Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,585 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

FAIRMONT 1 QUEEN 300sf, 27sm. City View

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies
  • ChromecastAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes.

Max. number of persons
5
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD SUITE 1 KING 700sf, 65sm. Lounge with Breakfast, Evening Canapes. City View.

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

ONE BEDROOM SUITE 1 KING, 700sf, 65sm. Separate Parlour - City View

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD Junior Suite 2 Queen 450sf 42sm. Lounge w- Breakfast, Evening Canapes. City View

Photo out of - FAIRMONT GOLD Junior Suite 2 Queen 450sf 42sm. Lounge w- Breakfast, Evening Canapes. City View

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes. Open Concept Room with sitting area.

Max. number of persons
6
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD PRESIDENTIAL 1BR SUITE 1 KING 1098sf 102sm Lounge w- Breakfast, Evening Canapes

Photo out of - FAIRMONT GOLD PRESIDENTIAL 1BR SUITE 1 KING 1098sf 102sm Lounge w- Breakfast, Evening Canapes

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes. Luxurious 1 Bedroom Suite with separate living room. City view.

Max. number of persons
4
Area
From 102 m² / 1097 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

1 BEDROOM SUITE 1 QUEEN HEARING AND MOBILITY ACCESS TUB WITH GRAB BARS 700sf 65sm. City View

Photo out of - 1 BEDROOM SUITE 1 QUEEN HEARING AND MOBILITY ACCESS TUB WITH GRAB BARS 700sf 65sm. City View

Separate living room and bedroom area with one queen bed. Grab Bars for tub and toilet. Space under sink for wheelchair.

Max. number of persons
4
Area
From 65 m² / 699 sq ft

Bedding

Queen size bed(s) x1

Queen size sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD SUITE 1KG HEARING AND MOBILITY ACCESS ROLLIN SHWR 700sf 65sm. Lounge with brkfst

Non contractual photo

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 545 rooms
  • 15 rooms for people with reduced mobility
  • 41 connecting rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Spanish

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

26 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Outdoor playground for children

Well-being

Pool Terrace

  • Outside
  • On site

Fitness Center

  • On site
  • On site

  • Parking pricing: 46.49 € 54 USD Per day

Starbucks Coffee

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Terrace

Occupying more than 2,300 square feet on the lobby level at the base of the South Tower, Starbucks at Fairmont Dallas is one of the largest in the city.

PYRAMID BAR

Experience a relaxing escape in the soothing ambience of the Pyramid Bar, where you'll find an extensive drink menu, including many of our signature cocktails, wines, ports, vodkas and rums. The Pyramid Bar offers a refined, refreshing experience.

"You will find everything you need to create your complete wedding experience in our Dallas wedding venues. It all begins with a Fairmont Wedding Specialist to assist you with selecting the appropriate venues to orchestrating last minute details.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,585 reviews

Customer review rating 4.0/5

Anthea P. Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your kind words about the comfort of the bed. Your comments on the room's decor and amenities are noted, and we continuously evaluate our accommodations to enhance the guest experience. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Jeremy W. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and will take note of your observations regarding room upgrades and amenities. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Zina M. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed your experience and found our guest services exceptional. We appreciate your comments about the toilet height and will take them into consideration for future improvements. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Gina O. Families - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to know that you found your experience comfortable and enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 3.0/5

John C. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your experience regarding your recent stay with us at Fairmont Dallas. I am pleased to hear that you appreciated our location, cleanliness, and amenities. However, I regret that your arrival was marred by difficulties with your room key and service delays at the front desk. Your feedback regarding the responsiveness of our staff during your check-in is concerning, and I understand how frustrating it must have been to trek back and forth after a long journey. It is our goal to provide seamless service, and your comments will be taken into account as we continually strive to improve our guest experience. We appreciate your insights and hope that you will consider staying with us again in the future to experience the high standards we aim to uphold. Best regards, Fairmont Dallas

