Fairmont Banff Springs 4 stars

Customer review rating (ALL Rating) 4.7/5 5,766 reviews

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Description

Hotel extras

  • Award-winning Fairmont Spa and a fitness & aquatic center

  • Indoor and outdoor heated pools, kids wading pool and indoor hot tub

  • Challenging 9- and 18-hole golf courses set between river and mountains

  • Pet-friendly hotel with amenities such as beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Banff Springs

405 Spray Avenue
T1L1J4 BANFF
Canada

GPS:51.164332, -115.56183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  5,766 reviews

TripAdvisor Rating  4.4/5  9,830 reviews

Certificate of excellence 2025

Incredible hotel!

TripAdvisor rating 5.0/5

Rob K TripAdvisor review

An exceptional hotel that I would place as a must do. Even with the elevated price associated with staying at this hotel, my visit there was so profound that the memories will outlast the expense. This is a bucket list type of hotel that you should make a priority.

Customer review rating 5.0/5

Dickson G. Business - Confirmed reviews ALL

what a positive experience right from the start with Patrick at check-in!

Thank you for your kind words regarding your recent stay and the service Patrick provided! It will be a pleasure to let him know and we hope to see you again in the future. Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Customer review rating 5.0/5

Fiona C. Families - Confirmed reviews ALL

Our family has been waiting to experience our first white Christmas and recently traveled to Canada from Western Australia to celebrate with friends. We stayed at the Banff Springs Hotel for 2 nights from Dec 20-22 and it was magical. All aspects of service were excellent- from the friendly and smooth unloading of luggage to the check-in, helpful staff members when we repeatedly asked for directions in the resort to the resort restaurant servers. We couldn’t get enough of the gorgeous views and the incredible Christmas decorations were delightful. My daughter and I loved participating in some of the Christmas craft activities and have brought home some lovely mementos of our time there. Our family room in the Gatehouse suited us so well, and easily accommodated our long legged children in the generously sized bunk beds, and the king sized bed was beautifully firm and comfortable for my 6ft 6 husband. The room was also quiet, warm and well appointed. Taking the shuttle to the town area for a day of sightseeing and visiting the museum was easy and convenient. A stand out experience was having our own fire pit, I missed booking it in time and was grateful to be placed on the waitlist. Highly recommend - I wish we lived closer to experience the magic again!

Thank you for sharing your memorable experiences at Fairmont Banff Springs over the Christmas period! Our team will be delighted to hear this. We are pleased that your accommodations in the Gatehouse met your family's needs comfortably as well. I am happy to see that the firepit booking did work out for you and was a highlight as was the service in the Waldhaus and in the Vermillion Room. We will ensure the teams there receive the kind feedback. Thank you for choosing to spend time at the Fairmont Banff Springs this holiday season. We hope your travels from Australia were truly special. Kind regards, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

Exceptional facility and guest services at all levels within hotel and hotel arranged tours.

TripAdvisor rating 5.0/5

A432ZEdavidl TripAdvisor review

Exceptional hotel and surrounded by snow caped mountain peaks. Easy walking distance to town of Banff with numerous top notch restaurants.

Thank you so much for the kind feedback for our team, especially in Resort Activities. We will be happy to share your feedback with them and thank you for choosing the Fairmont Banff Springs!

Customer review rating 3.5/5

Gilberto F. Couples - Confirmed reviews ALL

The dining experience varied across the restaurants. While some were very good, the Castello Restaurant did not fully meet our expectations during our visit. However, the Vermilion Restaurant was excellent, offering great food at a fair price. I would like to especially recognize the outstanding personal attention we received across different departments and restaurants. The staff were consistently friendly, attentive, and professional, and truly made us feel well taken care of throughout our stay. In terms of entertainment, options were somewhat limited during the week. There were some outdoor activities and a few options for kids, but not many activities geared toward couples. Live music was not available during our stay, likely due to our midweek visit, and it’s possible there are more amenities offered on weekends. The hotel also seems to be popular with guests visiting for skiing and snowboarding. Overall, while the experience did not fully align with our expectations, the setting was absolutely stunning. Staying in the mountains and enjoying the breathtaking views—especially from the Rundle Lounge—was one of the highlights of our trip. I would also like to commend the management team, who were very kind and responsive. They refunded part of the cost related to our experience at Castello and made a genuine effort to ensure we received the best possible service

Thank you for taking the time to share your thoughts regarding your recent stay at Fairmont Banff Springs and we appreciate your choosing our property for your festive stay. We are pleased to hear that you appreciated our beautiful location and exceptional service overall. We are sorry to learn that your experience at Castello Restaurant did not meet your expectations, however. I understand that you have also completed a Google review and our team has chosen to respond through this platform more formally to you. We truly hope to see you again in the future and wish you a Happy New Year. Sincerely, Angela Jacobson Executive Administrative Assistant Fairmont Banff Springs

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Other web-users rate our hotel

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