Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,527 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Book this hotel
Room 1
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Room

FAIRMONT 1 QUEEN 300sf, 27sm. City View

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies
  • ChromecastAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes.

Max. number of persons
5
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD SUITE 1 KING 700sf, 65sm. Lounge with Breakfast, Evening Canapes. City View.

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

ONE BEDROOM SUITE 1 KING, 700sf, 65sm. Separate Parlour - City View

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD Junior Suite 2 Queen 450sf 42sm. Lounge w- Breakfast, Evening Canapes. City View

Photo out of - FAIRMONT GOLD Junior Suite 2 Queen 450sf 42sm. Lounge w- Breakfast, Evening Canapes. City View

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes. Open Concept Room with sitting area.

Max. number of persons
6
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD PRESIDENTIAL 1BR SUITE 1 KING 1098sf 102sm Lounge w- Breakfast, Evening Canapes

Photo out of - FAIRMONT GOLD PRESIDENTIAL 1BR SUITE 1 KING 1098sf 102sm Lounge w- Breakfast, Evening Canapes

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes. Luxurious 1 Bedroom Suite with separate living room. City view.

Max. number of persons
4
Area
From 102 m² / 1097 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

1 BEDROOM SUITE 1 QUEEN HEARING AND MOBILITY ACCESS TUB WITH GRAB BARS 700sf 65sm. City View

Photo out of - 1 BEDROOM SUITE 1 QUEEN HEARING AND MOBILITY ACCESS TUB WITH GRAB BARS 700sf 65sm. City View

Separate living room and bedroom area with one queen bed. Grab Bars for tub and toilet. Space under sink for wheelchair.

Max. number of persons
4
Area
From 65 m² / 699 sq ft

Bedding

Queen size bed(s) x1

Queen size sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD SUITE 1KG HEARING AND MOBILITY ACCESS ROLLIN SHWR 700sf 65sm. Lounge with brkfst

Non contractual photo

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 545 rooms
  • 15 rooms for people with reduced mobility
  • 41 connecting rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Spanish

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

26 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Outdoor playground for children

Well-being

Pool Terrace

  • Outside
  • On site

Fitness Center

  • On site
  • On site

  • Parking pricing: 54 USD 54 USD Per day

Starbucks Coffee

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Terrace

Occupying more than 2,300 square feet on the lobby level at the base of the South Tower, Starbucks at Fairmont Dallas is one of the largest in the city.

PYRAMID BAR

Experience a relaxing escape in the soothing ambience of the Pyramid Bar, where you'll find an extensive drink menu, including many of our signature cocktails, wines, ports, vodkas and rums. The Pyramid Bar offers a refined, refreshing experience.

"You will find everything you need to create your complete wedding experience in our Dallas wedding venues. It all begins with a Fairmont Wedding Specialist to assist you with selecting the appropriate venues to orchestrating last minute details.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,527 reviews

Customer review rating 4.0/5

Dan K. Business - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location and value met your expectations during your short trip. We hope to welcome you back to Fairmont Dallas in the future. Best regards, Fairmont Dallas

Customer review rating 1.0/5

Isabella R. Solo - Confirmed reviews ALL

Miss R., Thank you for sharing your feedback. I am so sorry for our lack of clear communication regarding our scheduled maintenance and the limitations it caused during your visit, as well as for your overall stay falling so far short of Fairmont standards. Please rest assured that the refund for the erroneous $6 Red Bull charge has already been processed to your method of payment. Additionally, our leadership team has taken the room out of service to address the maintenance and housekeeping issues you noted, and we have reviewed our communication protocols directly with our team. I deeply regret that your visit was a disappointing one but I appreciate the candid review as we work to improve our guest experience. Warm regards, Eric Rogers-Lu Director of Rooms

Customer review rating 4.0/5

Sarah D. Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the bed comfortable and enjoyed our amenities. We understand that the refrigerator usage can be inconvenient for personal items, and we appreciate your insights. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Denis H. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your recent experience at Fairmont Dallas. We are delighted to hear that our staff and group meals met your expectations and contributed positively to your meeting. Your feedback is greatly appreciated. Best regards, Fairmont Dallas

Customer review rating 4.0/5

John B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our hotel and staff. We appreciate your feedback about the bathrooms in our Gold Suites. Your insights are valuable as we continuously strive to enhance our guest experience. Best regards, Fairmont Dallas

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location and value met your expectations during your short trip. We hope to welcome you back to Fairmont Dallas in the future. Best regards, Fairmont Dallas

