Perfect location only minutes from the airport staff were friendly checked us in early. Room comfortable and nice temperature for sleeping. Will stay again we have used several of your hotels on the airport complex and this was the best .

First time at the hotel. Was a last minute booking due to a flight cancellation. On arrival I checked in and for some reason I was given the accessible room. Which was strange as I hadn’t booked one. Was disappointed with the restaurant when I ordered dinner I was unable to add this to my room which meant I missed out on loyalty points.

The staff are very helpful and welcoming. The hotel is in a great location and the rooms are comfortable. The restaurant is very good value and breakfast is very varied and there is something for everyone's taste.

The reception team was extremely helpful and pleasant. Service in the restaurant was excellent and again very pleasant staff. Room comfortable. Only negative is that this hotel is not on the hoppa bus service,

Check in was a bit clunky. Restaurant was good. Good tea and coffee service in room. Disappointed with the change in local bus transport policy on free airport transfers. This was my main reason for this hotel and location.

Perfect location for the airport. Fast, efficient, friendly service, and fantastic room (I slept like a baby). The cleanliness and room service were excellent. I ate several meals in the restaurant, including breakfast every day - the food was delicious. Thank you - I'll be back : )

We hired 2 rooms for an overnight stay near to Heathrow airport for an early flight next day. The hotel reception was professional and efficient checking us in and explaining services and Covid precautions. The restaurant and bar service was prompt and accurate. Rooms are spacious, clean and comfortable. A good night's sleep before departure. I would definitely recommend the hotel for an airport stay.

We needed a hotel easy to get to from the Central Bus station and with quick taxi link to the terminal the next day. It fulfilled all these requirements and was comfortable and clean and a reasonable price. As Accor members we would use it again.

We stayed one night to be ready for early airport check in, ibis is very convenient for this! Post Covid it has changed quite a bit and feels less about hospitality, f&b etc, and more about efficiency, separation and space, which we were happy enough about. Fabric of the place, carpets etc showing some wear, time for routine upgrades and decoration IMO. Friendly and efficient staff when we needed them,

Good value for money for a family room and the honoured our request for a view of the planes which was fantastic for my children. Only negatives was that I found the bed quite hard and we only got two towels when there was four of us the room and those towels were awful - so thin and rough to the skin.

Really convenient way to relax and stay before flying the next day from T5. Nice accommodation parking is limited but easy and the bar and restaurant are very nice , excellent value all round , would recommend this hotel

Excelente lugar próximo do aeroporto, staff são simpáticos. No entanto, so tenho que fazer um reparo pedi comida e quando eu ia comer encontrei um objecto de não identificado de plástico.

Unusual stay because of the Covid19 restrictions, not able to use the dining room and had to take meals back to our room. The hotel was following all the rules to make sure guests were safe and the staff were most helpful. I had no complaints during this difficult time

Ticks all the boxes!!! Hotel is conveniently placed for LHR and easy to find. Checking in was no problem even in these difficult times. Room was found to be extremely clean, only difficulty found was that no spoon or such like was available to make coffee. Other faciluties were obviously limited due to the corona virus situation. Check out was automatic, a very good arrangement. All un all a very good stay

I was shocked to see that no hotel employee wore a face covering. Other measures were taken, like putting up plexiglass at reception and the bar. And the restaurant was closed with takeout only to be eaten in the room. But, no face coverings.