Novotel London Brentford 4 estrelas
Nota clientes Avis (Classificação ALL) 4.3/5 571 comentários
Hotel aprovado por ALLSAFE
An ALLSAFE Clifton Environmental certified hotel
Indoor heated pool, sauna and fitness centre
Meeting rooms with top-quality facilities
Easy access to central London by rail or tube
20-minute drive from Heathrow Airport
Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.
Espaçoso, de design contemporâneo e adaptável, o quarto Novotel é perfeito para viver e para todas as suas necessidades.
Great West Road
Fax: +44 20 3693 1810
LONDON CITY AIRPORT A 27,36 km / 17 milhas
LONDON HEATHROW A 12 km / 8 milhas
BRENTFORD A 1,61 km / 1 milhas
Check-in desde as - Check-out até às
O nosso menu é inspirado por sabores de todo o mundo, oferecendo um leque de pratos regionais cuidadosamente selecionados. Quer lhe apeteça um hambúrguer de carne de vaca britânica ou um salmão com molho de miso japonês, teremos algo saciar o seu apetite.
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
One of the best Novotel
Nota Tripadvisor 5.0/5
Behrad B Avaliação com certificação TripAdvisor
I've been to this Novotel for last 6/7 years and we loved it each time going back there ,hotel and stuff all 5star , Food quality of the hotel everything is amazing and will Recommend this hotel to anyone
Dear Behrad B, Thank you for your 5 star review and making us one of your best Novotel hotel for the past 6/7 years. I am looking forward to sharing your encouraging comments with the team. Thank you once again for your feedback and may your future stays with us be even more enjoyable that your previous. Kind regards, Terence
Nota Tripadvisor 4.0/5
claudiacappuccio4 Avaliação com certificação TripAdvisor
Very good hotel, clean and friendly. The swim and the breakfast were the best. Only 1 bad thing was the lift always busy and not easy to reach the room fast even scanning the room card. Location was perfect.
Dear claudacappuccio4, Thank you for your Very Good TripAdvisor review. It was nice to read that you had an enjoyable Family Holiday with us, namely the cleanliness of the hotel, the friendly staff and perfect location. We are working on getting all of our three guest lifts to be even more efficient so something to look forward to when you next stay with us. Thank you once again for your feedback and we are looking forward to welcoming you back in the near future. Kind regards, Terence
Great hotel let down by service
Nota Tripadvisor 3.0/5
adgehog6455 Negócios - Avaliação com certificação TripAdvisor
Was charged twice and was fobbed of by reception when checked in snd when checked out. Service at restaurant was very slow and seemed to forget simple things like tap water ! Was not told you had to book pool and only can book pool on actual day, so trying to book pool for 06.00 you have to get up and wait at reception to book !
Dear adgehog6455, Thanks for your TripAdvisor review. From your feedback about reception, restaurant and the pool bookings, it seems that we fell short of meeting your expectations. I have shared and addressed your concerns with the relevant departments to prevent any repeat in the future. I therefore apologise for the inconveniences you experienced. With the corrective actions taken and you being more familiar with our pool booking system, I hope you will give us an opportunity to improve your experience with us. We are looking forward to welcoming you back to the hotel. Kind regards, Terence
Stay in March 2022
Nota Tripadvisor 3.0/5
rogerambrose1 Negócios - Avaliação com certificação TripAdvisor
This is the second time we have stayed at this hotel, the first time being faultless, however the second time we stayed last weekend we arrived back at the hotel at 11pm to be told the bar was shut and there was no room service even thought it states 24 hours for any time type of food and we were told to use uber eats !!! as they had no staff in the hotel, really really disappointed as we had booked a suite as well, we were given a bottle of water and that was it, wont be staying again
Dear rogerambrose1, Thank you for your review regarding your recent stay with us. It was good to read of your faultless first stay at the hotel. However it was disappointing that during your return stay we did not provide you with the 24 hours room service you expected. I therefore apologise for this and any inconvenience caused as we do offer 24 hours room service so it should have been offered to you. I have addressed this with the food and beverage team to prevent any repeat in the future. Thank you for your feedback and I hope you will give us another opportunity to provide you with the faultless experience you previously enjoyed. Kind regards, Terence
Nota Tripadvisor 5.0/5
krishbaj Avaliação com certificação TripAdvisor
The suite we stayed at was outstanding, it was my partner’s birthday and they welcomed here with amazing hospitality and warmth, the staff were amazing from the cleaners, room service , bar staff , receptionist and the manager was amazing and finally compliments to the chef - the food was amazing as usual . Will definitely be going more often than usual. Thanks again to the entire team at the Novotel-Brentford .
Dear Krishbaj, Thank you for your Amazing feedback and choosing Novotel London Brentford to celebrate your partner's birthday. I was so pleased to read that you both had such an enjoyable stay with us. We are certainly looking forward to welcoming you back even more often than usual. Kind regards, Terence
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