Customer review rating 1.0/5

Isabella R. Solo - Confirmed reviews ALL

I booked a room at the Fairmont Dallas for a one night stay. When I checked into the hotel I asked if it was possible to extend my stay and was told no due to maintenance. I asked if I could at least have a late checkout, I was also told no due to maintenance. I emailed The Fairmont Dallas to ask why I was not made aware ahead of time that the hotel would be closed for maintenance and was told because I only booked my room for one night. I was given an extra hour to checkout and that was it. I understand I only booked my room for one night but if I had known ahead of time that extending my stay or checking out later would not be possible, I would have booked at a different hotel. My room was underwhelming to say the least. The sheets looked like they had not been changed and there was water damage on the ceiling in the bathroom. My one night stay was almost $600 but I had to see water damage in the bathroom. Not to mention when I left Dallas and received my invoice, I was billed $6 for a “redbull.” I did not use or consume anything in my room. I’m not sure the “mini bar” was even stocked to use anything. I’ve stayed at The Fairmont in many other places and never have I felt that my room was dirty, the staff was rude, or that whoever does inventory would falsify records and essentially steal money from me. Will never stay at this location again.

Miss R., Thank you for sharing your feedback. I am so sorry for our lack of clear communication regarding our scheduled maintenance and the limitations it caused during your visit, as well as for your overall stay falling so far short of Fairmont standards. Please rest assured that the refund for the erroneous $6 Red Bull charge has already been processed to your method of payment. Additionally, our leadership team has taken the room out of service to address the maintenance and housekeeping issues you noted, and we have reviewed our communication protocols directly with our team. I deeply regret that your visit was a disappointing one but I appreciate the candid review as we work to improve our guest experience. Warm regards, Eric Rogers-Lu Director of Rooms

Customer review rating 4.0/5

Sarah D. Business - Confirmed reviews ALL

The bed was comfortable bed, there were great amenities, but super annoying use of the refrigerator for overpriced drinks I'm not interested in purchasing. I like having a fridge for things like leftovers or my own drinks. So that was kinda lame.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the bed comfortable and enjoyed our amenities. We understand that the refrigerator usage can be inconvenient for personal items, and we appreciate your insights. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Denis H. Business - Confirmed reviews ALL

Every aspect was great for the meeting.

Dear Guest, Thank you for your kind words regarding your recent experience at Fairmont Dallas. We are delighted to hear that our staff and group meals met your expectations and contributed positively to your meeting. Your feedback is greatly appreciated. Best regards, Fairmont Dallas

Customer review rating 4.0/5

John B. Couples - Confirmed reviews ALL

Great experience overall but the bathroom was very small in the Gold Suite

Dear Guest, Thank you for your kind words regarding our hotel and staff. We appreciate your feedback about the bathrooms in our Gold Suites. Your insights are valuable as we continuously strive to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 1.5/5

Devan K. Couples - Confirmed reviews ALL

We visited Dallas for a wedding and stayed at your hotel on OU/TX weekend. It seemed that a lot of your employees were overwhelmed with the abundance of college kids. We were treated rudely on more than one occasion. For the price, I would have expected much better service. Won’t be staying here again.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the experience you described, as it is our priority to provide a welcoming and professional environment for all guests. It is unfortunate that our service did not meet your expectations during a busy event weekend. Your comments will be reviewed with our team to enhance our guest experience in the future. Best regards, Fairmont Dallas

Customer review rating 0.5/5

Reza A. Couples - Confirmed reviews ALL

Booking with the Fairmont for our wedding weekend was the most stressful part of our wedding planning experience. From issues setting up our booking site (which never fully displayed the proper rooms), to some VIPS not receiving the proper room upgrade or welcome amenities (us included), it was one mistake/undelivered “guarantee” after another. What’s worse is the fact that there was no action or attempt to rectify the issues. The valet rate was not reduced for our guests, our suite had plumbing issues that weren’t fixed, shower toiletries not restocked, minibar items missing and we were almost charged, the bar did not stay open late as requested after our reception, and no one showed kindness to us or our guests when we asked for help. It was one excuse after another. I had to constantly show proof of what was agreed upon between us and Sarah Sweeney, so clearly she did not do her job properly. Her lack of communication with us throughout the process, as well as with her staff to ensure a smooth event made for a disaster of a wedding block. For the price we paid, it is unacceptable. She has yet to respond after I let her know of the multitude of issues we experienced at the Fairmont.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience with us during your wedding weekend. I am truly sorry to learn that your stay did not meet the expectations we strive to uphold, particularly during such a significant occasion. It is concerning to hear about the challenges you faced with your booking site and the miscommunication regarding room upgrades and amenities. Our aim is to provide seamless service, and I apologize for any shortcomings that contributed to your stress. Regarding the plumbing issues and the minibar discrepancies, this falls below our standards, and I appreciate you bringing it to our attention. I understand your disappointment about the valet rates and the bar hours, and I regret that we were not able to meet your requests. Your experience is important to us, and I assure you that your feedback will be reviewed internally to improve our services. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Ann R. Couples - Confirmed reviews ALL

