ibis Styles London Ealing 3,5 estrelas

Exmo Senhor (a) S., Agradecemos os seus comentários no seguimento da sua estada no ibis Styles London Ealing. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Sylvie Gallon General Manager

Dear Guest, Thank you for bringing your concerns to our attention during your recent stay. We apologize for any confusion or inconvenience caused by this situation. We understand your frustration. It seems that there was a miscommunication between the receptionist and yourself regarding the timing of check-in. While you were informed that the check-in time was 3pm, the receptionist also mentioned that your room was already prepared and available for occupancy. Consequently, you were perplexed as to why you were asked to pay an additional £10 for early check-in when the room was ready before the designated check-in time. We appreciate your feedback, and we will take your comments into consideration to improve our services. Should you have any further questions or concerns, please do not hesitate to reach out to us. We value your patronage and hope to have the opportunity to welcome you back in the future under more favourable circumstances Best regards, Sylvie Gallon General Manager

Estimada Nikole Gracias por compartir su experiencia en el ibis Styles London Ealing. Le agradecemos que disfrutara de su habitación y que encontrara los servicios de nuestro personal de primera clase. Lamentamos que la ducha no cumpliera sus expectativas y reconocemos que nuestro desayuno puede haber dejado algo que desear. En el ibis Styles London Ealing nos esforzamos por ofrecer a nuestros huéspedes comodidad y confort de alta calidad en una ubicación conveniente. Entendemos su decepción y le invitamos a ponerse en contacto con nosotros directamente si hay algo más que podamos hacer por usted. Sylvie Gallon Directora General

Dear Mab I., Thank you for taking the time to rate our ibis Styles London Ealing hotel. We appreciate your comments and apologize for any inconvenience or disappointment your experience may have caused. We strive to provide a pleasant and comfortable stay for all our guests, so we take comments like yours seriously. At ibis Styles London Ealing, we are committed to providing high quality services and facilities that reflect our brand values. We are sorry to hear that some of the room amenities were not satisfactory. Our team is continually looking for ways to improve our services and ensure a better experience for all our guests. Once again, thank you for your valuable feedback. We hope you will give us another opportunity in the future to show you what we can offer and provide you with a better experience of staying at the ibis Styles London Ealing hotel next time. Sylvie Gallon General Manager

Dear Nishchay, Thank you for taking the time to provide feedback on your recent stay with us at ibis Styles London Ealing. We are delighted to hear that overall, you found our hotel to be of decent quality and that it had great accessibility to nearby attractions. We strive to provide our guests with the best possible experience and we apologize that this was not the case for you. We are sorry if housekeeping was not up to standard - we will certainly use your comments as extra training for our team. At ibis Styles London Ealing, we value customer feedback and would like to thank you again for taking the time to share your experience with us. We hope you will consider staying with us again in future. Best regards, Sylvie Gallon General Manager