I wish that I could review my stay at the Novotel London Heathrow Airport T1 T2 and T3 Hotel, but they cancelled my reservation. The email by which they did so made no mention of alternative arrangements or refunds. I called Accor Live Limitless who could do nothing to help a platinum member and told me to call the hotel. What is ALL for if not to provide assistance to loyal Accor customers?

The weirdest experience so far in an Accor Hotel. Not sure, if anybody has a clue on what they are doing running this hotel. Staff has no idea, nobody is answering phones, waited for a week for an email reply regarding a meeting room. Until today, I'm waiting for my invoice. It is indeed very mediocre. And stay away from the croissants during breakfast...produced 02/2020...and they are offering them without hesitation. When asking them about it...they said, "It's fine!".....??????

Perfect location and excellent service. Also a good place to have the COVID 19 Test in the privacy of your room and the result 6 hours later sent to your email. Good Food and room service. Julia was very helpful

My family and I stayed here. At first the room was cold because the heat was not working. When we informed the front desk, they came right away and fixed the problem. Very efficient. I would recommend this hotel.

Stayed 1 night due to flight delay. Hotel was covid 19 guidelines compliant. The rooms were clean and spacious. I did not use the restaurant , so can not comment on that. Check out was straight forward and with out delay.