Dear Mr. K., Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our peaceful location and beautiful sea views. We regret that the breakfast price did not fully meet your expectations. We understand that our guests expect the breakfast experience to reflect the price paid. Our breakfast buffet is available to all guests at the same price and offers a variety of selections prepared according to our usual quality standards. For guests who prefer an alternative, we also offer an à la carte breakfast menu with different pricing options. We truly appreciate your feedback regarding the value of our breakfast. Your comments are important to us, and we will share them with our Food & Beverage team as we continue to review and enhance our breakfast offering. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for another memorable stay in the future. Warm regards, Sittichai Khetnimit Welcomer Executive

Dear Ms. Jung, Thank you for taking the time to share your review following your recent stay at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you had a highly satisfying staycation and that our peaceful environment provided the perfect setting for you to rest and unwind. At the same time, we have noted your comment regarding breakfast. We always strive to offer an exceptional culinary experience, and your feedback regarding our breakfast selection has been shared with our executive chef as we continually refine and enhance our menu offerings. Thank you once again for choosing to spend your staycation with us. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the near future. Warm regards, Julian Danilo Welcomer

Dear Ms. Cho, Thank you for taking the time to share your review following your recent stay at Pullman Phuket Panwa Beach Resort. We are glad to know that you enjoyed your room upgrade, the peaceful atmosphere without crowds, and the spacious surroundings of our pool and beachfront area. At the same time, I sincerely apologize for the issues you experienced regarding room cleanliness and the presence of insects and a lizard during your stay. Being nestled in a lush tropical environment, managing local wildlife is an ongoing focus, but maintaining pristine room standards is our top priority. Your feedback has been shared directly with our housekeeping and pest control teams to ensure we pay greater attention to deep cleaning and room inspections going forward. Thank you once again for your honest feedback, as it helps us continuously refine our guest experience. We hope to have the opportunity to welcome you back for a much seamless and enjoyable stay in the future. Warm regards, Julian Danilo Welcomer

Dear Mr. K., Thank you so much for taking the time to share your review and for choosing to stay with us at Pullman Phuket Panwa Beach Resort. We are so glad to hear you enjoyed the beautiful views from our property and that the calm, shallow waters of our beach provided the perfect setting for a great swim. It is also wonderful to know you loved our delicious breakfast buffet and found our location convenient for exploring the nearby restaurants and massage shops just a short walk away. Thank you once again for your kind feedback. We look forward to welcoming you back for another peaceful and relaxing getaway soon! Warm regards, Julian Danilo Welcomer

Dear Mr. J., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Pullman Phuket Panwa Beach Resort. We are pleased to hear that you found our team friendly and helpful, and that you were satisfied with the cleanliness and overall quality of your room. It is also very rewarding to know that our team contributed positively to your family stay, and I am especially glad to hear that Julian was able to assist you during your visit. We also truly appreciate your constructive comments regarding the surrounding area, swimming pool depth, and beach conditions. While our resort is designed to offer a peaceful and secluded escape, we understand that this may not suit every travel preference, and we value your perspective. Your feedback regarding the membership discount experience at checkout has also been noted, and we sincerely apologize for any inconvenience or frustration caused. This will be reviewed with our team to ensure clearer communication and smoother handling in the future. Thank you once again for sharing both your positive impressions and helpful observations. We hope to have the opportunity to welcome you and your family back again for an improved and more seamless experience in the future. Warm regards, Julian Danilo Welcomer

Dear Mr. A., Thank you very much for taking the time to share your kind feedback and for choosing to stay at Pullman Phuket Panwa Beach Resort. We are delighted to know that you enjoyed the comfort of your accommodation and that the friendliness of our team helped make your stay even more pleasant. A welcoming atmosphere combined with restful comfort is exactly the experience we strive to provide for each of our guests. Thank you once again for your thoughtful comments. We sincerely look forward to welcoming you back again in the future. Warm regards, Julian Danilo Welcomer

