Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,674 reviews

Best price
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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,674 reviews

TripAdvisor Rating  4.2/5  3,468 reviews

Customer review rating 2.5/5

Kevin C. Business - Confirmed reviews ALL

Excited to stay there. Checked in about 10:30 and was told room not likely to be ready until about 3pm (understandable) but request would be prioritized and I would receive a text when ready. About 2:40 I inquire again and was told room was ready but never rec'd a text. Bar was out of NA beer which seems unprofessional. Room is "tired" and lacks outlets for today's devices as only USB plugs available. In addition the outlets in the lamps are loose and don't hold the plug snugly. Bedside should have multiple outlets for devices, cpap machines etc. I don't know how many of your customers wear their glasses when showering but they need to since the bottle label are hard to read. The refrigerators are overstocked and leave no rook for customer use, It seems that the folks that design the in room experience don't actually stay in your hotels!

Dear Guest, Thank you for taking the time to share your thoughts regarding your recent stay at Fairmont Dallas. I genuinely appreciate your feedback, as it provides us with valuable insights into our guests’ experiences. I understand the frustration you felt regarding the timing of your room readiness notification. While we strive to ensure that rooms are prepared in a timely manner, I regret that we did not meet your expectations in this instance. I also acknowledge your concerns regarding the availability of non-alcoholic beverages at the bar and the condition of your room. Additionally, I appreciate your observations regarding the refrigerator space and its impact on guest convenience. At Fairmont Dallas, we aim to create a comfortable environment for all our guests. Your feedback is essential in helping us enhance our services and facilities. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future. Best regards, Fairmont Dallas

Great service, not so great facility

TripAdvisor rating 5.0/5

LiceuPereira TripAdvisor review

The service was absolutely superb. It head and shoulder above all other hotels I stayed. From valet to front desk, to bellman, to the restaurants. The hotel itself is a little older, and needs a little TLC. But they really take care of you. I was pleasantly surprise.

Dear Guest, Thank you for your wonderful review! We’re thrilled to hear that you experienced such superb service throughout your stay, from valet to dining. We appreciate your thoughtful comments about the property and are glad that our team’s care and attention made a lasting impression. We look forward to welcoming you back to Fairmont Dallas again. Best regards, Fairmont Dallas

Excellent Customer Service Upon Check In

TripAdvisor rating 5.0/5

JenniferP661 TripAdvisor review

Excellent customer service at this hotel!!! We showed up from the airport early to check in with a toddler that REALLY needed to take a nap. Jack F. at the front desk was so helpful and got us into an empty room so that our baby could sleep while the staff cleaned and prepared our suite. This was really going above and beyond, and was so appreciated. Because of this accommodation, we were able to attend a family gathering later in the afternoon without any toddler meltdown. So Jack F. at the Fairmont Dallas literally saved the day!

Dear Guest, Thank you for your wonderful review! We’re delighted to hear about your positive experience and that Jack was able to make such a meaningful difference during your stay. Ensuring your toddler could rest comfortably was absolutely our pleasure, and we’re thrilled it helped your family enjoy the rest of your day. We look forward to welcoming you back to Fairmont Dallas on your next visit. Best regards, Fairmont Dallas

Customer review rating 5.0/5

Steven H. Couples - Confirmed reviews ALL

`Our suite was very nice, great view, the bed was super comfortable. I will say, the HVAC in the living room never stopped blowing cold air and it was a little uncomfortable, but the bedroom was fine. We weren't in the room enough for it to be an issue. That is the only thing that wasn't terrific. We had drinks and appetizers at the bar and loved it. Great food, great service, loved the smoked Old Fashioned! Staff was great.

Dear Guest, Thank you for taking the time to share your positive experience at Fairmont Dallas. We are delighted to hear that you enjoyed your suite, the stunning view, and the comfort of your bed. It is also wonderful to know that you appreciated the drinks and appetizers at our bar, along with the service provided by our staff. We acknowledge your feedback regarding the HVAC in your living room. While we are pleased it did not significantly impact your stay, we will certainly take your comments into consideration. We look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Customer review rating 4.5/5

Dean W. Solo - Confirmed reviews ALL

This is a classic old-school hotel, for good or for bad (mostly good). The good: 1. Superb service, ranging from the front desk to the concierge to the bar staff; 2. Classy, elegant decor in the public spaces, reminiscent of a grande-dame hotel (no wonder many holiday parties were being held here during my stay); 3. Excellent food - I was surprised how good the food was at a hotel venue, including my dinner at the bar (definitely try the Texas smoked Old Fashioned , the best Old Fashioned you will ever have) and breakfast at the restaurant. The not-so-good: Older room decor, including a desk drawer that was falling apart, scuff marks in the bathtub, a smaller 1970s style bathroom, and grandmotherly room furnishings.

Dear Guest, Thank you for taking the time to share your thoughts regarding your recent stay at Fairmont Dallas. We are delighted to hear that you enjoyed our superb service, elegant decor, and the quality of food we offer. Your compliments about the Texas smoked Old Fashioned and breakfast are particularly appreciated, as we strive to provide memorable dining experiences for our guests. We also value your feedback regarding the room decor and maintenance issues you encountered. While our hotel embodies a classic charm, we recognize the importance of maintaining our accommodations to ensure a comfortable stay for all guests. We hope to welcome you back in the future and provide you with an even more enjoyable experience. Best regards, Fairmont Dallas

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Other web-users rate our hotel

  • 789 reviews 8.4/10 Location
  • 2,002 reviews 5.1/10 Room
  • 2,479 reviews 8.3/10 Service
  • 122 reviews 4/10 WiFi
  • 860 reviews 3.9/10 Amenities
  • 766 reviews 4.8/10 Vibe
  • 701 reviews 5.1/10 Cleanliness
  • 674 reviews 5.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.