머큐어 이스탄불 보몬티 5성

트립어드바이저 평점 3.5/5 537 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 이스탄불 보몬티 - Image 1
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Ergenekon Caddesi No 62 A, Bomonti Sisli, 34377 이스탄불, 터키

호텔설명

숙박

호텔 위치

머큐어 이스탄불 보몬티

Ergenekon Caddesi No 62 A, Bomonti Sisli
34377 이스탄불
터키

GPS:41.054276, 28.982166

전화
팩스 +90 212 368 66 69

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

DIAMOND

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

TripAdvisor 평가  3.5/5  537 리뷰

Bad experience

트립어드바이저 평점 1.0/5

Zia L TripAdvisor 인증 리뷰

I had booked a room with two beds as I was traveling with my sister. Despite multiple requests, I was repeatedly checked into rooms with only one bed. It took three attempts and a lot of frustration before we were finally given a room with the correct bed setup. On top of that, the elevator wasn’t working, so I had to keep going up and down to fix this issue. To make matters worse, I requested two room keys since there were two of us, but I was told it wasn't possible. The key we did receive frequently malfunctioned, and I had to visit the reception four times before it worked. I chose this hotel for the spa facilities shown on their website, but when I tried to use the steam room, it was broken. I was told that the Turkish bath required an appointment and cost $50 for 30 minutes, which wasn't mentioned anywhere online. The staff member was rude when I inquired about this. Another problem was the electricity in the room – since the power was controlled by the key card, if one of us left with the key, the other was left in darkness with no power to charge devices. Additionally, when we requested more water bottles, we were told it would cost 350 Turkish lira (about $11), which seemed excessive. No one helped with our luggage when checking out, adding to the disappointment. For the high price, this hotel doesn't match expectations. I wouldn’t recommend staying here.

Experience of a 4-day stay at Mercure Istanbul Bomonti Hotel

트립어드바이저 평점 3.0/5

Mamrezz M TripAdvisor 인증 리뷰

**Experience of a 4-day stay at Mercure Istanbul Bomonti Hotel in the Bomonti neighborhood of Istanbul** **Cons:** - Most staff members are not friendly and often do not greet or speak politely. - The hotel does not provide adequate slippers for multiple days of stay, including suitable slippers for showering and moving around the room. - There is a lot of noise from the staff in the hallways during the day, which disturbs the guests. They do not make an effort to keep their voices down. - For someone with a height of 175 cm, the height of the toilet is too high, which is above the standard and can cause discomfort. - The pool is more for display; during our stay, it was said to be out of order. The person in charge of the pool and massages, a bearded middle-aged man, is very rude and impolite, answering questions in a hostile manner. - There are many small children among the guests, which can be problematic if you are disturbed by noise, especially during breakfast. - The rooms have air conditioning but no air purifiers. The air conditioning is outdated and does not shut off automatically. It can get very cold, and there is no remote control; you have to turn it on and off manually from the wall. - When we first entered the room, there was a strong sewage smell, which was alleviated by opening the windows over time. It seems the sewage system has issues, as it smells after a few hours of non-use, but the smell disappears with use. **Pros:** - The hotel is in a great location, with easy access to restaurants, shops, and anything you might need. - The hotel is clean, and hygiene is well-maintained throughout the hotel and rooms. Cleaning staff do a great job daily, and the lobby and elevators are clean. - The rooms are larger than the standard size in other hotels, which is a plus. - Breakfast is organized, suitable, and clean, and it is served daily. - The hotel's public relations manager, Ms. Atousa, is a gem. She addresses any issues with a friendly attitude, adding significant value to the hotel. - The hotel's free Wi-Fi is excellent and has a very good speed. - The hotel is quiet at night with minimal traffic. - The hotel's shower system and cleaning supplies are adequate. **Conclusion:** I definitely recommend this hotel. My rating is 3 out of 5. I believe the advantages far outweigh the disadvantages, and the cons are solvable. I hope this review helps you in your decision-making.

Don’t book this hotel very rubbish service

트립어드바이저 평점 1.0/5

Mouhamad A TripAdvisor 인증 리뷰

Don’t book this hotel if you want a pace of mind. I am staying here for 8 nights. Very poor customer service. The staff in general especially the night shift receptionist and breakfast staff need a course in customer service. One of the breakfast staff told me I don’t care when I asked them to help me to carry the tea cups few times. Food in the breakfast is horrible. They don’t give an iron to be forced to use their own ironing service. They don’t give water during the night to be forced to use their restaurant. Breakfast is very poor quality for a five star hotel. Cheese was clearly old and recycled ones. To be honest if I had a flexible booking I would have cancelled the remaining nights in my booking. It might be slightly cheaper than other options but this is at price of being distressed about the service.

Do not choose this hotel at all.

트립어드바이저 평점 1.0/5

516amirrezas 가족 - TripAdvisor 인증 리뷰

Awful. It is more like a three star hotel. I don't know who gave this hotel 5 stars and how they got these five stars. They do not have enough personnel to do the work. There was a problem with the entry card to the room from the moment I entered, and even on the fourth day, in the evening, when I went to the door of the room tired from outside, the entry card did not work. I went to the reception twice and the problem was not solved. I am writing this review now. I have been sitting in the corridor for about an hour, but the technical officer has not responded to solve the problem. Hygiene is very poor. Do not choose this hotel at all.

Dear Guest, We apologize for any inconvenience caused by our hotel or services, We'll share this matter with our team to prevent similar problem in the future.We hope to welcome you back to Mercure Istanbul Bomonti and give you a better services. Best Regards, Atoosa Heyd Guest Relation Manager

Not a good choice at all!

트립어드바이저 평점 1.0/5

farshad a TripAdvisor 인증 리뷰

It's more like a 3 or at the best 4 star hotel. Poor Internet connection. Lack of basic facilities such as toothbrush and toothpaste! The pool was as small as a tub! They didn't even have staff to carry the luggages! I can go on and talk about every aspect, It's like a joke and I don't know why this Hotel is considered 5 star?!

Dear Guest, We apologize for any inconvenience caused by our hotel or services, We'll share this matter with our team to prevent similar problem in the future.We hope to welcome you back to Mercure Istanbul Bomonti and give you a better services. Best Regards, Atoosa Heyd Guest Relation Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 207 리뷰 7.8/10 위치
  • 342 리뷰 5.7/10 객실
  • 417 리뷰 6.5/10 서비스
  • 28 리뷰 6.2/10 인터넷 가격
  • 199 리뷰 5.7/10 청결도
  • 102 리뷰 7.6/10 조식
  • 37 리뷰 3.3/10 웰니스 센터

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