Fairmont Quasar Istanbul 5성

고객 평점 (ALL 평가) 4.6/5 1,038 리뷰

Fairmont Quasar Istanbul - Image 1
Fairmont Quasar Istanbul - Image 2
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Fairmont Quasar Istanbul - Image 4
Buyukdere Caddesi No 76, Mecidiyekoy, 34393 ISTANBUL, 터키

호텔설명

호텔 추가 정보

  • Gold Lounge where guests can enjoy a discreet bespoke attention overlooking the Bosphorus.

  • Fairmont Spa treatments are inspired by local traditions, plants and herbs

  • 2,000 square meters (21,520 sq.ft.) of meeting and event space

  • Located in the heart of Istanbul, close to Kanyon and Zorlu shopping malls

  • Contemporary luxurious rooms featuring the latest technology and suites with spacious balcony

숙박

호텔 위치

Fairmont Quasar Istanbul

Buyukdere Caddesi No 76, Mecidiyekoy
34393 ISTANBUL
터키

GPS:41.065599, 29.000436

전화
팩스 +90 212 403 86 00

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  1,038 리뷰

TripAdvisor 평가  4.8/5  2,110 리뷰

2025으뜸 시설

Good staff, not so good hotel

트립어드바이저 평점 2.0/5

AamirA839 TripAdvisor 인증 리뷰

First things; the staff (ex Spa) were ok and the duty managers were responsive to addressing the issues as they arose - its the only reason I am giving a neutral 5/10 rather than what should be a 1/10. The concern, at least as a customer, is why the issues arise given the cost of staying at the property and why it took so long to address them. I travel with my family to Istanbul every year and have been doing so for the last 10+ years, some years twice a year. Although this was my first stay at the Fairmont, I have experienced many similar (5*/price point) properties in Istanbul and not had anywhere near the same issues. On check in I was told that we had been 'upgraded' and assigned rooms on the 32nd floor with great views. The views were indeed great, less great was that the showers were luke warm/warm on day 1 and were cold on day 2. Complained about the issue on the morning of day 2, was told at 6pm that evening that the issue could only be resolved by us moving rooms and we had been assigned 2 rooms on floor 10. Rushing to get two room / kids packed and moved at the same time as we were trying to leave for a 7.30pm dinner reservation. Not great, a plumbing issue can happen, but why does it take all day to tell us that we have to move. so wasnt best pleased. Day 1 rooms had not been made up and were only done after calling housekeeping at around 5pm. Was told that to have the rooms made up please hang the make up rooms sign on the door handle. Did that on day 2 and rooms still not made up, called at around 5/5.30pm and was told 'sorry sir, we have had an event in the hotel and that is the reason'.. So now we have two rooms on the 10th .. views not so great but the showers are hot. return from dinner, reading in the room before bed and the lights all go out. Ask my wife if she switched them off ... no she did not ... there is a problem with the light switch. Also the air conditioning is blowing hot air. Called to say there was a problem, air conditioning was fixed, the light issue however remained intermittent, but as it was late at this point I did not have the energy to follow up further and decided to leave it for the following day. Day 3: told the duty manager about the ongoing light issue affecting one of the two rooms as we were heading out for the day. The DM said they would monitor in the background and run some sort of diagnostics. Came back to the room that evening and the lights were working and the room had also been made up. Day 4: light issue was back -they have these fancy touch pad controllers which may be the reason- for me as the issue was affecting only one of the two rooms, I just decided to live with it for the remaining 2 nights I was at the hotel. Another point to note/raise: my wife and daughter wanted to book treatments in the Spa, they got in touch and were given a whatsapp number to use. My daughter was messaging asking for details of treatments and any special offers available. The communication left my daughter quite frustrated, however the issue arose when she sent the umpteenth message and received a response saying that she had a booking (evening before the day we were checking out) and that cancellation charges were applicable upto 100% of the cost. I checked the message history on her phone and at no point was a booking confirmed; I asked her to message the number to ask them to provide evidence of the booking which was being alleged and also shared the chat history with the front desk. The front desk called the spa and they apologised that it was a 'misunderstanding'. However if the issue had not crystallised in the way that it did and my wife/daughter had decided not to have the treatments at the hotel, the first I would have found out would be when checking out (and rushing to the airport) and at that point there would have been no opportunity to have the charges reversed. The gym is very good To sum up: Good staff (ex Spa), not so good hotel. If you are 'upgraded' to a high floor on arrival, be cautious. It may well be the 'upgrade' is parking you in problem rooms until you don't complain and then they rotate you to a lower floor Don't expect your room to be made up reliably and on time Your lights may switch themselves off, not great if you using the toilet at night. Be aware when communicating with the Spa. I assume it is outsourced and you may well be on the wrong end of a 'misunderstanding' and associated cancellation charges. In conclusion: at the price point, there are many many better properties in Istanbul.