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your kind words about the comfort of the bed. Your comments on the room's decor and amenities are noted, and we continuously evaluate our accommodations to enhance the guest experience. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Jeremy W. Solo - Confirmed reviews ALL

Location was good, rooms a bit dated, no platinum benefits acknowledged (no room upgrade, no welcome amenity, no late check out)

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and will take note of your observations regarding room upgrades and amenities. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Zina M. Business - Confirmed reviews ALL

I loved everything about my experience except the toilets. The toilets were very low to the floor. Which caused me a tiny bit of inconvenience. Guest services was phenomenal! I would definitely visit again.

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed your experience and found our guest services exceptional. We appreciate your comments about the toilet height and will take them into consideration for future improvements. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Gina O. Families - Confirmed reviews ALL

Extremely pleasant experience

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to know that you found your experience comfortable and enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 3.0/5

John C. Business - Confirmed reviews ALL

Below is the review I posted on Expedia...... 6/10 Okay John Solo traveler Sep 3, 2026 Liked: cleanliness, amenities, property conditions & facilities Old-ish location? Checked in about 11pm after a long flight. Exhausted and just wanted to sleep. Trekked all the way up to room. But room cards not working to access room. Went to hallway phone to call front desk. Just rang for forever....no pickup (I knew there were at least 3 people there at the front desk). So, had to wheel my luggage all the way back down to front desk (this is a big hotel with different wings!). Sure enough, there were 3 people there. I told them i had called from the hall phone repeatedly. Their reaction told me it was a familiar experience/occurence for guests....they simply just opted to put me in another room, and called the maintenance tech to repair the door locks. No follow-up after that. The service just did not match with the stars and price for this location.

Dear Guest, Thank you for sharing your experience regarding your recent stay with us at Fairmont Dallas. I am pleased to hear that you appreciated our location, cleanliness, and amenities. However, I regret that your arrival was marred by difficulties with your room key and service delays at the front desk. Your feedback regarding the responsiveness of our staff during your check-in is concerning, and I understand how frustrating it must have been to trek back and forth after a long journey. It is our goal to provide seamless service, and your comments will be taken into account as we continually strive to improve our guest experience. We appreciate your insights and hope that you will consider staying with us again in the future to experience the high standards we aim to uphold. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Amanda D. Business - Confirmed reviews ALL

When I first arrived the hotel was busy receiving guests for multiple events. The bellhop and I noticed my room may not have been thoroughly taken care of by housekeeping. So, when I noticed my sheets may not have been clean and asked the front desk for new sheets he was quick to back me up with my request at the front desk. Then, gracious to offer assistance in moving rooms. I would say your front door/lobby hospitality is one of your greatest strengths!!

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our location and attentive staff left a positive impression on you. Your feedback concerning the housekeeping service has been noted, and we appreciate your understanding during a busy period. We strive to maintain high standards of cleanliness, and it is reassuring to know that our team was able to assist you promptly. Your recognition of our lobby hospitality is greatly appreciated, as it reflects our commitment to guest satisfaction. Thank you for choosing Fairmont Dallas, and we hope to welcome you back in the future. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Edwyn J. H. Business - Confirmed reviews ALL

Night Manager and Gold club staff are outstanding.

Dear Guest, Thank you for your kind words regarding our Night Manager and Gold Club staff. We are delighted to hear that their service met your expectations and contributed to your positive experience at Fairmont Dallas. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Tom L. Business - Confirmed reviews ALL

I was on a business trip and found the accommodations quite nice in that it was well located and also quiet for work and sleep. Staff was very helpful.

Dear Guest, Thank you for your kind words regarding our staff and accommodations. We are pleased to hear that our location and quiet environment contributed positively to your business trip experience. Your feedback is greatly appreciated. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Jeffrey H. Business - Confirmed reviews ALL

It was excellent. Top-notch. I will definitely recommend it to everyone staying in the Dallas area.

