เมอร์เคียว กรุงเทพ สุขุมวิท 11 4 ดาว

Mercure is an historic & nice hotel with very friendly staff. Location is convenient. Thank you Mr.Top who are very attentive and showed his passion in his work, all the staff there made our stay great.

Once again I had a fabulous stay at The Mercure. At check in I was upgraded to a better room and the check in process was quick and efficient. The whole team were professional as ever and nothing was too much trouble for them. A special mention to Mr Adison and his concierge team for there knowledge and efficiency. I am sure I will be staying the next time I am in Bangkok.

My stay at the Mercure wasn't a pleasant one due to a combination of an extremely rude and unpleasant receptionist named 'Katie' and the room that was allocated to me. I checked-in during the late evening and asked for a room on a high floor but was told by a polite and helpful receptionist named 'Bombay' that the hotel was full to capacity. The room I was allocated, although quite large with a nice view, had the smell of damp all over it. After speaking to the duty manager the following morning, who checked my room, I was moved to another room, however, given the price I paid, I wasn't too pleased about being allocated a damp ridden room in the first place, which I'm sure other guests had earlier rejected. Upon checking out, I had the misfortune of coming across one of the most unpleasant people working as a receptionist at the hotel. Her name's 'Katie' and she was extremely rude for no reason other than for the sake of being rude and quite nasty. Her conduct was totally unprofessional and it doesn't say much for a hotel that employs a person who finds it impossible to show basic common courtesy to paying guests. After checking out, I checked into the nearby Aira Hotel, which was the best move I could have possibly made. Would I stay at the Mercure Hotel again? No! Pros: the swimming pool area was nice and the breakfast was good with a variety of Western and Asian cuisine, including Chinese, Indian, and Thai. Cable TV had English language news channels, and receptionist 'Bombay' was pleasant and helpful. Cons: a poor selection of film channels, allocated a terrible room, and 'Katie', one of the nastiest receptionists I've ever come across on my extensive travels.

Great and spacious accomodation and very friendly staff. Front desk were very accomodating and made everything seem less even though we had a language barrier. Mr Addison from concierge was a highlight. Always welcoming and offering help wherever needed. Thanks Mercure Hotel. We will be back!

Awesome experience. Very convenient location close to sky train. Rooms are spacious and food is amazing. The staff are really friendly especially Mr. Alison from conceirges. Very friendly and really helpful especially for getting taxis and explaining the travel address to the taxis. Highly recommended.