Fairmont Scottsdale Princess 5 stars

Customer review rating (ALL Rating) 4.5/5 6,688 reviews

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Description

Hotel extras

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

Our accommodation(s)

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Room 1

Hotel location

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
United States

GPS:33.645647, -111.917102

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 750 rooms

Languages spoken at the hotel

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

4 Restaurants

2 Bars

Business

22 Meeting rooms

Family

Services for children

  • Outdoor playground for children

Well-being

Sunset Beach Pool

  • Outside

Privado Pool

  • Outside

Sonoran Splash Pool

  • Outside

Well & Being Spa Rooftop Pool

  • Outside

Sonoran Landing

  • Outside

Princess Pool

  • Outside

Well & Being Spa Fitness Center

  • On site

Fairmont Fitness Center

  • On site

Sports and leisure

Golf Additional charge

  • On site

Golf

  • Nearby

Voted Arizona’s #1 Mexican restaurant by Richard Sandoval, savor fresh, modern cuisine where tradition meets innovation. Experience “Old Ways, New Hands” as classic recipes are reimagined with bold, unforgettable flavors.

Savor classic American cuisine at Ironwood American Kitchen, the Fairmont Scottsdale Princess’s main dining room. Enjoy fresh, all-day fare in a warm, casual setting with views of the resort’s Princess Pool.

Savor the artistry of Bourbon Steak by Michael Mina, where prime cuts, fresh seafood, and seasonal ingredients are paired with inventive sides and a world-class 3,000-bottle wine selection available to explore.

PLAZA BAR

Step into Plaza Bar at the Fairmont Scottsdale Princess, where modern resort style meets cozy fire pits. Enjoy signature cocktails, craft beers, fine wines, and a curated selection of premium cigars.

Bar Type
BAR

Step into Plaza Bar at the Fairmont Scottsdale Princess, where modern resort style meets cozy fire pits. Enjoy signature cocktails, craft beers, fine wines, and a curated selection of premium cigars.

Pamper yourself at Well & Being Spa, an innovative fusion of spa and wellness. Discover uniquely rewarding and deeply personalized experiences, including more than 70 treatments to choose from, top-of-the-line fitness center.

Fairmont Scottsdale is ready to create a magical wedding in the Southwest, that is uniquely yours. Your wedding is the most important day in your life and we want to create a memorable, personalized experience for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  6,688 reviews

Customer review rating 3.5/5

Zach G. Business - Confirmed reviews ALL

Dear Mr. G., Thank you for sharing your feedback following your recent stay. While I am pleased to hear that you enjoyed our beautiful resort and had an otherwise wonderful experience, I sincerely apologize for the issues you encountered with your room's air conditioning. I understand how frustrating and uncomfortable it must have been to have the unit stop working in the middle of the night, especially after our team had already attempted to resolve the issue. This is certainly not the level of comfort we strive to provide, and I regret that this impacted your overall experience. For the inconvenience, I removed your resort experience fee for your one-night stay. You will see $62.68 refunded to the card on file within the next 5-7 business days. Your feedback has been shared with our Engineering leadership team to ensure the issue receives the appropriate attention and to help prevent similar occurrences in the future. We truly appreciate your kind comments about the resort and hope to have the opportunity to welcome you back for the seamless, exceptional experience you deserve. Warm regards, Tara Barber Guest Experience Manager

Customer review rating 5.0/5

Crystal K. Business - Confirmed reviews ALL

Good morning Ms. K., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 3.5/5

Bill D. Business - Confirmed reviews ALL

Dear Mr. D., Thank you for sharing your feedback following your recent stay with us. I am delighted to hear that you enjoyed our beautiful property and that our team made a positive impression with you. I also appreciate your constructive comments regarding the condition of the guest rooms, particularly the carpeting and sliding doors, as well as the signage throughout the resort. Your observations are valuable, and I understand how these details can impact the overall guest experience. Please know that your feedback has been shared with the appropriate teams as we continuously look for opportunities to enhance our accommodations and improve navigation throughout the property. We truly appreciate you choosing the Fairmont Scottsdale Princess and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Tara Barber Guest Experience Manager

