Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,508 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

FAIRMONT 1 QUEEN 300sf, 27sm. City View

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies
  • ChromecastAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes.

Max. number of persons
5
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD SUITE 1 KING 700sf, 65sm. Lounge with Breakfast, Evening Canapes. City View.

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

ONE BEDROOM SUITE 1 KING, 700sf, 65sm. Separate Parlour - City View

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD Junior Suite 2 Queen 450sf 42sm. Lounge w- Breakfast, Evening Canapes. City View

Photo out of - FAIRMONT GOLD Junior Suite 2 Queen 450sf 42sm. Lounge w- Breakfast, Evening Canapes. City View

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes. Open Concept Room with sitting area.

Max. number of persons
6
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD PRESIDENTIAL 1BR SUITE 1 KING 1098sf 102sm Lounge w- Breakfast, Evening Canapes

Photo out of - FAIRMONT GOLD PRESIDENTIAL 1BR SUITE 1 KING 1098sf 102sm Lounge w- Breakfast, Evening Canapes

Access to Fairmont Gold Lounge including private concierge, complimentary breakfast and evening canapes. Luxurious 1 Bedroom Suite with separate living room. City view.

Max. number of persons
4
Area
From 102 m² / 1097 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

1 BEDROOM SUITE 1 QUEEN HEARING AND MOBILITY ACCESS TUB WITH GRAB BARS 700sf 65sm. City View

Photo out of - 1 BEDROOM SUITE 1 QUEEN HEARING AND MOBILITY ACCESS TUB WITH GRAB BARS 700sf 65sm. City View

Separate living room and bedroom area with one queen bed. Grab Bars for tub and toilet. Space under sink for wheelchair.

Max. number of persons
4
Area
From 65 m² / 699 sq ft

Bedding

Queen size bed(s) x1

Queen size sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

FAIRMONT GOLD SUITE 1KG HEARING AND MOBILITY ACCESS ROLLIN SHWR 700sf 65sm. Lounge with brkfst

Non contractual photo

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your roomAdditional charge

Tv Facilities

  • Pay per view movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Ironing board and flat-iron

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 545 rooms
  • 15 rooms for people with reduced mobility
  • 41 connecting rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Spanish

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

26 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Outdoor playground for children

Well-being

Pool Terrace

  • Outside
  • On site

Fitness Center

  • On site
  • On site

  • Parking pricing: 48.36 € 54 USD Per day

Starbucks Coffee

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Terrace

Occupying more than 2,300 square feet on the lobby level at the base of the South Tower, Starbucks at Fairmont Dallas is one of the largest in the city.

PYRAMID BAR

Experience a relaxing escape in the soothing ambience of the Pyramid Bar, where you'll find an extensive drink menu, including many of our signature cocktails, wines, ports, vodkas and rums. The Pyramid Bar offers a refined, refreshing experience.

"You will find everything you need to create your complete wedding experience in our Dallas wedding venues. It all begins with a Fairmont Wedding Specialist to assist you with selecting the appropriate venues to orchestrating last minute details.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,508 reviews

Customer review rating 5.0/5

Morgan E. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our staff at Fairmont Dallas. We are delighted to hear that our team made a positive impression during your stay and were attentive to your needs. It is also satisfying to know that the front desk was able to assist you effectively in retrieving your belongings. Your feedback is greatly appreciated, as it reinforces our commitment to providing exceptional service. We hope to welcome you back in the future. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Leslie L. Friends - Confirmed reviews ALL

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you had a wonderful stay with us. Your satisfaction is our priority, and we hope to welcome you back to Fairmont Dallas in the near future. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Shaam F. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your recent stays at Fairmont Dallas. We are delighted to hear that you appreciate our location, amenities, and service. Your continued patronage over the past six months is truly valued. We understand that our popularity can sometimes lead to full bookings, particularly during conferences, and we appreciate your understanding in this regard. We look forward to welcoming you back on your next visit. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Mike K. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our staff's efforts to resolve the issue you encountered. We strive to provide excellent service, and it is gratifying to hear that your experience ended positively. Your feedback is appreciated. Best regards, Fairmont Dallas

Customer review rating 1.5/5

Ian E. Business - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding your recent stay. I regret to hear that the condition of your room did not meet your expectations, and I appreciate your observations regarding maintenance. Your insights are valuable as we continually strive to enhance our guests' experiences. Best regards, Fairmont Dallas

Dear Guest, Thank you for your kind words regarding our staff at Fairmont Dallas. We are delighted to hear that our team made a positive impression during your stay and were attentive to your needs. It is also satisfying to know that the front desk was able to assist you effectively in retrieving your belongings. Your feedback is greatly appreciated, as it reinforces our commitment to providing exceptional service. We hope to welcome you back in the future. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Leslie L. Friends - Confirmed reviews ALL

I had a wonderful stay!

