Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,625 reviews

Best price
guarantee
Fairmont Dallas - Image 1
Fairmont Dallas - Image 2
Fairmont Dallas - Image 3
Fairmont Dallas - Image 4
1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,625 reviews

Customer review rating 4.0/5

Barbara S. Business - Confirmed reviews ALL

This stay was for a real estate convention taking place at the hotel. We came a day early so my husband could work while I attended the convention. Overall the room was very nice. We had a bit of trouble keeping the room at a comfortable temperature. There appeared to be an issue with the elevators as it took forever to get o and from the top floor. Frustrating when you have classes and breakout sessions that begin at a specific time. Convention spaces were quite nice and the food provided was excellent.

Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your room and found our convention spaces and food to be excellent. However, we sincerely apologize for the inconvenience you faced regarding the temperature control in your room and the delays with the elevators. We understand how these issues can impact your stay, especially during a busy convention. Your feedback is invaluable, and it will assist us in addressing these matters more effectively for future guests. Thank you once again for your comments. We hope to welcome you back to Fairmont Dallas soon. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Thomas B. Business - Confirmed reviews ALL

From the moment I arrived at the Dallas Fairmont, great customer service was present. That is what made the stay. Check-in was mostly a breeze. The room was great; quiet, clean and temperature control worked as it should. I especially liked the spacious walk-in closet. The only negative was a morning elevator malfunction with two elevators out on morning one. (They were operational by lunchtime.) Checkout efficient even with lots going on at the same time.

Dear Guest, Thank you for sharing your positive experience at Fairmont Dallas. We are pleased to hear that our staff provided exceptional service and that you enjoyed your clean and comfortable room, especially the spacious walk-in closet. We appreciate your understanding regarding the temporary elevator issue on your first morning, and we are glad it was resolved promptly. Your feedback regarding the efficiency of checkout during a busy time is also valued. We look forward to welcoming you back for another enjoyable stay. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Jennifer T. C. Business - Confirmed reviews ALL

When I first arrived, Daryl(?) from the concierge desk was very welcoming and helpful. He answered a lot of my questions, very polite and even gave me a boxed water, which was appreciated. There was a girl with glasses (sorry i didn’t get her name) at reception; she was also very polite and when I told her it was my belated bday, she offered me a suite! These things made me feel appreciated and added to the stay. I will definitely stay here in my next visit to Dallas!

Dear Guest, Thank you for taking the time to share your positive experience at Fairmont Dallas. We are delighted to hear that Daryl from our concierge desk provided you with a warm welcome and that our reception team made your stay special with a suite upgrade for your belated birthday. It is wonderful to know that our staff's efforts to go above and beyond contributed to your appreciation of our services. We look forward to welcoming you back on your next visit to Dallas and continuing to provide you with exceptional experiences. Best regards, Fairmont Dallas

Customer review rating 1.5/5

Terry M. Business - Confirmed reviews ALL

I stayed at the hotel for a convention. I had thought that the Fairmont was a 5-Star Hotel, but I was sorely disappointed. Philip at concierge and front desk clerk extremely nice, but the venue itself was disappointing. The elevators were not working, seemed that only one was. You would have to wait for 4 or 5 elevators before you could squeeze on. The majority of us ended up taking the stairs to try to get to our convention on time, but that was a heck of a lot of flights considering I was on the 21st floors. I orderd a "Bee's Knees" martini at the bar, and the glass had somebody elses lipstick on it. The bartender seemed irritated that I asked for a clean glass. There were not enough glasses at the water and ice tea stations in our lunch in the exhibition room, I had to go without a drink. The sink in my room backed up in the middle of the night. It left a mess in the sink and it smelled like vomit, disgusting. Disappointed was the theme for my whole stay.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us at Fairmont Dallas. I sincerely apologize for the inconveniences you experienced during your visit, particularly regarding the elevator situation and the cleanliness of the glassware. It is disheartening to learn that these issues affected your overall impression of our hotel. I appreciate your commendation of our staff members, Philip and the front desk clerk, who strive to provide exceptional service. However, it is clear that we fell short in other areas, including the operational efficiency of our facilities and the upkeep of our dining services. I also regret to hear about the plumbing issue in your room, as this is not indicative of the standards we aim to uphold. Your comments have been shared with our management team for further review. We value your insights and hope you will consider giving us another opportunity to provide you with a more positive experience in the future. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Deborah G. Business - Confirmed reviews ALL

Nice and very helpful staff. Rooms have had minimal updates over the years. Bed uncomfortable and carpets shabby. Deadbolt didn’t work but three was a chain lock added. Requested refrigerator degree like crazy and door was “repaired” but I had to lift it to be sure it actually closed. Gym has a variety of equipment though out of 3 treadmills, one sounded like it would fall apart with every step, one worked fully, and one of them worked until the last day… this one tried to start but the belt wouldn’t move. A maintenance person walked in while I was there and when I told him he tested and confirmed I was correct and acted like he’d get on it. That was the day I checked out.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our staff and the dining experience, as we strive to provide excellent service and quality food. However, I regret to hear that your experience was marred by the condition of the hotel and the amenities. Your comments about the need for renovations and maintenance have been duly noted. While we continuously work to enhance our facilities, I understand that certain aspects of your stay did not meet your expectations. It is our priority to ensure that all equipment, including gym facilities, are in proper working order to guarantee a comfortable experience for our guests. We value your insights and will take them into consideration for future improvements. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Fairmont Dallas

Other web-users rate our hotel

  • 789 reviews 8.5/10 Location
  • 2,005 reviews 5.2/10 Room
  • 2,576 reviews 8.4/10 Service
  • 115 reviews 3.4/10 WiFi
  • 833 reviews 3.8/10 Amenities
  • 800 reviews 4.9/10 Vibe
  • 691 reviews 5.2/10 Cleanliness
  • 673 reviews 5.1/10 Comfort

Powered by Trustyou