Claremont Club & Spa - A Fairmont Hotel 4 stars

Customer review rating 4.4/5 4,264 reviews
Claremont Club & Spa - A Fairmont Hotel
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Hotel extras

  • Award-Winning Spa

  • Full Club and Fitness Center

  • 3 Heated Saline Swimming Pools

  • 15 minute drive from Oakland International Airport

  • 20 Minute Drive from San Francisco

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis (Nearby)
  • Bicycles rental (Nearby)
Catering
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
Information message

In order to better serve our guests we have implemented a Resort Experience Fee that provides access & privileges to the very best of Claremont. The $35 resort fee is per room/per night, subject to applicable taxes, and automatically added to your folio.

Hotel location

Claremont Club & Spa - A Fairmont Hotel

41 Tunnel Road
94705
berkeley
united states

Tel: +55108433000

Fax: (+5)5108486208

Contact email

Check-in from 16h00

Check out up to 12h00

  • BART :  

  • By plane

    OAKLAND INTERNATIONAL AIRPORT At 2km / null miles

  • By plane

    SF INTERNATIONAL AIRPORT At 2km / null miles

GPS :37.859667, -122.241893

Our accommodations

The Claremont features 279 tastefully appointed guestrooms that offer historic charm and casual California elegance. No two rooms are alike. Each room presents a different experience and many offer one of a kind views of the San Francisco Bay.

Moderate Queen Room

  • Max. number of persons: 2
  • Area: From 18
  • Views: Historic side view, Hills view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont Queen Room

  • Max. number of persons: 2
  • Area: From 22
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont King Room

  • Max. number of persons: 3
  • Area: From 22
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont Dbl Dbl Room

  • Max. number of persons: 4
  • Area: From 22
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont Queen Queen Room

  • Max. number of persons: 4
  • Area: From 22
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont Bay View King

  • Max. number of persons: 3
  • Area: From 22
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Deluxe King Room

  • Max. number of persons: 3
  • Area: From 27
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Deluxe Bay View King

  • Max. number of persons: 4
  • Area: From 27
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Signature Bay View King

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont Bay View Queen

  • Max. number of persons: 2
  • Area: From 22
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont Bay View Dbl Dbl

  • Max. number of persons: 4
  • Area: From 22
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont Bay View Queen Queen

  • Max. number of persons: 4
  • Area: From 22
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Deluxe Dbl Dbl Room

  • Max. number of persons: 4
  • Area: From 27
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Deluxe Queen Queen Room

  • Max. number of persons: 4
  • Area: From 27
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Deluxe Bay View Dbl Dbl

  • Max. number of persons: 3
  • Area: From 27
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Deluxe Bay View Queen Queen

  • Max. number of persons: 4
  • Area: From 27
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Signature Bay View Dbl Dbl

  • Max. number of persons: 4
  • Area: From 29
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Signature Bay View Queen Queen

  • Max. number of persons: 4
  • Area: From 29
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar
Accessible room

Fairmont King ADA Room

  • Max. number of persons: 3
  • Area: From 22
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar
Accessible room

Fairmont King View ADA Room WP

  • Max. number of persons: 3
  • Area: From 22
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar
Accessible room

Deluxe Queen ADA TGB Room

  • Max. number of persons: 3
  • Area: From 27
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar
Accessible room

Deluxe Bay View Queen Queen ADA

  • Max. number of persons: 4
  • Area: From 27
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar
Accessible room

Signature Bay View King ADA

  • Max. number of persons: 3
  • Area: From 28
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar
Accessible room

Signature View King ADA RI

  • Max. number of persons: 3
  • Area: From 28
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Fairmont Queen Queen ADA

  • Max. number of persons: 4
Accessible room

Deluxe Bay View Queen ADA

  • Max. number of persons: 3
  • Area: From 27
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Ironing board and flat-iron

Junior Bay View Suite King

  • Max. number of persons: 4
  • Area: From 35
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Junior Suite Queen

  • Max. number of persons: 3
  • Area: From 35
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Junior Suite King

  • Max. number of persons: 4
  • Area: From 35
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Junior Suite Dbl Dbl

  • Max. number of persons: 4
  • Area: From 35
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Junior Suite Queen Queen

