Novotel Kuala Lumpur City Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 279

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Novotel Kuala Lumpur City Centre - Image 1
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2 Jalan Kia Peng, 50450 KUALA LUMPUR, Malezja

Opis

O hotelu

  • 5 minut spacerem do pawilonu Kuala Lumpur i centrum kongresowego przez most powietrzny.

  • Miejsca parkingowe dla dużych pojazdów, takich jak MPV, SUV i samochody 4WD, w parkingu 2.

  • Parkowanie bezgotówkowe z kartą Touch N Go, Visa, MasterCard, Amex, UnionPay lub MyDebit.

  • Specjalna cena parkingu dla Gości hotelowych: tylko 5 MYR za dzień z wielokrotnym wjazdem.

  • Goście zagraniczni muszą uiścić w hotelu podatek turystyczny 10 MYR za pokój za noc.

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Lokalizacja hotelu

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 KUALA LUMPUR
Malezja

Pozycja GPS:3.151229, 101.71252

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Food Exchange

Poznaj Food Exchange @ Level 1, najnowocześniejszą kuchnię "fusion", która zapewni najwyższą satysfakcję. Odpocznij i nabierz sił przy wyśmienitym menu à la carte.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 279

Ocena TripAdvisor  3.7/5  Liczba opinii: 4 735

Premium breakfast experience at the Premier Lounge

Ocena na stronie TripAdvisor 5.0/5

CheongKamHoe Opinia zatwierdzona w TripAdvisor

I was being invited to have breakfast at the tastefully-decorated Premier Lounge by a friend recently. While The spread was somewhat small but it was adequate and yummy. Yet what stood out was that Novotel, a 4 star hotel could have easily surpass any r 5 star hotel lounges in the vicinity given the high quality of food and beverages served. While the bread section at the premier lounge was small but it offered Payson Bretton Butter, a premium French butter. That was a rarity at a 4 star. Moving on, the local fares like Nasi Lemak was so good. I particularly loved the aroma of the chilly paste which went so well with my coconut milk rice. In addition, premium sparkling and still water San Pelligrino and Aqua Panna were served throughout along with coffee and tea. Such beverages can only be seen at a 5 star property and mind you not all 5 star lounges may want to have that as they are costly drinks. To elevate my breakfast experience, the staff, both Asif and Rasid were superb. They wore genuine smiles and were more than happy to be at your beck and call. I think Novotel has definitely hired the best staff. I have stayed there at least twice and i still remembered how proactive and guest- orienting the GM, Ms Angelia Ku was. I wanted to actually meet her that very morning. However she was away. To the management and GM, tq for having me and I definitely will book another stay in the near future to enjoy such sumptuous breakfast again.

Dear Cheong Kam Hoe, Thank you sincerely for sharing such a thoughtful and generous review. It brings me great joy to know that your breakfast experience at our Premier Lounge was memorable, and that the quality of our offerings. From the local dishes to the premium beverages — exceeded your expectations. I am especially proud to hear your kind words about Asif and Rasid. They embody the service culture we strive for at Novotel Kuala Lumpur City Centre, and I will personally share your compliments with them. Your recognition of our efforts, including the leadership of our team, truly means a great deal. I am sorry to have missed the opportunity to meet you during your visit, but I hope to welcome you personally on your next stay. Thank you once again for your continued support, and we look forward to hosting you again soon for another delightful experience. Sincerely Angelia Ku General Manager

Good Service

Ocena na stronie TripAdvisor 5.0/5

Hon yan C Opinia zatwierdzona w TripAdvisor

I would like to compliment your team specially Soon, Mehedi and Mamun provide good service. The staff were attentive, polite and made the dining experience very pleasant. Food was good and will recommend to my friends. I also loved the atmosphere here. The service team made us feel so comfortable

Dear Hon yan C, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that Soon, Mehedi and Mamun made your dining experience enjoyable with their attentive and warm service. It’s great to know you enjoyed the food and atmosphere as well. Your kind words motivate us to keep delivering our best. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre soon. Sincerely Angelia Ku General Manager

My Novotel…

Ocena na stronie TripAdvisor 5.0/5

Exuro30 Opinia zatwierdzona w TripAdvisor

As always, we had a great stay and it is really nice to see some familiar faces in the frontdesk. Suprisingly, I got the same room again lol. Although, the breakfast area changed it is still my favorite hotel in KL. The location, the people, and the service. That is experience.