Great experience

트립어드바이저 평점 5.0/5

Elshan A TripAdvisor 인증 리뷰

This is my 6th or 7th stay at Fairmont Quasar and we will gladly revisit again in the future. Service and Cleanliness of the hotel is superb. During our 3 days stay restaurant manager Tanju, Burcu hostes and Emre waiter have been amazing. At our last breakfast they have organised a birthday surprise for my sister. We thank Tanju, Burcu and Emre a lot for their service and warm hospitality.

고객 평점 5.0/5

Eunhyeok L. 가족 - 전체(All) 통지 확인

처음엔 불만족스런 부분이 있었지만, 페어몬트 이스탄불 팀의 서비스는 모든 부족한 부분을 200% 충족시켰습니다. 투숙하는동안 나를 물심양면으로 도와준 Front manager MEHMET과, les clefs d'or의 보유자 Ali Oğuz ÖZBEY씨 맞나요? 명함을 받지 못해서 les clefs d'or의 홈페이지에서 당신의 이름을 찾았어요. 내게 매우 필요한 부분을 도와준 매우 고마운 사람입니다. 너무 감사해요. 그외 이름을 기억하지 못해 미안해요. gold lounge와 front desk 팀, 페어몬트 이스탄불에서의 기억은 제게 아주 소중한 추억으로 남을 것입니다.

Dear Eunhyeok L., Thank you for your kind words regarding your recent stay with us at Fairmont Quasar Istanbul. We are delighted to learn that our team's dedication, particularly from Mehmet and Ali Oğuz Özbey, greatly enhanced your experience. Your appreciation for our Front Desk and Gold Lounge teams is truly valued, and we are pleased that your memories with us will remain cherished. We look forward to welcoming you back in the future. Best regards, Cem Akşahin General Manager

Experience at Fairmont quasar Istanbul

트립어드바이저 평점 5.0/5

Voyager16649738158 TripAdvisor 인증 리뷰

I had an outstanding experience thanks to Irem's exceptional service at Fairmont Quasar Istanbul. She was incredibly professional, attentive, and always went the extra mile to ensure everything was perfect. Her friendly attitude and attention to detail truly made my stay memorable. Excellent rooms and amazing breakfast are definitely a winning combination for a memorable stay. Great location, very clean and amazing atmosphere Definitely will stay again

Great experience, highly recommend.

트립어드바이저 평점 5.0/5

AriellePierpont TripAdvisor 인증 리뷰

The room was new, clean with a contemporary design and very functional. The concierge service was great! Look up Ilayda, she’s helpful, will go the extra mile and is a pleasure to communicate with. Overall service was friendly, warm and very professional.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 289 리뷰 7.5/10 위치
  • 613 리뷰 8.9/10 객실
  • 1,042 리뷰 9.2/10 서비스
  • 16 리뷰 3.3/10 인터넷 가격
  • 327 리뷰 9/10 조식
  • 293 리뷰 9.5/10 분위기
  • 250 리뷰 8/10 레스토랑
  • 246 리뷰 8.1/10 안락함

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