Mercure Bucharest Unirii 4 étoiles

Madame/Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Bucharest Unirii. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Brindusa MIrcea Front Office Manager

Madame/Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Bucharest Unirii. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous avons envoie toutes votre comentarires vers notre departments de F&B et Housekeeping pour ameliore la qualite de notre services Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs. Brindusa Mircea Front Office Manager

Dear Laurent H., Thank you for taking time to share your feedback. While I wish you had a better experience with us, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it’s apparent that in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a great hotel experience on your future reservation. Thank you once again for pointing us the services that we need to improve and we will send your comments to all our team in order to improve it. We made the refund and you send you already on your email address the invoice for the remaining amount without the invoice paid already with points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brindusa Mircea

Dear b., Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will reply on your email address as well in order to apologize for the situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brindusa Mircea Front Office Manager

Dear Mathilde J., I am very sorry to hear that the experience with us was not according to your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the carpet, we clean it after each guest but unfortunately some stains remain. We already establish with our colleagues from housekeeping department to double check the cleaning in the rooms and to provide a better service. Dear Mathilde J., I assure you that contacting the guests after they give us a review is a general practice intended to improve our services and to show them that their feedback is really appreciated. Sincerely, Brindusa Mircea Front Office Manger