Fairmont Scottsdale Princess 5 stars

Customer review rating (ALL Rating) 4.5/5 6,051 reviews

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Fairmont Scottsdale Princess - Image 1
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7575 East Princess Drive, 85255 SCOTTSDALE, United States

Description

Hotel extras

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

Our accommodation(s)

Hotel location

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
United States

GPS:33.645647, -111.917102

Telephone
Fax +1 480-502-9492

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  6,051 reviews

Customer review rating 1.5/5

Keri M. Families - Confirmed reviews ALL

We expected a leisurely stay at The Princess but it was overcrowded. We assumed due to the low nightly rate, you were not busy but it was the actual opposite. There wasn’t room to even swim because so many people were at the pool. Additionally, our room would not cool down lower than 73 degrees. We put it at 65 around 6pm and it stayed at 73 all night making it hot for all of us and uncomfortable to sleep. Definitely not worth the price after all the taxes and fees - and not what you would expect from a 5 star hotel!

Dear Ms. M., Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations or the standards we strive to uphold. We sincerely apologize for the inconvenience you experienced with both the pool experience and the temperature in your room. We understand how disappointing it must have been to find the pool area overcrowded and not enjoyable for relaxation. While we do experience higher occupancy at times, we recognize that this should never come at the expense of our guests’ comfort, and we regret that this impacted your stay. We are also very sorry that your room did not maintain a comfortable temperature during your visit. Our engineering team will be reviewing this issue to ensure the HVAC system is thoroughly inspected and any underlying issues are addressed. Thank you again for bringing this to our attention. We appreciate your feedback, as it helps us identify areas where we must improve, and we hope to have the opportunity to welcome you back for a more comfortable and relaxing stay in the future. Warm Regards, Anna Yuryeva

Customer review rating 5.0/5

Cece I. Business - Confirmed reviews ALL

I stayed in the Fairmont Gold section and it was a wonderful experience. Rooms were great and the service and products in the lounge were exceptional!

Good afternoon, Thank you for your kind words regarding your recent stay at the Fairmont Scottsdale Princess. We are thrilled to hear that you enjoyed our beautiful property, the Fairmont Gold section, and the exceptional service in the lounge. We look forward to welcoming you back soon. Best regards, Angie C. Fairmont Scottsdale Princess

Customer review rating 5.0/5

Pamela P. Business - Confirmed reviews ALL

Really outstanding, impressed and gratified that FSP does not follow the Big Brand cookie cutter, herding sheep (guests). Creativity, passion, teamwork, respect are all apparent in the team members as they display good old fashioned hospitality with enthusiasm and gratitude.

Good morning, Thank you for your kind words regarding your experience during the IRF Conference. We are delighted to hear that our team's creativity and commitment to outstanding hospitality made a positive impression on you. Your feedback is greatly appreciated and motivates us to continue providing unique and exceptional service. Best wishes, Angie C. Fairmont Scottsdale Princess

Customer review rating 3.0/5

Michael A. Families - Confirmed reviews ALL

We've been staying at Fairmont Scottsdale Princess for 10 years. We visit multiple times in a year. Halloween, Christmas, and Easter are staples in are family traditions. We included Grandparents on our recent staycation over Memorial Day Weekend. The stay unfortunately had numerous issues starting from Check-in. Our room was not read by 4PM. This was after I was guaranteed early Check-in through sign-up for All-Accor. It was cited as a large group that was departing didn't leave until 2PM. When I asked for an hour late check-out at my chcek-out, I was denied. The morning was an issue, we were unable to be served food. The Buffet was over an hour wait. We then were sent to Provisions that had a line out the door and all food was gone. We then resorted to the Splash Pool. We knew food would not be served until 11AM. We ordered once 11AM hit. We then waited over 2 hours to be served the food (1:11PM). The server was apologetic. The Manager was less than helpful and I had to force communication. He just said they're aware of it and sorry. We have 2 children aged 4 and 6 year old. We had to result to chips and snacks to preserve the issue. The incredible grounds and long standing history at Fairmont were unfortunately tarnished by the issues.

Dear Mr. A., Thank you for taking the time to share such detailed feedback, and for your continued loyalty to Fairmont Scottsdale Princess over the past 10 years. We truly value your family’s tradition of staying with us during holidays and we are very sorry that this most recent visit did not reflect the experience you have come to expect. Please accept our sincere apologies for the multiple service breakdowns you encountered from check-in through your dining experiences. We understand how frustrating it was to arrive to a delayed room readiness. We are also very sorry for the extended wait times and limited availability you encountered at our dining outlets, as well as the delays in food service at the Sonoran Splash Pool. While this was an exceptionally busy period for our resort, this is not reflective of our usual standards, nor is it an excuse for the service challenges you experienced. Your comments regarding communication from our team have also been shared with our leadership for immediate review and follow-up. As a gesture of goodwill and to acknowledge the inconvenience caused, our team provided a $200 F&B credit during your stay. We are disappointed that we fell short on so many levels during this visit, particularly given your long-standing relationship with our resort. Please be assured that your feedback has been taken seriously and will be used to reinforce expectations with our teams. For any future stays, I would be pleased to personally assist you to help ensure a smoother and more seamless experience. Please feel free to reach me directly at an… We truly hope to have the opportunity to restore your confidence in a future visit and welcome your family back under far more seamless circumstances. Warm Regards, Anna Yuryeva

Customer review rating 5.0/5

Jessica M. Friends - Confirmed reviews ALL

Wonderful

Good afternoon, Thank you for your positive feedback. We are thrilled to hear that you had a wonderful experience at Fairmont Scottsdale Princess. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards, Angie C. Fairmont Scottsdale Princess

Other web-users rate our hotel

  • 691 reviews 8.5/10 Location
  • 1,889 reviews 7.1/10 Room
  • 2,438 reviews 8.4/10 Service
  • 26 reviews 1.8/10 WiFi
  • 1,260 reviews 8.3/10 Amenities
  • 936 reviews 8.1/10 Food
  • 654 reviews 8/10 Vibe
  • 494 reviews 8/10 Pool

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