Dear Guest, Thank you for your kind words and recommendation. We are delighted to hear that your experience at Fairmont Dallas was excellent. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Nicholas B. Business - Confirmed reviews ALL

The breakfast at the restaurant was not good and very overpriced for the level of food that was served. The hotel should offer the ability to self park. The only parking option is to valet park for $60 or pay the valet host $50 cash.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our front desk staff welcoming. However, we take your comments about the breakfast quality and pricing seriously, as well as your concerns regarding parking options. Your insights are valuable to us and will be considered as we continue to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Connie G. Business - Confirmed reviews ALL

The room was good, service by everyone was excellent. Mattress was pretty awful.

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our location ideal and our service exemplary. We appreciate your comments about the mattress, as guest comfort is a priority for us. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Hope S. Business - Confirmed reviews ALL

Customer service was outstanding. The facility is dated and needs to be updated and the room service food was not good and the selection was worse.

Dear Guest, Thank you for your kind words regarding our customer service. We appreciate your feedback on the facility and room service food selection, as it helps us understand areas for improvement. We will take your comments into consideration for future enhancements. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Chanelle S. Business - Confirmed reviews ALL

I was in my colleague's room when I received the message that my room was ready. So, I asked if they could bring keys to her room. After a few minutes of waiting, I messaged them that I'd just retrieve them on my way to a meeting. After my meeting, I went to the room with my luggage to find that the key didn't work. After going down and coming back up with new keys, I found that those also did not work. I called from the hallway to ask if someone could meet me with the new keys and the team apologized and offered me a room upgrade, which I was told was on a lower floor in the same tower and someone will meet me with the new keys. I went to that level and searched for the room number, but I never found it nor did I see the staff member sent to help me. So, I went back down stairs (now the 3rd time) to collect new keys for a new room in a new tower and was told that the person on the phone made a mistake regarding the new room being in the original tower. I was exhausted, but remained pleasant. I was thankful to finally have a room. While the suite was nice, I did find it to be quite dark (lack of overhead lighting). It may be time for modernization. Lots of uneven lighting which makes it difficult for makeup application. Front drive staff (Rochester?) had a great personality and very attentive.

Dear Guest, Thank you for sharing your experience during your recent stay. I am pleased to hear that you appreciated the attentiveness of our front drive staff. However, I sincerely apologize for the inconveniences you encountered regarding your room keys and the miscommunication about your room's location. Your feedback highlights areas where we can improve our service and communication processes. I understand that the lighting in your suite did not meet your expectations, and I appreciate your comments regarding the need for modernization. We continuously evaluate our accommodations to ensure they align with our guests' preferences and comfort. Your observations will be taken into consideration as we plan for future enhancements. Thank you for your patience throughout your stay, and I hope we have the opportunity to welcome you back in the future for a more seamless experience. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Richard T. Business - Confirmed reviews ALL

Overall, a nice, comfortable hotel that was located well for the conference I was attending. The room was a little dark, however, partly because I could not figure out how to turn a few lights on.

Dear Guest, Thank you for your feedback regarding your stay. We are pleased to hear that you found our location convenient and the beds comfortable. We appreciate your comments about the room lighting and will consider your insights for future improvements. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Robert H. Business - Confirmed reviews ALL

This is the first hotel that I have stayed in since Covid that does a daily room clean, bed service, towel service every day without requesting. The hotel staff were very helpful when I had a question. The Concierge Staff and Valet Service Staff were extremely helpful, polite, and professional.

Dear Guest, Thank you for your kind words regarding your recent stay at Fairmont Dallas. We are pleased to know that you appreciated our daily room cleaning service and found our staff to be helpful and professional. Your feedback on our concierge and valet services is greatly appreciated, as we strive to ensure a comfortable and enjoyable experience for all our guests. Thank you once again for your feedback, and we look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Beck G. Business - Confirmed reviews ALL

Rooms in the South tower show their age. There were not enough power outlets accessible by the bed, and even at the desk I had to get under the desk to the power strip on the floor to plug in my computer. But overall still a very nice hotel.

