Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 4.1/5 2,084 reviews

Hotel extras

  • Labeled ALLSAFE

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

ALLSAFE approved hotel

Our accommodation(s)

At the Fairmont hotel in Dallas, all 545 rooms and suites combine captivating downtown views with opulent interiors in cream, beige and gold. Marble bathrooms and luxury bedding come as standard in this luxurious city-center retreat.

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,084 reviews

TripAdvisor Rating  4.0/5  3,104 reviews

Certificate of excellence 2023

My stay was fantastic….

Customer review rating 5.0/5

Bree B. Business - Confirmed reviews ALL

But I’m having issues with valet. I paid for what was called a park and play option so my valet was included. Valet would not honor this and I needed to get going so I paid again at the window and said I would just call. I have called a few times and emailed with an individual but the name of Sal who said they were not available to reimburse me but they would mail my check. I followed up with a text to see if Che I was sent bc this all needs to be expensed through my company and I’ve had no response. Hopefully check is in mail but I haven’t seen it yet. My stay was last Thursday. The hotel is fantastic. I always stay there when traveling to my firm in Dallas. I would live your assistance with this issue.

Dear Bree, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please expect to be contacted by hotel management in regard to this stay, we are highly concerned with these remarks and would like to address these issues with you directly. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

Very poor

Customer review rating 0.5/5

Jai Couples - Confirmed reviews ALL

I had several issues having booked FAIRMONT GOLD! 1. I was never asked for my dietary preference. I am a vegetarian and nothing was done to accommodate this. I reached the hotel, and went to the GOLD lounge in the afternoon, but all I could see was just meat-based. 2. I requested the person at the lounge to call a manager. That never happened. I was told that the manager would call me, but that didnt happen either 3. The next morning, my wife needed sanitary pads. She called the front desk as a request and the front desk agent was super rude. He said, you can go and buy it at the store. 4. Since my wife wasnt feeling well, I wanted to have an additional 2 hours for checking out. Again, the front desk agent was very rude and started talking about charges etc and cut me mid sentence multiple times. I am extremely unhappy with Fairmont Dallas and will NOT recommend this to anyone!

Dear Jai, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

It was a good stay

Customer review rating 3.5/5

Wendy M. Business - Confirmed reviews ALL

It took to long to get my room, I was told to go get lunch and my room would be ready in a hour and half, it was not. Then I was told it would be ready by 2, again it was not ready. I finally got my room it was after 4 pm. I will say the room was nice once you did get it. The staff was friendly also.

Dear Wendy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

I expected higher standards from such a good chain

TripAdvisor rating 3.0/5

B1256MSkrisb TripAdvisor review

The bed was comfortable, the room quiet, the AC worked well, however the cleaning left room for improvement. The bathroom floor had not been mopped and the bathtub tile had the previous occupant's hair on the back wall. The garbage has no liners. The kleenex, towels, coffee and sugar weren't replenished daily. The shampoo, lotion and body wash were excellent.

What a bar!

TripAdvisor rating 5.0/5

Christian S TripAdvisor review

Amazing service love the bar. Very convivial, congenial, friendly, and well hung. Love these guys. I'll never stay anywhere else because they let the hookers slip a nip at the bar and grab my junk which is pretty nice

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Other web-users rate our hotel

  • 543 reviews 8.3/10 Location
  • 1,321 reviews 5.6/10 Room
  • 1,472 reviews 8/10 Service
  • 78 reviews 4.2/10 WiFi
  • 512 reviews 5.8/10 Cleanliness
  • 443 reviews 5/10 Comfort
  • 439 reviews 5.5/10 Vibe
  • 402 reviews 5.7/10 Amenities

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