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you had a wonderful stay with us. Your satisfaction is our priority, and we hope to welcome you back to Fairmont Dallas in the near future. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Shaam F. Business - Confirmed reviews ALL

I have been coming to Fairmont Dallas every week for the past 6 months. It is not really hidden and you can tell that when it sells out every other week, but it is still a gem! Its hard to find a replacement hotel when they are booked due to frequent conferences or other reasons.

Dear Guest, Thank you for your kind words regarding your recent stays at Fairmont Dallas. We are delighted to hear that you appreciate our location, amenities, and service. Your continued patronage over the past six months is truly valued. We understand that our popularity can sometimes lead to full bookings, particularly during conferences, and we appreciate your understanding in this regard. We look forward to welcoming you back on your next visit. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Mike K. Business - Confirmed reviews ALL

My original room had a problem with the piping. I was given the first night fee and upgraded to a suite. The staff performed above and beyond.

Dear Guest, Thank you for your kind words regarding our staff's efforts to resolve the issue you encountered. We strive to provide excellent service, and it is gratifying to hear that your experience ended positively. Your feedback is appreciated. Best regards, Fairmont Dallas

Customer review rating 1.5/5

Ian E. Business - Confirmed reviews ALL

Phone in room didn’t work, tv didn’t have in room dining work, lights were shotty, internet was bad, and the room was tired (scratched everywhere, bathtub looked like a public bathtub in terms of how it looked). Probably my last stay here. Needs some maintenance CAPEX

Dear Guest, Thank you for your feedback regarding your recent stay. I regret to hear that the condition of your room did not meet your expectations, and I appreciate your observations regarding maintenance. Your insights are valuable as we continually strive to enhance our guests' experiences. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Brian U. Business - Confirmed reviews ALL

The hotel was once a great place to stay but it is just dated and worn-out. The gym is too small for the number of rooms (need to be remodeled like fitness center @ Fairmont Century City). The bed was good from a comfort standpoint. The show head and knob were worn out.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the need for updates, particularly concerning our fitness center and guest room amenities. Your observations regarding the comfort of the bed are valued, and we are glad to hear that it met your expectations. We will certainly consider your insights as we strive to enhance the overall guest experience. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Noah K. Business - Confirmed reviews ALL

Everything was comfortable. The only exception was that the main ballroom (Regency?) was much too cold during the speaker sessions and the sound system was to soft.

Dear Guest, Thank you for your valuable feedback. We are pleased to hear that you found your stay comfortable. We appreciate your comments regarding the temperature and sound levels in the ballroom; your insights are essential for us to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 0.5/5

Amanda F. Business - Confirmed reviews ALL

Majority of machines in the fitness center were broken. 1/3 south wing elevators out of order. No complimentary water or mini fridge for guest use in rooms. Very disappointing especially given the price.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced with the fitness center equipment and elevator service. Your comments regarding the amenities will be noted as we continuously strive to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 0.5/5

Maria M. Families - Confirmed reviews ALL

Regretted this choice. Hotel is horrible

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We regret to hear that your experience did not meet your expectations, and we take your comments seriously as they help us improve our services and facilities. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Kwinton E. Business - Confirmed reviews ALL

Great

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you had a great experience at Fairmont Dallas. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Mark M. Business - Confirmed reviews ALL

Great hotel and staff was amazing. Only complaint was east bank elevators were overwhelmed, as it appeared only one of three were working, causing many delays and I just ended up taking the stairs many times form the 12th floor.