Customer review rating 5.0/5

Leonard B. Couples - Confirmed reviews ALL

Good morning Mr. B., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 4.5/5

Monica P. Families - Confirmed reviews ALL

Good morning Ms. P., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Dear Mr. G., Thank you for sharing your feedback following your recent stay. While I am pleased to hear that you enjoyed our beautiful resort and had an otherwise wonderful experience, I sincerely apologize for the issues you encountered with your room's air conditioning. I understand how frustrating and uncomfortable it must have been to have the unit stop working in the middle of the night, especially after our team had already attempted to resolve the issue. This is certainly not the level of comfort we strive to provide, and I regret that this impacted your overall experience. For the inconvenience, I removed your resort experience fee for your one-night stay. You will see $62.68 refunded to the card on file within the next 5-7 business days. Your feedback has been shared with our Engineering leadership team to ensure the issue receives the appropriate attention and to help prevent similar occurrences in the future. We truly appreciate your kind comments about the resort and hope to have the opportunity to welcome you back for the seamless, exceptional experience you deserve. Warm regards, Tara Barber Guest Experience Manager

Customer review rating 5.0/5

Crystal K. Business - Confirmed reviews ALL

Our event had the same servers and that was such a great way to connect with the staff and they were so helpful. Happy to help and beyond great at what they do.

Good morning Ms. K., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 3.5/5

Bill D. Business - Confirmed reviews ALL

Overall the property is very nice and the staff are extremely nice and helpful. The rooms seemed a bit outdated to me and could use a refresh, especially the carpet and sliding doors. Also signage could be better to navigate the grounds.

Dear Mr. D., Thank you for sharing your feedback following your recent stay with us. I am delighted to hear that you enjoyed our beautiful property and that our team made a positive impression with you. I also appreciate your constructive comments regarding the condition of the guest rooms, particularly the carpeting and sliding doors, as well as the signage throughout the resort. Your observations are valuable, and I understand how these details can impact the overall guest experience. Please know that your feedback has been shared with the appropriate teams as we continuously look for opportunities to enhance our accommodations and improve navigation throughout the property. We truly appreciate you choosing the Fairmont Scottsdale Princess and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Tara Barber Guest Experience Manager

Customer review rating 5.0/5

Leonard B. Couples - Confirmed reviews ALL

The gold program was outstanding and a great value. Having great service at your fingertips made the stay outstanding.

Good morning Mr. B., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 4.5/5

Monica P. Families - Confirmed reviews ALL

The Gold Room team makes it worth it everytime.

Good morning Ms. P., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 5.0/5

Neel G. Business - Confirmed reviews ALL

I stayed for only 24 hrs at the DB Lev Fin Conference. Was very nice to be accommodated from the waiting list into the room block and the property was beautiful

Good morning Mr. G., We very much appreciate your comments regarding your stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive positive feedback. Our apologies for your experience during the rain. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 5.0/5

Ronald H. Friends - Confirmed reviews ALL

The promptness of the shuttle was awesome! Please make navigating TV easier.

Good evening, Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed your accommodations and the shuttle service. We appreciate your suggestions about the carpet cleaning and TV navigation and will take them into consideration as we strive to enhance our guest experience. Best regards, Angie C. Fairmont Scottsdale Princess

Customer review rating 5.0/5

Judie H. Families - Confirmed reviews ALL

From the minute you step up to the registration desk to the day you depart, utmost customer service at its finest. Every maintenance worker, sales person, restaurant staff, etc., I was greeted with a smile and each went above and beyond to assist in anyway possible. Very impressive!

Good morning Ms. H., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 4.5/5

John T. Couples - Confirmed reviews ALL

Our service, from the front desk to the restaurants and bars we frequented, was exceptional.

