Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.9/5 2,592 reviews

Fairmont Dallas - Image 1
Fairmont Dallas - Image 2
Fairmont Dallas - Image 3
Fairmont Dallas - Image 4

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,592 reviews

TripAdvisor Rating  4.0/5  3,314 reviews

Certificate of excellence 2023

Disappointing Experience at the Fairmont Dallas

TripAdvisor rating 1.0/5

Desiree B TripAdvisor review

My recent stay at the Fairmont Hotel in Dallas left me thoroughly dissatisfied, primarily due to the abysmal customer service I received from the Front Desk staff. As a frequent traveler who expects a high standard of service from luxury hotels, my experience at the Fairmont fell far short of even basic expectations. Upon check-in, I was greeted with what can only be described as sketchy sales techniques aimed at upselling products and services that were either not available or poorly communicated. This approach seemed more fitting for a pushy timeshare presentation than a reputed 5-star hotel. The staff member I dealt with showed a blatant disregard for honesty and transparency, attempting to push upgrades and additional services without clearly stating their availability or the actual benefits. What struck me the most was the utter lack of accountability and professionalism in their communication. When I raised concerns about the availability of a room upgrade that we paid for at check in, I was met with evasive responses and excuses rather than a genuine effort to resolve the issue. Instead of acknowledging the mistake or attempting to find a solution, the staff member was dismissive and borderline rude in their demeanor. This kind of attitude is completely unacceptable in any service industry, let alone in a supposedly prestigious hotel. Throughout my stay, I encountered further instances where the Front Desk staff demonstrated a lack of empathy and understanding towards our needs. Simple requests for information or assistance were met with delays and a noticeable lack of urgency. It was evident that customer satisfaction was not a priority for the staff members and the management I interacted with, which is surprising and disappointing for a hotel of this caliber. The overall impression I took away from my stay at the Fairmont Dallas was one of frustration and regret. The hotel itself may boast impressive facilities and a desirable location, but these positives were overshadowed by the unprofessional and discourteous behavior of its Front Desk staff. In a competitive hospitality industry where customer service can make or break a reputation, the Fairmont Dallas failed spectacularly. In conclusion, I would caution any prospective guests considering a stay at the Fairmont Dallas to manage their expectations regarding customer service. While the physical amenities of the hotel may meet some standards of luxury, the same cannot be said for the service standards upheld by its Front Desk. Until significant improvements are made in how guests are treated and how issues are addressed, I cannot in good conscience recommend this establishment to others seeking a pleasant and stress-free hotel experience.

Dear Desiree, Thank you very much for taking the time to share your comments regarding your stay at Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. This feedback is very concerning to us and we encourage you to call the hotel directly and request to speak to management, or share your preferred contact method with our team via Facebook to be contacted by management in regards to this stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very good

Dear Angela, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Fairmont Dallas Team

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Terrible, hotel is tired and run down. Restaurant's offering is limited and DOES NOT SERVE BREAD.

Dear Robert, Thank you very much for taking the time to share your comments regarding your stay at Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. This feedback is very concerning to us and we encourage you to call the hotel directly and request to speak to management, or share your preferred contact method with our team via Facebook to be contacted by management in regards to this stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

Great location, great service.

TripAdvisor rating 4.0/5

LightPacker320456 TripAdvisor review

What a decadent hotel that needs a little updating. Our room was spacious, had a great view and was very comfortable. The sheets were soft, toiletries were luxurious, and the staff was responsive and accommodating. Isaac at valet helped my friend navigate the world of valet parking in particular, as she had a long drive and was appreciative of the extra care and attention. Our only complaint was that our room did not have a single usb outlet - good thing we brought our bricks! We enjoyed room service one morning - I loved the "smart bowl" - an acai yogurt breakfast - it was delicious and not too sweet. The pool is beautiful, although there is no shade to be found at midday other than a few umbrella spots which fill up quickly.

Dear Michelle, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

Well located, dirty room

Customer review rating 1.0/5

Brittany S. Business - Confirmed reviews ALL

Good location, friendly staff. My room was dirty. Hair in the pillows, towels and sink. Very unsatisfactory and beyond disappointing for a fairmont. Will not stay at a fairmont again.

Dear Brittany, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. We are glad to hear you have been in contact with the hotel in regard to this matter. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please expect to be contacted by hotel management in regard to this stay, we are highly concerned with these remarks and would like to address these issues with you directly. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 601 reviews 8.2/10 Location
  • 1,625 reviews 5.6/10 Room
  • 1,788 reviews 7.8/10 Service
  • 114 reviews 4.4/10 WiFi
  • 614 reviews 5.2/10 Vibe
  • 575 reviews 4.9/10 Amenities
  • 553 reviews 5.5/10 Cleanliness
  • 527 reviews 5.3/10 Comfort

Powered by Trustyou