Sofitel Kuala Lumpur Damansara 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 196

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No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Malezja

Opis

O hotelu

  • Luksusowe spa w Damansarze

  • Francuskie akcenty

  • Nowy adres w Damansara Heights

  • Niezwykłe połączenie malezyjskiej gościnności i francuskiej Art de Vivre.

  • Dogodnie zlokalizowany w odległości spaceru od stacji MRT, 15 minut od Bukit Bintang.

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Lokalizacja hotelu

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Malezja

Pozycja GPS:3.14675, 101.661444

Telefon
Faks +60 3-2720 6618

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 2 196

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 778

Certyfikat Doskonałości 2025

Great to be back

Ocena na stronie TripAdvisor 5.0/5

Ray3149 Opinia zatwierdzona w TripAdvisor

We are regulars here and just enjoyed a three night stay with Club Millesime privileges. The hotel itself is typical of Sofitel standards but it is the staff that make it special. Shout out to Vino, Lachana, and Ekbar for your wonderful and warm service. There were a couple of other ladies and gentlemen who also provided top notch service but I apologise that I did not catch your names. First world problem, but I did notice that the canapé service no longer offers a chef station alongside the buffet. This is a drop in service that while not significant, is definitely a step in the wrong direction if you are looking to maintain a point of difference to other 5 star hotels. We’ll be back mid next year and hopefully there are no further cuts to the service. Rooms are nice and big, beds are very comfortable, bathrooms are spacious with quality Balmain amenities, and the gym and pool should satisfy most people.

Good Stay but Missing the True Five-Star Experience

Ocena na stronie TripAdvisor 4.0/5

fallen in l Opinia zatwierdzona w TripAdvisor

I stayed at Sofitel Damansara Kuala Lumpur for four nights. While the stay was generally comfortable, it did not fully reflect the standards expected from a luxury five-star hotel. Check-in was smooth, and the reception staff were polite and helpful. However, several small but important details were missing. We had two rooms, and housekeeping often provided only one hand towel and one toothbrush, despite double occupancy. On two occasions, one room had a strong smoke smell. The team tried to assist by providing a humidifier, which helped, but the source of the smell couldn’t be identified. There was also an unexpected incident where housekeeping rang the bell and entered the room almost immediately. We were later told this was the evening turndown service. While the service is appreciated, it would be better if staff clearly announced themselves or waited longer, as this can be scary for families with children or guests who value privacy. And when we spoke about it we were advised the luxury hotel as if I’ve never stayed in the luxury hotel. I’ve been staying hotels and being until Hilton diamond Member for years. Breakfast service needs improvement as well. Staff appeared disengaged, with no welcoming smiles, and many food items were finished by the time we arrived. We had to request multiple refills, which should be proactively managed at a five-star hotel. Overall, it was a good stay, but not exceptional. With stronger housekeeping consistency, clearer communication, and more attentive breakfast service, the hotel can achieve the standard it aims for.

They don’t care if you are an Accor member

Ocena na stronie TripAdvisor 1.0/5

NicholasEdwardAlexan Opinia zatwierdzona w TripAdvisor

I am an Accor Gold/Plus member. When we checked in we were told that a complimentary upgrade wasn’t available. I checked online and the room class above ours was still available. We were still denied a complimentary upgrade. It makes paying for the membership and booking with a group pointless. Accor/Sofitel are a big disappointment to their loyalty customers

Dear NicholasEdwardAlexan, Thank you for taking the time to share your feedback, and we are truly sorry to hear about your disappointing experience. As an Accor Gold/Plus member, your loyalty is very important to us, and we regret that we did not meet your expectations during your recent stay. Regarding the complimentary upgrade, We understand how frustrating it must have been to see higher room categories available online while being informed that an upgrade was not possible. Although room availability may differ from what is displayed online due to operational allocations and pending arrivals, we should have communicated this more clearly to avoid any misunderstanding. Please accept our sincere apologies for the inconvenience caused. We greatly appreciate your continued support as a loyalty member, and your comments have been shared with the team for immediate review. We hope to have the opportunity to regain your trust and provide you with a much improved experience on your next visit. Thank you once again for bringing this to our attention. Regards, N. Mageswary - Guest Experience

Best cocktail & mocktail

Ocena na stronie TripAdvisor 5.0/5

En H Opinia zatwierdzona w TripAdvisor

Jeeva at Lebar made the best cocktail and mocktail for us, also Kuhan and Ajay provided excellent service and smile all the time. Will definitely visit again!

Dear Thank you so much for your wonderful feedback. We’re delighted to hear that Jeeva’s cocktails and mocktails made your visit memorable, and that Kuhan and Ajay provided excellent service throughout. Your kind words mean a lot to the team. We look forward to welcoming you back to Lebar again soon. Regards, N. Mageswary - Guest Experience

Very disappointed

Ocena na stronie TripAdvisor 3.0/5

Kelvin K Opinia zatwierdzona w TripAdvisor

Very disappointed, I recommend this Hotel to a friend travelling with us , when he checked in, first time here, they give him a lovely suite. Been her three or four times give me my usual room, not happy.. I was embarrassed in the lounge as the offering was not the same as it was before which I had explained to him.. the bar used to have a lovely man who I guess has left. Now no nibbles and not told was close so we can’t get another drink. This is 21.30 in a five star hotel. Three different people I have to ask before I can get 15.00 check out without being messed about. I was coming back in March but maybe go somewhere else now, very disappointed. Plus point , the lounge servers are excellent 5 stars.

Dear Kelvin K, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience during your recent stay, especially after recommending us to your friend. We completely understand how this situation made you feel, and please accept our sincere apologies. We regret that we were unable to offer you a similar room upgrade, and I understand how this created an uncomfortable comparison. Your loyalty and repeated stays mean a great deal to us, and we should have handled this with better care and communication. We are also concerned about your experience in the lounge and bar. The reduced offerings, lack of nibbles, and the unclear communication regarding closing time do not reflect the standards we strive to maintain. Please be assured that we will be addressing these lapses with the respective teams immediately. Regarding the late check-out, we apologise for the inconvenience and the multiple touchpoints required. This should have been arranged smoothly, especially for a valued returning guest such as yourself. Thank you for highlighting the excellent service from our lounge team, your kind words will surely motivate them. We truly hope you will reconsider your decision about returning. Please accept our sincerest apologies once again, and thank you for giving us the opportunity to improve. Regards, N. Mageswary - Guest Experience

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 671 Liczba opinii 8.4/10 Lokalizacja
  • 1 428 Liczba opinii 8/10 Pokój
  • 1 782 Liczba opinii 8.6/10 Obsługa
  • 16 Liczba opinii 4.8/10 Internet
  • 672 Liczba opinii 8.2/10 Komfort
  • 608 Liczba opinii 7.3/10 Jedzenie
  • 602 Liczba opinii 6.9/10 Czystość
  • 551 Liczba opinii 9.2/10 Klimat

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