Fairmont Scottsdale Princess 5 stars

Customer review rating (ALL Rating) 4.5/5 5,258 reviews

Best price
guarantee
Fairmont Scottsdale Princess - Image 1
Fairmont Scottsdale Princess - Image 2
Fairmont Scottsdale Princess - Image 3
Fairmont Scottsdale Princess - Image 4
7575 East Princess Drive, 85255 SCOTTSDALE, United States

Description

Hotel extras

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

Our accommodation(s)

Hotel location

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
United States

GPS:33.645647, -111.917102

Telephone
Fax +1 480-502-9492

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,258 reviews

TripAdvisor Rating  4.3/5  5,445 reviews

Certificate of excellence 2025

Very disappointing customer service

TripAdvisor rating 1.0/5

gil m TripAdvisor review

We were sent a discount for their Christmas celebration after some family went last week. I had trouble using it so I reached out. Spoke with Reese who said she would look into it and reach back out. Well she never reached back out. So I followed up and heard from another rep who told me the discount code is no longer valid. Well that sucks because now its unaffordable for me to bring the 9 members of my family. Would be nice if people follow through with what they say they will.

Customer review rating 1.5/5

Stacy C. Families - Confirmed reviews ALL

For the money we all paid. We expected much better. We were all so disappointed with just about everything, from check in to check out. Just so frustrating. We should have known better when we had issues with the rooms and getting someone to get back to us months before our stay. It was hard to enjoy my birthday celebration when I was in the lobby fixing billing issues all weekend. And when things were promised to us, they weren't delivered. We spent over $1300 for our meal on Saturday and had to wait over 30 minutes for the waiter to come back after serving drinks to take our order. 3 people had food poisoning from the night before (2 of which couldn't make it down to dinner) and the other birthday girl sat at dinner not eating. We asked waiter to find at least crackers / toast for her and brought nothing for her. Just frustrated to pay over 10k to constantly fix things.... and still never got the correct wine or champagne. They also at least one order to our neighbors. They didn't know until it was too late. We asked for a wall of ketchup to be cleaned from a bellmans mess out side of our room covering the wall. It was still there when we left Sunday. There were so many more things but it just seemed like management throughout the weekend just didn't care too much to follow through or employees just didn't care at all. And whoever does the valet need to be immediately retrained on customer service. The attendants in the parking lot were absolutely ridiculously rude and inappropriately ignorant to policies and procedures and just downright rude. The golf cart took 40 minutes to come to the building on Sunday. We had to drag a bunch of bags through the building without a cart between 2 people. When the front desk said that they would be there in ten minutes to help us with bags twice. Not until we were downstairs, starting to walk with the bags in shifts did someone show up asking if we were waiting for a golf cart. Meanwhile, we were told that the handicapped parking was reserved for the buildings behind us.Yet only golf carts were parked in the handicapped, which is a violation clearly stated by federal and state law. You had 2 elderly handicapped people have to walk to from of hotel because Noone showed up in time. And the other handicapped person lugging bags down hallways, elevators and sidewalks because Noone showed up when they were supposed to. All could avoid been avoided if there were carts available and handicapped parking near the buildings like there should have been as stated Prior to arrival.

Customer review rating 3.5/5

Colton H. Couples - Confirmed reviews ALL

Old hotel, great service

Customer review rating 1.0/5

Kylie M. Families - Confirmed reviews ALL

Check in experience took over an hour with 2 toddlers. You sent me to some pravato tower rudely told me I was in the wrong place for check in. Took forever to get a ride over there after we had already valet parked and unloaded. Only to get over there and be told we are not guests there and in the wrong spot. 2 screaming tolders… another delay to get back. Load up all of our stuff. Trying to get our passes so we didn’t miss out on Christmas events. No one did anything to accommodate or compensate us for such a poor check in and hours wasted. On top of that our room was so uncomfortably warm- the air would not work. We also booked for the purposes of using the pool, which we were told was nice and warm but it was freezing!! We actually left a night early and didn’t stay. We will be back for Christmas experience but not staying as a guest again

Customer review rating 5.0/5

Stephanie D. S. Families - Confirmed reviews ALL

As an employee, I took my family to spend a night and experience CAP. Everything about our time there and experience was beautiful, comfortable and relaxing.

Good evening Ms. D. S., We very much appreciate your comments regarding your recent stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive such positive feedback, and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future! Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

In partnership with TripAdvisor

Other web-users rate our hotel

  • 623 reviews 8.3/10 Location
  • 1,691 reviews 7.4/10 Room
  • 2,187 reviews 8.4/10 Service
  • 24 reviews 2.4/10 WiFi
  • 1,100 reviews 8.3/10 Amenities
  • 788 reviews 7.9/10 Food
  • 561 reviews 8.3/10 Vibe
  • 455 reviews 6.6/10 Comfort

Powered by Trustyou

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.