a cup on the largest cup setting. I could probably overlook that if we had a better time at the event but we wasted so much time trying to park and check in that we didn’t get started until almost 7pm. We weren’t provided a map as promised and couldn’t find one at first, so we had to navigate our way around by asking event staff how to find food, which took us several tries. We finally got food at The Lodge and waited 20 mins for my husband to get a cold Bison burger and my 6-year old to get cold Mac n Cheese. My bison chili was warm and delicious, but I felt bad for them. We were too hungry to wait to get warm food, so they just ate the cold food so we could get started on the fun. We never got our hands on a map. By now it’s 8-ish and the 6 year old has to go potty. We found a bathroom with a line a mile long, so we trek back to the room to go to the bathroom. We trek back to the event and find the rides(finally!). Thankfully the guest passes included a fast pass line because that’s the only reason we were able to get on any rides. So for about a thousand dollars, we got to eat cold food, stay in a dirty room and go on five rides before everything shut down. I understand that there’s a certain amount of waiting and inconvenience involved with an event that large, but we really felt like the parking situation was very unorganized and chaotic. A person on foot was even injured by a car waiting for the shuttle. The shortage of restrooms available near the activities made it difficult to enjoy the event as well. For as much as we paid to stay, I feel like everything should have been perfect. My grandparents would always stay at the Princess when they would come visit, and it was always amazing. I wanted to share that same experience with my family and it did not deliver the quality I have come to expect from the Princess. I really wish we could go back and do it over because I feel like they missed out this trip.

Dear Mon2154475, Thank you for staying with us at the Fairmont Scottsdale Princess and for sharing your feedback with us in a review. We genuinely care about your experience and are disappointed to hear you did not feel your room and evening at the event met your expectations. Rest assured, guest satisfaction is our top priority. We would love the chance to speak further with you to learn more details about your experience. Please contact me at Thomas.Overton@fairmont.com. Kind regards, Thomas Overton IV

It was fine but a bit pricey for accommodations

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Charged for everything even if I didn’t use it like a late check out when I was out by 10:30 and check out was 11 I didn’t even request a late check out.

Dear Carol S., Thank you for taking the time to tell us about your experience at the Fairmont Scottsdale Princess. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I did remove the late checkout fee and had my team send you an updated folio. Additionally, I will pass along your comments regarding the Lobby location to Privado leadership. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Overton IV Director of Rooms

Ask East Coast Folks

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

As a suggestion, make it a policy to ask east coast customer where they would like their room to face or automatically put them away from the gigantic beautiful Christmas festival because they tend to go to bed earlier due to the time difference. Every night, I wasn’t able to go to sleep until 10PM because of the 5-10pm Christmas show. This 10pm time would have been midnight on the east coast. Very tough sleeping

Dear Greg M., Thank you for taking the time to tell us about your experience at the Fairmont Scottsdale Princess. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback regarding room allocation is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Overton IV Director of Rooms

Comfortable hotel, but very noisy during Christmas special evenings.

Customer review rating 3.5/5

Louise C. Couples - Confirmed reviews ALL

Stayed there for an educational course related to our work and a bit of vacation. Was initially excited about the Christmas at the Princess. However, where our room was situated, we could hear music from three different areas, and it was loud. Every evening until after 10 pm! The light show at the lagoon was in front of our room, with the strobe lights shining into our room. Unfortunately the music associated with that show was not good music, and listening to it every night, for 7 nights, was a bad experience. The house keeping staff and servers at most of the restaurants (but not Toro) were very friendly and helpful. Overall I think it could be a great hotel outside of the Christmas season.

Dear Louise C., Thank you for taking the time to tell us about your experience at the Fairmont Scottsdale Princess. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I will be passing along your notes regarding noise, your arrival process and the staff in Toro to the respective leaders. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Overton IV Director of Rooms

Fairmont Gold

Customer review rating 5.0/5

Rich A. D. Families - Confirmed reviews ALL

After many stays at the Scottsdale Princess, this time we booked the Gold room. Very happy with our choice.

Dear Richard M., We very much appreciate your comments regarding your stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, a. we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Federico Royal Services Fairmont Scottsdale Princess

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Other web-users rate our hotel

  • 473 reviews 8.3/10 Location
  • 1,478 reviews 7.2/10 Room
  • 1,772 reviews 8.4/10 Service
  • 29 reviews 0.5/10 WiFi
  • 920 reviews 8.2/10 Amenities
  • 700 reviews 7.7/10 Food
  • 478 reviews 7.9/10 Vibe
  • 362 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.