Dear Guest, Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our staff. However, I regret that you experienced delays with the elevators. Your comments are valuable, and we will take them into consideration as we strive to improve our guest experience. Best regards, Fairmont Dallas

Customer review rating 0.5/5

Marcqwon D. Business - Confirmed reviews ALL

The manager at the front Brandy or Taylor not sure her name she checked us in and she was rude did not look up my reservation. It was under a different name i had to call priceline if she would have looked it up the reservation would have came up

Dear Guest, Thank you for sharing your feedback regarding your recent experience. I sincerely apologize for the inconvenience you encountered during your check-in process. Our team is trained to assist with various reservation inquiries, and I regret that this was not your experience. We value your input and will use it to enhance our service quality. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Megan S. Couples - Confirmed reviews ALL

The staff were extremely helpful and friendly. Very talkative and were truly interested and why we were staying. Overall loved the conversation with the staff. The room was above expectation clean and tidy. This is our new favorite hotel to stay at.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impression and that you found your room to be exceptionally clean. It is our pleasure to provide a comfortable experience, and we look forward to welcoming you back soon. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Brent M. Business - Confirmed reviews ALL

Room was "tired". Not enough electrical outlets. The shower leaked to the outside wall and carpet. Staff were very attentive, courteous and helpful.

Dear Guest, Thank you for your feedback regarding your recent stay. I appreciate your kind words about our staff. However, I am sorry to hear that your room did not meet your expectations due to maintenance issues and electrical outlet availability. Your comments will be taken into consideration for future improvements. Best regards, Fairmont Dallas

Customer review rating 2.0/5

Cian K. Business - Confirmed reviews ALL

Rooms need to be updated; hotel still feels like it's 25+ years old. Wait times at the elevator regularly exceeded 5 minutes. Wifi barely worked in my room. Staff erroneously added charges to my bill.

Dear Guest, Thank you for your feedback. We appreciate your comments regarding the condition of the accommodations and the service challenges you experienced. Your insights are valuable as we continuously strive to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Steve K. Business - Confirmed reviews ALL

The Fairmont is a lovely hotel with old world charm. The team is welcoming and efficient making it easy to stay here. In this regard, it is great. Downside: there are no other restaurants within walking distance, valet only parking, and not our favorite part of downtown for a stroll. We also found the hotel extremely cold the entire time we were there and had to wear coats while in our meetings.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Fairmont Dallas. We are pleased to hear that you appreciated our welcoming team and the charm of our hotel. However, we regret any inconvenience caused by the absence of nearby dining options and the valet-only parking policy. Your comments about the temperature in the hotel have been noted, as guest comfort is of utmost importance to us. We appreciate your insights and hope to welcome you back in the future for an improved experience. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Craig A. Business - Confirmed reviews ALL

enjoyed the gold lounge; also, i lost something during my stay and the security was super helpful in getting it returned to me.

Dear Guest, Thank you for your kind words regarding the service and your experience in the Gold Lounge. We are pleased to hear that our security team was able to assist you in retrieving your lost item. Your feedback is greatly appreciated. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Rosy M. Business - Confirmed reviews ALL

Very pleasant and the service is excellent.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our service to be excellent and your experience pleasant. We look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Katherine B. Families - Confirmed reviews ALL

The gold club was just ok but met a gem of an employee there in Wilson. He was very friendly, kind and accommodating. The room was t i r e d. The hotel needs an update.

Dear Guest, Thank you for sharing your thoughts regarding your recent stay. We are pleased to hear that Wilson provided you with exceptional service. However, we appreciate your feedback regarding the condition of the room; your insights are valuable as we continually strive to enhance our guest experience. Best regards, Fairmont Dallas

Customer review rating 3.0/5

Lynn S. L. Families - Confirmed reviews ALL

Room was clean and ready when we arrived but disappointed no fridge and no ice bucket/glasses.. There were also no spots for charging phones. Hotels now have updated outlets, lamps, alarms with USB connections.location was great. Should also provide some type of breakfast for guests .we were charged for snacks but did not take any. Sensors are not correct I cannot stand the snack/drink fridge with the sensors that grossly overcharge customers who are already paying a premium to stay at your hotel.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our location and the cleanliness of your room. However, I understand your concerns regarding the absence of a refrigerator, ice bucket, and charging outlets. We continuously evaluate our amenities and your input is invaluable in this process. Regarding the snack charges, we strive for transparency in our pricing, and I apologize for any confusion that may have occurred with the sensor-operated fridge. Your comments about breakfast offerings have also been duly noted, as we seek to enhance our guest experience. Thank you again for your insights, and we hope to welcome you back in the future. Best regards, Fairmont Dallas

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