Claremont Club & Spa - A Fairmont Hotel

As always the facilities are beautiful but the customer service left much to be desired. We frequent the hotel a lot and were surprised by our dismal treatment. All in all, the hotel was over-crowded and did little for its guests. Don't go on a busy weekend whatever you do and don't expect 5 star treatment- more like 3 star.

Boys trip with my son and friends. Saw the Dodger-Giant game and had a blast. Made my reservation on the Fairmont line but someone at the Claremont called me which worked well.

Beautiful hotel close to the Greek.

My wife and I used a gift certificate to stay the night at the Claremont Club and Spa for our anniversary. Unfortunately we were only able to stay for one night, our actual anniversary night, but boy was it a great afternoon, evening and next morning. I had emailed ahead and asked if I could surprise my wife with a welcome gift from the hotel for our room and the person that responded to the chat window was very helpful and even went so far as to ask which champagne I would like. Our treatment from the second we stepped into the hotel was professional and went above and beyond. We could tell that many of the services and or amenities were cut back and or put on hold but whatever could be done for us was. We had dinner reservations at 7 and we had come down early to see if we could get a drink and or a nosh before dinner and actually had a gentleman walk out from the back with the evening's sabered champagne in hand and I just made what I thought was a quite observation of "oh yea it was champagne saber at 5 and we just missed it". It was as much to myself as anyone, but next thing I know this gentleman came over to us near the front desk with two flutes of the evening's champagne. An incredible catch and thought on his part. The lone gentleman at the front desk went out of his way to go get us one of the cheese plates from the back and a bottle of white wine, this was ordered before our champagne benefactor showed up. Loved the lounge and the view down to Berkeley while we waited out the afternoon. Our dinner that night was absolutely incredible and to be honest there were too many great things going on to go into here. We had a great night and then had an even better morning enjoying the well appointed and decorated bathroom in the room. I have not seen a better designed bathroom in a hotel before. Our view from our room in the morning was breathtaking, just sitting at the desk and looking out the window that over looked the tennis courts, spa and swimming club was worth the price of admission. We got the breakfast package deal and enjoyed our brunch at the provisions space, gathered up our belongings and left the Claremont after a night that we thoroughly enjoyed and cannot wait to duplicate with our next stay.

I have stayed in Claremont before as part of our Corporate meetings. This time, I was disappointed about the size of the room, which is even smaller than a motel room. Furthermore, water pressure is so low that it takes me a very long time to shower.