Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,576 reviews

Best price
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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,576 reviews

Customer review rating 1.0/5

Jonathan A. S. Business - Confirmed reviews ALL

First time staying at this hotel. I visit often for work and probably will never stay here again. The room quality for the price paid is does not match. On top of it this staff at the lobby bar were incredibly rude after multiple people had asked for the World Cup game to be put on. As a paying customer I don’t need to be told to go somewhere else to watch it when there’s three TVs and you could’ve easily accommodated one to be in the game. Stubborn Service is just incredibly unnecessary and leaves the sour taste in every guest mouth do better.

Dear Guest, Thank you for sharing your feedback regarding your recent visit to Fairmont Dallas. I appreciate your comments regarding the location and am sorry to hear that your experience did not meet your expectations, particularly concerning the accommodations and room quality. We strive to provide a comfortable and enjoyable stay for all our guests, and your insights are invaluable in helping us improve. I also regret to learn about your experience at the lobby bar. Our staff is trained to provide excellent service, and it is disappointing to hear that this was not reflected during your visit. We take guest feedback seriously and will review this matter with our team to ensure a more accommodating atmosphere in the future. We appreciate your patronage and hope that you might consider giving us another opportunity to provide you with a better experience in the future. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Trisha E. Business - Confirmed reviews ALL

The staff was very kind and helpful. Especially the guy who checked me in! Room was comfortable and clean. View was nice and the amenities were very convenient!

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impression and that you found your accommodations comfortable and clean. Your feedback about the amenities is also appreciated. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Adrien F. Solo - Confirmed reviews ALL

Very old and dated hotel. Gym was dirty as if no staff member had checked on it in a long time - no towels, garage container spilling out. I would not stay again.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We regret to learn that the condition of our facilities did not meet your expectations. Your concerns regarding the gym's cleanliness will be addressed with our team to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Mark G. Families - Confirmed reviews ALL

Family trip for World Cup, very nice spacious room great location bathroom was underwhelming when compared to the suite. Shower over bath and very small. Otherwise it was great.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found the room spacious. We appreciate your comments about the bathroom and will take them into consideration for future enhancements. Best regards, Fairmont Dallas

Customer review rating 2.5/5

Ayano T. Couples - Confirmed reviews ALL

Rooms are outdated and bathroom cleanliness was questionable. Shower curtain was dirty and felt amenities were lacking. Breakfast service was not as attentive based on the amount of people there. I had to ask for my napkin to be changed as there was a long hair in the first one provided.

Dear Guest, Thank you for your feedback regarding your recent stay. I regret to learn that the condition of your accommodations did not meet your expectations and that the cleanliness of your bathroom was not satisfactory. I also apologize for the service issues you encountered during breakfast. Your comments are valuable to us as we strive to enhance our guest experience. Best regards, Fairmont Dallas

Other web-users rate our hotel

  • 774 reviews 8.5/10 Location
  • 1,995 reviews 5.3/10 Room
  • 2,604 reviews 8.6/10 Service
  • 110 reviews 2.9/10 WiFi
  • 838 reviews 4/10 Amenities
  • 798 reviews 5.2/10 Vibe
  • 681 reviews 5.2/10 Comfort
  • 678 reviews 5.4/10 Cleanliness

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