Fairmont Scottsdale Princess 5 stars

Customer review rating (ALL Rating) 4.5/5 5,957 reviews

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Fairmont Scottsdale Princess - Image 1
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7575 East Princess Drive, 85255 SCOTTSDALE, United States

Description

Hotel extras

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

Our accommodation(s)

Hotel location

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
United States

GPS:33.645647, -111.917102

Telephone
Fax +1 480-502-9492

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,957 reviews

Customer review rating 1.5/5

Daniel L. Couples - Confirmed reviews ALL

At first, I was given a ground-floor room that walked directly out to the parking lot. I was literally staring at the hood of a car outside my window. That might be acceptable at a budget hotel, but not when paying nearly $800 per night for what is marketed as a luxury experience. When I asked to move rooms, I was charged an additional $50 per night for what was labeled as an “upgrade,” even though it simply brought the room up to what I would consider a reasonable baseline expectation for that price point. I only agreed because I was desperate to avoid spending the stay looking out over a rental car parking area. Honestly, it felt less like a luxury resort and more like being back on childhood road trips staying at roadside motels. The destination/resort fees were also extremely disappointing. I asked for the list of included amenities tied to the fee and was genuinely surprised by how much filler was included. “Fishing equipment” as part of a luxury resort destination fee? That only reinforced the feeling that these charges exist more to inflate pricing than to provide meaningful value. Overall, I came away unimpressed — and not solely because of the room situation or the resort fees. At the end of the day, this feels more like a large conference property than a true luxury destination. If someone is attending a convention or business event, it’s probably a solid option. But for a personal trip with friends or family, I would strongly recommend looking elsewhere.

Dear Mr. L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet the expectations you had for a luxury resort getaway. We sincerely regret your disappointment with the initial room location and understand how important accommodations and views are in shaping the overall guest experience. While we were pleased to offer an alternative room option during your stay, we understand your concerns regarding the additional nightly charge associated with the upgrade. We would like to clarify that the upgraded experience included not only a Junior Suite room category, but also access to our Fairmont Gold experience and amenities, including dedicated concierge services, complimentary deluxe continental breakfast and evening canapés, as well as access to the Well & Being Spa — an amenity that is typically offered at a significantly higher value and was extended at a highly discounted rate. That said, we fully recognize that value is ultimately defined by each guest’s individual expectations and travel purpose. As a family-friendly resort, we offer a wide variety of room types, views, and resort experiences. For any future visit, our team would be more than happy to work closely with you in advance to help identify accommodations that may better align with the type of experience you are seeking. We truly appreciate your candid feedback, as it helps us continue to improve. We hope we may have the opportunity to welcome you again in the future and provide the elevated experience you had anticipated. Warm Regards, Anna Yuryeva

Customer review rating 5.0/5

Rita Z. Business - Confirmed reviews ALL

From the moment I arrived, I felt taken care of. The resort is spread out, but I was whisked to my room. The Gold Lounge because my favorite place to hang- the food was incredible! My room was fantastic and I appreciated the generous touch of the personal card and snack my first evening. I would highly recommend it. The only constructive feedback I can think to offer is that the notepads were a bit flimsy and the pens not as sturdy.

Good afternoon, Thank you for your kind words regarding your recent stay at Fairmont Scottsdale Princess. We are delighted to hear that you felt well taken care of and enjoyed the offerings of our Gold Lounge, as well as the thoughtful touches in your room. Your feedback about the notepads and pens is appreciated, and we will certainly take it into consideration as we strive to enhance our guests' experiences. We hope to welcome you back for another exceptional stay in the future. Best regards, Angie C. Fairmont Scottsdale Princess

Customer review rating 5.0/5

Scott &. L. S. Business - Confirmed reviews ALL

Our room was great, the spa was fantastic and we loved the warm chocolate chip cookies at night ;-)

Good evening, Thank you for your kind words regarding your recent stay at Fairmont Scottsdale Princess. We are delighted to hear that you enjoyed our property, services, and the warm chocolate chip cookies. Your feedback is greatly appreciated, and we look forward to welcoming you back. Best regards, Angie C. Fairmont Scottsdale Princess

Customer review rating 5.0/5

Lisa R. Families - Confirmed reviews ALL

We enjoyed our stay at the Fairmont Princess. Lots to do with kids. Many pools to enjoy. Waterslides were a hit. Not overly busy, lots of lounge chair access around the pool. Restaurants were great too

Good morning, Thank you for sharing your positive experience at Fairmont Scottsdale Princess. We are delighted to hear that your family enjoyed the variety of activities and amenities we offer, including our pools and dining options. We look forward to welcoming you back for another memorable stay. Warm regards, Angie C. Fairmont Scottsdale Princess

Customer review rating 4.0/5

Sheree B. Solo - Confirmed reviews ALL

My room had some issues with cleanliness and some things not working, however once I spoke with their customer service people/front desk it was resolved within 30 mins at the most. The team is extremely friendly, helpful and knowledgeable. They go above and beyond to ensure your stay is satisfactory. I would definitely stay there again.

Good afternoon, Thank you for your kind words regarding our customer service team. We are pleased to hear that they were able to address your concerns promptly and effectively. Your feedback about the cleanliness and functionality of your room is valuable, and we will ensure it is shared with our housekeeping team to enhance our standards further. We appreciate your willingness to return and look forward to welcoming you back for another enjoyable stay. Best regards, Angie C. Fairmont Scottsdale Princess

Other web-users rate our hotel

  • 688 reviews 8.5/10 Location
  • 1,884 reviews 7/10 Room
  • 2,430 reviews 8.4/10 Service
  • 26 reviews 1.8/10 WiFi
  • 1,255 reviews 8.2/10 Amenities
  • 928 reviews 8/10 Food
  • 487 reviews 7.9/10 Pool
  • 423 reviews 6.8/10 Cleanliness

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