Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,605 reviews

Best price
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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,605 reviews

Customer review rating 5.0/5

Gaelan G. Business - Confirmed reviews ALL

Wonderful experience with gold level service, thank you.

Dear Guest, Thank you for your kind words regarding your experience with our gold level service. It is gratifying to know that you found your stay comfortable and enjoyable. We appreciate your feedback and hope to welcome you back to Fairmont Dallas in the future. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Sara F. Couples - Confirmed reviews ALL

Stayed for my birthday and was upgraded for free to a suite. I loved that! However , the room itself was sad and not up to par with the Fairmont standard . The carpet next to the bed had a blood or wine stain ( worrisome at most), the light fixture in the living area of the suite above the dining room table had a light bulb out, and the amenities box by the TV had something missing which worried me if I was going to be charged for something never there . Thankfully I was not. The kitchen needs to stay open later than 10pm there I think. Dallas is a great place to stay and their in room dining menu did not state the times it was open or closed, so disappointingly we found out the hard way and went to bed hungry. It was a great stay other than that .

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your complimentary suite upgrade and appreciate your kind words about your experience. However, I would like to sincerely apologize for the condition of your suite and any concerns it may have caused. Cleanliness and attention to detail are of utmost importance to us, and I regret that we did not meet your expectations in this regard. Please know that we take such matters seriously and will ensure they are addressed with our housekeeping team. Regarding the in-room dining hours and menu information, we appreciate your suggestion about extending kitchen hours. Your feedback will be shared with our food and beverage team for their consideration. We understand the importance of clear communication regarding service availability. Thank you once again for your comments, and we hope to have the opportunity to provide you with a more seamless experience in the future. Best regards, Fairmont Dallas

Customer review rating 2.5/5

Thomas S. Couples - Confirmed reviews ALL

The staff was very friendly and helpful. The location was perfect for our needs The cost was reasonable. Otherwise, the experience was less than satisfactory. Two of our four days we received no cleaning or turn-down service. The internet service was spotty and poor, despite my having signed up for Accor specifically to get better internet. Accor itself is immensely confusing.

Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely appreciate your recognition of our friendly staff and convenient location. However, we regret to learn that your experience fell short in terms of housekeeping services and internet connectivity. Our team strives to maintain high standards, and we acknowledge that inconsistencies in these areas can be frustrating. Your comments about the Accor program will also be taken into consideration as we continuously seek to improve our services. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Federica F. Business - Confirmed reviews ALL

I've stayed 3 nights and slept so well I had a lovely views and really get the most out of the experience in the US.

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your accommodations and the views, and that you had a restful experience. It is always our aim to provide memorable stays for our guests. Best regards, Fairmont Dallas

Customer review rating 4.5/5

James F. Couples - Confirmed reviews ALL

Customer service was excellent. Everyone That worked there was super nice.

Good Evening Mr. F.- Thank you so much for your kind words. We’re thrilled to hear that you experienced excellent customer service and that our team made a positive impression during your stay. We truly appreciate you taking the time to share your feedback and hope to welcome you back to Fairmont Dallas again soon. Warm regards, Desire Rivas Director of Front Office

Other web-users rate our hotel

  • 786 reviews 8.5/10 Location
  • 1,991 reviews 5.3/10 Room
  • 2,543 reviews 8.4/10 Service
  • 116 reviews 3.5/10 WiFi
  • 812 reviews 4.1/10 Amenities
  • 792 reviews 5/10 Vibe
  • 680 reviews 5.5/10 Cleanliness
  • 673 reviews 5.4/10 Comfort

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