Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,634 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,634 reviews

TripAdvisor Rating  4.2/5  3,474 reviews

Customer review rating 1.5/5

Stacy G. Friends - Confirmed reviews ALL

Our recent stay at the Fairmont was enjoyable thanks to out-of-town friends, but the condition of the Fairmont Dallas itself was disappointing. As a longtime Dallas icon, the Fairmont name still signals upscale quality to many visitors—yet the reality falls short. The hotel is overdue for a major overhaul. In a city that leads the country in plastic surgery, it’s time to give the old girl a facelift.

Dear Guest, Thank you for sharing your thoughts regarding your recent stay with us. We appreciate your feedback, particularly your insights on the condition of our hotel. As a longstanding establishment, we continually strive to uphold the high standards associated with the Fairmont brand. Your comments regarding the need for updates have been noted and will be taken into consideration as we plan for future improvements. We hope that despite these concerns, you were able to enjoy your time with friends in Dallas. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Cecilia F. Couples - Confirmed reviews ALL

Nice staff and received champagne on the house at the restaurant for my husbands and i’s recent wedding that day!

Dear Guest, Thank you for your kind words regarding your recent stay at Fairmont Dallas. We are delighted to hear that you enjoyed our prime location and appreciated the complimentary champagne celebrating your special occasion. It was a pleasure to host you and your husband. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Garrett G. Families - Confirmed reviews ALL

Overall, my family enjoyed the stay. The staff was accommodating to our request: keeping valet after checkout, baggage after checkout, removing extra charges promptly and providing bedding for the pullout. The concierge, Phil, was amazing with my youngest son. The service is top notch and why you stay. Room wise leaves a little to be desired. It could definitely stand for an modernization. Lamps that are touch base with usb plugins would be nice (luckily my daughter brought the wall adapter cube for us to charge our phones). We could have managed with more towels, but after a long day we didn't want to hassle with an additional request (had 5 people on the reservation and 4 towels). There was no bedding for the pull out. The front desk was quick to send a blanket and pillow, but this should have been there already (again with the reservation for 5). Lastly, offering on the website stated we could have had breakfast for the room for $10 (plus whatever taxes and tip). This was incorrect as it was only for 2 (again our reservation was for 5), leading us to go else where for breakfast instead of enjoying your hotel. Overall, it was pleasant. The location is in the heart. Whether we wanted some early coffee, breakfast on Main, or catching an opera at Winspear. You all have this going for you all.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and the outstanding service provided by our staff, particularly Phil. It is always gratifying to know when our team's efforts contribute positively to our guests' experiences. However, we acknowledge your concerns regarding the room amenities and the availability of bedding for the pullout. We understand that having adequate towels for your party and ensuring all necessary items are in place prior to arrival is essential for a comfortable stay. We strive for clarity in our communications and will take your feedback into consideration. We are grateful for your overall positive impressions and hope that you will consider staying with us again in the future. Best regards, Fairmont Dallas

Customer review rating 3.5/5

Piper N. Families - Confirmed reviews ALL

We frequently stay in Fairmont hotels and the Dallas outpost is one of the few where I struggle to describe it as a luxury hotel experience. The hotel has good location in downtown Dallas and the staff are helpful but the rooms are outdated and show a lot of wear and tear. Ripped and dirty upholstery, chipped furniture, bathtub peeling, etc. are signs that this hotel needs renovation. They also seemed short-staffed in the dining outlets- breakfast was slow and chaotic although the food itself was good. The valet and front desk staff were helpful but the experience fell far short of the premium pricing ($60/night for valet, etc.) We are generally satisfied with Fairmont hotels but this one falls short given the luxury price.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Fairmont Dallas. We appreciate your loyalty to Fairmont hotels and are pleased to hear that you found our location and staff helpful. However, I regret that your experience did not meet the high standards we strive to maintain. We understand the importance of providing a luxurious atmosphere and a seamless service experience, and we take your comments seriously. We value your patronage and hope to have the opportunity to welcome you back in the future, where we aim to provide a stay that aligns with your expectations of luxury. Best regards, Fairmont Dallas

Customer review rating 4.0/5

Tanya M. Families - Confirmed reviews ALL

We really enjoyed our stay at the Fairmont. The only things I would recommend to improve is ensuring coffee, creamers, towels and toilet paper is regularly stocked.

Dear Guest, Thank you for your kind words regarding our service. We appreciate your feedback about the stocking of coffee, creamers, towels, and toilet paper. Your suggestions are valuable in helping us enhance our guest experience. Best regards, Fairmont Dallas

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Other web-users rate our hotel

  • 785 reviews 8.4/10 Location
  • 2,012 reviews 5.1/10 Room
  • 2,497 reviews 8.3/10 Service
  • 118 reviews 3.9/10 WiFi
  • 863 reviews 4.1/10 Amenities
  • 783 reviews 5.1/10 Vibe
  • 701 reviews 5.1/10 Cleanliness
  • 677 reviews 5.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.