Very nice time--we enjoyed the strawberries and prosecco very much. It was also close to the restaurants and wedding venue.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, as well as the strawberries and prosecco. It is wonderful to know that your experience contributed positively to your time in Dallas. Best regards, Fairmont Dallas

Customer review rating 3.5/5

William R. Couples - Confirmed reviews ALL

Room is comfortable . Service level is just ok. Staff is friendly when you can talk to them. Can’t get anyone to answer phone for any services. Lobby bar drastically understaffed and closes too early. Can’t get football games on certain channels. Left a $600 pair of eyeglasses on table at dinner at bar and it disappeared into the ether. Nobody bothered to turn in to lost and found.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Fairmont Dallas. We are pleased to hear that you found your room comfortable, but we regret that the service you received did not meet your expectations. Please know that our team strives to provide attentive service, and we will review your concerns regarding communication and the staffing of our lobby bar. Additionally, we take lost items seriously, and we encourage guests to report any missing belongings to our staff. Your comments are invaluable as we continually seek to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Suleman L. Business - Confirmed reviews ALL

Good hotel but the room furniture eating off especially bed headboard etc.

Dear Guest, Thank you for your feedback regarding the furniture in your room. We appreciate your comments and will certainly take them into consideration as we continually strive to enhance our guests' experiences. Best regards, Fairmont Dallas

Customer review rating 1.5/5

Jennifer F. Business - Confirmed reviews ALL

This hotel location desperately needs a refresh. The rooms are worn and with visible dirt/bathtubs peeling, and dirty carpet. There was only 1 working elevator, which resulted in a 10-15 min wait to go down the elevator from the 10th floor at peak times.

Good afternoon Ms. F., Thank you for sharing your feedback. I sincerely apologize that the condition of your guestroom and the cleanliness of the bathtub and carpeting fell short of your expectations. We understand how important a well-maintained, comfortable room is to an enjoyable stay. I also regret the inconvenience caused by the elevator delays, particularly during peak hours. Please know that your comments regarding cleanliness and room condition are taken seriously and will be shared with the appropriate teams for review and follow-up. We appreciate your candid feedback, as it helps us identify opportunities to improve our facilities and guest experience. We regret that we did not deliver the experience you deserved and hope to have another opportunity to welcome you back for a more positive stay. Warm regards, Fairmont Dallas Management Team

Customer review rating 3.0/5

Matthew N. Business - Confirmed reviews ALL

My stay was great with the exception of long waits for the elevator for all 4 days I was there due to a key elevator being out of commission. I was also not sent my requested receipt upon checkout. Room itself was great and very spacious, hotel was just quite busy with a conference appearing to be staying there with many attendees.

Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the elevator delays, which can be particularly challenging during busy periods. Your comments about the receipt not being sent upon checkout have been duly noted, and we encourage guests to reach out to our front desk for any documentation requests. We appreciate your positive remarks about your room and hope to welcome you back for a more seamless experience in the future. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Katherine T. Business - Confirmed reviews ALL

Overpriced, underwhelming hotel: I was traveling for work and my colleague had wanted to stay at the Fairmont even though it was more than twice as expensive as other options nearby. It wasn't bad, but I don't think it was worth the price. There were lavish details - fresh flowers in the lobby, art, etc...but then the elevator didn't work which made it take way too long to get to your room and back (I tried the stairs one time and got lost). My room was ok but dated.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Fairmont Dallas. We appreciate your comments about the ambiance and aesthetic details of our hotel. However, I regret that your experience did not meet your expectations, particularly concerning the elevator service and the condition of your room. We strive to provide our guests with a comfortable and seamless experience, and your concerns regarding the elevator's functionality and the room's decor have been duly noted. We understand that our pricing reflects the unique offerings of our hotel, and we appreciate your perspective on this matter. Thank you once again for your insights. We hope to have the opportunity to serve you better in the future. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Dan M. Business - Confirmed reviews ALL

Room was nice. AC not was not working as well as it should have. I set it to 64 degree and had to have the fan running on low the whole time. The pyramid breakfast was just okay. The omelet was just fine. You could upgrade to have a breakfast bar with an omelet station like Marriot

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about the comfort of your room. However, I regret to hear about the issues with the air conditioning and your breakfast experience. We continuously strive to enhance our offerings and your suggestions regarding the breakfast options are noted. Your insights are valuable to us as we seek to improve our services. Best regards, Fairmont Dallas

Customer review rating 2.5/5

Mehmet G. Families - Confirmed reviews ALL

My biggest issue was the room because of the traffic noise coming in from the highway. I was given two ear plugs that didn’t work nor do rhe job.

