Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,591 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,591 reviews

Customer review rating 3.0/5

Kristy P. Business - Confirmed reviews ALL

The room was comfortable, although the pillows were not. I had to turn the AC down to 62 to get it to cool down to around 70. Those things I can deal with because the staff and everything else was great. Why I rated the stay low is because of the elevators. Not only did it take 24 minutes for someone to get an elevator to get to our conference session, I got stuck in one of them.

Dear Ms. P., I would like to sincerely apologize for the experience you had during your recent stay with us. We deeply regret that we did not meet your expectations and understand how disappointing and frustrating this must have been for you. Please know that your feedback is being taken very seriously and has been shared with the appropriate team members to ensure we address the concerns and improve our service moving forward. Providing exceptional hospitality is extremely important to us, and we are truly sorry that we fell short during your visit. We genuinely appreciate you bringing this matter to our attention and giving us the opportunity to improve. We hope you will consider giving us another chance in the future to provide you with the experience you rightfully expected. If there is anything further you would like to share, please feel free to contact me directly. Best Regards, Sreosi Mukherjee Assistant Front Office Manager Fairmont Dallas 1717 N Akard St Dallas, TX 75201 T + 21… sr…

Customer review rating 3.0/5

Thomas C. Business - Confirmed reviews ALL

This was my second stay at the Fairmont in Dallas. The location is great and the hotel is charming and has great, friendly staff. The rooms, however, are dated with bathrooms/shower really showing their age with a tub/shower combo that was cracked, appeared dirty, and had a very low shower head. The guest elevators are also a source of frustration - I waited at least 10 minutes at one point for an elevator to the lobby and ultimately took the stairs because it still wasn’t there. Additionally, the WiFi service was poor and I ended up having to use my personal hot spot on my phone in order to work. Unfortunately this experience is similar to my stay here in March of 2025.

Dear Mr. C., I would like to sincerely apologize for the experience you had during your recent stay with us. We deeply regret that we did not meet your expectations and understand how disappointing and frustrating this must have been for you. Please know that your feedback is being taken very seriously and has been shared with the appropriate team members to ensure we address the concerns and improve our service moving forward. Providing exceptional hospitality is extremely important to us, and we are truly sorry that we fell short during your visit. We genuinely appreciate you bringing this matter to our attention and giving us the opportunity to improve. We hope you will consider giving us another chance in the future to provide you with the experience you rightfully expected. If there is anything further you would like to share, please feel free to contact me directly. Best Regards, Sreosi Mukherjee Assistant Front Office Manager Fairmont Dallas 1717 N Akard St Dallas, TX 75201 T + 21… sr…

Customer review rating 5.0/5

Saaema A. Business - Confirmed reviews ALL

Exceptionally well.

Dear Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that your experience was comfortable and met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Daniel P. Business - Confirmed reviews ALL

The room was great. The AC was freezing cold through out the hotel and the elevators are small, old and often non functional causing extreme delays to get up and down floors.

Customer review rating 1.5/5

Antonie K. Business - Confirmed reviews ALL

While the room was comfortable, it felt run down. Trying to get an elevator was a nightmare - I would have to wait up to 20 minutes for one to arrive. I even got traped in one of them.

Dear Guest, Thank you for your feedback regarding your recent stay. I regret to hear that you encountered issues with the elevator service and that the room did not meet your expectations. Your comments are valuable as we strive to enhance our guest experience. Best regards, Fairmont Dallas

Other web-users rate our hotel

  • 783 reviews 8.5/10 Location
  • 2,006 reviews 5.1/10 Room
  • 2,585 reviews 8.4/10 Service
  • 117 reviews 2.9/10 WiFi
  • 860 reviews 3.9/10 Amenities
  • 802 reviews 5/10 Vibe
  • 686 reviews 5.2/10 Cleanliness
  • 682 reviews 5/10 Comfort

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