Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,589 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,589 reviews

Customer review rating 3.5/5

Patricia C. Business - Confirmed reviews ALL

It was convenient for our meeting but problems with the elevators working made it difficult to get to meeting rooms in a timely fashion.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and comfort. However, we regret that you experienced issues with the elevators and the guest room's air quality. Your insights are valuable as we aim to enhance our guests' experience. Best regards, Fairmont Dallas

Customer review rating 2.0/5

Kimberly J. Business - Confirmed reviews ALL

My stay at the Fairmont Dallas wasn’t that great. All the hotel staff that I encountered were friendly, accommodating, and professional. My hotel room was so dimly lit. The bathroom was the worst. I couldn’t apply my makeup because it was so hard to see. I only had WiFi the first evening in the room. The remaining days, the WiFi didn’t work. It was very inconvenient after a long day of working my company’s conference. I couldn’t work on documents because I had no WiFi. The bed was comfortable. The heat didn’t work. It got really chilly at night and there’s no blanket in the room so I was cold. I turned the heat on and it blew cold air.

Dear Guest, Thank you for sharing your feedback regarding your recent experience at Fairmont Dallas. We are pleased to hear that you found our staff to be friendly and professional, as we take great pride in delivering exceptional service. We regret to learn about the challenges you faced with the lighting in your room and the bathroom. Your comfort and convenience are important to us, and we understand how difficult it can be to prepare for your day without adequate lighting. Regarding the WiFi issues, we apologize for the inconvenience caused during your stay, especially while attending a conference. Additionally, we appreciate your comments on the heating system and the lack of extra blankets; these are important aspects to ensure a comfortable environment. Thank you once again for your valuable feedback. We hope you will consider staying with us again in the future. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Stephanie M. Business - Confirmed reviews ALL

Very nice accommodation, but the age of the building is showing. In addition to standing in 3-4 inches of water during every shower, I also experienced water dripping from the light fixture over the bathtub which felt particularly unsafe. It's clear from the water stains around the fixture that this wasn't the first time so it's likely that there is an ongoing, unaddressed plumbing issue. I was told the engineers were dispatched to "fix" it, but was not offered a change of rooms (likely because the hotel was VERY full due to the conference I was attending). I avoided the shower for the remainder of my trip, opting to use that of a coworker down the hall.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Dallas. We appreciate your compliments about the accommodation but are truly sorry to learn about the plumbing issues you encountered. Your safety and comfort are paramount to us, and we take such matters very seriously. We understand the inconvenience caused by standing water during your showers and the concern raised by the water dripping from the light fixture. Please rest assured that our engineering team is continuously working to address any maintenance issues, and we will ensure that your comments are reviewed further. While we strive to accommodate our guests' needs, we understand that a room change may have been a welcome solution during your stay. We value your insights and hope to have the opportunity to provide you with a more enjoyable experience in the future. Best regards, Fairmont Dallas

Customer review rating 2.5/5

Shobana G. Business - Confirmed reviews ALL

This hotel has seen better days and needs renovations. The wait for the elevators

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location; however, we acknowledge your concerns about the condition of our property and the elevator wait times. Your observations are valuable as we continuously strive to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 2.5/5

Christopher T. Business - Confirmed reviews ALL

Your in room WiFi does not work well and the chrome cast element of the TV does not work. The TV system needs to be updated.

Dear Guest, Thank you for your feedback regarding the WiFi and television system in your room. We acknowledge the importance of these amenities for our guests and appreciate your comments, which will be documented for future improvements. Best regards, Fairmont Dallas

Other web-users rate our hotel

  • 787 reviews 8.4/10 Location
  • 2,020 reviews 5.1/10 Room
  • 2,604 reviews 8.4/10 Service
  • 114 reviews 3.2/10 WiFi
  • 858 reviews 3.9/10 Amenities
  • 813 reviews 4.9/10 Vibe
  • 692 reviews 5.4/10 Cleanliness
  • 684 reviews 5.2/10 Comfort

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