Dear Guest, Thank you for your feedback regarding your recent stay. I sincerely apologize for the disturbance caused by the highway noise in your room. While we strive to provide a comfortable environment, I regret that your experience did not meet expectations. We appreciate your kind words about our staff. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Jason R. Solo - Confirmed reviews ALL

Lovely room re the bed, pillows and linen although lil things like inability to identify valet correctly or welcoming gift as diamond member just a small cake - most if not all holes provide a wine in room when arrive - greatest part of stay was Phillip tour concierge, a true gentleman as well as the barman that made a lovely whiskey sour with finessse

Dear Guest, Thank you for your kind words regarding your recent stay at Fairmont Dallas. We are delighted to hear that you enjoyed your room and the exceptional service provided by our concierge and bar staff. Your feedback about the valet identification and the welcome gift is appreciated, and we will certainly take it into consideration as we strive to enhance our guest experience. We hope to welcome you back in the future for an even more memorable stay. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Ebony T. Business - Confirmed reviews ALL

My overall experience was pleasant. The establishment was clean and convenient. My only issue was only one elevator was functioning which made the wait time excessively long.

Dear Guest, Thank you for your kind words regarding our location and cleanliness. We apologize for the inconvenience caused by the elevator situation, as we strive to ensure a smooth experience for our guests. Your feedback is valuable, and we appreciate your understanding. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Tyler H. Business - Confirmed reviews ALL

The scent on the first floor was a little overpowering at times. I can’t imagine what it’s like for folks sensitive to air fresheners. The duvet covers and blankets were a little to thick and too hot. The vent fan in my room did not work. For the price, the hotel rooms could use some updates. Conference and food were outstanding and highly recommend!

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the conference and found our food offerings commendable. Your comments about the scent on the first floor and the duvet covers are duly noted, and we appreciate your insights on the room amenities. We continually assess our facilities to enhance guest comfort and satisfaction. Thank you for your recommendations, and we hope to welcome you back for another positive experience in the future. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Steve S. Couples - Confirmed reviews ALL

We were celebrating our 30th wedding anniversary. The staff went above and beyond to make our stay memorable. Room upgrade, flower delivery, mousse cake from the restaurant. Just wonderful. The waitstaff in the restaurant were wonderful. And the breakfast options on the menu were full of flavor. The room felt a tad tired. Stuffy so that my allergies kicked in when we were in the room. But other than that, defintiely a 9 our ot 10. And location was perfect for us, right on the edge of the arts district. Everything was in walkable distance.

Dear Guest, Thank you for taking the time to share your experience during your recent stay with us at Fairmont Dallas. We are delighted to hear that our staff contributed to making your 30th wedding anniversary memorable with thoughtful gestures such as a room upgrade and special treats. Your kind words about our service and breakfast options are greatly appreciated. We also acknowledge your feedback regarding the condition of your room. It is important to us that our guests feel comfortable, and we are sorry to learn that you experienced issues with allergens. Your comments will be noted as we continue to enhance our guest experience. Thank you once again for your feedback, and we look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Chelsea H. Couples - Confirmed reviews ALL

Needs improvement. Rooms are outdated and smell of mildew. Broken elevator all 4 days of our stay and working elevator so slow and full that we were unable to get on it multiple times. Toiletries were not replaced by house keeping when depleted and only one bathrobe for 2 people. Ice machine was broken on our floor so we had to wait out the slow, full elevator to get to and from another floor to get ice. Staff was friendly and helpful allowing us to stay in the same room and link our 2 separate reservations. Bar and restaurant staff were friendly as well. We were celebrating my birthday during our stay and despite alerting the hotel in advance and mentioning it at check in no one made mention of the occasion or sent any token from the hotel to celebrate. Not a big deal but seems like a missed opportunity. Also currently trying to sort out a billing issue. Our card was charged for our complimentary breakfast and when we called to address it the person we spoke to was unable to understand the situation or remedy it for us. Hopefully management will reach out to get it resolved. Hotel needs renovation to address rooms and broken elevators, ice machines etc. This was our third stay at a Fairmont property this year and this hotel does not meet the standards of other properties in the brand.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you faced during your visit. Your comments regarding the condition of the rooms and the issues with the elevator and ice machine have been duly noted. We recognize how essential these amenities are for a comfortable experience and are committed to continual improvements. We also regret to hear that housekeeping did not meet expectations regarding toiletries and bathrobes, and we appreciate your feedback regarding the missed opportunity to celebrate your birthday. It is our goal to create memorable experiences for our guests, and we are sorry we fell short in this instance. Regarding the billing issue you mentioned, we understand how important clear communication is, and we will look into this matter to ensure it is resolved promptly. Thank you for recognizing our staff's friendliness, as they strive to provide excellent service. We value your feedback and hope you will consider staying with us again in the future. Best regards, Fairmont Dallas

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