Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,907 reviews

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1717 N Akard Street, 75201 DALLAS, United States

Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Telephone
Fax +1 214-720-7405

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,907 reviews

TripAdvisor Rating  4.2/5  3,424 reviews

Heavenly

TripAdvisor rating 5.0/5

Brooke E TripAdvisor review

After a weekend of unexpected travel hiccups, The Fairmont Dallas turned what could have been a frustrating holiday into an unforgettable experience. Over Easter weekend, I had two separate hotel bookings fall through due to serious AC issues — and in the middle of a particularly humid Dallas stretch, that’s a dealbreaker. What struck me most was how, despite Dallas hotels often sharing similar price points, the experiences they deliver are worlds apart. At one property, the staff fit the viral stereotype of “the employee who couldn’t care less if you lived or died” — indifferent, inattentive, and uninspired. But then I arrived at The Fairmont Dallas, and it was like stepping into a completely different world. The level of service here was, without exaggeration, unparalleled. I’ve stayed at respected, high-end hotels across the country, and yet the Fairmont’s staff raised the bar in ways I didn’t know were possible. Every interaction — from the valet and concierge to the front desk, the voice on the other end of the phone, and the team delivering breakfast — was defined by professionalism, genuine warmth, and an obvious mastery of hospitality. The Fairmont made it clear from the start that their goal wasn’t just to give you a place to stay — they aim to be the only hotel you think of when you travel.

Great Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Ease with check-in and -out. Front desk was personable and efficient. Room was well-appointed.

Dear Monique, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed a smooth check-in and check-out process, as well as the comfort of your room. We look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Well located with issues

Customer review rating 1.5/5

Business T. Business - Confirmed reviews ALL

Well located but problems started when checking in. The reservation was split at desk when booked together. The hotel was over run by various groups over course of stay (Furrys, corporate conferences, family reunion, the worst of which was a teen volleyball tournament where they were camped out in the lobby with very little supervision, this made line for elevator almost 15 minutes long a couple of times. Elevator also stopped on every floor with no-one getting on or off. Room itself was fine, but worn down. Tears in carpet, torn lampshades and overall disrepair. Pool was both filthy and freezing cold. Gold Club food was nice, but service was bad on Saturday, they were trying to close an hour early for breakfast and took my beverages and plate away mid meal.

Dear Business T., Thank you for sharing your experience at Fairmont Dallas. We appreciate your feedback and are pleased to know that you found our location convenient. However, we sincerely apologize for the issues you encountered during your stay, particularly regarding the check-in process and the challenges posed by the various groups present. We strive to provide a comfortable environment and regret that the lobby congestion and elevator delays detracted from your experience. Additionally, we take your comments about the room condition and the pool cleanliness very seriously. Our team is committed to maintaining our facilities to the highest standards, and your observations will be shared with our management team for further review. We are also sorry to hear about the service issues you faced at the Gold Club; this is not reflective of our usual standards. We appreciate your valuable insights and hope to have the opportunity to provide you with a more enjoyable experience in the future. Best regards, Fairmont Dallas

Beautiful business property, very hospitable and well trained staff.

Customer review rating 5.0/5

Jose S. Friends - Confirmed reviews ALL

The gentleman at the front desk, at check in, was very welcoming and hospitable. Pleasant room. Nice restaurant with an amazing wine wall. Overall, great experience.

Dear Jose S., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team made a positive impression and that you enjoyed our facilities. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont Dallas

Great hotel - Needs just a little TLC

Customer review rating 3.5/5

Thomas B. Families - Confirmed reviews ALL

Great: Room in general, lobby, breakfast, staff friendliness, concierge, gym Needs work: Elevators both functional and refreshed (south tower), pool deck for sure - needs major power wash and paint. Poorly addressed: We reported twice that the AC in the bedroom of suite 1200 was not working, and it was not addressed during our stay. This created two uncomfortable nights of sleep. It should have been fixed, or we could have moved. Suggestion: Make it clearer prior to arrival what the "gold experience" is all about. We would have participated.

Dear Thomas B., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed various aspects of our hotel, including the accommodations, lobby, breakfast, and the friendliness of our staff. However, I sincerely apologize for the inconveniences you experienced, particularly with the air conditioning in your suite and the condition of the elevators and pool deck. Your comments are invaluable, and we will ensure they are shared with the appropriate departments for consideration. Additionally, we appreciate your suggestion regarding clearer communication about the \'gold experience.\' Thank you once again for your insights, and we hope to welcome you back in the future for an improved experience. Best regards, Fairmont Dallas

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Other web-users rate our hotel

  • 727 reviews 8.3/10 Location
  • 1,953 reviews 5/10 Room
  • 2,230 reviews 7.8/10 Service
  • 126 reviews 4.5/10 WiFi
  • 791 reviews 3.8/10 Amenities
  • 728 reviews 4.7/10 Vibe
  • 668 reviews 4.8/10 Cleanliness
  • 633 reviews 5.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.