Fairmont Scottsdale Princess 5 stars

Customer review rating (ALL Rating) 4.5/5 5,508 reviews

Hotel extras

  • Labeled ALLSAFE

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

ALLSAFE approved hotel

Hotel location

Fairmont Scottsdale Princess

7575 East Princess Drive
United States

GPS:33.645647, -111.917102

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

o The Fairmont Scottsdale Princess offers 750 richly appointed guest rooms, including two Presidential Suites, 69 newly renovated Fairmont Gold Rooms and 119 Casitas. Modern and iconic, yet relaxed and inviting, this luxury resort features updated authentically local styling and panoramic views of Scottsdale and the Arizona desert beyond. Whether traveling for business or pleasure, indulge in a full range of amenities, a heartfelt welcome and genuine service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,508 reviews

TripAdvisor Rating  4.5/5  5,036 reviews

Expected better of a high-end resort

TripAdvisor rating 3.0/5

LawrenceS1351 Couples - TripAdvisor review

UPDATE: The rest of our 4-night stay was uneventful. Staff was very friendly and grounds are very nice. We were scared off from the restaurants so did not try them again! Upped our score by 2 points. ORIGINAL: Still early, so maybe it will get better, but -- arrived around 6:45 pm, hungry after a long flight and were told that the resort restaurants were busy but we should be able to get seats. The folks at the front desk seemed to genuinely want to help, but I don't think they know what is actually happening. We walked to a few restaurants and called the others but no luck -- could not even get two adjoining seats at one of the bars. With one exception: an outdoor restaurant. Pretty cold tonight, below 50, but we gave it a try. Has heat lamps -- but the big gas heaters are all off-line! Dinner was good -- pricey but good -- though they forgot to bring our appetizer and then brought it to us as we were finishing our entrees. Back at the room, the internet ($15/day) is incredibly slow - graphics are not loading at all. Oh -- forgot to mention -- they did not give us the room type that we had booked. They helpfully offered to move us to a different room for a $300 upcharge. Final stroke: one of the two in-room coffee cups was a used cup. At a budget hotel, none of this would bother us. But at a luxory resort, we are very disappointed and frankly puzzled. Here for 4 days so I may update .

Good and bad

TripAdvisor rating 3.0/5

lisacR5297KK Business - TripAdvisor review

As a Gold member, I was "upgraded" to a Deluxe view room overlooking the pool. The pool side was great, but my entrance door overlooked the Plaza lounge and the music was blaring until midnight. I was shocked at the level of noise. Otherwise, the property is quite nice. If I were to return, I would specifically request not to be in building E again.

Room not ready by 4pm. Rooms overpriced

TripAdvisor rating 3.0/5

Ambassador816408 Families - TripAdvisor review

We reserved 4 rooms for my mom's 90th birthday. Three of the room were ready early, however, the most important room, my mom and dad's suite was not ready, even by 4pm. The customer service in this case was not especially good. I wish they would have offered them a drink, a different room or something for the fact that the room was not ready. They arrived at the hotel at 3pm and were told their suite would be ready very soon. They sat in the lobby waiting. By 4pm, they were getting quite upset. They were given their room by 4:30. However, when they arrived at their room, there was a room service tray sitting outside the door and there was no tray with macarones and water in their room, like the rest of us had received. Their suite overlooked a parking lot (the Casitas) instead of having a nice view of the pool. That was a disappointment as well. All of the rooms were tidy but not necessarily cleaned that well. There was a lot of dust in the lampshades and on the blinds. All in all it was nice but don't think it was worth the high price per night for the rooms and the suite. I planned this birthday for several months and I was in conctact with Calli Welker who did a great job with planning my mom's birthday dinner at the Bourbon Steak house. I was also contacted by someone else about our rooms to make sure everything would be ready for us. I gave her the names of individuals that would be staying in each room but apparently that was never changed from my name. I had hoped this would be an awesome weekend for my mom's 90th but it started out so badly with them not getting their room on time that it kind of soured the weekend, especially for my mom.

Dear Ambassador816408, Thank you for sharing your feedback with us. We regret to hear about certain aspects of your stay and would like to offer our sincere apology for the opportunities in your experience. Rest assured, guest satisfaction is our top priority. Please reach out to me directly at Lauren.Phillips@Fairmont.com so I may have the opportunity to learn more details and can assist with resolving your concern. Kind regards, Lauren Phillips

Phenomenal Fairmont

TripAdvisor rating 5.0/5

Queenquet Business - TripAdvisor review

I had such a memorable time at the Fairmont. Even though it was a business trip it was phenomenal. It was so great that we stayed in Arizona a few days longer to go to Sedona. Arizona is such a beautiful place

Dear Queenquet, Thank you for sharing your positive review of the Fairmont Scottsdale Princess! We are pleased to hear that your experience has been so enjoyable with us and we have shared your positive comments with our team. Turning moments into memories is extremely important to our resort, so thank you for taking the time to post your experience. We look forward to welcoming you back to the Fairmont Scottsdale Princess soon! Kind regards, Fairmont Scottsdale Princess

Had a good experience

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff was very nice

Good evening Mr. W., We very much appreciate your comments regarding your stay at the Fairmont Scottsdale Princess. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lauren Phillips

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Other web-users rate our hotel

  • 551 reviews 8.2/10 Location
  • 1,660 reviews 6.9/10 Room
  • 2,066 reviews 8.1/10 Service
  • 40 reviews 3.7/10 WiFi
  • 1,057 reviews 8.2/10 Amenities
  • 877 reviews 7.5/10 Food
  • 510 reviews 8.2/10 Pool
  • 463 reviews 5.6/10 Cleanliness

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