Dear Exuro30, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and were greeted by familiar faces at the front desk. It is great to know you got the same room again and we will take that as a compliment. We are also happy that you enjoyed our refreshed breakfast area while still feeling at home at your favourite hotel in KL. Your kind words about our location, team, and service mean a lot to us. We look forward to welcoming you back for another memorable stay soon. Sincerely Angelia Ku General Manager

Dreadful reservations and check in. Avoid this hotel if you are in a group as they will certainly mess up your booking.

Ocena na stronie TripAdvisor 1.0/5

Richard G Opinia zatwierdzona w TripAdvisor

The worst check-in experience I have ever had. They had our names wrong and were unable to update them. We messed around at the front desk for 45 mins (we had priority check-in) and then our keys did not work. My Accor membership was unable to be updated as my room was under the name of a fellow traveller which they also could not correct. No welcome drink and no discounts on food or beverage were applied as my membership was not linked to my room. The front desk staff are clueless and when I complained multiple times they just looked at me, offering no solutions or offering to bring in a manager to assist. No offers of help or anything of good will was offered as an apology. The problems kept compounding from there. The wrong credit cards were attached to rooms of others in our group and so I was unable to charge anything to my room. My key was cancelled twice during my stay which is incredibly annoying and I was unable to charge anything to my room as the credit card was under another of our party's name. Getting an ice bucket sent to the room took three calls on more than one occasion and I eventually went down tot he bar and collected it myself. Absolute incompetence! It is a shame because the hotel is very well located and the rooms are clean and quiet. Other than the front desk team the rest of the staff were friendly and helpful. Breakfast was generally awful. Large wheels of cheese unsliced with no means to do so. Freezing cold butter on ice that was rock hard and the coffee was revolting. Compared to the two other Novotel I stayed in the two previous weeks in Vietnam the KL Novotel is an unfunny joke and now that I am home I will have to contact Accor to get my credits added to my membership.

Dear bonbluca, Thank you for taking the time to share your recent experience at Novotel Kuala Lumpur City Centre. We sincerely apologise for the inconvenience and frustration you encountered during your stay. It is truly disappointing to learn that your visit did not meet expectations, and please rest assured that your feedback has been shared with our team for immediate review and improvement. We would like to take this opportunity to clarify a few points regarding your reservation. The booking was initially made under another main booker’s name, and as it was created by that booker directly, we were unable to amend the reservation details to your name. Consequently, the booking could not be linked to your ALL – Accor Live Limitless membership, which is necessary in order to earn points and enjoy member-related benefits. To ensure points are credited automatically in future stays, bookings must be made under your own membership account either through the hotel website or the ALL app. In addition, based on your current Silver status, the welcome drink benefit will become available once you have reached Gold status. However, we sincerely apologise if this was not properly explained upon your check-in. We truly regret that your arrival experience and service interactions fell short of expectations, and we understand how this has affected your overall impression of the stay. Your comments on the breakfast offerings, service rendered at Gourmet Bar and the consistency have also been noted for further review with the respective departments. We appreciate your kind words about our location and housekeeping team, and we hope you will allow us another opportunity in the future to provide a more seamless and pleasant experience. Sincerely Angelia Ku General Manager

Great Stay.

Ocena na stronie TripAdvisor 5.0/5

saigal96 Opinia zatwierdzona w TripAdvisor

Honestly cant fault the hotel, i dont know why people have goven so many bad reviews in my 4 night stay i has no problem at all, the room, location, service and breakfast everything is on point.

Dear saigal96, Thank you so much for your wonderful review. We are thrilled to hear that you had a great stay and enjoyed our room, location, service, and breakfast. Your kind words truly mean a lot to our team. We hope to have the pleasure of welcoming you back to Novotel Kuala Lumpur City Centre again soon. Sincerely Angelia Ku General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 757 Liczba opinii 9.6/10 Lokalizacja
  • 2 283 Liczba opinii 7.7/10 Pokój
  • 2 389 Liczba opinii 8.4/10 Obsługa
  • 52 Liczba opinii 7.1/10 Internet
  • 1 187 Liczba opinii 8.3/10 Czystość
  • 969 Liczba opinii 5.7/10 Komfort
  • 918 Liczba opinii 7.1/10 Śniadanie
  • 181 Liczba opinii 5.5/10 basen

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Kuala Lumpur - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.