Dear Valued Guest, Thank you for sharing your feedback and for choosing to stay with us at Pullman Phuket Panwa Beach Resort. We are thrilled to receive your perfect overall score and to know that you enjoyed our comfortable accommodation and the beautiful scenery. Providing a friendly and welcoming atmosphere is a top priority for our team and we are delighted that our staff made such a positive impression on your visit. We also appreciate your honest feedback regarding the breakfast selection and the restaurant experience. While we strive to provide a diverse and high quality culinary journey, we value your input as it helps us improve. We would love to hear your specific thoughts on how we can enhance our offerings. Please feel free to send your suggestions to our team at HA… so we can better cater to your tastes in the future. Thank you again for your review. We look forward to welcoming you back for another exceptional stay in the future at Pullman Phuket Panwa Beach Resort. Warm regards, Anton Welcomer

Dear Valued Guest, Thank you very much for choosing Pullman Phuket Panwa Beach Resort and for taking the time to share your experience. We truly appreciate your loyalty as a Gold member and are delighted to know that you enjoyed the natural beauty of our surroundings and the friendly service of our team. We are pleased that your stay brought you peace and comfort, and we will be sure to share your kind words with our staff. At the same time, we sincerely appreciate your feedback regarding the in-room dining. Your comment has been noted, and we will review it with our team to enhance the variety and quality of this service. If you have any specific suggestions, please feel free to share them with us at HA… Thank you once again for your trust and support. We look forward to welcoming you back to Pullman Phuket Panwa Beach Resort for another relaxing and memorable stay. Warm regards, Anton Welcomer

Dear Valued Guest, Thank you very much for choosing Pullman Phuket Panwa Beach Resort and for taking the time to share your feedback. We sincerely appreciate your continued loyalty as a Platinum member and are delighted to know that you were very satisfied with the hospitality and service you received. It is wonderful to hear that you found the accommodation comfortable and our service of high quality. Your special mentions of Micky, Jamie, Noone, ZJ, Fifa, and Yui are truly appreciated. We will be sure to share your kind compliments with them, as recognition like yours is very motivating for our team. Thank you once again for your trust and loyalty. We look forward to welcoming you back to Pullman Phuket Panwa Beach Resort for another exceptional and memorable stay. Warm regards, Anton Welcomer

Dear Ms. K., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Phuket Panwa Beach Resort. We are truly sorry to hear about the inconvenience you experienced. After carefully reviewing the situation, we understand your frustration during checkout regarding the minibar items. While staff follow standard procedures to ensure accuracy, we sincerely apologize that this process caused you discomfort and left a negative impression during your departure. We also regret that this experience impacted your stay to the point that you do not wish to return. We take your comments seriously and are addressing this internally to ensure clearer communication and more considerate handling of similar cases in the future. We sincerely apologize once again for the inconvenience caused, and we hope you will reconsider giving us another opportunity to restore your trust and provide you with the exceptional experience in the future. Warm regards, Katekanok S. Guest Experience Manager

Dear Mr. H., Thank you for shared your detailed feedback regarding your stay at Pullman Phuket Panwa Beach Resort. While we are pleased to hear that you enjoyed the view and appreciated the warm assistance from our team members, we sincerely regret that several aspects of your stay did not meet your expectations. We sincere apologies for the inconvenience caused by the construction and maintenance work near your room. During the period of your stay, we were carrying out essential maintenance to ensure long-term safety and quality for our guests. However, we regret that you were not informed in advance, and we will review our communication process to ensure all guests receive timely and accurate updates moving forward. Regarding the disturbance caused by the tree-trimming, we truly regret the impact this had on your family. The safety of you and your children is extremely important to us, and we are sorry that such incidents occurred. Your feedback has been shared with our teams to ensure better coordination, supervision, and scheduling of maintenance work, especially in areas close to guest rooms. We sincerely apologize once again for the inconvenience experienced during your stay. We hope you will give us another opportunity in the future to provide you with a more comfortable and enjoyable experience. Warm regards, Katekanok S. Guest Experience Manager