Good morning Mr. T., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 5.0/5

Joakim L. Business - Confirmed reviews ALL

As the host of our client event at the Fairmont Princess, I am extremely pleased with the overall outcome. That said, the decision to move from the Gold Room to the ballroom just one week before the event added an extra layer of complexity and stress to the planning process. Ultimately, the ballroom worked very well and provided an excellent setting for the event. However, we did receive some feedback from attendees indicating that a room with natural light or windows would have enhanced the overall experience.

Good afternoon, Thank you for your kind words regarding your recent experience at Fairmont Scottsdale Princess. We are delighted to hear that your event's outcome was successful and that the ballroom provided a suitable setting. We understand that the last-minute change in venue may have added some complexity to your planning. Your feedback regarding the desire for natural light in meeting spaces is noted, as we continuously strive to enhance the experience for our guests. We appreciate your insights and will consider them for future events. Thank you once again for your feedback, and we look forward to the opportunity to welcome you back in the future. Best regards, Angie C. Fairmont Scottsdale Princess

Customer review rating 4.5/5

Olivier M. Business - Confirmed reviews ALL

great overall would have given it a 10 if it wasn't for the AC blowing on the bed and intermitently

Good morning Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive feedback. Our apologies for the AC issues during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 5.0/5

Keith M. Business - Confirmed reviews ALL

Was there for work conference but the grounds were beautiful

Good morning Mr. M., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 4.0/5

Marc D. Couples - Confirmed reviews ALL

We stayed for 3 nights and enjoyed the resort quite a bit. La Hacienda and Toro were both good, though the music was far too loud at each.

Good morning Mr. D., We very much appreciate your comments regarding your stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 5.0/5

Jeffrey M. Couples - Confirmed reviews ALL

We had an exceptional stay! From the beautiful property and comfortable accommodations to the outstanding service.The staff was warm, welcoming and attentive throughout our stay, everything was thoughtfully done and we truly felt well taken care of. It's clear that the hotel takes great pride in creating a wonderful guest experience. We also had a wonderful experience at the well maintained and clean spa. The attendants were so friendly. During our stay, we dined onsite and had delicious meals. Julio, Jackson and his crew at the bar of La Hacienda, provided a great and friendly experience making sure we were well taken care of. Alex and Jamie at the spa pool worked in the heat always providing friendly service to make us feel welcomed and comfortable. Ashley was amazing at the front desk when we needed help with our gold account. She really showed so much care in helping us. Nadia Gray, her leadership and personal attention really stood out, it is clear that she cares deeply about guests and her team. We truly appreciated everything they did and we can't wait to return.

Good morning Ms. M., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 5.0/5

Elisabeth M. Business - Confirmed reviews ALL

Wonderful location with great dining and amenities to choose from.

Good afternoon Ms. M., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 4.0/5

Jodie O. Business - Confirmed reviews ALL

Comfortable stay at a beautiful resort, but room needed updated paint, or cleaning. It looked like mold spots on the ceiling & upper walls.

Good morning Ms. O., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Scottsdale Princess. Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. While many aspects of your stay were exceptional, we regret to hear about your experience with certain aspects of the room during your stay and have shared it with our front desk department. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 3.5/5

Nichole H. Business - Confirmed reviews ALL

Nice resort. Food was delicious. I’m very spoiled, so I have high standards. A couple things to consider, for a 5 star resort the following minor issues were notes, the toilet paper was below par. Very rough. Not a big deal, but enough for me to notice. The phone in our room had an issue with the sound and we weren’t able to hear the staff clearly on the other end of the line. This was the case with each call we made to the front desk. The Diet Coke in the refrigerator had 2 missing when we checked into the room. The two spaces in the back did not have the Diet Coke. We were concerned we’d be charged for these, though we did not consume them. Getting out of the parking garage was an huge issue. The voucher wouldn’t work so I had to go back into the lobby, which was a far walk from the garage in 100+ degree weather. They didn’t know why the voucher wouldn’t scan so I had to pay additional parking to get out of the hotel and the staff reimbursed me for the extra charge. Not convenient. Outside of these minor things, the hotel was very nice and the service was excellent.