  • Max. number of persons: 4
  • Area: From 35
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Junior Bay View Suite 2 Queen

  • Max. number of persons: 4
  • Area: From 36
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

One Bedroom Suite Queen

  • Max. number of persons: 4
  • Area: From 46
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

One Bedroom Suite King

  • Max. number of persons: 4
  • Area: From 46
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

One Bedroom Bay View Suite

  • Max. number of persons: 4
  • Area: From 46
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Signature Bay View King Suite

  • Max. number of persons: 4
  • Area: From 79
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Presidential Bay View Suite

  • Max. number of persons: 4
  • Area: From 130
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar
Accessible room

One Bedroom Suite King ADA

  • Max. number of persons: 4
  • Area: From 46
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Tower Suite King

  • Max. number of persons: 2
  • Area: From 130
  • Views: Bay view, Historic side view, Hills view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Cal Suite One Bedroom Bay View Suite

  • Max. number of persons: 4
  • Area: From 46
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Nespresso machine
  • Ironing board and flat-iron

Junior BayView Suite Queen

  • Max. number of persons: 3
  • Area: From 36
  • Views: Bay view *

* Subject to availability

  • Bathrobe
  • Ironing board and flat-iron

Our restaurants and bars

LIMEWOOD BAR & RESTAURANT

Type of cuisine: Regional

Experience a vibrant, casual gathering place with bay view patio seating, showcasing regionally-sourced cuisine. A kitchen inspired by Bay Area artisans is complimented by a spirited bar offering house-crafted cocktails and a well-balanced wine list.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE & BAR

Photo non contractuelle / Strictly non binding

The newly restored Lobby Bar at the Claremont Club & Spa boasts pre-prohibition craft cocktails, an extensive wine list showcasing California's best winemakers and a selection of local artisanal beer. 

BAYVIEW CAFE

Photo non contractuelle / Strictly non binding

No need to leave the poolside fun to grab a quick bite to eat. Bayview Café offers salads, sandwiches, hamburgers and other snack favorites. Casual dining and socializing at its best. BAYVIEW IS CLOSED UNTIL SUMMER 2020

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 443

  • Maximum capacity: 512 people

  • Maximum banquet capacity: 312 people

Find out more

Our guest reviews for
Claremont Club & Spa - A Fairmont Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,264 reviews

great location and stay

Customer review rating 4.4/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

very comfortable environment

Excellent stay

Customer review rating 4.4/5

Anonymous Families - 17/02/2020 Confirmed reviews ALL

The staff is amazing. Well run hotel.

Dear Mr. W., Thank you for choosing to stay with us once again. It was an honor to welcome you back and we are truly grateful for your loyalty! Our team takes great pride in ensuring an outstanding experience for our guests. Your valuable feedback will help us continue to focus our improvement efforts. Please know how much we appreciate your time and consideration. It is our pleasure to be at your service and we hope to have the opportunity to welcome you back in the near future. Warm Regards, Peter Houston Director of Rooms

Truly charming

Customer review rating 4.4/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

This art deco hotel is nestled in the charming town of Calistoga. The hotel staff were beyond friendly and helpful, making every interaction a delight.

Dear Ms. B., Thank you for choosing to stay with us and taking the time to share such valuable insight. It is a pleasure to receive your kind feedback. We will be delighted to share and celebrate it with our team! We would be supremely grateful if you might also consider sharing this feedback on TripAdvisor. This resource is vital to our online reputation and your voice would be a tremendous addition to the Claremont story (see link below if interested). https://www.tripadvisor.com/Hotel_Review-g32066-d80965-Reviews-Claremont_Club_Spa_A_Fairmont_Hotel-Berkeley_California.html We hope to have the opportunity to welcome you back again in the near future! Warm Regards, Peter Houston Director of Rooms
Customer review rating 4.4/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Good overall experience but was disappointed that I called ahead to say that my boyfriend was celebrating his birthday and nothing was done at the property to greet him in spite of guest services saying they would either leave a special amenity in our suite or have a cake for him at our dinner at Limewood.

Nice hotel with a few problems

Customer review rating 4.4/5

Hp Solo - 13/02/2020 Confirmed reviews ALL

The exit was always broken causing me to get stuck for 10 minutes and therefore late for the party I was attending. The walls were so paper thin I literally had to listen to the person snore in the room next door all night. The bathrooms in the room while small were nicely done. There is no vending machine anywhere to get a reasonable priced bottle drink so that I didn’t have to pay $8 for a can in the room.

