Dear Woong J. L., Thank you for your kind feedback. We’re glad to hear that you found the hotel neat and clean and appreciated the value for money. We also appreciate your comments regarding the location. While it is slightly away from the main street, we’re pleased that you found it accessible on foot or by bus. We truly appreciate your feedback and hope to welcome you again in the future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Minji H., Thank you very much for choosing to stay with us during your recent family trip. We are truly delighted to hear that you and your mother had such a pleasant experience. Your kind words about the swimming pool, breakfast selections and our friendly team mean a lot to us as we always strive to provide warm and attentive service to all of our guests. Your satisfaction is the greatest reward for our entire team, and we sincerely look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Youngkuk S., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the comfort of your bed, our breakfast selection, and the convenience of exploring the nearby attractions on foot. Your kind comments are greatly appreciated, and we are thrilled to know that you would choose to stay with us again on your next visit to Phuket. We look forward to welcoming you back for another enjoyable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Hyejin G., Thank you very much for your feedback. We are delighted to hear that you found your accommodation comfortable, the room in good condition, and the bedding clean. It is also wonderful to know that our staff made a positive impression and that you enjoyed exploring Old Town. We look forward to welcoming you back for another enjoyable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Seoyoung K., Thank you for sharing your detailed feedback. While we are pleased to hear that you found our location quiet with nearby dining options and that our reception team was friendly, we sincerely apologize for the issues you experienced regarding room cleanliness, the air conditioning, and towel service. Your comments are taken very seriously and will be reviewed with our housekeeping and operations teams to ensure improvements are made. We deeply regret that your first visit to Phuket did not fully meet your expectations and hope to have the opportunity to restore your confidence in our services during a future stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Hyeonjin P., Thank you very much for sharing your lovely feedback. We are delighted to know that our team could accommodate your check-in and help make your anniversary celebration special. It is also wonderful to hear that you enjoyed the anniversary cake and experienced friendly service from our staff. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear K., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Phuket City Phokeethra. We are delighted to hear that you found our hotel clean and that our staff provided friendly and welcoming service. We are also pleased that you enjoyed our rooftop area for evening relaxation. Your kind words are greatly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Novotel Phuket City Phokeethra in the near future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear K., Thank you very much for sharing your delightful feedback following your recent stay at Novotel Phuket City Phokeethra. We are thrilled to hear that you and your children enjoyed your stay, especially with the spacious and clean room and the fun times playing with your Kosiri dolls on the bunk bed! It’s wonderful to know that our breakfast offerings met your expectations and that our front desk team made you feel warmly welcomed. Your intention to return means a lot to us, and we look forward to welcoming you and your family back for many more enjoyable stays in the future. Best regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear W., Thank you very much for sharing your wonderful feedback following your stay at Novotel Phuket City Phokeethra. We are thrilled to hear that our convenient location and friendly staff helped make your first trip to Thailand and Phuket a pleasant and memorable experience. It is our pleasure to have been part of such a special journey. We look forward to welcoming you back in the future and continuing to provide you with exceptional service. Best regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear L. J. W., We are thrilled to see that you enjoyed your stay so much. It is always a pleasure to receive such high praise and the team and I will aim to replicate this experience moving forward. We hope to see you again soon. Best regards, Rungsiya Moonchino Front Office Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Guest, Thank you very much for taking your time to tell us about your experience at Novotel Phuket Phokeethra. We are delighted to read that the staff at the lobby was to your liking as they were friendly and made you felt good. Another side, we regret to read that some areas of your stay did not meet your expectations that was the toilet room smell so we have taken this point on board and will work to improve of this element of our guests experience. We hope that this experience will not impair your trust in Novotel Phuket City Phokeethra and we sincerely hope that you give us another opportunity to better serve you again in the future. Best regards, Rungsiya Moonchino Front Office Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Mihyun Y., We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that overall your stay was good and you were satisfied with the view and location as well as the hotel interior design. Your positive comment about the Receptionist team will be shared with them and we will thank them for their great work. We look forward to welcoming you back soon for another great experience in your next trip in Phuket. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…