ibis budget Londres Hounslow 2 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 1.101 comentários

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Descrição

Extras do hotel

  • A 20-minute drive to Heathrow Airport

  • Less than a ten minute walk to Twickenham stadium

  • On site Parking available for all guests. Fees Apply Please contact the hotel for information

  • Five-minute walk to Hounslow Central Underground Station

  • Good shopping possibilities located nearby

As nossas opções de alojamento

Localização do hotel

ibis budget Londres Hounslow

20 28 Staines Road, For Car Park use 65 Grove Road, TW3 3PU
TW3 3JS LONDRES
Reino Unido

GPS:51.467194, -0.366678

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Aceitam-se animais de estimação
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Propriedade 100% não fumadores

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.9/5  1.101 comentários

Classificação do TripAdvisor  3.5/5  1.669 comentários

Péssima limpeza e atendimento.

Nota clientes Avis 1.0/5

Katie F. T. B. Famílias - Comentários confirmados de ALL

Sobre a localização estava ciente que o Hotel fica distante do centro, portanto isso não foi um problema. Porém de todos os hotéis Ibis que já fiquei certamente esse foi o pior. Ficou evidente que os lençois estavam sujos e não tinham sido trocados, pois encontramos cabelos e batatas fritas. A limpeza é péssima e nojenta, tanto nos quarto quanto nas áreas comuns. Funcionários com péssimo atendimento. Na área onde podemos pendurar roupas faltam algumas prateleiras e pelo menos mais 1 banco no quarto para se sentar. Foi horrível não indico a ninguém.

Dear Katie Fernanda Tedesco B., Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues and the service you experienced during your stay. Rest assured that we take your comments seriously and will address them with our housekeeping and staff members. Regarding the room amenities, we appreciate your suggestions for additional shelves and a seating area, which we will consider for future improvements. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short in your case. We hope you will give us another opportunity to exceed your expectations in the future. Warm regards, ibis budget London Hounslow

Falta de higiene

Nota Tripadvisor 1.0/5

luisrf73 Avaliação com certificação TripAdvisor

Mau atendimento a crianças nas refeições Falta de higiene wc e camas Um nojo este hotel. O pior Ibis que ja vi. As fotos não enganam Nota zero estou furioso Nem uma toalha de wc trocaram nenhum serviço de quarto na cama e limpeza......................................................

Thank you for sharing your concerns with us. We deeply regret to hear about the disappointing experience you had during your recent stay. Providing a clean and comfortable environment for all our guests, including children, is our top priority, and it is concerning to hear that we fell short of meeting your expectations in this regard. We take matters of hygiene very seriously, and we apologize for any lapses in cleanliness you encountered during your stay. Rest assured, we will be investigating the issues you've raised with our housekeeping team to ensure that proper standards are maintained at all times. Regarding the lack of room service and towel changes, we apologize for the oversight. This is certainly not reflective of the high standards of service we aim to provide. We will address this with our team to ensure that all necessary services are carried out promptly and efficiently for our guests' comfort. We truly value your feedback as it helps us identify areas for improvement, and we want to assure you that your concerns will be addressed with the utmost urgency. If you would be willing to provide us with more details about your stay, we would appreciate the opportunity to discuss further and make amends. Once again, we apologize for the inconvenience and disappointment caused. We hope to have the opportunity to regain your trust in the future and provide you with the quality experience you deserve. Warm regards, Ramona Ibis Budget Team

Deixou muito a desejar

Nota clientes Avis 1.5/5

Alexandre Famílias - Comentários confirmados de ALL

Tinha como referência o grupo accor, e a marca Ibis. Sou um frequentador assiduo de muitos hoteis dessa marca em que me hospedei, entretanto a experiência que tive, não foi a das melhores, a começar pelo serviço de quarto, que não havia, a pessoa que deveria ao menos arrumar a cama não a fazia, apenas jogava o lençol no lugar, não retirava o lixo, nem tão pouco fazia nada, gostaria de chegar no meu quarto no final do dia e ter a sensaçao de que o quarto foi limpo, mas isso infelizmente nunca aconteceu.

Dear Alexandre, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay at ibis budget London Hounslow. We understand that the lack of room service and inadequate housekeeping service fell below your expectations. Please know that we have taken note of your feedback regarding the cleanliness and maintenance of your room. Your comments will be shared with our team for further review and improvement. We strive to provide a comfortable and clean environment for all our guests, and we regret that we did not meet your expectations in this regard. We appreciate your loyalty to the Accor group and the Ibis brand. We value your feedback and will take it into account to enhance the quality of our services. Thank you for bringing this matter to our attention. Warm regards, Edith, Ibis budget London Hounslow Team Member

Boa estadia

Nota clientes Avis 4.0/5

Roberta Famílias - Comentários confirmados de ALL

Já tinha ficado no hotel em 2015, e tive que fazer nova reserva devido à uma emergência, o staff foi muito simpático e prestativo me ajudando com minhas questões, notei contudo que o hotel estava mais deteriorado precisando de manutenção (pinturas e limpezas nas áreas comuns).

Dear Roberta, Thank you for taking the time to share your experience with us. We are pleased to hear that our staff were accommodating and helpful during your stay. At ibis budget London Hounslow, we strive to provide our guests with an enjoyable and comfortable experience. We are sorry that some aspects of the hotel were not up to your expectations. Your feedback is very important and will be taken into consideration as we look for ways to improve our services. We appreciate your loyalty and hope you will give us another chance in the future. Sincerely, Edith, Ibis Budget Hounslow Team Member

Mais barato

Nota clientes Avis 3.0/5

Anónimo Famílias - Comentários confirmados de ALL

O preço foi bom, porém é longe do centro, tinha apenas 1 elevador funcionando (demora demais), travesseiro ruim, quarto muito apertado e barulhento!

Thank you for taking the time to provide us with your feedback. We are glad that you found our prices to be reasonable. We understand your concern regarding the distance from the center, as well as having only one elevator working and a noisy room. As a part of ibis budget London Hounslow, we uphold a policy of providing quality services at an affordable price. We constantly strive to ensure that our guests have an enjoyable experience and will take your feedback into account. Regards, Edith, Ibis Budget Hounslow Team member.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.012 comentários 8.8/10 Localização
  • 1.488 comentários 5/10 Quarto
  • 1.143 comentários 8.3/10 Serviço
  • 29 comentários 7.9/10 Internet
  • 773 comentários 5.2/10 Limpeza
  • 248 comentários 5.2/10 Pequeno-almoço

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