Dear Mrs. P., Thank you for choosing to stay with us during your recent visit. Your candid feedback is very much appreciated and we are truly sorry your experience was so disappointing. Our goal is to take this insight to heart and implement the necessary changes in order to improve the experience of our valued guests. We are following up internally in the areas we fell short and will ensure the necessary lessons are learned. We would greatly appreciate the opportunity to make this up to you in the future. It will be my sincere pleasure to serve as your personal contact if we do have the honor of welcoming you back. Warm Regards, Peter Houston Director of Rooms

Another Amazing Visit

Customer review rating 4.4/5

Takela J. Business - 12/02/2020 Confirmed reviews ALL

I was very please with the accommodations of Fairmont. Having been a guest at the facility many times over the last 15 years, I was very please with the renovations. The customer service provided to our group from valet service for me to housekeeping was exceptional. After canceling my reservation because of concerned about early check in, someone from the local hotel reached out to email able to help me re-book and provide an opportunity to regain my business. I will definitely be returning.

Dear Mrs. J., Thank you for choosing to stay with us and taking the time to share such valuable insight. It is a pleasure to receive your kind feedback. We will be delighted to share and celebrate it with our team! We would be supremely grateful if you might also consider sharing this feedback on TripAdvisor. This resource is vital to our online reputation and your voice would be a tremendous addition to the Claremont story (link is below if interested). https://www.tripadvisor.com/Hotel_Review-g32066-d80965-Reviews-Claremont_Club_Spa_A_Fairmont_Hotel-Berkeley_California.html We hope to have the opportunity to welcome you back again in the near future! Warm Regards, Peter Houston Director of Rooms

Pleasant stay

Customer review rating 4.4/5

Anonymous Friends - 12/02/2020 Confirmed reviews ALL

Courteous staff with a nicely appointed room ...received an upgrade to a view room without asking, and overall was a wonderful relaxing visit.

Good Day Ms. C., Thank you for sharing your feedback in regards to your recent stay at the Claremont Club & Spa. My name is Matthew Felton; I am the Director of Housekeeping and am thrilled you enjoyed your stay with us. I will certainly share your kind words with our Team. If there is anything that I can personally do to coordinate an upcoming reservation please do not hesitate to reach out to me directly at my, ma… email address. Thank you for staying with us and we hope to welcome you back soon! With Warm Regards, Matthew Felton

Lovely locale, i was well cared for

Customer review rating 4.4/5

Adrianne Solo - 12/02/2020 Confirmed reviews ALL

Appreciated the upgrade, will definitely return

Dear Ms. B., Thank you for choosing to stay with us and taking the time to share your valuable insight. We take great pride in providing an outstanding experience for our guests. Your feedback is truly appreciated and has been shared with our team members. This valuable insight has been taken to heart and will be utilized to focus our improvement efforts. We appreciate your time and hope to have the opportunity to welcome you back in the near future! Warm Regards, Peter Houston Director of Rooms

Comfortable accommodations

Customer review rating 4.4/5

James C. Families - 12/02/2020 Confirmed reviews ALL

I really enjoyed the bed- excellent mattress, pillows, and duvet. I appreciated the ability to adjust the room temperature ( I like it warm). Nice bathroom, good shower (although my son, staying in #467, did complain about the low flow in the shower). I appreciated the pleasant attitude of the staff in general, and the two concierges I dealt with (both happened to be women). I ate at your main restaurant three times- the food was very good each time, but the service quality varied a bit. Dinner on Thursday was great, although when I inquired about a single-malt Scotch menu, that was not available. Many high-end restaurants (at least in Chicago) tend to provide this. Breakfast on Friday was good, very efficient service. Late lunch in the bar on Saturday, the food was very good, but the service was sluggish at best: it took a long time for the food to arrive, and two of the three orders were slightly incorrect (the salad arrived with out the requested grilled chicken add-on, and my son's burger lacked the avocado on the side. These problems were quickly corrected. My order was perfect. One other thing: I know that I reserved a Standard Room, and received the "Zoomer" package discount. I appreciate that. However, my room was directly across from the trash removal area (as well as the general delivery area). The trash was picked up at 7:00AM on Friday. I did ask the concierge if this was a daily occurrence. She informed me that it was only on a Mon/Wed/Fri schedule. I really enjoyed the peace and quiet in my room, and did not want to change rooms, particularly since I was on Chicago time, as was awake well before the trash pick-up. I do intend to stay at the Claremont again when I'm in Berkeley. Are there Standard Rooms that are not located near the trash/delivery area, or would I need to upgrade to a different area of the hotel?