Dear Guest, Thank you for your feedback regarding your recent stay at Fairmont Dallas. We appreciate your positive remarks about our prime downtown location and the convenience of having a Starbucks onsite. I acknowledge your concerns regarding the accessibility of power outlets in the South tower rooms, and I will ensure that your comments are shared with our management team for consideration. We are pleased that you enjoyed your stay overall. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Bob C. Business - Confirmed reviews ALL

I give the overall experience an "8" as comparing the property to hotel experiences in general, but it would be lower if comparing to my expectations for a Fairmont property. And I'd characterize the experience as "mixed". I say "mixed" because there were very positive things as well as several things that don't match my expectations of a Fairmont property. The most positive was Amy King, Senior Reservations Manager. She was extremely helpful to me in making my reservation. I was also impressed with the desk clerk that helped me check in and again when I locked myself out of my room. And my room was quite spacious, and I felt that housekeeping, and especially the turndown service, did a nice job. And I appreciated the help of the bell staff when storing and retrieving my bags. The property was clean and the lobby area was attractive. But there were other ways that service seemed lacking. The line to check in was long and slow. The valet staff seemed absent at times and disinterested at others. I believe only one of three elevators as working in the tower in which I was located. And the decor of the rooms and hallways struck me as strange. It didn't exactly seem tired, but it was so dark and just seemed off. And as such, it certainly didn't seem fresh or inviting.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Dallas. We appreciate your recognition of the efforts made by our staff, particularly Amy King and the front desk team, in providing you with helpful service. It is heartening to know that you found your room spacious and that our housekeeping and bell staff met your expectations. However, we acknowledge your concerns regarding the check-in process and the availability of our valet staff. We strive to provide a seamless experience for all our guests, and your comments will be taken into consideration as we continue to improve our service. Additionally, we appreciate your insights on the decor, as we aim to create an inviting atmosphere for our guests. We value your feedback and hope that you will consider staying with us again in the future, allowing us the opportunity to exceed your expectations. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Dana B. Couples - Confirmed reviews ALL

Good overall. Valet is WAY too expensive.

Dear Guest, Thank you for your feedback. We appreciate your positive remarks about your overall experience. We understand your concerns regarding the valet pricing, which reflects the premium services provided to our guests. Your input is valuable and will be taken into consideration. Best regards, Fairmont Dallas

Customer review rating 3.5/5

James Z. Couples - Confirmed reviews ALL

The personnel were very helpful and courteous. The room was unacceptable as the room air conditioner did not cool the room to our satisfaction. Even wore the toilet leaked water over the bathroom floor. The manager was thoughtful enough to discount the cost for the room.

Dear Guest, Thank you for your feedback. I am glad to hear that our staff provided courteous service. However, I regret that the air conditioning and bathroom issues affected your experience. We appreciate your understanding regarding the room discount offered during your stay. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Michelle C. Business - Confirmed reviews ALL

Phil in the concierge team was exceptional. Knowing this Aussie girl was traveling alone, he consistently took the time to check in on me and make sure I was doing well. He provided fantastic local recommendations, and his whole team offered amazing customer service. The check-in staff were also very helpful. Thank you for a great experience.

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that Phil and our concierge team provided exceptional service and made your experience memorable. It is always our goal to ensure our guests feel welcomed and well taken care of. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. Best regards, Fairmont Dallas

Other web-users rate our hotel

  • 770 reviews 8.6/10 Location
  • 1,925 reviews 5.2/10 Room
  • 2,533 reviews 8.5/10 Service
  • 106 reviews 4.1/10 WiFi
  • 794 reviews 4.1/10 Amenities
  • 787 reviews 5.4/10 Vibe
  • 641 reviews 5.1/10 Comfort
  • 636 reviews 5.6/10 Cleanliness

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