Mercure Jakarta Cikini 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.7/5 862 görüş

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Jalan Cikini Raya No 66, Menteng - Jakarta Pusat, 10330 JAKARTA, Endonezya

Açıklama

Otel ekstraları

  • 11 modern meeting rooms and 1 Ballroom with complete facilities

  • In room Spa & Massage service

  • Infinity Rooftop Swimming Pool & Fitness Center

  • Strategic location with easy access to city center and tourist attractions

  • Located in the heart of the city of Jakarta's and easy access to Sudirman, SCBD

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Otelin konumu

Mercure Jakarta Cikini

Jalan Cikini Raya No 66, Menteng - Jakarta Pusat
10330 JAKARTA
Endonezya

GPS:-6.194204, 106.839144

Telefon
Faks +62 21 3926800

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

DE'KAFE RESTAURANT

Our 4-star hotel in central Jakarta offers a wide variety of international and local culinary options.

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Konuk değerlendirmelerimiz

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Daha fazla bilgi edinin

ALL Puanlama  4.7/5  862 görüş

TripAdvisor Derecesi  4.8/5  2.016 görüş

Nice hotel in cikini

Tripadvisor puanı 5.0/5

D3Nabetterboy TripAdvisor onaylı yorum

Very good hotel.with delicious breakfast. You should try all their food here is tasty. Also good location in Jakarta. Try it

Mercure hotel

Tripadvisor puanı 5.0/5

Anisa N TripAdvisor onaylı yorum

Come here for my husband business, nd the stay was pleasant, room is always clean and the buffet are tasty. Spending few days here was nice as the place located in central area

Dear Mr/Mrs Anisa N, Thank you for taking the time to share your review with us. We truly appreciate your feedback, as it helps us to continuously improve our service and facilities. It was a pleasure having you stay at Mercure Jakarta Cikini. Your comments have been shared with the relevant team as part of our commitment to delivering a better experience for all our guests. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Warm regards, Yuni J Manicha General Manager

Overall good

Tripadvisor puanı 5.0/5

Putri R TripAdvisor onaylı yorum

Good food, vibe, definitely come back again and stay for business or trip, atmosphere is food, rooms are comfortable, good location

Dear Mr/Mrs. Putri R, Thank you very much for taking the time to share such a wonderful review of your stay at Mercure Jakarta Cikini. We truly appreciate your kind words and are delighted to know that you had a pleasant and memorable experience with us. It is a great pleasure to learn that you enjoyed your stay, particularly the quality of our service and the overall comfort provided by our team. Your appreciation of our team’s attentiveness, friendliness, and dedication to ensuring a seamless stay means a great deal to us and serves as strong encouragement for everyone involved. Your positive feedback has been shared with the entire team as a source of motivation to continuously maintain and improve our service standards. At Mercure Jakarta Cikini, we believe that meaningful experiences are created through genuine care and attention to detail, and we are truly happy that this was reflected during your stay. We look forward to welcoming you back to Mercure Jakarta Cikini in the near future. Should you have any special requests or require assistance for your next visit, please do not hesitate to reach out—we will be more than happy to assist you. Warm regards, Yuni J Manicha General Manager

Well Appointed Hotel with Potential to Be Even Better

Tripadvisor puanı 4.0/5

Jondoli TripAdvisor onaylı yorum

Afternoon tea was stated to be available from 4:00 PM to 7:00 PM. However, when I arrived at the rooftop bar at exactly 4:00 PM, there were no staff present. I waited for approximately 10 minutes, yet no one appeared. Time management and operational readiness could certainly be improved. If afternoon tea is scheduled to start at 4:00 PM, it would be more appropriate for staff to be fully prepared and present at that time. The restaurant staff on the lower floor would benefit from further training in product knowledge and guest communication. Clear and confident explanations would help avoid confusion and enhance the overall dining experience. The room was comfortable and well-appointed, although not particularly spacious. Unfortunately, it was somewhat dusty, which caused me to sneeze throughout the night. Housekeeping supervision could be improved to ensure higher cleanliness standards. Additionally, the cups and glasses in the room had an unpleasant odor, suggesting they may not have been properly cleaned or wiped with a clean cloth. The rubber lid of the jar was also very dusty, as if it had not been cleaned for a long time. Unfortunately, I had already taken a few sips before noticing the odor, which was quite disappointing. That said, the staff were friendly, welcoming, and courteous, reflecting the service standards typically associated with Accor properties. Overall, the experience was good, and I hope to see further improvements so the hotel can continue to be a preferred choice among Accor Plus members.

Dear Mr/Mrs Jondoli Warm greetings from Mercure Jakarta Cikini. Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your honesty and your constructive comments, as they are invaluable in helping us improve our services and facilities. Please accept our sincere apologies for the inconvenience you experienced during your stay. We regret to learn about the unavailability of staff at the rooftop bar at the scheduled afternoon tea time. Your feedback regarding time management and operational readiness has been taken seriously, and this matter has been communicated to our management and the related departments for immediate review and improvement to ensure better preparation going forward. We also apologize for the shortcomings in product knowledge and communication from our restaurant team on the lower floor. Additional training and refreshment sessions will be conducted to enhance clarity, confidence, and overall guest interaction. Regarding the room condition, we are very sorry to hear about the dust, unpleasant odor from the cups and glasses, and the cleanliness issue with the jar lid. This certainly does not reflect our cleanliness standards. Your comments have been shared with our Housekeeping team and management, and corrective actions, including tighter supervision and retraining, are being implemented to prevent a recurrence. On a positive note, we are grateful for your kind recognition of our friendly and courteous team. Your acknowledgment truly motivates us to continue delivering the warm hospitality associated with Accor. Once again, thank you for sharing your experience and for being a valued Accor Plus member. We sincerely hope to have the opportunity to welcome you back and provide you with a much-improved stay in the future. Warm Regards, Alex Afriyadi Front Office Manager

Wonderful Jakarta

Tripadvisor puanı 5.0/5

elmirak2020 TripAdvisor onaylı yorum

Great central location, helpful stuff, kids friendly hotel, variety of food in breakfast and lots of amenities.

Dear Mr/Mrs Elmirak2020, Thank you for taking the time to share your positive feedback about your stay at Mercure Jakarta Cikini. We are delighted to know that you enjoyed our strategic location as well as the variety of breakfast options provided. Your kind review is truly appreciated and serves as great motivation for our team to continue delivering excellent service. We look forward to welcoming you back in the near future. Warm regards, Yuni J Manicha General Manager

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