Dear Mr. C., Thank you for choosing to stay with us once again. It was an honor to welcome you back and we are truly grateful for your loyalty! Our team takes great pride in ensuring an outstanding experience for our guests. Your valuable feedback will help us continue to focus our improvement efforts. We have noted your preferences regarding room location so that we can better ensure your comfort in the future. Please know how much we appreciate your time and consideration. It is our pleasure to be at your service and we hope to have the opportunity to welcome you back in the near future. Warm Regards, Peter Houston Director of Rooms

Better the second time

Customer review rating 4.4/5

Mella B. Couples - 12/02/2020 Confirmed reviews ALL

This was our second stay at the Claremont Club and Spa, which is the nicest hotel in Berkeley , Ca. The entire staff was was very helpful and cordial. We Will be staying there again.

Dear Dr. S. & Ms. B., Thank you for choosing to stay with us once again. It was an honor to welcome you back and we are truly grateful for your loyalty! Our team takes great pride in ensuring an outstanding experience for our guests. Your valuable feedback will help us continue to focus our improvement efforts. Please know how much we appreciate your time and consideration. It is our pleasure to be at your service and we hope to have the opportunity to welcome you back in the near future. Warm Regards, Peter Houston Director of Rooms

Iconic hotel that lives up to its name in service, amenities, and cuisine.

Customer review rating 4.4/5

Lisa Couples - 11/02/2020 Confirmed reviews ALL

It was my birthday, and I told the reservation agent on the phone, but I didn’t expect the waitress in the restaurant to know, and was delighted when she brought dessert on the house. I will be thrilled to return.

Dear Lisa , Thank you for choosing to stay with us and taking the time to share such valuable insight. It is a pleasure to receive your kind feedback. We will be delighted to share and celebrate it with our team! We would be supremely grateful if you might also consider sharing this feedback on TripAdvisor. This resource is vital to our online reputation and your voice would be a tremendous addition to the Claremont story. https://www.tripadvisor.com/Hotel_Review-g32066-d80965-Reviews-Claremont_Club_Spa_A_Fairmont_Hotel-Berkeley_California.html We hope to have the opportunity to welcome you back again in the near future! Warm Regards, Audrey Lequerler Food and Beverage Manager
Customer review rating 4.4/5

Mark F. Business - 10/02/2020 Confirmed reviews ALL

Overall, very good.

Beautiful views, great amenities

Customer review rating 4.4/5

Kurt Business - 10/02/2020 Confirmed reviews ALL

Only thing better than the views of the San Francisco skyline and the Golden Gate bridge was the friendliness of the staff. Everyone, and I mean everyone from front desk to concierge to bell hops, I encountered was so helpful and pleasant. The Club amenities, including the outdoor heated lap pool and locker room were fantastic. My room seemed recently updated, great decor - only issue I was facing away from the city/bay views. But got to enjoy the views from the common spaces and conference rooms. Thank you!

Great overall stay

Customer review rating 4.4/5

Alexis U. Couples - 07/02/2020 Confirmed reviews ALL

We had a great weekend stay overall. However, in our room the shower had very little water pressure anyway we turned the knob. In addition, it took 20 minutes for the hot water to come on. Those were the downsides.

Dear Ms. U., Thank you for choosing to stay with us and taking the time to share your valuable insight. We take great pride in providing an outstanding experience for our guests. Your feedback is truly appreciated and has been shared with our team members. This valuable insight has been taken to heart and our engineering team is following up regarding the water and temperature challenges experienced. Please accept our sincere apologies for the discomfort experienced. We appreciate your time and hope to have the opportunity to welcome you back in the near future. Warm Regards, Peter Houston Director of Rooms

Very comfortable

Customer review rating 4.4/5

Njett Families - 07/02/2020 Confirmed reviews ALL

I was visiting family in the area so didn’t have time to enjoy any of the amenities—spa etc so will definitely need to come back with more time to do that. Would love to have all the details about what is available.

