Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,613 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,613 reviews

Customer review rating 4.0/5

Maria P. Business - Confirmed reviews ALL

I loved the room, very spacious and cozy with all necessary amenities and attention to details (eg good bathroom lighting with extra mirrors, convenient closet, good quality slippers). Also the check in experience at the front desk was excellent on my arrival on Sunday 8 February at night (I can’t recall the name unfortunately). They heard my needs and accommodated. I was a bit disappointed by the amount of noise from the street and by the fact that the pool area wasn’t well maintained.

Dear Guest, Thank you for sharing your experience with us. We are delighted to hear that you found your room comfortable and appreciated the amenities provided. It is also encouraging to know that our front desk team made a positive impression on your arrival. We acknowledge your concerns regarding the street noise and the maintenance of the pool area. Your feedback is invaluable as it helps us to identify areas for improvement. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future. Best regards, Fairmont Dallas

Customer review rating 1.0/5

Eric A. Families - Confirmed reviews ALL

I was promised that the pool was heated and it was not meaning it was usable. Google Chromecast was not functioning in the entire hotel. The real problem is that when I approached the front desk for accommodation for these issues I was met with immediate hostility and pushback. A modest concession was made to make up for the issues after exhausting back and forth with the front desk who presented an immediately dismissive attitude. All of this made for an exhausting and unpleasant stay.

Dear Guest, Thank you for sharing your feedback regarding your recent experience at Fairmont Dallas. I am disheartened to learn that your stay was affected by the conditions of our facilities and the interactions with our staff. It is our priority to provide a welcoming environment, and I regret that you felt otherwise. I appreciate your comments about the pool and the Chromecast functionality. While I cannot address specific service interactions, I will ensure that your concerns are brought to the attention of our management team for further consideration. Your feedback is invaluable in helping us improve our guest experience. Thank you once again for your insights. We hope to have the opportunity to serve you better in the future. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Stefanie J. Business - Confirmed reviews ALL

There were wifi issues (there was none) with the South Tower, where I stayed, and apparently only one elevator was working which made things hard. Also, the closet in my room (Room 1416) did not have a rod to hang any clothes on. It had 4 standard coat hooks screwed into the wall with hangers on those. If I had been staying there for more than one night, I would not have been able to stay in that room as there was no where to hang anything. The closet was extremely small as well. I highly suggest at least putting a small rod in the left side of the closet which is the only area one could go. The rod most likely would only be around 14" -16" long as well as that is the depth of the closet.

Dear Guest, Thank you for taking the time to share your experience regarding your recent stay at Fairmont Dallas. I sincerely apologize for the inconveniences you encountered during your visit. It is disheartening to learn about the issues you faced with the Wi-Fi and the elevator service. We understand how important these amenities are for our guests' comfort and convenience. Additionally, I appreciate your feedback regarding the closet space in Room 1416. Your observations about the absence of a hanging rod and the closet size have been noted. We continuously strive to improve our accommodations and your insights will assist us in making necessary enhancements for future guests. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future. Best regards, Fairmont Dallas

Customer review rating 4.5/5

David E. Couples - Confirmed reviews ALL

We were kindly greeted and received exceptional personalized care by all staff. Accommodations were updated classic style with every convenience, and the location is centralized and parking through Valet was efficient.

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that our staff provided you with exceptional service and that you enjoyed our accommodations and convenient location. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Paul C. Business - Confirmed reviews ALL

Great location and comfortable rooms but the wear and tear are noticeable. In room WiFi was almost never working well, with slow speeds and frequently dropped connections. Fairmont needs to invest in the property.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our location and found your room comfortable. We appreciate your comments about the need for updates and the WiFi service, as guest experience is a priority for us. Best regards, Fairmont Dallas

Other web-users rate our hotel

  • 787 reviews 8.4/10 Location
  • 2,004 reviews 5.2/10 Room
  • 2,536 reviews 8.4/10 Service
  • 117 reviews 3.5/10 WiFi
  • 828 reviews 4.1/10 Amenities
  • 793 reviews 4.9/10 Vibe
  • 690 reviews 5.5/10 Cleanliness
  • 673 reviews 5.4/10 Comfort

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