Dear Kyoungah A., Thank you very much for taking the time to share your feedback. We are pleased to know that you appreciated our friendly team and convenient location. At the same time, we are very sorry to hear about the issue you experienced with the water quality during your stay. This is certainly not the standard we aim to provide, and we fully understand your concern, especially regarding the lack of prior communication. Please be assured that your comments have been taken very seriously and shared with the relevant team for immediate review and follow-up. Your feedback is extremely valuable in helping us improve both our facilities and communication with our guests. We sincerely hope to have the opportunity to welcome you back in the future for a much improved experience. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Jaewon P., We are pleased to hear that you enjoyed our convenient location and appreciated the shared facilities with Novotel, especially the swimming pool. It’s also wonderful to know that our team’s friendliness contributed positively to your stay. Your feedback is greatly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back again in the near future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Jaebeom K., Thank you for taking the time to share your feedback. We’re sorry to hear that the room design, particularly the lack of windows, negatively affected your overall impression of your stay. We understand how important natural light and ventilation are for comfort, and we appreciate you highlighting this concern. We’re glad, however, that you found the room condition to be relatively clean. Your comments are valuable and will be shared with our team for consideration as we continue working to improve our guest experience across our hotels. We hope to have the opportunity to welcome you again in the future and provide a more comfortable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Woojung C., Thank you for sharing your experience. We’re very pleased to hear that your short stay exceeded your expectations. It’s wonderful to know that you are considering staying with us for a longer visit next time so you can also enjoy some sightseeing and explore the nearby market. We would be delighted to welcome you back for a more relaxed and extended stay in the future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Younglim J., Thank you very much for sharing your feedback. We are pleased to hear that you found your stay comfortable and appreciated our affordable prices. While we are slightly outside Phuket Old Town, we are glad you found it walkable and convenient to explore the area. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Jiwone L., Thank you very much for your detailed and positive feedback. We are delighted to hear that you enjoyed our great location, convenient access to Old Town and the markets, friendly reception team, and the ease of airport transfers and rental car arrangements. We are also pleased that your Accor Gold benefits and access to Novotel facilities next door enhanced your stay. Your kind comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another wonderful experience. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Sebin P., Thank you very much for your kind feedback. We are delighted to hear that you were satisfied with our pick-up service, as well as the condition of your room and the service provided. Your positive comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear K., Thank you very much for sharing your feedback regarding your stay at ibis Styles Phuket City. We are glad to hear that you found our facilities convenient and comfortable for solo use. We also appreciate your constructive comments regarding soundproofing and the bathroom design. Please be assured that your feedback will be shared with our management team as we continually strive to improve our facilities and guest experience. We hope to have the opportunity to welcome you back to ibis Styles Phuket City in the future and provide an even more comfortable stay. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear L., Thank you very much for sharing your feedback regarding your stay at ibis Styles Phuket City. We are delighted to hear that you enjoyed our convenient location and the friendly service provided by our team. Your feedback is a great source of encouragement for our team, and we are thrilled to know that you had a good trip and plan to visit us again. We very much look forward to welcoming you back to ibis Styles Phuket City on your next visit. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear C., Thank you very much for sharing your feedback regarding your recent stay at ibis Styles Phuket City. We are delighted to hear that our reception team provided impeccable service and that your experience as a Platinum member was seamless, from advance information to the fulfillment of your requests. It is wonderful to know that the condition of the hotel and the attention to detail during your stay contributed positively to your visit. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. We look forward to welcoming you back to ibis Styles Phuket City on your next visit to Phuket. Kind regards, Bryan DE BRUYNE General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Dear Guest, We really appreciate to share us you feedback during your stay at ibis Styles Phuket City. We are pleased to know that overall your stay was great and you felt the location and team played a key role in making the experience a positive one. Looking forward to welcome you back for another great experience. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City