Dear Mrs. J., Thank you for choosing to stay with us once again. It was an honor to welcome you back and we are truly grateful for your loyalty! Our team takes great pride in ensuring an outstanding experience for our guests. Your valuable feedback will help us continue to focus our improvement efforts. Please know how much we appreciate your time and consideration. It is our pleasure to be at your service and we hope to have the opportunity to welcome you back in the near future. Warm Regards, Peter Houston Director of Rooms

Fantastic experience

Customer review rating 4.4/5

Anonymous Families - 07/02/2020 Confirmed reviews ALL

The room was gorgeous as was the view. We had requested a rollaway bed and were thrilled that we still had ample room overall.

Good Day Ms. C., Thank you for taking the time to share your feedback in regards to your recent stay at the Claremont Club & Spa. My name is Matthew Felton; I am the Director of Housekeeping here and I am thrilled that you enjoyed your stay with us! We hope to welcome you back soon, and if there is anything that I can personally do to coordinate your reservation please do not hesitate to reach me at my, ma… email address. Thank you very much for staying with us and we hope to see you back soon! With Warm Regards, Matthew Felton

Well located.

Customer review rating 4.4/5

Anonymous Friends - 07/02/2020 Confirmed reviews ALL

Room heat was not working. We appreciate the water, although we were not told that you have water for your customers at the front desk. I found out because I asked if you had somewhere that sold water. It would be helpful to have a store for snacks, when your restaurants are closed. Front desk - you have one person up there who is not as friendly as the others. The new restaurant - food was great but the staff was horrible. The service, itself was poor. However, I realize that it is a new restaurant and it takes time for things to begin running smoothly.

Dear Ms. M., Thank you for choosing to stay with us during your recent visit. Your candid feedback is very much appreciated and we are truly sorry your experience was so disappointing. Our goal is to take this insight to heart and implement the necessary changes in order to improve the experience of our valued guests. We are following up internally in the areas we fell short and will ensure the necessary lessons are learned. Would you perhaps be willing to provide a bit more insight regarding the Front Desk service challenges? We would greatly appreciate the opportunity to make this up to you in the future. it will be my sincere pleasure to serve as your personal contact if we do have the honor of welcoming you back. Warm Regards, Peter Houston Director of Rooms

Paradise on the Bay

Customer review rating 4.4/5

Lotoya V. Business - 06/02/2020 Confirmed reviews ALL

From the moment I arrived I felt the luxury brand of the Claremont Club. I was greeted by the doormen, Hotel check in staff were friendly, I was allowed to check-in early and my room was just beautifully designed. The decor in the hotel was absolutely beautiful. I loved every moment of my two night stay at the hotel. I will return in the future.

Dear Ms. V., Thank you for choosing to stay with us and taking the time to share such valuable insight. It is a pleasure to receive your kind feedback. We will be delighted to share and celebrate it with our team! We would be supremely grateful if you might also consider sharing this feedback on TripAdvisor. This resource is vital to our online reputation and your voice would be a tremendous addition to the Claremont story. https://www.tripadvisor.com/Hotel_Review-g32066-d80965-Reviews-Claremont_Club_Spa_A_Fairmont_Hotel-Berkeley_California.html We hope to have the opportunity to welcome you back again in the near future! Warm Regards, Peter Houston Director of Rooms

World Class.

Customer review rating 4.4/5

Bill Couples - 06/02/2020 Confirmed reviews ALL

Couldn’t have better.

Nice hotel and fitness center

Customer review rating 4.4/5

Gita J. Couples - 06/02/2020 Confirmed reviews ALL

We came for one night getaway. We started our trip with the spa. We both got massages. We were both pretty disappointed in the spa. It’s old and small and doesn’t warrant the price tag. The treatments were ok. The spa itself is just very small and old. Tiles are all chipped and falling apart. There’s mold in the showers and the fixtures are old. The dressing rooms are small. I would not come back to this spa. The pricing is way overpriced. On the other hand the hotel and rooms were very nice. The fitness center was a highlight. We worked out and swam. It was great and much more updated and new than the spa!

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