Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,603 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,603 reviews

Customer review rating 3.0/5

Sara F. Couples - Confirmed reviews ALL

Stayed for my birthday and was upgraded for free to a suite. I loved that! However , the room itself was sad and not up to par with the Fairmont standard . The carpet next to the bed had a blood or wine stain ( worrisome at most), the light fixture in the living area of the suite above the dining room table had a light bulb out, and the amenities box by the TV had something missing which worried me if I was going to be charged for something never there . Thankfully I was not. The kitchen needs to stay open later than 10pm there I think. Dallas is a great place to stay and their in room dining menu did not state the times it was open or closed, so disappointingly we found out the hard way and went to bed hungry. It was a great stay other than that .

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your complimentary suite upgrade and appreciate your kind words about your experience. However, I would like to sincerely apologize for the condition of your suite and any concerns it may have caused. Cleanliness and attention to detail are of utmost importance to us, and I regret that we did not meet your expectations in this regard. Please know that we take such matters seriously and will ensure they are addressed with our housekeeping team. Regarding the in-room dining hours and menu information, we appreciate your suggestion about extending kitchen hours. Your feedback will be shared with our food and beverage team for their consideration. We understand the importance of clear communication regarding service availability. Thank you once again for your comments, and we hope to have the opportunity to provide you with a more seamless experience in the future. Best regards, Fairmont Dallas

Customer review rating 2.5/5

Thomas S. Couples - Confirmed reviews ALL

The staff was very friendly and helpful. The location was perfect for our needs The cost was reasonable. Otherwise, the experience was less than satisfactory. Two of our four days we received no cleaning or turn-down service. The internet service was spotty and poor, despite my having signed up for Accor specifically to get better internet. Accor itself is immensely confusing.

Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely appreciate your recognition of our friendly staff and convenient location. However, we regret to learn that your experience fell short in terms of housekeeping services and internet connectivity. Our team strives to maintain high standards, and we acknowledge that inconsistencies in these areas can be frustrating. Your comments about the Accor program will also be taken into consideration as we continuously seek to improve our services. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Federica F. Business - Confirmed reviews ALL

I've stayed 3 nights and slept so well I had a lovely views and really get the most out of the experience in the US.

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your accommodations and the views, and that you had a restful experience. It is always our aim to provide memorable stays for our guests. Best regards, Fairmont Dallas

Customer review rating 4.5/5

James F. Couples - Confirmed reviews ALL

Customer service was excellent. Everyone That worked there was super nice.

Good Evening Mr. F.- Thank you so much for your kind words. We’re thrilled to hear that you experienced excellent customer service and that our team made a positive impression during your stay. We truly appreciate you taking the time to share your feedback and hope to welcome you back to Fairmont Dallas again soon. Warm regards, Desire Rivas Director of Front Office

Customer review rating 2.5/5

Rebekah N. Business - Confirmed reviews ALL

The hotel was nice, and the breakfast and the service from the staff we interacted with were good. However, the room was dirty when I checked in, the bathroom had no fan, the wallpaper was peeling, and the carpet was stained. Overall, it just wasn’t the best compared to other Fairmont locations.

Good Evening Mr. N.- Thank you for taking the time to share your experience with us. While I am pleased to hear that you enjoyed the breakfast and the service provided by our team, I am truly sorry for the condition of your guestroom upon arrival. This is not reflective of the high standards we strive to deliver, nor is it consistent with the Fairmont experience you should always expect. Please accept my sincere apologies for the cleanliness issues, the maintenance concerns with the bathroom fan and wallpaper, and the condition of the carpet. Your comfort and satisfaction are extremely important to us, and it is clear we fell short in providing the quality you rightfully anticipate, especially compared to other Fairmont properties. I have already shared your comments with our Housekeeping and Engineering teams so we can address these concerns promptly and ensure this does not happen again. We genuinely appreciate your feedback as it allows us to improve and better serve our guests. If your travels bring you back to the area, I would welcome the opportunity to personally assist with your reservation and ensure a much more seamless and enjoyable stay. Desire Rivas Director of Front Office Fairmont Dallas

Other web-users rate our hotel

  • 786 reviews 8.5/10 Location
  • 1,991 reviews 5.3/10 Room
  • 2,543 reviews 8.4/10 Service
  • 116 reviews 3.5/10 WiFi
  • 812 reviews 4.1/10 Amenities
  • 792 reviews 5/10 Vibe
  • 680 reviews 5.5/10 Cleanliness
  • 673 reviews 5.4/10 Comfort

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