Fairmont Scottsdale Princess 5 stars

Customer review rating (ALL Rating) 4.5/5 6,145 reviews

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Fairmont Scottsdale Princess - Image 1
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7575 East Princess Drive, 85255 SCOTTSDALE, United States

Description

Hotel extras

  • Spanish hacienda-style architecture in stunning Sonoran Desert surrounds

  • 5-star meeting facilities including two ballrooms and 21 outdoor venues

  • World-class luxury spa with grotto waterfall and adults-only rooftop pool

  • Access to the PGA Tour-quality golf courses at nearby TPC Scottsdale

Our accommodation(s)

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Room 1

Hotel location

Fairmont Scottsdale Princess

7575 East Princess Drive
85255 SCOTTSDALE
United States

GPS:33.645647, -111.917102

Telephone
Fax +1 480-502-9492

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  6,145 reviews

Customer review rating 3.0/5

Clayton H. Couples - Confirmed reviews ALL

Dear Mr. H., Thank you for your continued loyalty over the past twelve years and for taking the time to share your feedback. We are delighted to know that you continue to enjoy our facilities and restaurants. Please accept our sincere apologies for the unpleasant odor in your room. We understand how much this can impact your comfort, especially after you had experienced a similar issue during a previous stay. While we're glad our concierge was made aware, we regret that we did not provide a better resolution during your visit. Your comments have been shared with our housekeeping and engineering teams so they can thoroughly inspect the room and address the issue. We truly value your patronage and want every stay to reflect the high standards you have come to expect from us. If you are open to discussing your experience further, please reach out to me directly at an… Your feedback is invaluable, and I would welcome the chance to learn more about your stay and explore how we can make your it right. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve. Warm Regards, Anna Yuryeva

Customer review rating 4.0/5

Derek S. Families - Confirmed reviews ALL

Good morning Mr. S., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Scottsdale Princess. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. While many aspects of your stay were exceptional, we regret to hear about your experience with the pool and music and have shared it with our pools department. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Mary S. Royal Services Fairmont Scottsdale Princess

Customer review rating 2.5/5

Joyce B. Couples - Confirmed reviews ALL

Dear Ms. B., Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you experienced during your stay. We are very sorry that your room did not have functioning air conditioning and hot water at the time of your arrival. We completely understand how disruptive and uncomfortable this must have been, especially as these are essential components of any stay. This is not the experience we want for our guests, and we regret that we fell short in this instance. We are pleased to hear that Spencer was able to assist you promptly and that a complimentary night was offered as a gesture of goodwill. We will be sure to recognize him for his efforts in helping to resolve the situation during your stay. Your feedback is important to us, and we are addressing this with our engineering and guest services teams to help prevent similar issues in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience. Warm Regards, Anna Yuryeva

Customer review rating 5.0/5

Denise P. Couples - Confirmed reviews ALL

Good morning, Thank you for your kind words regarding your recent stay at Fairmont Scottsdale Princess. We are delighted to hear that our staff provided attentive service and that you enjoyed the cleanliness of your accommodations and the quality of our on-site dining options. We look forward to welcoming you back for the WM tournament and appreciate your intent to share your experience with friends. Best regards, Angie C. Fairmont Scottsdale Princess

Customer review rating 5.0/5

Renee A. Families - Confirmed reviews ALL

Good afternoon, Thank you for sharing your wonderful experience at Fairmont Scottsdale Princess. We are delighted to hear that your family enjoyed their stay and took advantage of our activities. We look forward to welcoming you back for another memorable visit. Best regards, Angie C. Fairmont Scottsdale Princess

Other web-users rate our hotel

  • 704 reviews 8.3/10 Location
  • 1,921 reviews 7.1/10 Room
  • 2,486 reviews 8.3/10 Service
  • 26 reviews 1.8/10 WiFi
  • 1,291 reviews 8.3/10 Amenities
  • 953 reviews 7.9/10 Food
  • 430 reviews 6.7/10 Cleanliness
  • 340 reviews 7.7/10 Wellness Area

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