Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,592 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,592 reviews

TripAdvisor Rating  4.2/5  3,475 reviews

Location & Staff A+, room in need of remodeling.

TripAdvisor rating 3.0/5

Paradise136324 TripAdvisor review

Great staff, location, and restaurant outlets. In-room dining menu is all regional food. Regional food is great, however, some classic selections would be nice to offer as well. Lobby is looked great as did the hotel bar/lounge area. Room was spacious but in need of upgrading/remodelling. I was surprised there were no bathrobes in the room. I was in the south tower. I think it has probably been twenty years since it has been updated. The elevators were downright dingy-dusty-pilled up in corners, panelling needs an overhaul and the brass work needed attention. I happened to score a great deal for my room-so, this property still added a lot of value for my dollar. Stay was..ok.

Dear Guest, Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed our staff, location, and dining outlets, as well as the look of the lobby and lounge areas. We appreciate your thoughtful comments regarding in-room dining options, room amenities, and the condition of the South Tower and elevators. Your perspective is valuable as we continue working to enhance the overall guest experience and better align it with expectations. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Georgina H. Business - Confirmed reviews ALL

The staff were great on the whole but the property is dated and very worn. As a Platinum member I got an upgrade so my room was large - which was great. The lifts are terrible waiting 10 minutes when it's busy only to find the lift is full. My shower gel and body lotion were almost empty when I checked in - I asked reception (nothing) I sent a text message the following day to concierge who had asked about my stay and got shower gel and then had to chase again to get body lotion - surely housekeeping should check and I turned the bottles so it was obvious as the labels were facing the wall. Finally I didn't get points for the stay which I never understand - I slept there so should get points even if at a lower rate for a group booking

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Fairmont Dallas. I appreciate your kind words about our staff, as they strive to provide excellent service. However, I regret that you encountered issues with the property’s condition and the lift service. We understand the importance of timely and efficient transportation within the hotel and will consider your concerns. I apologize for the inconvenience you experienced with the amenities in your room. Thank you again for your constructive feedback. We value your insights and hope to enhance your experience during future visits. Best regards, Fairmont Dallas

Customer review rating 4.5/5

James W. Business - Confirmed reviews ALL

Rooms were comfortable and nice. Good food on premise

Dear Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our rooms comfortable and enjoyed the food offerings at our hotel. Your positive feedback is greatly appreciated. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Tania F. C. Couples - Confirmed reviews ALL

A truly welcoming and unforgettable stay

Dear Guest, Thank you for your wonderful feedback. We are thrilled to hear that you had an unforgettable stay and felt welcomed at Fairmont Dallas. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Esteban A. Solo - Confirmed reviews ALL

Estevan and front lobby were very helpful

Dear Guest, Thank you for your kind words regarding your recent experience with us. We are pleased to hear that Estevan and our front lobby team were able to assist you effectively. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Fairmont Dallas

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Other web-users rate our hotel

  • 785 reviews 8.5/10 Location
  • 1,991 reviews 5.2/10 Room
  • 2,489 reviews 8.4/10 Service
  • 117 reviews 3.7/10 WiFi
  • 850 reviews 4.1/10 Amenities
  • 782 reviews 5.2/10 Vibe
  • 694 reviews 5.2/10 Cleanliness
  • 672 reviews 5.2/10 Comfort

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