Hotel Pullman Kuala Lumpur City Centre Hotel and Residences 5 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 4 021

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No 4 Jalan Conlay, 50450 KUALA LUMPUR, Malezja

Opis

O hotelu

  • Wyjątkowo przyjazna obsługa

  • Doskonałe restauracje dla żądnych przygód gości

  • Niesamowity, stylizowany taras

  • Lokalizacja w Złotym Trójkącie, niedaleko sklepów i atrakcji turystycznych

  • Niedaleko luksusowych butików i atrakcji turystycznych KL

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Lokalizacja hotelu

Hotel Pullman Kuala Lumpur City Centre Hotel and Residences

No 4 Jalan Conlay
50450 KUALA LUMPUR
Malezja

Pozycja GPS:3.15013, 101.7145

Telefon
Faks +60 3-2170 8808

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 4 021

Ocena TripAdvisor  4.1/5  Liczba opinii: 643

Certyfikat Doskonałości 2024

Disappointed

Ocena na stronie TripAdvisor 4.0/5

dophbd Opinia zatwierdzona w TripAdvisor

I am a Diamond member and for the 1st time since I am Diamond and before Platinum, I didn't have specific attention like plate of fruits, cake or chocolate (room 2423). The breakfast baguette wasn't fresh. They bringed a new one still frozen inside! Asking for the cleaning of the room is useless. 5 hours later I had to call the Housekeeping Department. 5:30pm, I had to call to receive the laundry gave the day before which was supposed to be delivered at noon ! Sedap Restaurant (international), 3 choice of red one and it took them 10 minutes to discover that in an Accor group hotel the French one wasn't available. A dinner without wine is sad. With such a poor choice, I understand why we are the only clients. It miss an involved General Manager.

Dear dophbd, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you encountered during your recent stay. Regarding the welcome amenities, our team was unable to deliver them on your arrival day as the Do Not Disturb (DND) sign was activated for your room. However, a fresh set was delivered the following day. We regret that this did not meet your expectations as a loyal Diamond member. We are also truly sorry for the issues you experienced with the breakfast baguette, the limited red wine selection at Sedap Restaurant, and the unavailability of the French wine, which should not happen in an Accor property. Your comments on this matter have been highlighted to our Food & Beverage team for immediate review and correction. Additionally, the delays in room cleaning and the late delivery of your laundry are far from the service standards we aim to provide. We understand how frustrating this must have been, and we apologise for the inconvenience caused by these inconsistencies. Please be assured that your feedback has been shared with all relevant departments for urgent improvement. We appreciate your loyalty as a Diamond member, and we hope to restore your confidence in us during your next stay. Kind regards, Devi.C Guest Experience

BEST DRINK THANK YOU

Ocena na stronie TripAdvisor 5.0/5

Getaway68179072427 Opinia zatwierdzona w TripAdvisor

Anjacy has shown top tier service with her bar-tendering skills. Her exclusive apple sour recipe is just so good. THANK YOU ANJACY

Dear Getaway68179072427, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the drink and that Anjaly impressed you with her top-tier bartending skills. She will be thrilled to know that her special apple sour recipe made such a great impression. Your appreciation truly motivates our team. We look forward to welcoming you back for more exceptional experiences at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Great hospitality

Ocena na stronie TripAdvisor 5.0/5

Shaoye Opinia zatwierdzona w TripAdvisor

Great hospitality and prompt service when requested. Special thanks to the attentive team (Teressa, Adam and other staff that I cannot remember, sorry) in club lounge, The food and beverage selection is extensive and the environment is cosy for relaxation.

