Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.9/5 2,580 reviews

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Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,580 reviews

TripAdvisor Rating  4.0/5  3,313 reviews

Certificate of excellence 2023

Disappointing Experience at the Fairmont Dallas

TripAdvisor rating 1.0/5

Desiree B TripAdvisor review

My recent stay at the Fairmont Hotel in Dallas left me thoroughly dissatisfied, primarily due to the abysmal customer service I received from the Front Desk staff. As a frequent traveler who expects a high standard of service from luxury hotels, my experience at the Fairmont fell far short of even basic expectations. Upon check-in, I was greeted with what can only be described as sketchy sales techniques aimed at upselling products and services that were either not available or poorly communicated. This approach seemed more fitting for a pushy timeshare presentation than a reputed 5-star hotel. The staff member I dealt with showed a blatant disregard for honesty and transparency, attempting to push upgrades and additional services without clearly stating their availability or the actual benefits. What struck me the most was the utter lack of accountability and professionalism in their communication. When I raised concerns about the availability of a room upgrade that we paid for at check in, I was met with evasive responses and excuses rather than a genuine effort to resolve the issue. Instead of acknowledging the mistake or attempting to find a solution, the staff member was dismissive and borderline rude in their demeanor. This kind of attitude is completely unacceptable in any service industry, let alone in a supposedly prestigious hotel. Throughout my stay, I encountered further instances where the Front Desk staff demonstrated a lack of empathy and understanding towards our needs. Simple requests for information or assistance were met with delays and a noticeable lack of urgency. It was evident that customer satisfaction was not a priority for the staff members and the management I interacted with, which is surprising and disappointing for a hotel of this caliber. The overall impression I took away from my stay at the Fairmont Dallas was one of frustration and regret. The hotel itself may boast impressive facilities and a desirable location, but these positives were overshadowed by the unprofessional and discourteous behavior of its Front Desk staff. In a competitive hospitality industry where customer service can make or break a reputation, the Fairmont Dallas failed spectacularly. In conclusion, I would caution any prospective guests considering a stay at the Fairmont Dallas to manage their expectations regarding customer service. While the physical amenities of the hotel may meet some standards of luxury, the same cannot be said for the service standards upheld by its Front Desk. Until significant improvements are made in how guests are treated and how issues are addressed, I cannot in good conscience recommend this establishment to others seeking a pleasant and stress-free hotel experience.

Great location, great service.

TripAdvisor rating 4.0/5

LightPacker320456 TripAdvisor review

What a decadent hotel that needs a little updating. Our room was spacious, had a great view and was very comfortable. The sheets were soft, toiletries were luxurious, and the staff was responsive and accommodating. Isaac at valet helped my friend navigate the world of valet parking in particular, as she had a long drive and was appreciative of the extra care and attention. Our only complaint was that our room did not have a single usb outlet - good thing we brought our bricks! We enjoyed room service one morning - I loved the "smart bowl" - an acai yogurt breakfast - it was delicious and not too sweet. The pool is beautiful, although there is no shade to be found at midday other than a few umbrella spots which fill up quickly.

Positive experience at Fairmont Dallas

TripAdvisor rating 5.0/5

Luna A TripAdvisor review

I spoke with team member Lakesha Williams several times before actually arriving here in town. In all my travels I have rarely met as an enthusiastic professional in the hospitality industry. The front desk sets the tone for its guests and a welcoming front desk professional makes one want to return in the future. Thanks to my interactions with Lakesha, I will plan a return visit to Fairmont Dallas.

Not clean, good location

Customer review rating 1.5/5

Tifany Business - Confirmed reviews ALL

I stayed for 5 days for a conference that was held onsite. First off, the concierge was the one and only highlight - he was awesome! The rest was downhill. Several guests in our party actually checked out because the carpet in their room was wet from a flood. Our room was so dirty, and there were leftovers from the previous guest in the mini-fridge, hair in the shower etc. The lobby stunk like synthetic cologne; I think they were trying to cover the mold smell from the flood. It was well located, but nowhere near the caliber of what you would expect from a Fairmont. I would not stay there again. You could also hear the person in the next room as though they were right there. Snoring, phone calls, everything.

Dear Tifany, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

Great stay! Poor location and bar needed to stay open later for conferences.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Your staff and hospitality were great! Thank you for your support. Food was excellent, but due to the poor location of not having too much immediately nearby, you really need to consider keeping the bar open later to at least midnight if you think you'll have a conference of people who will gather.....

Dear Miriam, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

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Other web-users rate our hotel

  • 598 reviews 8.1/10 Location
  • 1,611 reviews 5.6/10 Room
  • 1,773 reviews 7.8/10 Service
  • 112 reviews 4.2/10 WiFi
  • 612 reviews 5.2/10 Vibe
  • 573 reviews 4.8/10 Amenities
  • 549 reviews 5.5/10 Cleanliness
  • 523 reviews 5.2/10 Comfort

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