Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.3/5 2,799 reviews

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Fairmont Le Château Montebello - Image 1
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392 Notre Dame, J0V 1L0 MONTEBELLO, Canada

Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Telephone
Fax +1 819-423-1133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,799 reviews

TripAdvisor Rating  4.0/5  3,139 reviews

Try for a renovated room.

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

We spent the weekend with friends on the Bed and Breakfast package. While everything from the service to the food was exceptional, as usual, we noticed a significant difference in the quality of the rooms between ours and our friends’. The non-renovated rooms are, while clean, quite dated and show significant signs of wear (at least ours did).

Dear Mr. L., Thank you for sharing your feedback with us following your recent stay at Fairmont Le Château Montebello. We are delighted to hear that you enjoyed the Bed and Breakfast package and found the service and food to be exceptional. Thank you for bringing to our attention the differences in room quality you experienced compared to your friends’ during your stay. Ensuring your comfort is our top priority, and we recognize the significant role that a well-maintained and modern room plays in enhancing your overall experience. We appreciate your valuable insights. They are essential in helping us improve and in continuing to provide our guests with an exceptional experience. We look forward to welcoming you back to Fairmont Le Château Montebello and to providing you with a stay that not only meets but exceeds your expectations. Warm regards, Grégoire

Good stay, average experience

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We stayed at a Pampineau room. Service was great, but the rooms itself was mediocre. Temperature control was inconsistent, amenities were average, and it definitely showed its age.

Dear Mr. T., Thank you for taking the time to provide feedback on your recent stay at Fairmont Le Château Montebello. We are pleased to hear that you found our service to be great; however, we regret that the room did not meet your expectations in terms of comfort and amenities. We take your comments seriously and are committed to providing our guests with the highest quality of service and accommodations. We will be reaching out to you via email to discuss your concerns in more detail and explore how we might improve your experience in the future. Thank you once again for your feedback. We value your input and look forward to the opportunity to serve you better in the future. Warm regards, Grégoire

Customer review rating 4.0/5

Joel J. Couples - Confirmed reviews ALL

Warm personel, nice cozy place and lots of things to do.

Dear Mr. J., Thank you for sharing your kind feedback about your recent stay at Fairmont Le Château Montebello. We're thrilled to hear that you found our hotel cozy and enjoyed the warm hospitality of our staff with also all of our activities, adding enjoyment to your visit with us. We look forward to welcoming you back soon for another memorable experience at Fairmont Le Château Montebello. Warm regards, Grégoire

Beautiful site and central common space. Horrible room.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The site is beautiful and the common central space is amazing. We enjoyed spending time outside and having a drink in the common area with the fireplace (gorgeous). We booked a king room with a jacuzzi, but nowhere it was indicated that these rooms felt like a dungeon and were in the basement. We asked to switch room after seeing. However, the state of the second room was also disconcerting for a place that we thought prestigious. The paint in the bathroom was peeling and the ceiling looked moldy. The shower was really small and old. The furniture was really old and faded as well. Renovation need to be carried out. We should have asked for a third room, but by then I didn't want to ruin our arrival so we decided to keep it and spend our time in the common area. I wouldn't recommend to stay at the Chateau Montebello, but only to visit the site.

Great service

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

We enjoyed our visit/stay at the Fairmont Le Château Montebello very much. The location was great and the service was outstanding. We did have an issue with our bill but the issue was resolved within several days.

Dear Mr. P., Thank you for taking the time to share your experience at Fairmont Le Château Montebello. We are delighted to hear that you enjoyed our beautiful location and the outstanding service provided by our team. We also appreciate your understanding regarding the billing issue you encountered during your stay. We are pleased that this matter was resolved promptly and thank you for your patience as we worked to correct it. We look forward to the opportunity to welcome you back to our hotel. Please do not hesitate to contact us if you need assistance with future bookings. Warm regards, Grégoire

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Other web-users rate our hotel

  • 428 reviews 8.7/10 Location
  • 910 reviews 5/10 Room
  • 1,144 reviews 8.3/10 Service
  • 14 reviews 4.7/10 WiFi
  • 780 reviews 5.4/10 Food
  • 597 reviews 7.8/10 Vibe
  • 322 reviews 3.4/10 Comfort
  • 321 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.