Dear Shaoye, Thank you for your wonderful review. We are delighted to hear that you enjoyed our hospitality and experienced service from the heart throughout your stay. Your kind words for our Club Lounge team , especially Teressa, Adam, and the rest of the team are truly appreciated, and we will be sure to share your compliments with them. We are also pleased that you found the food and beverage selection to be impressive and the ambience of the Club Lounge to be cosy Thank you once again for choosing to stay with us. We look forward to welcoming you back for another comfortable and enjoyable visit. Kind regards, Devi.C Guest Experience

Nice stay

Ocena na stronie TripAdvisor 5.0/5

RendiR91 Opinia zatwierdzona w TripAdvisor

Satisfying. We had nice stay for 2 nights here. Good accessibility to activity spots and shopping malls. Will stay here again in the future. Good service by Mr Amerul.

Dear RendiR91, Thank you for sharing your wonderful feedback. We are delighted to hear that you had a satisfying stay with us and enjoyed the convenient location. It is also a pleasure to know that Mr. Amerul provided excellent service during your stay and we will be sure to share your kind words with him. We truly appreciate your intention to stay with us again and look forward to welcoming you back for another pleasant experience in the future. Kind regards, Devi.C Guest Experience

Very disappointed with the service

Ocena na stronie TripAdvisor 1.0/5

ayuna h Opinia zatwierdzona w TripAdvisor

This not my first time in the hotel i know the hotel quite well. Just fyi i am diamond memeber in accor So i am writing this to express how disappointed i am with my last visit (this week) I checked in on the 12am monday morning, it was heavy rain. I got suoer noisy room becasue i can hear the sound the rain going to the pipe Went engineer come ti check the room he told me this is common problem for some rooms in the hotel , so they are fully aware that some room is noisy like this Surprised that as a diamond member they give me such a room,j requested ti get a new room and settle down at 1pm Today, my last day i woke up late. I suppsoed to leave at 7:30 but i woke up at 7:30 I call executive lounge to ask two things 1. Help to prepare the invoice as i have paid the total amount already the can just print the invoice 2. Help to prepare coffe to go with 1-2 bread They rejected all request ask me to calm down to settle my self And cannot provide the coffee and bread , she informed the lounge is open from 6 i supposed to come earlier !!!! I am regular traveler, and in many hotels monthly l. With out without my accord status the staff will tru their best to help some urgent condition. Can check in the cctv everyday i got coffee to go, and why this time cannot? I am going to factory in a klang with difficult access to get a food and thats why i specifically asked that, they have granola bar in the lounge they could have provide me that one and be more help full Its a very very disappointing treatment from them Thank you Ayuna

Dear ayuna h, Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your recent stay fell far below the standards you have come to expect, especially as one of our valued Accor Diamond members. We truly appreciate your loyalty and patronage, and it is very disappointing to know that we did not deliver the level of comfort and service you are accustomed to when staying with us. Please accept our sincere apologies for the room condition upon your arrival. We will certainly ensure a quiter room be assigned for your future visits with us. and we are truly sorry for the inconvenience and the late hour at which you were finally able to settle into a new room. We also sincerely apologize for the experience you faced on your last morning. Your request for assistance with the invoice and for a takeaway coffee and bread should have been handled with care and urgency. It appears there was a miscommunication regarding the type of breakfast you required, and the team member did not clarify your needs appropriately. This resulted in an outcome that was inconsistent with the service you have received during your previous stays with us and with the service we strive to provide to all our guests. Please be assured that we have addressed your feedback with the relevant teams to ensure they are better aligned, especially in handling urgent requests and in caring for our loyal members with the more service flexibility. Once again, we sincerely apologize for the inconvenience caused throughout your stay and the disappointment you experienced. We hope to have the opportunity to restore your confidence in us during your next visit to Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience Kind regards, Devi.C Guest Experience

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 835 Liczba opinii 9.6/10 Lokalizacja
  • 3 319 Liczba opinii 7.2/10 Pokój
  • 3 294 Liczba opinii 7.8/10 Obsługa
  • 121 Liczba opinii 4.9/10 Internet
  • 1 346 Liczba opinii 7.7/10 Śniadanie
  • 1 301 Liczba opinii 6.9/10 Czystość
  • 975 Liczba opinii 6.6/10 Udogodnienia

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