Dear Nichole H., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Scottsdale Princess. We are pleased to hear that you found our hotel beautiful and enjoyed the delicious food offerings. However, we also acknowledge the concerns you raised regarding certain aspects of your experience. We sincerely apologize for the inconvenience you encountered with the toilet paper quality and the telephone issues in your room. Your comments are valuable, and we will ensure that they are reviewed by our housekeeping and maintenance teams. We strive to maintain high standards and regret any confusion regarding the parking voucher. Thank you for your kind words about our service. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Best regards, Fairmont Scottsdale Princess

Customer review rating 3.0/5

Kristen B. Business - Confirmed reviews ALL

The cleaning and food carts on the tile outside the rooms sounded like a freight train, late into the night, and again the next morning while I was on an important call. This ruined an otherwise nice stay.

Dear Kristen B., Thank you for your feedback regarding the noise disturbances during your stay. We understand how disruptive this can be, especially during important moments, and we appreciate your insights as we strive to enhance our guest experience. We will review our procedures regarding the housekeeping and in room dining carts to see if we can find a solution to the noise that those carts can create on the tile outside of the rooms to provide our guests with a more peaceful stay with reduced noise. Best regards, Fairmont Scottsdale Princess

Customer review rating 3.0/5

Mistie W. Business - Confirmed reviews ALL

The staff while checking in and retrieving our vehicle were amazing and the people attending to luggage and such were excellent. During my stay, both mornings I had no hot water to shower. On the 2nd morning, I waited and waited hoping the water would warm up. Finally, I just showered in cold water as I was going to be late for my meeting. My husband, who was also attending the conference did not shower at all. I contacted the concierge and let them know my situation and explained that I was going to need to check out at 12:30, as I had meetings at the hotel and I needed to gather my belongings up. They could not accommodate, which left me struggling to check out of my room. They did send a bellman to left me in, as my key no longer worked. It just made things a bit stressful getting out of the hotel. I would think that a hotel of that caliber would have hot water as well. The pools and the service were excellent.

Dear Mistie W., Thank you for sharing your experience regarding your recent stay at Fairmont Scottsdale Princess. We are pleased to hear that you found our staff to be attentive and that you enjoyed our pools and service. However, I sincerely apologize for the inconvenience you encountered with the hot water during your visit. It is our priority to ensure all guests have a comfortable and pleasant experience, and we regret that we fell short in this aspect. We strive to provide flexibility to our guests' needs, and I regret that we could not accommodate your request for a late check-out on your departure day. Your feedback is valuable, and I will ensure it is communicated to our management team for review. If you would like to discuss the aspects of your stay with our management team, please e-mail ju… Best regards, Fairmont Scottsdale Princess

Customer review rating 1.0/5

Chris H. Families - Confirmed reviews ALL

My stay at the Fairmont was disappointing. Our room was not cleaned until after 4 p.m., and the fourth-floor hallway had a persistent smell of mold and mildew. There were also what appeared to be bat droppings on our balcony when we arrived, which were never cleaned during our stay. These cleanliness and housekeeping issues fell well below the standards I expected from a Fairmont property. They affected our comfort and overall experience, and I hope management addresses them promptly.

Dear Chris H., Thank you for sharing your feedback regarding your recent stay at the Fairmont Scottsdale Princess. I sincerely apologize for the cleanliness issues you encountered in your room and common areas. We strive to maintain high standards, and it is concerning to hear that we fell short during your visit. Your comments regarding the timing of housekeeping and the condition of your balcony have been noted, and I assure you that we will share your comments with our housekeeping team. We appreciate your input as it helps us improve our services and guest experience. If you would like to discuss your stay with a member of our management team, please email ju… Best regards, Fairmont Scottsdale Princess

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